Safeguard Europe Reviews 616

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting their effectiveness and quality. Consumers appreciate the reasonable prices and often find them to be the best available. The ordering process is described as easy and straightforward, contributing to a positive overall experience. People are particularly pleased with the delivery service, frequently mentioning its speed and efficiency. Many reviewers received their orders promptly, sometimes even earlier than expected. The company's customer service also receives accolades, with reviewers appreciating the helpfulness and responsiveness of the staff. Overall, consumers express high levels of satisfaction with both the products and the service provided.

Based on these reviews

Rated 5 out of 5 stars
Verified

A good product. Needed more than anticipated (fence was particularly porous). Looks a lot drier and less saturated after raining heavily. Used a brush, as am in close proximity to neighbouring ca... See more

Company replied

Rated 5 out of 5 stars
Verified

Good easily applied product using pump sprayer bought previously. Did 2 coats on 4 x 2 x 2.4 shed and gable end cladding 5 x 2.5 using 7.5 litres in 2 hours. No colour change to original natural timb... See more

Company replied

Rated 5 out of 5 stars
Verified

It's an easy-to-use website with good pricing and excellent communications. Even Parcil Force notified delivery and actually delivered on time for a change. I will definitely be back to see what else... See more

Company replied

Rated 5 out of 5 stars
Verified

I’ve placed numerous orders for Dryrods and plaster, all have been delivered quickly and safely. Very good website with full product details, advice and help.

Company replied

Rated 5 out of 5 stars
Verified

The website was easy to navigate and I registered for an account with them. This was useful as they emailed me an estimated delivery slot and my parcel was actually delivered earlier than expected.... See more

Company replied

Rated 5 out of 5 stars
Verified

Great customer service and the product really works. I've been let down many times by the promise of cleaning materials but the safeguard mould removal kit does exactly what it claims to do. How refre... See more

Company replied

Rated 5 out of 5 stars
Verified

I bought “storm guard” about four years ago to protect the west facing wall of my house It has performed “like it said on the tin or maybe better !! The apparent change in weather cycles ha... See more

Company replied

Rated 5 out of 5 stars
Verified

The only problem with Safeguard Europe is the company they use to deliver which was DHL, but if it wasn't for Safeguard chasing up for me I would have gone for a refund. Special mention to Teegun for... See more

Company replied

Rated 5 out of 5 stars
Verified

We live in Bath - in a Bath Stone House. We needed to waterproof our front 1st Floor wall - above the big picture window which leaks rainwater when there are excessive Easterly Rain Storms. I asked y... See more

Rated 5 out of 5 stars
Redirected

I recently bought and installed Safeguard’s Dryzone PIV unit, and the installation process was straightforward. Within 24 hours, I noticed a significant improvement in air quality. The atmosphere i... See more

Company replied

Rated 5 out of 5 stars
Verified

Very quick delivery of Rain check eco sealant. The product went on very easily. Just waiting now for a good down pour of rain to see how the walls perform..... Update: The rain just runs off the sea... See more

Company replied

Rated 5 out of 5 stars
Verified

The price listed was the price that I paid. It's a small but a beautiful thing. Communication was perfect and my purchase arrived quickly. The product I brought is truly magnificent. It's the best... See more

Company replied

Rated 5 out of 5 stars
Verified

I found the web sight very helpful with good advice on all there except it would like information if you can apply when wall is damp so hope that's on the container. The purchase is very straight forw... See more

Company replied

Rated 5 out of 5 stars
Verified

Very happy with the purchase from Safeguard Europe. Initially contacted over the phone for product information then purchased on line. Dryrod damp proofing kit was ordered late Thursday and delivered... See more

Rated 5 out of 5 stars
Verified

Easy to use website, good availability of products with useful product details. Order was received within 24 hours and was well packaged. Good service.

