Plesser's Appliance Reviews 10,831

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's competitive pricing and the helpfulness of the sales team. Consumers appreciate the knowledgeable and friendly service provided by the sales representatives, who guide them through the selection process and offer constructive advice. The showroom's appealing and well-maintained environment also contributes positively to the overall shopping experience. People highlight the excellent delivery service, noting the punctuality and professionalism of the delivery personnel. Consumers also value the clear communication and timely updates provided throughout the delivery process. However, some reviewers express mixed feelings about their orders, indicating a lack of consensus on this aspect. Overall, the company excels in customer service, ensuring a smooth and satisfactory experience from start to finish.

Based on these reviews

Rated 5 out of 5 stars

There was a problem with the dryer I ordered at a Plessers's salesperson's suggestion-- it turned out to need a 220 v. Plesser's agreed to take it back and credit my payment toward the dryer I co... See more

Company replied

Rated 5 out of 5 stars

We were fortunate and worked with Plessers for all appliances for a new home. They were excellent in guiding us on what would be best for our preferences, price range, etc. Rob was great to work with.... See more

Company replied

Rated 5 out of 5 stars

AI is the future. Plesser’s has effectively used it to take the guesswork out of delivery windows! The drivers (humans!) were super prompt, clean and professional. In and out! Job done! Good work! H... See more

Company replied

Rated 5 out of 5 stars

The two installers arrive on time. Harold and Chris were both pleasant and professional. Removing the prior fridge was not trivial due to surrounding cabinetry, but they dealt with that methodically... See more

Company replied

Rated 4 out of 5 stars

Delivery person very helpful. Microwave installed without issue. Maytag microwave came with sticker on door which is requiring a lot of goo gone to get off. Didn’t think real stickers were used anymor... See more

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Rated 5 out of 5 stars
Verified

After ordering 3 kitchen appliances I realized that the handles on the appliances were all different. I called the salesman Eric the next day and he was fantastic by helping us change the order to get... See more

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Rated 5 out of 5 stars
Verified

The two young men were professional. They were so careful to not damage my walls or the appliance. They worked so well together. Jose was so knowledgeable and both were so pleasant. Most importantly v... See more

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Rated 5 out of 5 stars
Verified

The salesman Gerard and Pete were knowledgeable about the product. The Delivery man Doug and his partner removed the old Sub Zero refrigerator. Installed the new Kitchen Aid. Leveled the new unit, h... See more

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Rated 5 out of 5 stars
Verified

I was recently in the market for a new dryer and had a wonderful experience at Plessers thanks to Gerard Agostinello. From start to finish, he was incredibly helpful, professional, and patient. We... See more

Company replied

Rated 5 out of 5 stars

From sales to delivery, Plesser’s was a pleasure to work with. The salesman was professional and pleasant and the delivery people were very efficient in getting the oven inside, they even covered the... See more

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Rated 3 out of 5 stars
Verified

We brought the model number of our existing wall unit A/C into the store. The sales rep matched the existing unit with the newer model. We paid and left. When the installer arrived, he asked if we... See more

Rated 5 out of 5 stars
Verified

I have bought appliances through the years from Plesser’s with positive results. I must say your sales manager Gene was outstanding this Monday when my Samsung refrigerator died. He was very knowledge... See more

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Rated 5 out of 5 stars
Verified

Plessers and Adam our sales rep were GREAT! We weren't rushed to make our purchase and Adam took the time to explain everything about the new appliances as well as the rebates offered. After the sale... See more

Company replied

Rated 5 out of 5 stars

Doug and his coworker are amazing. They navigated my 36” fridge through a very tight area without damaging any walls or my brand new countertop. This was a replacement fridge for a defective one inst... See more

Company replied

Rated 3 out of 5 stars
Verified

My order finally arrived months later than estimated, after multiple delays. The appliance arrived broken. The packaging was pathetic. There was no way this was going to arrive without damage. Edi... See more

Rated 5 out of 5 stars
Verified

Our Wolf oven stopped working on Dec 12,2024. after being told oven was not repairable I contacted Presser Appliance. spoke to sales rep Eric Cullen on Sat Dec 14, told him our problem with Christmas... See more

Company replied

Rated 5 out of 5 stars
Verified

Gerard was great to work with. Showroom is beautiful, clean and quiet. Gerard found me exact dishwasher I wanted, and got me a great price on it. Whole transaction was super easy, and quick. I wil... See more

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Rated 5 out of 5 stars
Verified

We renovated our kitchen and we were referred to Plessers by our contractor. Their prices are comparative or better to the larger retailers, Home Depot, PC Richards etc... However where they differ is... See more

Company replied

Rated 5 out of 5 stars
Verified

Your sales people were great. Very friendly and professional. Competitive pricing. Knowledgeable. The showroom is very impressive and impeccably maintained. The installer ( Kyle ) was top notch. I cou... See more

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Rated 5 out of 5 stars
Verified

Sales person Meg was professional and helpful. She answered all our questions and did her best to give us the best price and delivery date. The Delivery service as well as the delivery itself was on t... See more

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Rated 3 out of 5 stars
Verified

