Sofology - Rotherham Reviews 3,580

TrustScore 5 out of 5

4.9

Unit 4 Beale Way, S62 6EJ Rotherham, GB


Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

See what reviewers are saying

Rated 5 out of 5 stars
Verified

Bought a lovely sofa today. Attentive but not pushy staff :-) Helpful staff Great sofa :-) However, to improve the consumer experience having things like the loaf showrooms with kids games, fr... See more

Company replied

Rated 5 out of 5 stars
Verified

We walked into the Parkgate Rotherham showroom where we were greeted, but not hassled or pounced upon & left to peruse the great selection. After a short time we saw a suit which unusually we both agr... See more

Company replied

Rated 5 out of 5 stars
Verified

Purchasing chairs x 2 The salesman was very friendly and professional. He showed me around the store pointing out chairs that I was looking for. He made me feel comfortable whilst sorting out the sal... See more

Company replied

Rated 5 out of 5 stars
Verified

Adrian from the Rotherham branch helped confirm that we had made the right choice of sofa when we visited the branch . He was knowledgeable, friendly and very courteous but remained human , which wa... See more

Company replied

We perform checks on reviews


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit 4 Beale Way, S62 6EJ, Rotherham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 73% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars
Verified

Purchasing chairs x 2

Purchasing chairs x 2
The salesman was very friendly and professional. He showed me around the store pointing out chairs that I was looking for. He made me feel comfortable whilst sorting out the sale. A big Thankyou to him. Cheers Mrs Atkinson

October 27, 2025
Sofology - Rotherham logo

Reply from Sofology - Rotherham

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars
Verified

Bought a lovely sofa today

Bought a lovely sofa today.
Attentive but not pushy staff :-)
Helpful staff
Great sofa :-)
However, to improve the consumer experience having things like the loaf showrooms with kids games, free drinks and stations to keep the whole family occupied whilst shopping might be useful for the brand in general.

October 27, 2025
Sofology - Rotherham logo

Reply from Sofology - Rotherham

Hello, we are very pleased to hear that you have had a great experience while ordering with us. I would just like to say thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars
Verified

Myles the sales rep was excellent

Myles the sales rep was excellent
Very knowledgeable and wasn’t pushy to get a sale
Well done

October 26, 2025
Sofology - Rotherham logo

Reply from Sofology - Rotherham

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Rated 5 out of 5 stars
Verified

We had a great experiences the staff…

We had a great experience the staff were super helpful and nothing was too much trouble we brought the sofa we were looking for thanks Mick

October 21, 2025
Sofology - Rotherham logo

Reply from Sofology - Rotherham

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars
Verified

Excellent Service from Chris at…

Excellent Service from Chris at Sofology Rotherham
We recently bought a sofa from Sofology in Rotherham and had a fantastic experience. Chris helped us throughout the process and was really knowledgeable, patient, and friendly. He took the time to understand what we were looking for and guided us to the perfect sofa without any pressure. It made the whole experience easy and enjoyable.
Would definitely recommend Chris and the team at Sofology Rotherham – great service from start to finish!

October 9, 2025
Sofology - Rotherham logo

Reply from Sofology - Rotherham

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Rated 5 out of 5 stars
Verified

Lots of guidance and practical support…

Lots of guidance and practical support helped us make our choices. Many thanks.

October 22, 2025
Sofology - Rotherham logo

Reply from Sofology - Rotherham

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars
Verified

Friendly knowledgeable staff

Walt was very friendly and knowledgeable. He made me feel welcome and gave us lots of information while giving us enough time on our own to browse and discuss are options.

October 15, 2025
Sofology - Rotherham logo

Reply from Sofology - Rotherham

Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience at Sofology.

Rated 5 out of 5 stars
Verified

Tara did bits

Tara did bits, was so helpful and lovely. Thank you for a new sofa!

October 20, 2025
Sofology - Rotherham logo

Reply from Sofology - Rotherham

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars
Verified

A Great Experience …

We walked into the Parkgate Rotherham showroom where we were greeted, but not hassled or pounced upon & left to peruse the great selection. After a short time we saw a suit which unusually we both agreed on. We asked one of the staff (Tony) for his advice and for information, Tony was polite, personable and very informative without the hard sales push. We left to do some measuring and thinking. Returned today and met Tony to complete the agreement and order. It was more of a pleasant chat with a friend than a business transaction. All in all a great experience. Thank you Tony.

October 19, 2025
Sofology - Rotherham logo

Reply from Sofology - Rotherham

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars
Verified

Great experience

Tony was very informative and helpful during our time in the showroom. There was no sales pressure at all.

October 19, 2025
Sofology - Rotherham logo

Reply from Sofology - Rotherham

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that the team were helpful. We truly appreciate your kind words and your 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new sofa!

Rated 5 out of 5 stars

10/10 experience for us

10/10 experience for us. We bought the Islington sofa which is very well made & luxurious. We were served by Tara in the branch at Parkgate who was lovely and very helpful. We were kept informed every step of the way and the delivery team were fantastic.

October 19, 2025
Unprompted review
Sofology - Rotherham logo

Reply from Sofology - Rotherham

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars
Verified

Good service with great advice.

Good service with great advice.

October 19, 2025
Sofology - Rotherham logo

Reply from Sofology - Rotherham

Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!

Rated 5 out of 5 stars
Verified

Such helpful staff

Such helpful staff, Ness was brilliant helping me and my partner choose our first sofa. Very pleased with our experience.

October 18, 2025
Sofology - Rotherham logo

Reply from Sofology - Rotherham

Hi there, thank you for your review. Another great review for Ness, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars
Verified

Ness the sales lady was fantastic very…

Ness the sales lady was fantastic very informative friendly and efficient 😃

October 18, 2025
Sofology - Rotherham logo

Reply from Sofology - Rotherham

Hi there, thank you for your review. Another great review for Ness, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars
Verified

Very helpful & knowledgable

Very helpful & knowledgable, we cannot remember her name but we visited Rotherham at about 7pm on Thursday 16th October 2025 to purchase a settee.

October 16, 2025
Sofology - Rotherham logo

Reply from Sofology - Rotherham

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

Rated 5 out of 5 stars
Verified

Lovely experience with a worker from…

Lovely experience with a worker from Rotherham store, was really helpful and kind

October 14, 2025
Sofology - Rotherham logo

Reply from Sofology - Rotherham

Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!

Rated 5 out of 5 stars
Verified

A pleasant experience in store

A pleasant experience in store, with good product knowledge and advice from Tony.

October 16, 2025
Sofology - Rotherham logo

Reply from Sofology - Rotherham

Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look