Company replied

Rated 5 out of 5 stars
Verified

Easy to use website, clear information and advice and reasonably priced for the items that I bought. Delivery by APC was spot on time and respectfully dropped off (unlike EVRI deliveries which are... See more

Rated 5 out of 5 stars
Verified

I've used Roxil cream on my timber shed after watching a YouTube clip (skill builder).. It's very good. Water sheds off (pardon the pun). Ordered & swiftly delivered. I would recommend & use again

Company replied

Rated 5 out of 5 stars
Verified

First off the product I was after they had the best price and it included a better spray pump bottle..nexted they offered nexted day delivery and true to their word it was here nexted day very happy w... See more

Rated 5 out of 5 stars
Verified

Free next day delivery. Impressed how easy and quick it was to apply. It hasn't rained yet, so can't comment on the waterproof efficiency but I trust the product does the job.

Company replied

Rated 4 out of 5 stars
Verified

The delivery was prompt although the delivery driver did leave the box ‘near’ the front door although they did ask me to be in to sign for the package. Although I have used the product, it is too so... See more

Company replied

Rated 5 out of 5 stars
Verified

The product is perfect and does what said in the can. Ordering is much easy and arrives on time mentioned while ordering. This is my second time purchase. The customer service is very good.

Company replied

Rated 5 out of 5 stars
Verified

Have used several of their products over past years and all have been exceptional This has been on domestic and commercial buildings.

Company replied

Rated 5 out of 5 stars
Verified

Safeguard has damp proofing products that do what it says on the tin. The products I have used have all been first class along with the instruction and data sheets. The site is easy to use and deliver... See more

Company replied

Rated 5 out of 5 stars
Verified

I realised at 2PM on Tuesday that I was going to need more plaster, ordered at 2.30 and received it before 1PM on Wednesday. Previous orders have all been delivered next day, small or large.

Rated 5 out of 5 stars
Verified

Easy to find what I was looking for and reasonable price compared to other retailers. I have used this product before which is easy to mix with emulsion paint and does work. Very pleased with product... See more

Rated 5 out of 5 stars
Verified

Product is amazing. Does exactly what it promises to do. The included gloves and cloth are a nice freebie. Order and delivery without issues.

Company replied

Rated 5 out of 5 stars
Verified

The product was well packed and came safe. The delay was due to the poor service of parcel forces company. We collected the item after days from parcel forces. Hope safeguards avoid parcel forces deli... See more

Company replied

Rated 3 out of 5 stars
Verified

Three days ago, I was advised by DX that the delivery would take place on that day. I waited in and it didn't arrive. Today, three days after the DX email, I had a handwritten note that the parcel ha... See more

Rated 5 out of 5 stars
Verified

Not a lot to say really, the product was as advertised, is very effective and arrived in time as advised. Well pleased and would have no issues in dealing with you again.

Company replied

Rated 4 out of 5 stars
Verified

Biocide is a great product. I ordered it Thursday and expected it Friday but it arrived Monday which was a problem as I had arranged to apply it on Saturday.

Company replied

Rated 5 out of 5 stars

I can't thank these people enough. We have a 20 panel fence at £100 / 1.8m x 1.8m panel plus posts. I contacted this company for help with its maintenace in autumn 2024 for the costs. Spring 2025 I ca... See more

Company replied

Rated 5 out of 5 stars
Verified

First class service. Would definitely recommend. Emails straight away to let me know what is happening with my order Can't thank you enough.

Company replied

Rated 3 out of 5 stars
Verified

CAN'T COMMENT ON THE GOODS YET BUT VERY DISAPPOINTING DELIVERY SERVICE. SUPPOSED TO BE NEXT DAY DELIVERY. HAD SEVERAL EMAILS FROM DELIVERY COMPANY AND WAITED IN THREE TIMES UNNECESSARILY. GOODS EVE... See more

Rated 5 out of 5 stars
Verified

Arrived well packed in good condition and on time. Was easy to use but will take a while before I can comment on result due to the slow process of rising damp seeping through. Am hoping it's as good a... See more

Rated 5 out of 5 stars
Verified

The product works well within 2days bed bugs were gone in all the rooms the chemical is powerful.I recommend Nope CP Bed Bug Killer

Company replied

Rated 5 out of 5 stars
Verified

I have just used this product and await results. According to other reviews I won't be disappointed. Good price and unbelievably quick delivery.

