Charles Dingwall

Great service and on time

On applying for a electric and gas contract I was advised online that I would receive a call, on receiving the call the male employee once establishing my request advised that he has found this fantastic deal, his enthusiasm and language was over the top and appeared to influence my choice of provider. He mentioned that in the deal there was cover for one appliance and never mentioned any cost related to this, until towards the end of the conversation. He also advised that the deal was for the phone only and it had to be taken there and then, I certainly felt pressurised to take the best deal at that time. Whilst I took the deal, I realised that there was a cheaper deal elsewhere and I cancelled the contract more to do with the experience of the operator than the prices of the deals, I will be wary to use them again and would hate to think that elderly person would be subjected to that behaviour.

From the point of ordering the car, I was kept up to date on its progression and arrival date. On the hand over day Kosta (sales person) went beyond what was expected and gave a detailed handover of the car. All good well done.

Compared with other online sites the process of obtaining the correct insurance for our specific property and requirements was simple.

The actual item was not as expected, being very unrealistic, (a previous purchase was of much higher quality) when highlighted to your company the returns system worked very well.

Very poor service, trying to renew a policy and unable to log into the portal to carry this out. Your web chat was a waste of space.

Great range of products, prompt free delivery service and overall a very satisfied customer

Quick reliable service, good communication and items in stock

Good to deal with, made the process simple

Great site to use and staff very helpful on the phone.

Easy to order prompt delivery and the 12ft ladder is a solid but light weight piece of kit

Well done