Safeguard Europe Reviews 617

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's delivery service, noting its speed and reliability. Consumers appreciate the reasonable prices and find the products easy to use and effective. People also value the clear information and helpful advice provided on the website, which makes the purchasing process straightforward. Consumers express satisfaction with the product quality and its performance. Reviewers highlight the effectiveness of the products in addressing their intended purposes. The ordering process is described as easy and efficient, and the customer service receives positive feedback for being helpful and responsive.

Based on these reviews

Rated 5 out of 5 stars
Verified

Easy to order. Next day delivery. Applied Stormdry to old weathered stone wall. Easy to apply. Coverage as stated. Following rain in last few days stone work dries out quicker and interior "feels" dri... See more

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Rated 5 out of 5 stars
Verified

A good product. Needed more than anticipated (fence was particularly porous). Looks a lot drier and less saturated after raining heavily. Used a brush, as am in close proximity to neighbouring ca... See more

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Rated 5 out of 5 stars
Verified

Good easily applied product using pump sprayer bought previously. Did 2 coats on 4 x 2 x 2.4 shed and gable end cladding 5 x 2.5 using 7.5 litres in 2 hours. No colour change to original natural timb... See more

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Rated 5 out of 5 stars
Verified

It's an easy-to-use website with good pricing and excellent communications. Even Parcil Force notified delivery and actually delivered on time for a change. I will definitely be back to see what else... See more

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Rated 5 out of 5 stars
Verified

Telephone enquiry answered quickly by a human being. Good advice. Product delivered in two working days.

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Rated 5 out of 5 stars
Verified

Great customer service and the product really works. I've been let down many times by the promise of cleaning materials but the safeguard mould removal kit does exactly what it claims to do. How refre... See more

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Rated 5 out of 5 stars
Verified

I’ve placed numerous orders for Dryrods and plaster, all have been delivered quickly and safely. Very good website with full product details, advice and help.

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Rated 5 out of 5 stars
Verified

The website was easy to navigate and I registered for an account with them. This was useful as they emailed me an estimated delivery slot and my parcel was actually delivered earlier than expected.... See more

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Rated 5 out of 5 stars
Verified

We live in Bath - in a Bath Stone House. We needed to waterproof our front 1st Floor wall - above the big picture window which leaks rainwater when there are excessive Easterly Rain Storms. I asked y... See more

Rated 5 out of 5 stars
Verified

I bought “storm guard” about four years ago to protect the west facing wall of my house It has performed “like it said on the tin or maybe better !! The apparent change in weather cycles ha... See more

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Rated 5 out of 5 stars
Verified

The only problem with Safeguard Europe is the company they use to deliver which was DHL, but if it wasn't for Safeguard chasing up for me I would have gone for a refund. Special mention to Teegun for... See more

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Rated 5 out of 5 stars
Verified

Very quick delivery of Rain check eco sealant. The product went on very easily. Just waiting now for a good down pour of rain to see how the walls perform..... Update: The rain just runs off the sea... See more

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Rated 5 out of 5 stars
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I recently bought and installed Safeguard’s Dryzone PIV unit, and the installation process was straightforward. Within 24 hours, I noticed a significant improvement in air quality. The atmosphere i... See more

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Rated 5 out of 5 stars
Verified

Very happy with the purchase from Safeguard Europe. Initially contacted over the phone for product information then purchased on line. Dryrod damp proofing kit was ordered late Thursday and delivered... See more

Rated 5 out of 5 stars
Verified

The price listed was the price that I paid. It's a small but a beautiful thing. Communication was perfect and my purchase arrived quickly. The product I brought is truly magnificent. It's the best... See more

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Rated 5 out of 5 stars
Verified

I found the web sight very helpful with good advice on all there except it would like information if you can apply when wall is damp so hope that's on the container. The purchase is very straight forw... See more

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Rated 5 out of 5 stars
Verified

