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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's customer service, highlighting the promptness, efficiency, and friendliness of the support team. Consumers appreciate the personalized attention they receive, with representatives often going above and beyond to resolve issues. People also value the ease of returns and the speed of refunds. Consumers express satisfaction with the quality and fit of the products, particularly swimwear and lingerie. Reviewers appreciate the attractive designs and comfortable fit, especially for those who have difficulty finding supportive and flattering options elsewhere. However, opinions on the order and delivery service are mixed.

Based on these reviews

Rated 5 out of 5 stars

I have only recently been ordering from Pour Moi and every Item that I Have ordered has been gorgeous and of the best quality. So many lovely styles and colours to chose from. Delivery of good has b... See more

Company replied

Rated 5 out of 5 stars

I recently got labels confused when returning items to Pour Moi and Boden. I sent a Boden dress back to Pour Moi in error. The customer service team, specifically Sam and Hilary, were incredibly h... See more

Company replied

Rated 5 out of 5 stars

I was really impressed with Pour Moi. Although the swimsuit is stunning I had sadly to request a return as there was an inner layer which made it too tight. Such a shame as it was stunning. However ho... See more

Company replied

Rated 5 out of 5 stars

Loved the swimwear and the customer service was just as good! After I had mixed up a returned order meant for another retailer (and sent the parcel to pour moi instead of back to the original... See more

Company replied

Rated 5 out of 5 stars

I contacted Pourmoi regarding an issue with a swimsuit I’d bought for my wife. One phone call and one email later and they had replied with a replacement swimsuit to be sent out the next day. I can’t... See more

Company replied

Rated 5 out of 5 stars

Had a problem with 2 bras which I brought over a month ago. I contacted customer support and Sam was absolutely fantastic. My issue was resolved quickly and with a very satisfactory solution.

Company replied

Rated 5 out of 5 stars

I had a problem with a swimsuit that I had bought at the end of July , Great customer service , after contacting them by emailed they offered to replace it , brilliant loved the swimsuit . Thank... See more

Company replied

Rated 5 out of 5 stars

After a few purchases from Pour Moi, which have all been good, I had a small problem with my last one. After sending an email I received a reply the next day & the issue was resolved by them sending m... See more

Company replied

Rated 5 out of 5 stars

🌟 Exceptional Customer Service from Pour Moi! 🌟 I recently received a bra from Pour Moi that unfortunately had a small fault. I reached out to their customer service team and was genuinely im... See more

Company replied

Rated 5 out of 5 stars

Great help from Statia on customer services. Had ordered an item , which took longer than expected , and when it arrived the package was damaged and the goods faulty. Contacted Pour Moi with photo evi... See more

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Rated 5 out of 5 stars

I’m really impressed with the customer service! I had an issue with my order and received a super quick response. The whole process was smooth, friendly, and stress-free. It’s rare to get such fast a... See more

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Rated 5 out of 5 stars

I placed my first order with Pour Moi yesterday. This morning I discovered that they had sent me an email with a promotional code giving me 10% off my first order, which had gone into my junk email. I... See more

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Rated 5 out of 5 stars

I went into pour moi in Kingston Surrey and I was greeted by a lovely girl called Musonda. She greeted me and asked if I needed any help which I did so for two hours she spent trying to get me a cost... See more

Rated 5 out of 5 stars

I popped into the Leeds store in the hopes to find a bra that was well fitted for a wedding in a couple of weeks time. Beckie was extremely helpful. Not only did she find me a bra for the occasion, bu... See more

Rated 5 out of 5 stars

I had an order that was showing as sent to Royal Mail but after a few days the Royal Mail tracking was advising they were still awaiting the item. I go on holiday on Friday and this was an item I had... See more

Company replied

Rated 3 out of 5 stars

Really lovely pieces and a really good price. However, the items are not as comfortable as the reviews suggest on the website. The bras and bodysuits scratch on my sensitive skin. I would buy from o... See more

Rated 5 out of 5 stars

On my last order there were 2 items missing upon delivery. I contacted Pour Moi and they were very understanding and helpful. I have been sentbout a replacement which has been received today. I'm ove... See more

