KE

Kerry

United Kingdom

Reviews

Review of Sofology

Rated 5 out of 5 stars

Bought a lovely sofa today

Bought a lovely sofa today.
Attentive but not pushy staff :-)
Helpful staff
Great sofa :-)
However, to improve the consumer experience having things like the loaf showrooms with kids games, free drinks and stations to keep the whole family occupied whilst shopping might be useful for the brand in general.

October 27, 2025

Reply from Sofology

Hello, we are very pleased to hear that you have had a great experience while ordering with us. I would just like to say thank you for taking the time to give us your feedback. 😊

Review of Flannels

Rated 1 out of 5 stars

Order wasn’t right so had to return but…

Order wasn’t right so had to return but annoyingly I had to pay £6.99 to send an item back. So I was out of pocket for nothing. Not great from a major department store

November 22, 2024

Reply from Flannels

Hi Kerry.

I hope you are well! 

Thanks for taking the time to give us some feedback. We’re sorry to hear about
your disappointment with making a payment towards delivery and return.

We use premium delivery services to both homes and stores to ensure our great
products arrive safely for our customers. Our return fees are for the same
reasons, so we can track and keep your return safe should this be lost in the
courier network.
If needed, you can find further information on our policies at help.flannels.com
[//help.flannels.com]

We hope this helps explain why you are charged for your delivery to be made and
that this hasn’t deterred you from shopping with us in the future.

Kind Regards
Amber 
Customer Service Advisor

Review of Vision Direct

Rated 5 out of 5 stars

Great customer service

As a long-standing customer, when my lenses didn’t arrive due to a courier issue the customer service team were amazing and got back to me right away even over the Christmas period. They sorted the issue straight away. I can’t rate them highly enough!

December 30, 2023

Review of DFS Furniture

Review of Autotrader UK

Rated 1 out of 5 stars

wasn't easy website wasn't working on…

wasn't easy website wasn't working on mobile it has taken far too long

April 19, 2019
Unprompted review

Reply from Autotrader UK

Hi Kerry,

Thank you for taking the time to leave a review.

I am sorry to hear our website was slow on mobile, so we can look into this further please could you email us on customerexperience@autotrader.co.uk with the details of the device you are on.

Kind regards

Emily
Customer Experience Team

Review of Lenson.co.uk

Review of Feel Good Contacts

Rated 5 out of 5 stars

Great

Rapid service and posting of lenses, arrived intact and good condition, competitive price. Will use again- also like bonus points

January 15, 2016
Unprompted review