Easy to use website, clear information and advice and reasonably priced for the items that I bought. Delivery by APC was spot on time and respectfully dropped off (unlike EVRI deliveries which are... See more

Rated 5 out of 5 stars
Verified

First off the product I was after they had the best price and it included a better spray pump bottle..nexted they offered nexted day delivery and true to their word it was here nexted day very happy w... See more

Rated 5 out of 5 stars
Verified

I've used Roxil cream on my timber shed after watching a YouTube clip (skill builder).. It's very good. Water sheds off (pardon the pun). Ordered & swiftly delivered. I would recommend & use again

Company replied

Rated 4 out of 5 stars
Verified

The delivery was prompt although the delivery driver did leave the box ‘near’ the front door although they did ask me to be in to sign for the package. Although I have used the product, it is too so... See more

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Rated 5 out of 5 stars
Verified

Free next day delivery. Impressed how easy and quick it was to apply. It hasn't rained yet, so can't comment on the waterproof efficiency but I trust the product does the job.

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Rated 5 out of 5 stars
Verified

Easy to use website, good availability of products with useful product details. Order was received within 24 hours and was well packaged. Good service.

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Rated 5 out of 5 stars
Verified

Good information exactly what ordered great delivery exactly as said could not fault

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Rated 5 out of 5 stars
Verified

The product is perfect and does what said in the can. Ordering is much easy and arrives on time mentioned while ordering. This is my second time purchase. The customer service is very good.

Company replied

Rated 5 out of 5 stars
Verified

I realised at 2PM on Tuesday that I was going to need more plaster, ordered at 2.30 and received it before 1PM on Wednesday. Previous orders have all been delivered next day, small or large.

Rated 5 out of 5 stars
Verified

Have used several of their products over past years and all have been exceptional This has been on domestic and commercial buildings.

Company replied

Rated 5 out of 5 stars
Verified

Easy to find what I was looking for and reasonable price compared to other retailers. I have used this product before which is easy to mix with emulsion paint and does work. Very pleased with product... See more

Rated 5 out of 5 stars
Verified

Safeguard has damp proofing products that do what it says on the tin. The products I have used have all been first class along with the instruction and data sheets. The site is easy to use and deliver... See more

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Rated 5 out of 5 stars
Verified

Product is amazing. Does exactly what it promises to do. The included gloves and cloth are a nice freebie. Order and delivery without issues.

Company replied

Rated 5 out of 5 stars
Verified

The product was well packed and came safe. The delay was due to the poor service of parcel forces company. We collected the item after days from parcel forces. Hope safeguards avoid parcel forces deli... See more

Company replied

Rated 3 out of 5 stars
Verified

Three days ago, I was advised by DX that the delivery would take place on that day. I waited in and it didn't arrive. Today, three days after the DX email, I had a handwritten note that the parcel ha... See more

Rated 5 out of 5 stars
Verified

Not a lot to say really, the product was as advertised, is very effective and arrived in time as advised. Well pleased and would have no issues in dealing with you again.

Company replied

Rated 5 out of 5 stars

I can't thank these people enough. We have a 20 panel fence at £100 / 1.8m x 1.8m panel plus posts. I contacted this company for help with its maintenace in autumn 2024 for the costs. Spring 2025 I ca... See more

Company replied

Rated 5 out of 5 stars
Verified

First class service. Would definitely recommend. Emails straight away to let me know what is happening with my order Can't thank you enough.

Company replied

Rated 4 out of 5 stars
Verified

Biocide is a great product. I ordered it Thursday and expected it Friday but it arrived Monday which was a problem as I had arranged to apply it on Saturday.

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Rated 3 out of 5 stars
Verified

CAN'T COMMENT ON THE GOODS YET BUT VERY DISAPPOINTING DELIVERY SERVICE. SUPPOSED TO BE NEXT DAY DELIVERY. HAD SEVERAL EMAILS FROM DELIVERY COMPANY AND WAITED IN THREE TIMES UNNECESSARILY. GOODS EVE... See more

Rated 5 out of 5 stars
Verified

Arrived well packed in good condition and on time. Was easy to use but will take a while before I can comment on result due to the slow process of rising damp seeping through. Am hoping it's as good a... See more

Rated 5 out of 5 stars
Verified

The product arrived on time and it does exactly what it says,easy to use but will have to wait and see how it helps to protect the brickwork over time.

