Fitorb Reviews 350

Reply from Fitorb

Aug 29, 2025

Dear Customer,

thank you for your feedback and please accept our sincere apologies for the long delay. We completely understand your frustration.

We would like to inform you that your order has already been shipped. The tracking number has been sent to you via email, and according to the carrier, the delivery is expected within the next 1–2 days.

We are very sorry for the inconvenience caused and appreciate your patience. Please don’t hesitate to contact us directly if you have any further questions regarding the shipment – we’ll be glad to assist you personally.

Kind regards,
Your Fitorb Customer Service

Reply from Fitorb

May 17, 2025

Dear Armin,

Thank you for your honest feedback – we truly understand your frustration and appreciate you taking the time to share your experience.

After reviewing your case, we can confirm that both your sizing kit and your actual ring were shipped out the next working day after each respective step. The delay you experienced unfortunately occurred during processing by DHL, which is currently facing longer handling times due to high parcel volume.

While we try to ensure the fastest possible delivery, certain shipping processes remain outside our direct control. That said, we’ve already reached out to DHL's business customer support to clarify and escalate the issue.

According to the latest tracking update, your ring is expected to be delivered on Monday. We’re very sorry for the delay and the inconvenience this has caused – this is certainly not the experience we want for our customers.

Thank you again for your patience – and please don’t hesitate to reach out directly if there’s anything else we can do to assist you further.

Best regards,
Your Fitorb Team