Company replied

Rated 5 out of 5 stars
Verified

Reliable company with matching products with remedial works related to Damp and condensation , l would always use a supported company that has served me for years not just months .

Company replied

Rated 5 out of 5 stars
Verified

Excellent product. really pleased with it and company dealt with the order quickly and ensured safe delivery.

Company replied

Rated 5 out of 5 stars
Verified

Easy to order and arrived before I was expecting it. Have only used it once, but easy to use and hopefully it will be effective.

Company replied

Rated 4 out of 5 stars
Verified

Web site is informative and not just a blunt sales tool. Goods were received in good condition and promptly

Company replied

Rated 5 out of 5 stars
Verified

The item was the same price as Amazon but with free delivery. It arrived as expected and my door bell was rung and waited for my reply.

Company replied

Rated 5 out of 5 stars
Verified

Not tried the rods yet but service and delivery were fantastic.

Company replied

Rated 5 out of 5 stars
Verified

Thank you, for quick delivery and product work good. 👍

Company replied

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Company details

  1. Manufacturer

About Safeguard Europe

Written by the company

Equipping the construction and home maintenance industries with the expertise and materials they need to protect buildings since 1983.

Our industry-leading Research & Development Laboratory has designed a range of highly effective environmental control materials to protect homes against damage.

Our products are regularly specified by Architects and Chartered Surveyors in Structural Waterproofing across the country.

Our products are used by:

  • Contractors
  • Housing Associations
  • Home Renovators
  • Building Construction and Maintenance Companies
  • Damp-proofing specialists
  • The UK home of trusted brands like:

  • Stormdry
  • Dryzone
  • Dryrod
  • Drybase
  • Roxil
  • SoluGuard
  • Oldroyd
  • NOPE!
  • We develop, manufacture and distribute our products in-house at our Horsham, UK Headquarters.

    Renowned for our technical know-how and highly effective solutions, the Safeguard product ranges are rigorously tested and independently verified. Fpr instance, Stormdry Masonry Cream has been tested and verified for effectiveness and energy-saving capabilities by:

  • The British Board of Agrément
  • Energy Saving Trust
  • The Safeguard technical team devises and delivers an extensive curriculum of RIBA-approved damp-related training webinars that are free to access.

    Our dedicated Customer Care and Technical Team is always happy and willing to offer support and guidance at our UK-based call centre.


    Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    616 reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Replied to 100% of negative reviews

    Typically replies within 24 hours


    Rated 5 out of 5 stars
    Verified

    Roxil Wood Protection Liquid

    Very impressed with the service I received and would have no hesitation in recommending Safeguard Europe.

    October 23, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good morning,

    Thank you for your kind review. We are pleased to hear that the service was great.

    If you would like to speak to us directly regarding the product, please contact us on 01403 210204.

    Kind regards
    Connor
    Safeguard Europe Ltd

    Rated 5 out of 5 stars
    Verified

    Good information exactly what ordered…

    Good information exactly what ordered great delivery exactly as said could not fault

    October 21, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good morning

    Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.

    If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.

    Kind regards
    Sofia
    Safeguard Europe Ltd

    Rated 5 out of 5 stars
    Verified

    Cement plug

    Telephone enquiry answered quickly by a human being. Good advice. Product delivered in two working days.

    October 14, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good morning

    Thank you for your lovely review! We are very pleased to hear that you had a positive experience speaking with us directly.

    Please feel free to contact us again on 01403 210204, if you have any further questions.

    Kind regards
    Sofia
    Safeguard Europe Ltd

    Rated 5 out of 5 stars
    Verified

    Stormdry

    Easy to order. Next day delivery. Applied Stormdry to old weathered stone wall. Easy to apply. Coverage as stated. Following rain in last few days stone work dries out quicker and interior "feels" drier.

    October 13, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good morning

    We are very happy to hear that your purchasing experience was smooth and easy!