Rated 5 out of 5 stars
Verified

The product works well within 2days bed bugs were gone in all the rooms the chemical is powerful.I recommend Nope CP Bed Bug Killer

Company replied

Rated 5 out of 5 stars
Verified

I have just used this product and await results. According to other reviews I won't be disappointed. Good price and unbelievably quick delivery.

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Rated 5 out of 5 stars
Verified

Excellent product. really pleased with it and company dealt with the order quickly and ensured safe delivery.

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Rated 5 out of 5 stars
Verified

Easy to order and arrived before I was expecting it. Have only used it once, but easy to use and hopefully it will be effective.

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Rated 5 out of 5 stars
Verified

Very impressed with the service I received and would have no hesitation in recommending Safeguard Europe.

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Rated 5 out of 5 stars
Verified

Reliable company with matching products with remedial works related to Damp and condensation , l would always use a supported company that has served me for years not just months .

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Rated 4 out of 5 stars
Verified

Web site is informative and not just a blunt sales tool. Goods were received in good condition and promptly

Company replied

Rated 5 out of 5 stars
Verified

The item was the same price as Amazon but with free delivery. It arrived as expected and my door bell was rung and waited for my reply.

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Rated 5 out of 5 stars
Verified

Not tried the rods yet but service and delivery were fantastic.

Company replied

Rated 5 out of 5 stars
Verified

Thank you, for quick delivery and product work good. 👍

Company replied

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Company details

  1. Manufacturer

About Safeguard Europe

Written by the company

Equipping the construction and home maintenance industries with the expertise and materials they need to protect buildings since 1983.

Our industry-leading Research & Development Laboratory has designed a range of highly effective environmental control materials to protect homes against damage.

Our products are regularly specified by Architects and Chartered Surveyors in Structural Waterproofing across the country.

Our products are used by:

  • Contractors
  • Housing Associations
  • Home Renovators
  • Building Construction and Maintenance Companies
  • Damp-proofing specialists
  • The UK home of trusted brands like:

  • Stormdry
  • Dryzone
  • Dryrod
  • Drybase
  • Roxil
  • SoluGuard
  • Oldroyd
  • NOPE!
  • We develop, manufacture and distribute our products in-house at our Horsham, UK Headquarters.

    Renowned for our technical know-how and highly effective solutions, the Safeguard product ranges are rigorously tested and independently verified. Fpr instance, Stormdry Masonry Cream has been tested and verified for effectiveness and energy-saving capabilities by:

  • The British Board of Agrément
  • Energy Saving Trust
  • The Safeguard technical team devises and delivers an extensive curriculum of RIBA-approved damp-related training webinars that are free to access.

    Our dedicated Customer Care and Technical Team is always happy and willing to offer support and guidance at our UK-based call centre.


    Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    617 reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Replied to 100% of negative reviews

    Typically replies within 24 hours


    Rated 5 out of 5 stars
    Verified

    Great service

    Great service, delivered in no time, not used yet

    July 21, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    Thank you for the great review! We are glad to hear that you have had a positive experience with our service and we hope you are equally as impressed with the product when you get a chance to use it!

    Rated 5 out of 5 stars
    Verified

    Order arrived in excellent time &on…

    Order arrived in excellent time &on time!

    July 18, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good morning,

    Thank you for your review, we are glad you had a fast & efficient delivery of the item.

    If you have any questions in relation to the product, please contact us directly and we will be happy to help.

    Kind regards,
    Connor
    Safeguard Europe Ltd
    01403210204

    Rated 5 out of 5 stars
    Verified

    Good and easy to order with fast…

    Good and easy to order with fast delivery.