Rated 5 out of 5 stars

Customer service is excellent, I had an extremely quick response to my query and it was dealt with efficiently and with ease. The swimwear fits me perfectly and is very supportive and I always get com... See more

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Rated 5 out of 5 stars

I received amazing customer service in your Chester store a few of weeks ago! The 2 ladies who served me made me feel so comfortable without being at all pushy. I am a 34G and find myself being embarr... See more

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Rated 5 out of 5 stars

I have used Pour Moi for several years now and have found the quality and fit of their bikinis to be great. I have had cause to contact them with a query and I cannot fault their level of customer ser... See more

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Rated 5 out of 5 stars

They set the benchmark for returns. Retailers take note! Por Moi's returns process is flawless. Package returned Friday, refund notification Tuesday. I didn't need to chase them whatsoever (as w... See more

Company replied

Rated 5 out of 5 stars

I ordered a beautiful swimsuit from Pourmoi recently. It was stunning and very comfortable, but was a slight issue with the costume, so I emailed asking if anything could be done. I was immediately se... See more

Rated 5 out of 5 stars

The swimwear is always fabulous and fits so well. On my most recent order though I accidentally re-ordered a bikini i already have. Total brain fog! Sam in customer services immediately helped out and... See more

Rated 5 out of 5 stars

I recently bought a bikini top and two bottoms. I am not young but the bottoms are high waist with stomach support and also high legs which are flattering. The bikini top is a 36FF which fits perfec... See more

Rated 5 out of 5 stars

I live on a remote Scottish island so I expect deliveries & returns to take a bit longer. Pour Moi, however, delivered my swimsuit in 3 days from the point of ordering - opposed to JD William... See more

Company replied

Rated 5 out of 5 stars

I have been delighted with all my orders from Pour Moi. The swimwear is so lovely, fits really well and I particularly love the vibrant colours. Recently I bought a new swimming costume and matching b... See more

Rated 5 out of 5 stars

What a great company supplying quality goods, with excellent customer service.My husband ordered some pyjamas from pour moi for Xmas and they were beautiful, lovely fabric. So I decided to try some li... See more

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Rated 3 out of 5 stars

I have been a good customer of Pour Moi for some time and I do like their products but not their customer service or code of conduct. I saw an ad that offered free delivery on orders over £12.99 and a... See more

Company replied

Rated 5 out of 5 stars

I ordered several items from Pour Moi. All were beautiful and true to the colours in the photos. Whilst away on holiday one of the swimsuits developed an issue and I emailed Pour Moi. I asked if I cou... See more

Rated 5 out of 5 stars

Love the products! As a larger lady with big bust it's so hard trying to find underwear and swimwear that's supportive, comfortable and attractive but Pour Moi has managed it! Also, customer support b... See more

Company replied

Rated 5 out of 5 stars

I had a flaw in the bra purchased on-line and contacted customer service via email. After sending photos of the damaged area, Pour Moi are sending a replacement straight away. I will definitely be bu... See more

Rated 5 out of 5 stars

I emailed Pour Moi at 15.30 after buying a swimsuit but it was really uncomfortable I was immediately offered a replacement or refund from Sam,I decided to take the refund and don’t even have to retur... See more

Company replied

Rated 5 out of 5 stars

Brilliant bikinis, love them! The customer service is outstanding as well, super prompt and really helpful !!

Company replied

Rated 5 out of 5 stars

I was questioning the expiry of a gift voucher I had been given as a present and received a quick and personable response. My voucher had gone slightly out of date but Sam, who was the customer ser... See more

Rated 5 out of 5 stars

Today, myself and my friend went to get new bras today. We had the best experience with Becky. She fitted us with the correct size bras. She was extremely supportive and helpful and professional. They... See more

Rated 5 out of 5 stars

really efficient understanding service from Sam concerning an issue. problem was instantly solved. have been a customer for many years and products are always of highest quality

Company replied

Rated 5 out of 5 stars

Ordered some lovely wrap around dresses for summer in 2 different sizes because I wasn't sure which would fit. Delivery service was quick and very easy returns process, will definitely order again.

Rated 5 out of 5 stars

Emailed about a quality issue and was amazed at how quick I got a reply and a very satisfactory outcome. Can’t thank you enough. I have trust in your brand and will Shop again for sure

Company replied

Rated 5 out of 5 stars

I emailed to report a faulty bra, they contacted me within the hour to arrange a replacement!