    Please reach out on 01403 210204 if you have any questions regarding our products.

    Kind regards
    Sofia
    Safeguard Europe Ltd

    Rated 5 out of 5 stars
    Verified

    Great company

    Great company

    October 8, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good morning,

    Thank you for your kind review. We are pleased to hear that the service was great.

    If you would like to speak to us directly regarding the product, please contact us on 01403 210204.

    Kind regards
    Connor
    Safeguard Europe Ltd

    Rated 5 out of 5 stars
    Verified

    Good service

    October 8, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good morning,

    Thank you for your kind review. We are pleased to hear that the service was great.

    If you would like to speak to us directly regarding the product, please contact us on 01403 210204.

    Kind regards
    Connor
    Safeguard Europe Ltd

    Rated 5 out of 5 stars
    Verified

    Excellent fast service

    October 10, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good morning,

    Thank you for your kind review. We are pleased to hear that the service was quick.

    If you would like to speak to us directly regarding the product, please contact us on 01403 210204.

    Kind regards
    Connor
    Safeguard Europe Ltd

    Rated 5 out of 5 stars
    Verified

    Numerous orders, all good.

    I’ve placed numerous orders for Dryrods and plaster, all have been delivered quickly and safely.
    Very good website with full product details, advice and help.

    October 8, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good morning,

    Thank you for your lovely review. We are pleased to hear that the service was quick and arrived safely!.

    If you would like to speak to us directly regarding the product, please contact us on 01403 210204.

    Kind regards
    Connor
    Safeguard Europe Ltd

    Rated 5 out of 5 stars
    Verified

    Really speedy delivery

    Really speedy delivery. Thank you.

    October 9, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good morning

    Thank you for your kind review. We are pleased to hear that the delivery was quick.

    If you would like to speak to us directly regarding the product, please contact us on 01403 210204.

    Kind regards
    Sofia
    Safeguard Europe Ltd

    Rated 5 out of 5 stars
    Verified

    Thank you

    Thank you, for quick delivery and product work good. 👍

    October 2, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good morning

    Thank you for your kind review. We are glad that you had a positive experience and received your order in a prompt manner.

    If you are looking for any advice relating to our products, please contact us directly on 01403 210204.

    Kind regards
    Sofia
    Safeguard Europe Ltd

    Rated 5 out of 5 stars
    Verified

    No hassle from ordering to delivery, and excellent communication

    The website was easy to navigate and I registered for an account with them. This was useful as they emailed me an estimated delivery slot and my parcel was actually delivered earlier than expected. It was well packaged and intact when opened.

    October 7, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good morning

    Thank you so much for the excellent review! We're thrilled to hear you're pleased with our service and are happy to hear that your order arrived quickly.

    We appreciate you taking the time to share your experience with us.

    If you are looking for any advice relating to our products, please contact us directly on 01403 210204.

    Kind regards
    Sofia
    Safeguard Europe Ltd

    Rated 5 out of 5 stars
    Verified

    Excellent service

    Prompt delivery of the item I ordered.

    October 6, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good afternoon,

    Thank you for taking the time to leave us a review.

    We strive to offer our customers quick delivery, and our team are pleased you have got your item in a timely manner.

    When it comes to using our product, if you have any questions, please contact us directly and we would be happy to help.

    Kind regards,
    Teigan
    Safeguard Europe Ltd.
    01403210204.

    Rated 5 out of 5 stars
    Verified

    Supply of a timber treatment product.

    It's an easy-to-use website with good pricing and excellent communications. Even Parcil Force notified delivery and actually delivered on time for a change. I will definitely be back to see what else is available via this supplier. Excellent service. There are a lot of online traders who could learn from this supplier. Keep up the good work.

    October 2, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    Thank you for taking the time to provide your feedback regarding the supply of the timber treatment product.

    We are pleased to hear that you found our website straightforward to use and that our pricing and communication met your expectations. We also appreciate you noting the timely delivery.

    We strive to maintain a high standard of service for our customers. We are grateful for your business and look forward to any future orders.