    July 17, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good morning,

    Thank you for your review, we are glad you had a fast & efficient delivery of the item.

    If you have any questions in relation to the product, please contact us directly and we would be happy to help.

    Kind regards,
    Connor
    Safeguard Europe Ltd
    01403210204.

    Rated 5 out of 5 stars
    Verified

    Good price and rapid delivery

    I have just used this product and await results. According to other reviews I won't be disappointed. Good price and unbelievably quick delivery.

    July 14, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good morning,

    Thank you for your review and we are glad you had an efficient delivery of the item.

    If you have any questions in relation to the product, please contact us directly and we would be happy to help.

    Kind regards,
    Teigan
    Safeguard Europe Ltd
    01403210204.

    Rated 5 out of 5 stars
    Verified

    Nice quick delivery

    July 17, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    It's great to hear you had a nice quick delivery! We really appreciate you taking the time to share your positive experience.

    Rated 5 out of 5 stars
    Verified

    Good product

    Good product best we have used. Delivered the next day.

    July 17, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    We are thrilled to hear you are happy with our products and next-day delivery. Thank you for the great review!

    Rated 5 out of 5 stars
    Verified
    Safeguard Europe logo

    Reply from Safeguard Europe

    Thank you for taking the time to leave us this review, we are glad to hear that you are happy with the delivery service provided.

    Rated 3 out of 5 stars
    Verified

    Change Carrier

    The carrier failed to inform when delivery was going to happen.
    According to the carrier tracker they are still waiting for the goods.
    Change carrier.

    July 10, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good Afternoon Peter

    Firstly thank you for taking the time to share your experience with us.

    We genuinely appreciate and value any feedback regarding all aspects of our service and ways in which we can improve.

    We're sorry to hear that in this instance, you have had a difficult and frustrating experience regarding the third party courier used for this order.

    We will certainly feed this back to the courier regarding the issues faced with not being notified when this delivery was going to take place. We will look to try and rectify this for future orders.

    Once again we appreciate your understanding and providing us with this valuable feedback.

    If you have any further questions please do not hesitate to contact us directly on 01403 210204 or info@safeguardeurope.com and we'd be happy to help.

    Kind regards
    Jack
    Safeguard Europe Ltd

    Rated 1 out of 5 stars
    Verified

    No long lasting residue! Didn't work. 2 days after more fleas appear

    No long lasting protection after use every 2 days more fleas appear. DONT WASTE YOUR MONEY

    Only kills when u spray directly at a flea.. does not stop more hatching and they def dont die for the "long lasting residue " as stated

    Per your reply.. I've treated the pets and the whole house and furnishings 4x over , over a period of 4 weeks now. I am disabled and am breaking my back doing it all over and over and hoovering and washing everything and pets a

    July 7, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    We're sorry to hear you're having a frustrating experience with fleas, and that our product isn't meeting your expectations for long-lasting control.

    While our spray is effective at killing fleas on contact and providing some residual action, successfully tackling a flea infestation often requires an integrated approach that includes treating your pets, your home environment (carpets, bedding, etc.), and consistent application.

    Please feel free to contact our customer support team at 01403 210204 or info@safeguardeurope.com if you have any further queries and as a gesture of goodwill we have authorised for a full refund on your order for you.

    Rated 5 out of 5 stars
    Verified

    Very happy with the service So quick…

    Very happy with the service So quick to dispatch my paint.

    July 11, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    That's wonderful to hear! We're so glad you're happy with your paint and our quick dispatch. Thanks for taking the time to leave such a kind review!

    Rated 4 out of 5 stars
    Verified

    SERVICE

    Web site is informative and not just a blunt sales tool.
    Goods were received in good condition and promptly

    July 3, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    That's fantastic to hear! We really appreciate your kind words about our website and the prompt, good condition of your order. We always aim to provide helpful information, not just push sales, so it's great to know that came across. Thanks for your feedback!

