The ring works as intended. Battery life definitely longer than V1 ring, comparing when both are new. Can feel that its lighter too on the finger. New feature like sleep apnea is very useful. No... See more
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Company details
Contact info
1226 NORTH KING ST NUM 292, 19801, WILMINGTON, United States
- +1 888-548-1271
- cs@ringconn.com
- ringconn.com
Replied to 12% of negative reviews
Typically replies within 1 week
Customer service department is…
Customer service department is terrible. Many calls and emails trying to solve problem, only got excuses no need to say how hard to communicate. It took 37 days for me to get the ring as someone messed up my address. $10 refund sent to a wrong card so I only got $6.14…….
An Excellent Aftercare Service
My one year old ring seems to have battery problem but I must confess that it had been working very hard for the past one year. My intention was solely to provide feedback and had no intention to seek for a replacement. However, after some clarification and “investigation” by their technical and customer servicemen, a replacement was provided to me. This is what I call “an excellent aftercare service”!
My best experience with smart rings thus far
Compared with other smart rings this is the best in terms of accuracy in tracking, battery life as well as no subscription costs is needed. I got myself one and my partner subsequently.
I like both the ring and android app
I like both the ring and android app. Good battery life.
I LOVE my RingConn
I am so thankful for RingConn and their amazing customer service team! After having issues with my ring they worked with me and sent me a new one. The quality, customer service and employees have been amazing.
Love the ring but….
Love the ring, fit and it looks great with no scratching but I got it for steps and sleep. Steps are 1 - 3 times more than my Fitbit. If I move my hand it’s usually a step. I quit using it for steps. I’m ill and got it to also monitor sleep. Sleep recording is excellent but will not record naps. If I toggle the nap button on and off it will pick up a nap occasionally, sometimes it’s called a second nap but mostly it’s not recorded whether it’s a 15 minute nap or 3 hrs. Disappointed but it’s a fun toy never the less. Hopefully these issues will or can be fixed in the future. According or other reviews these are problem for many users.
Room for Improvement
The ring is comfortable and easy to wear day and night. I wish there were more options for actively recording workouts rather than adding them in to the app once you finish. The HR measurement while I work out is always much lower than my actual HR - the watch will read around 135 when my heart rate is sitting in the 170-180 range with intense exercise.
It’s a nice ring, but there is a lot of room for improvement.
Great product at a great price!
I’ve been using my ring for about a month and a half now, and I love all the bio tracking features it offers. The quality is very nice and it is comfortable to wear! The sizing kit was definitely very helpful, I would have chosen the wrong size otherwise. Highly recommend this to anyone wanting to switch from a smartwatch!
Still not delivered unfortunately.
The worst LT ever
The worst LT ever. They ship their rings from China with the cheapest and slowest shipping company (yuntrack). It’s ridiculous that I have placed my order of the Ringconn Gen2 on October 4th and not yet received. I ordered the sizing kit to confirm and they sent it via the same shipping company. It took them 10 days to deliver it to Saudi. I confirmed the size on the same day and another two processing days to send the ring. I guess now I have to wait till November to receive it. COMPLETELY UNSATISFIED with Ringconn quality services.
Every thing was great except we had a…
Every thing was great except we had a problem with the mailing address and the home address and getting the delivery of the ring.
Great customer service
Great customer service. Listened to what I needed and then accommodated. Even followed up to make sure it was taken care of.
love the product...
Happy with purchase
Ring is comfortable, love that the sizing kit is shaped like the actual ring so you can see which one fits best. Heart rate is mostly accurate, but sometimes struggles during exercise mode. Exercise mode heart rate only seems accurate ~2/3 of the time, and otherwise shows values lower than actual heart rate. Wish that the exercise mode could be used for more than just running, walking, and cycling options, but can only add an exercise record afterwards for other types of workouts. Step count seems to estimate a bit on the high side, possibly due to how much I use my hands when talking, resulting in excess movement. Wish there was an option to receive a phone notification when a vital stat spikes abnormally. Excellent battery life, fast charging, and connectivity. App is easy to use. Love that there is no monthly subscription fee. Good health monitoring tool overall. Happy with purchase and would buy again.
love it
I love it overall. Only thing I wish is that they had more of a 14k gold color to match my other jewelry. Not a huge fan of the gold they have now.
great customer service
It just works great as it should
It just works great as it should. Long life battery. Lots of features. No subscription/monthly fee.
I was informed by your chat bot that…
I was informed by your chat bot that RingConn data on zHRV, SPO2, temp, respiration HR and activity could be transferred to Apple Health and then read into AI Reinforcement Learning. It is not possible so improve rating please have tech support contact and show how ther above transfer can be done, step by step
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