    Kind regards,

    Mollie
    Safeguard Europe Ltd

    Rated 5 out of 5 stars
    Verified

    Good easily applied product using pump…

    Good easily applied product using pump sprayer bought previously. Did 2 coats on 4 x 2 x 2.4 shed and gable end cladding 5 x 2.5 using 7.5 litres in 2 hours. No colour change to original natural timber. Delivered in 24 hours from ordering. Everything as advertised.

    September 22, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good afternoon,

    Thank you for your message.

    We are glad the product was quick and simple to use with the equipment previously purchased, and you had a timely delivery service.

    Thank you for using Safeguard Europe Ltd.

    Kind regards,
    Teigan
    Safeguard Europe Ltd.

    Rated 5 out of 5 stars
    Verified

    A good product

    A good product. Needed more than anticipated (fence was particularly porous). Looks a lot drier and less saturated after raining heavily. Used a brush, as am in close proximity to neighbouring cars. Consostency is milky texture. Can stain so remove from bricks etc immediately and cover any slabs etc

    September 30, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good morning,

    We appreciate you leaving a positive review of our product, and that the performance was as expected.

    If you have any post application questions, please get in contact with us directly.

    Kind regards,
    Teigan
    Safeguard Europe Ltd.
    01403210204.

    Rated 5 out of 5 stars
    Redirected

    Safeguard's Dryzone PIV Unit - What a product!!

    I recently bought and installed Safeguard’s Dryzone PIV unit, and the installation process was straightforward. Within 24 hours, I noticed a significant improvement in air quality. The atmosphere in the home felt fresher, and more importantly, the persistent condensation issue had noticeably reduced.
    Overnight, temperatures dropped to low single figures, which is usually the worst time for condensation, but there was barely any. The PIV unit did exactly what it promised, and I’m genuinely impressed with the results.
    Highly recommended for anyone struggling with condensation or poor air quality!

    October 2, 2025
    Unprompted review
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good morning,

    Thank you for taking the time to share your experience with the Dryzone PIV unit. We're pleased to hear that the installation was straightforward, and that you noticed a quick and significant improvement in both air quality, and condensation levels.
    Feedback like yours really helps others understand the benefits of positive input ventilation, and we truly appreciate your recommendation.

    If you ever have any questions or need further support, don’t hesitate to get in touch.

    Kind regards,
    Teigan
    Safeguard Europe Ltd.
    01403210204.

    Rated 5 out of 5 stars
    Verified

    Not tried the rods yet.

    Not tried the rods yet but service and delivery were fantastic.

    September 30, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good afternoon,

    Thank you for your review.

    We aim to provide quick and efficient delivery for our customers and are glad you have experienced this good service for your order.

    If when it comes to the application you have any questions, please contact us directly on 01403210204, and we will be happy to help.

    Kind regards,
    Teigan
    Safeguard Europe Ltd.
    01403210204.

    Rated 5 out of 5 stars
    Verified

    Used before Excellent

    Used before Excellent

    September 29, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good afternoon,

    Thank you for taking the time to leave us a review.

    We are happy to find you are impressed with the performance of this product, and if there is anything else we can help with please let us know.

    Kind regards,
    Teigan
    Safeguard Europe Ltd.
    01403210204.

    Rated 5 out of 5 stars
    Verified
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good afternoon

    We are glad to hear that you had a good experience purchasing from us.

    Please reach out on 01403 210204 if you require additional assistance with your project.

    Kind regards
    Sofia
    Safeguard Europe Ltd

    Rated 5 out of 5 stars
    Verified

    DHL delivery grief

    The only problem with Safeguard Europe is the company they use to deliver which was DHL, but if it wasn't for Safeguard chasing up for me I would have gone for a refund. Special mention to Teegun for her help with the delivery problems.

    September 17, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good afternoon

    Thank you for your very kind review, please be assured that your kind message will be passed on.

    If you have any questions regarding the product, please contact us directly on 01403 210204.

    Kind regards
    Sofia
    Safeguard Europe Ltd

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