    Rated 4 out of 5 stars
    Verified

    Badly packaged and wildly different use by dates

    Reviewed 10th July 25: 3*s - Purchased a 20l and 5l storm dry, the 20l round bucket was put in a square cardboard box that arrived entirely open, because round pegs don't fit in square holes they bounce around and break them... Thankfully to the delivery company the bucket did arrive and the plastic was undamaged, however whilst the bucket was still sealed it was oily and oozing out of the lid making it very slippery to handle.

    Also purchased both because the project is likely to take around 21l in total, thought open the big bucket first and then use the smaller one if necessary, or save it for the next job if not needed, however the 5l tin has less than 3 months of usable shelf life, and the 20l bucket had around a year. So that plan goes out the window. Hope Safeguard have scheduled the Hebridean weather to allow the job to be done in the next two months of summer... I know it's a shelf life limited product, but I'd have expected a little longer especially when the other tub has a year...

    Update 14th July 25: Increased to 4*s in reply to Mollie's response, swift and impressive customer service is always appreciated, and safeguard Europe have demonstrated that. Seriously though a heavy weight waxed paper, would be better for the 20l tub than a slightly oversized square box, otherwise it's the cardboard inserts that brace the round tub inside the box, so that the journey and any handling doesn't shake the box to pieces. The courtesy 5l is much appreciated. I can't quite give 5stars based on my initial experience, however hopefully any dispatch issues will long be forgotten after the first major rain of the winter and it will become a 5* review. Thank you for demonstrating what excellent customer service involves, I only went straight to review with my frustrations because I was sceptical that good customer service still exists. Thank you for proving a cynic wrong.

    July 7, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good Afternoon Neil

    Thanks so much for reaching out and for your detailed feedback on your recent Stormdry order.

    We genuinely appreciate you taking the time to let us know about the packaging issues with the 20L bucket and, especially, the concern regarding the use-by date on the 5L tin. It's incredibly helpful for us to understand where we can improve.

    As a gesture of goodwill, we're pleased to let you know that we've arranged for a brand new 5L tin of Stormdry to be sent out to you free of charge. Thanks again for your patience and understanding. We value your business and hope the replacement helps you get your project done without a hitch!

    Kind regards
    Mollie
    Safeguard Europe Ltd

    Rated 5 out of 5 stars
    Verified

    Roxil cream.

    I've used Roxil cream on my timber shed after watching a YouTube clip (skill builder).. It's very good. Water sheds off (pardon the pun). Ordered & swiftly delivered. I would recommend & use again

    June 30, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    Hi David, thank you for the recommendation. We are glad to hear you have had a positive experience with Roxil Range.

    Rated 5 out of 5 stars
    Verified

    Quick and simple.

    July 4, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    We are glad to hear that you found our ordering process nice and easy. Thank you for taking the time to let us know.

    Rated 5 out of 5 stars
    Verified

    The product was well packed and came…

    The product was well packed and came safe. The delay was due to the poor service of parcel forces company. We collected the item after days from parcel forces. Hope safeguards avoid parcel forces delivery in the future

    June 26, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    Hi Shanthi, we are sorry to hear that you experienced a delay with your order and will definitely be taking your feedback on board. However we are glad you have now received your order safely.

    Rated 5 out of 5 stars
    Verified

    Response immediate

    Response immediate. Item received the following day!!!

    June 23, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    Hi Anthony, we are glad to hear everything has arrived on time. Thank you for the feedback!

    Rated 5 out of 5 stars
    Verified

    Easy to order and arrived before I was…

    Easy to order and arrived before I was expecting it. Have only used it once, but easy to use and hopefully it will be effective.

    June 13, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    Thank you Kath for taking the time to leave us this positive review. We really appreciate it!

    Rated 5 out of 5 stars
    Verified

    Good

    Fast response with delivery. Thanks

    June 19, 2025
    Safeguard Europe logo

    Reply from Safeguard Europe

    Hi Steve, Thank you for your feedback. We are glad to hear you were happy with the service!

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