I have only recently been ordering from Pour Moi and every Item that I Have ordered has been gorgeous and of the best quality. So many lovely styles and colours to chose from. Delivery of good has b... See more
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Pour Moi offer beautiful, sophisticated lingerie, swimwear and nightwear in a wide range of styles, colours and sizes available to order online and delivered to your door.
United Kingdom
Replied to 29% of negative reviews
Typically replies within 2 weeks
Not only do I love this brand, but their customer service is truly exceptional. From placing my order to receiving the goods quickly and then enjoying the product — the entire process was flawless.
For me, the real test of any consumer experience is how a company handles things when something goes wrong. Sam at Pour Moi responded promptly, professionally, and resolved my issue swiftly. This gave me complete confidence in the brand.
Well done, Pour Moi — you’ve earned a loyal customer!
Reply from Pourmoi
no complaints at all, once I'd heard back from the customer service who helped me update my address.
I've since received my order and very happy with my new dresses. Thank you everyone!
Reply from Pourmoi
After managing to send these guys back the wrong bras from another supplier, they were so helpful in getting it back to me, especially Sam and Hilary in customer services. The bras may not have fit but so impressed with the help I was given to assist me with my own error. Thank you both ☺️
Reply from Pourmoi
I had a problem with a swimsuit that I had bought at the end of July ,
Great customer service , after contacting them by emailed they offered to replace it , brilliant
loved the swimsuit .
Thank you !
Anne
Reply from Pourmoi
I have only recently been ordering from Pour Moi and every Item that I Have ordered has been gorgeous and of the best quality. So many lovely styles and colours to chose from. Delivery of good has been quick and sending returns back is easy. Hillary in Sales/Customer service has been fab, with great communication when I need to contact them for support . Can highly recommend 5 Stars
Reply from Pourmoi
Had a problem with 2 bras which I brought over a month ago. I contacted customer support and Sam was absolutely fantastic.
My issue was resolved quickly and with a very satisfactory solution.
Reply from Pourmoi
I emailed to report a faulty bra, they contacted me within the hour to arrange a replacement!
Reply from Pourmoi
Beautiful lingerie but the customer service is personal. They respond and always find a solution!!
Reply from Pourmoi
I recently got labels confused when returning items to Pour Moi and Boden.
I sent a Boden dress back to Pour Moi in error. The customer service team, specifically Sam and Hilary, were incredibly helpful and managed to retrieve my dress for me and helped me arrange to have it collected. When the collection went wrong they still managed to get the dress back to me and I’m incredibly grateful that they went out of their way to help me rectify my mistake.
Great customer service teams really make a business successful, and this is definitely a great customer service team. Thanks so much!
Reply from Pourmoi
Emailed about a quality issue and was amazed at how quick I got a reply and a very satisfactory outcome. Can’t thank you enough. I have trust in your brand and will
Shop again for sure
Reply from Pourmoi
Thank you. It's the first time I have shopped with you, and what a wonderful service and a great experience.
Maria
Reply from Pourmoi
Loved the swimwear and the customer service was just as good!
After I had mixed up a returned order meant for another retailer (and sent the parcel to pour moi instead of back to the original brand!) they were quick to get in touch to let me know my mistake and help to correct.
Instead of leaving me to wonder where my return had gone and just disregarding the incorrect post (which they fairly could have done) they've been endlessly supportive in trying to get the parcel back to me.
Sam and Hillary in particular have been especially helpful- really gone out of their way to help, and it's been much appreciated!
Through this, I'll definitely order more things from Pourmoi in future!
Reply from Pourmoi
Needed to cancel an order quickly due to being sent to the wrong address and I was refunded immediately. Fantastic service
Reply from Pourmoi
Brilliant bikinis, love them! The customer service is outstanding as well, super prompt and really helpful !!
Reply from Pourmoi
Well made underwear. Quick response when I had a problem with a bra. I can recommend Pour Moi.
Reply from Pourmoi
I was really impressed with Pour Moi. Although the swimsuit is stunning I had sadly to request a return as there was an inner layer which made it too tight. Such a shame as it was stunning. However how the company dealt with my request was truly impressive. Without any fuss they issued an immediate refund and allowed me to keep the swimsuit as compensation. That service is rare in today’s market. So professional and speedy. I will definitely buy from them again. Thank you Pour Moi. Top marks!
Reply from Pourmoi
I’m really impressed with the customer service! I had an issue with my order and received a super quick response. The whole process was smooth, friendly, and stress-free.
It’s rare to get such fast and thoughtful service these days, thank you for making it so easy!
Reply from Pourmoi
After a few purchases from Pour Moi, which have all been good, I had a small problem with my last one. After sending an email I received a reply the next day & the issue was resolved by them sending me a replacement. Excellent customer service.
Reply from Pourmoi
The bras are great, but out of twelve pairs of pants, about half have had to be replaced because they fall apart and the others have the stitching and embroidery unravelling. I’ve gone beyond thinking it’s the odd pair now, to deciding the quality is inferior. I can’t complain about the bras, they’re great but it is pointless spending out on matching sets if half the set is badly made, so I’ve wasted a lot of money on six sets…. I always wash bras and pants separately in net bags on a silk wash.
Reply from Pourmoi
🌟 Exceptional Customer Service from Pour Moi! 🌟
I recently received a bra from Pour Moi that unfortunately had a small fault. I reached out to their customer service team and was genuinely impressed by how quickly and kindly they responded. After sending a photo of the issue, they immediately arranged for a replacement to be sent out—no hassle, no delay.
It’s rare to find a company that handles things with such care and efficiency. The new item arrived promptly and was perfect. I’m so grateful for their professionalism and the way they turned a minor issue into a truly positive experience. Pour Moi has definitely earned my loyalty!!
Reply from Pourmoi
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