Company replied

Rated 5 out of 5 stars

Shame not all companies can be like Pour Moi ! Excellent delivery & returns procedures & customer service were so friendly & helpful when I had to email with a query.

Company replied

Rated 5 out of 5 stars

I love their swimming costumes and have bought many over the years .. left it to the last moment to get a new one for Greece and realising that I only had a few days before I left sent them an e mail... See more

Rated 5 out of 5 stars

Excellent quality, fit, delivery and return procedure. I returning one of the bikinis due to the second one I ordered being a better fit for me, again, the return procedure covered all options for... See more

Rated 5 out of 5 stars

Well made underwear. Quick response when I had a problem with a bra. I can recommend Pour Moi.

Company replied

Rated 5 out of 5 stars

Needed to cancel an order quickly due to being sent to the wrong address and I was refunded immediately. Fantastic service

Company replied

Rated 5 out of 5 stars

Thank you. It's the first time I have shopped with you, and what a wonderful service and a great experience. Maria

Company replied

Rated 5 out of 5 stars

Thank you Sam for helping me through the technical difficulties of getting my return processed so promptly.

Company replied

Rated 5 out of 5 stars

Beautiful lingerie but the customer service is personal. They respond and always find a solution!!

Company replied

Rated 5 out of 5 stars

The customer service in the Kingston store was excellent when I visited recently. The lady who served me could not have been more helpful: she suggested items for me to try; brought alternatives to t... See more

Rated 5 out of 5 stars

I recently got my first order from here. I struggle to get FF Size from a lot of places. This ordered some stunning bras in my size. They arrived quickly and are perfect fit. I know my size because I'... See more

Rated 5 out of 5 stars

Myself and my daughter visited the Leeds store a couple of weeks ago and couldn't be happier with the help we got in store from all the girls. Beckie made sure we was comfortable with what we were try... See more

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Company details

  1. Lingerie Store
  2. Swimwear Store
  3. Women's Clothing Store

Information provided by various external sources

Pour Moi offer beautiful, sophisticated lingerie, swimwear and nightwear in a wide range of styles, colours and sizes available to order online and delivered to your door.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

619 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 29% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars

Excellent brand and outstanding customer service!

Not only do I love this brand, but their customer service is truly exceptional. From placing my order to receiving the goods quickly and then enjoying the product — the entire process was flawless.

For me, the real test of any consumer experience is how a company handles things when something goes wrong. Sam at Pour Moi responded promptly, professionally, and resolved my issue swiftly. This gave me complete confidence in the brand.

Well done, Pour Moi — you’ve earned a loyal customer!

October 21, 2025
Unprompted review
Pourmoi logo

Reply from Pourmoi

Hi Victoria! Thank you very much for taking the time to leave us a 5* review! We're very happy to hear of the positive experience you have had with us. I will be sure to pass your kind words on to Sam x

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Rated 4 out of 5 stars

no complaints at all, very happy

no complaints at all, once I'd heard back from the customer service who helped me update my address.
I've since received my order and very happy with my new dresses. Thank you everyone!

October 15, 2025
Unprompted review
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Reply from Pourmoi

Hi Tracey! Thank you very much for taking the time to leave us a positive review! We're so happy to hear of the great experience you have had with us x

Rated 5 out of 5 stars

Fab customer service

After managing to send these guys back the wrong bras from another supplier, they were so helpful in getting it back to me, especially Sam and Hilary in customer services. The bras may not have fit but so impressed with the help I was given to assist me with my own error. Thank you both ☺️

October 20, 2025
Unprompted review
Pourmoi logo

Reply from Pourmoi

Hi there! Thank you very much for taking the time to leave us a 5* review! We're very happy to hear of the positive experience you have had with us. I will be sure to pass your kind words on to Sam & Hillary x

Rated 5 out of 5 stars

I had a problem with a swimsuit that I…

I had a problem with a swimsuit that I had bought at the end of July ,
Great customer service , after contacting them by emailed they offered to replace it , brilliant
loved the swimsuit .
Thank you !
Anne

