James “Transcend” Kitcher

Got an amazing deal on a pair of Adidas. Trainers were delivered promptly, really appreciated the nice wrapping. Size correct, model correct, all good.

Will definitely order from here again!

Exercised my right to quit before the contract started. Absolutely terrible service.

I was unable to register my email. Therefore, I was unable to activate the sim. Spent almost an hour going round in circles with customer service agent, who kept offering gems like "I've sent you a text, please respond". I could not receive the text because the sim wasn't active. Or "Please give us the email address associated with the account". I could not register my email address.

I have aspergers, they were aware of this; the next agent then repeatedly tried to pressure me into staying. When I pointed out that I should not have to ask again, and again, and again to exercise my right to cancel, the agent then got snarky and implied it was my fault for misunderstanding him.

I understood him perfectly well. Communicating via text is no problem for me. I will be forwarding logs of the chat to 3, not that I expect them to give a damn.

If this is how they treat a vulnerable customer, I would recommend you take your business elsewhere. Useless, rude and condescending.