Shpock replied to my previous review that was about how the buyer was provided refund without confirming that the returned order has reached the seller. There was not even valid tracking number provided by the buyer. Here is the shpock response: “ Hello Lony,
We understand your frustration with this situation. When a return parcel's tracking information shows it as delivered, a refund is automatically issued to the buyer. In some cases, a parcel may have been left with a neighbor or in a secure location.
If you have any further questions, please don't hesitate to contact us at support@….
Kind regards, your Shpock team”

To let you know, parcel never arrived anywhere, there was not even any info where it is or valid tracking details. Do you think I will ask all the road if my parcel has been delivered at their house when i do not even have any proof of delivery to track. Contacting your customer team is bllshit, not even they barely respond but is useless.

*update - as you can see their response about any questions I have. That is irrelevant. They just messing about.