October 16, 2025
Unprompted review
Pourmoi logo

Reply from Pourmoi

Hi Anne! Thank you very much for taking the time to leave us a 5* review! We're so happy to hear of the positive experience you have had with us x

Rated 5 out of 5 stars

Quality Lingerie for Every Body

I have only recently been ordering from Pour Moi and every Item that I Have ordered has been gorgeous and of the best quality. So many lovely styles and colours to chose from. Delivery of good has been quick and sending returns back is easy. Hillary in Sales/Customer service has been fab, with great communication when I need to contact them for support . Can highly recommend 5 Stars

October 3, 2025
Unprompted review
Pourmoi logo

Reply from Pourmoi

Hi there! Thank you very much for taking the time to leave us a 5* review! We're so happy to hear of the positive experience you have had with us and I will be sure to pass your kind words on to Hillary x

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Rated 5 out of 5 stars

Fantastic customer service

Had a problem with 2 bras which I brought over a month ago. I contacted customer support and Sam was absolutely fantastic.
My issue was resolved quickly and with a very satisfactory solution.

October 14, 2025
Unprompted review
Pourmoi logo

Reply from Pourmoi

Hi there! Thank you very much for taking the time to leave us a 5* review! We're so happy to hear of the positive experience you have had with us and I will be sure to pass your kind words on to Sam x

Rated 5 out of 5 stars

I emailed to report a faulty bra

I emailed to report a faulty bra, they contacted me within the hour to arrange a replacement!

October 14, 2025
Unprompted review
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Reply from Pourmoi

Hi there! Thank you very much for taking the time to leave us a 5* review! We're so happy to hear of the positive experience you have had with us x

Rated 5 out of 5 stars

Beautiful lingerie but the customer…

Beautiful lingerie but the customer service is personal. They respond and always find a solution!!

October 13, 2025
Unprompted review
Pourmoi logo

Reply from Pourmoi

Hi there! Thank you very much for taking the time to leave us a 5* review! We appreciate your kind words x

Rated 5 out of 5 stars

Exemplary Customer Service

I recently got labels confused when returning items to Pour Moi and Boden.
I sent a Boden dress back to Pour Moi in error. The customer service team, specifically Sam and Hilary, were incredibly helpful and managed to retrieve my dress for me and helped me arrange to have it collected. When the collection went wrong they still managed to get the dress back to me and I’m incredibly grateful that they went out of their way to help me rectify my mistake.
Great customer service teams really make a business successful, and this is definitely a great customer service team. Thanks so much!

October 10, 2025
Unprompted review
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Reply from Pourmoi

Hi there! Thank you very much for taking the time to leave us a 5* review! We're so happy to hear of the positive experience you have had. I will pass on your kind words to Sam & Hillary x

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Rated 5 out of 5 stars

Superb customer experience

Emailed about a quality issue and was amazed at how quick I got a reply and a very satisfactory outcome. Can’t thank you enough. I have trust in your brand and will
Shop again for sure

October 9, 2025
Unprompted review
Pourmoi logo

Reply from Pourmoi

Hi there! Thank you very much for taking the time to leave us a 5* review! We're so happy to hear of the positive experience you have had x

Rated 5 out of 5 stars

Thank you

Thank you. It's the first time I have shopped with you, and what a wonderful service and a great experience.

Maria

October 6, 2025
Unprompted review
Pourmoi logo

Reply from Pourmoi

Hi there! Thank you very much for taking the time to leave us a 5* review! We're so happy to hear of the positive experience you have had with us x

Rated 5 out of 5 stars

Amazingly helpful!

Loved the swimwear and the customer service was just as good!

After I had mixed up a returned order meant for another retailer (and sent the parcel to pour moi instead of back to the original brand!) they were quick to get in touch to let me know my mistake and help to correct.

Instead of leaving me to wonder where my return had gone and just disregarding the incorrect post (which they fairly could have done) they've been endlessly supportive in trying to get the parcel back to me.
Sam and Hillary in particular have been especially helpful- really gone out of their way to help, and it's been much appreciated!

Through this, I'll definitely order more things from Pourmoi in future!

October 9, 2025
Unprompted review
Pourmoi logo

Reply from Pourmoi

Hi there! Thank you very much for taking the time to leave us a 5* review! Your feedback is greatly appreciated and I will be sure to pass your kind words on to Sam & Hillary x

Rated 5 out of 5 stars

Pro active customer service

Needed to cancel an order quickly due to being sent to the wrong address and I was refunded immediately. Fantastic service

October 9, 2025
Unprompted review
Pourmoi logo

Reply from Pourmoi

Hi there! Thank you very much for taking the time to leave us a 5* review. Your feedback is greatly appreciated x

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Rated 5 out of 5 stars

Great Company !

Brilliant bikinis, love them! The customer service is outstanding as well, super prompt and really helpful !!

October 8, 2025
Unprompted review
Pourmoi logo

Reply from Pourmoi

Hi there! Thank you very much for taking the time to leave us a 5* review. We are so pleased to hear of the positive experience you have had with us x

Rated 5 out of 5 stars

Helpful company

Well made underwear. Quick response when I had a problem with a bra. I can recommend Pour Moi.

October 6, 2025
Unprompted review
Pourmoi logo

Reply from Pourmoi

Hi there! Thank you for taking the time to leave us a 5* review. Your feedback is greatly appreciated x

Rated 5 out of 5 stars

First class service

I was really impressed with Pour Moi. Although the swimsuit is stunning I had sadly to request a return as there was an inner layer which made it too tight. Such a shame as it was stunning. However how the company dealt with my request was truly impressive. Without any fuss they issued an immediate refund and allowed me to keep the swimsuit as compensation. That service is rare in today’s market. So professional and speedy. I will definitely buy from them again. Thank you Pour Moi. Top marks!

July 7, 2025
Unprompted review
Pourmoi logo

Reply from Pourmoi

Hi there! Thank you very much for taking the time to leave us a 5* review! We're so happy to hear of the positive experience you have had with us x

Rated 5 out of 5 stars

I’m really impressed with the customer service

I’m really impressed with the customer service! I had an issue with my order and received a super quick response. The whole process was smooth, friendly, and stress-free.
It’s rare to get such fast and thoughtful service these days, thank you for making it so easy!

October 1, 2025
Unprompted review
Pourmoi logo

Reply from Pourmoi

Hi there! Thank you for your kind words and taking the time to leave us a 5* review! We're so happy to hear of the positive experience you have had with us x

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Rated 5 out of 5 stars

Great customer service

After a few purchases from Pour Moi, which have all been good, I had a small problem with my last one. After sending an email I received a reply the next day & the issue was resolved by them sending me a replacement. Excellent customer service.

September 30, 2025
Unprompted review
Pourmoi logo

Reply from Pourmoi

Hi there! Thank you so much for the 5* review! We're so happy to hear of the positive experience you have had with us and that we were able to get this resolved quickly for you x

Rated 1 out of 5 stars

Inferior quality

The bras are great, but out of twelve pairs of pants, about half have had to be replaced because they fall apart and the others have the stitching and embroidery unravelling. I’ve gone beyond thinking it’s the odd pair now, to deciding the quality is inferior. I can’t complain about the bras, they’re great but it is pointless spending out on matching sets if half the set is badly made, so I’ve wasted a lot of money on six sets…. I always wash bras and pants separately in net bags on a silk wash.

September 25, 2025
Unprompted review
Pourmoi logo

Reply from Pourmoi

Hi there, thank you for taking the time to leave us a review and I'm very sorry to hear this. I can see that a member of the team has resolved this for you. However, please do get back in touch if there is anything else we can help you with x

Rated 5 out of 5 stars

🌟 Exceptional Customer Service from…


🌟 Exceptional Customer Service from Pour Moi! 🌟

I recently received a bra from Pour Moi that unfortunately had a small fault. I reached out to their customer service team and was genuinely impressed by how quickly and kindly they responded. After sending a photo of the issue, they immediately arranged for a replacement to be sent out—no hassle, no delay.

It’s rare to find a company that handles things with such care and efficiency. The new item arrived promptly and was perfect. I’m so grateful for their professionalism and the way they turned a minor issue into a truly positive experience. Pour Moi has definitely earned my loyalty!!

September 26, 2025
Unprompted review
Pourmoi logo

Reply from Pourmoi

Hi there! Thank you so much for the 5* review! We're so happy to hear of the positive experience you have had with us x

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