The “special” holiday advertised price was good. The ad indicated that you would provide free nationwide shipping along with free 10 year warranty. When making the purchase online the website would n... See more

Rated 4 out of 5 stars
Verified

The transaction went smoothly and I was even given a discount on the protection plan without asking BUT - it's probably out of Plesser's control but I was told the range would be delivered between 4/2... See more

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Rated 4 out of 5 stars
Verified

everything was great, until I went to pay the final payment before delivery and found out I had to pay more for installation kits? like water lines, vent kits and PLUGS! never was mentioned at initial... See more

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Rated 5 out of 5 stars
Verified

Plesser’s was great. The gentleman who answered the phone spent time with me answering my questions, helped me choose a refrigerator and easily concluded the sale and arranged the delivery. He obviou... See more

Company replied

Rated 5 out of 5 stars

Excellent experience! WAY ABOVE PC Richard's!! From start to finish and delivery!! Sales addressed us immediately and were helpful.. We were happy with our purchase. Used the store financing , delive... See more

Company replied

Rated 5 out of 5 stars
Verified

We loved our experience at Plesser's. Jenny is extremely knowledgable and helped us make a decision on 3 kitchen appliances in less than 10 minues. The checkout process was easy and quick. Jenny ev... See more

Company replied

Rated 5 out of 5 stars
Verified

This is our first time using Plessers and we were very pleased. Our salesperson, Michael Erhart, was very nice and knowledgeable. We were also happy with the drivers, only know one of them as Doug. W... See more

Company replied

Rated 5 out of 5 stars

From purchase to delivery, it was absolutely the best experience I've ever had purchasing an appliance. Mike, the salesman at the Bay Shore location, was knowledgeable and informative. He made our cho... See more

Company replied

Rated 5 out of 5 stars
Verified

Eric Cullen was wonderfully helpful with our purchases. He was very knowledgeable and made it a painless experience! Will always make my purchases at Plesser Your delivery men were here right o... See more

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Rated 5 out of 5 stars
Verified

Kept us informed. Delivery was on time. Driver Jose and helper were neat efficient and careful with both taking out the old and bringing in the new appliance and set up was clean fast and efficient.

Company replied

Rated 5 out of 5 stars
Verified

I was unhappy with the operation of a washing machine I purchased previously. I took my concerns to customer support and the person I dealt with went out of her way to be sure that Plessers did not l... See more

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Rated 5 out of 5 stars
Verified

Pete Romano, the salesman, was excellent. Helped ne select right appliance fir ny beeds and the prices were good. Kyle, the delivery and setup guy,was nice, professional and careful with not damaging... See more

Company replied

Rated 5 out of 5 stars
Verified

From the moment Eugene answered the phone our stove-buying experience was a pleasure. Not only did the ordering process get done quickly and accurately, but Plesser's also followed up with a call fro... See more

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Rated 4 out of 5 stars

Overall, I am happy with my experience with Plessers, Eric, my sales man was very helpful. I did alot of research, other appliance stores, and Consumer Reports. Eric matched a lower price and I fin... See more

Company replied

Rated 5 out of 5 stars
Verified

Already rated Plesser's, but will do it again. Have been shopping at Plesser's countless years for ALL our appliances. The salespeople have always been very knowledgeable about the products (and co... See more

Company replied

Rated 5 out of 5 stars

Our salesman , Gerard was knowledgeable and friendly and just amazing! All the communication from start to finish, at the store and after was so precise! The delivery guys were amazing and careful... See more

Company replied

Rated 5 out of 5 stars
Verified

Plesser's is on top of their game. The purchase was easy, and the installation even easier. They fully communicated with me every step of the way, and the entire experience was flawless. I'll never... See more

Company replied

Rated 5 out of 5 stars

We had a great experience shopping for our appliances at Plessers. When we visited the store in September, Emily was so knowledgeable and friendly. She answered all the questions we had and helped us... See more

Company replied

Rated 5 out of 5 stars
Verified

Plessers has always provided us with fabulous service. We have purchased many appliances from them over the years. This time we purchased a refrigerator and I was able to get all the information and m... See more

Company replied

Rated 5 out of 5 stars
Verified

Plessers originally scheduled a delivery date that was 3 weeks out. I called because I do not currently have an oven and asked if an earlier date was possible. Plessers reached out to a new delivery c... See more

Company replied

Rated 5 out of 5 stars
Verified

I had a very good experience with my New Kitchen appliance order. My Sales person Emily DiGiovanna walked me through the process and helped advised me to pick out the best appliances for my design nee... See more

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Rated 5 out of 5 stars
Verified

Plesser’s is a fantastic company to do business with. From the initial sales call to delivery of the product, they keep you informed and up to date at every step of the process. Asked for a special re... See more

Company replied

Rated 5 out of 5 stars
Verified

Your pricing is outstanding. My salesman, Steve, was very helpful. Shipping ETA emails and calls were frequent and helpful. Actual delivery through 3rd party was not the best. Delivery men dropped my... See more

Rated 5 out of 5 stars
Verified

I was amazed that I could purchase a refrigerator from Plesser (including shipping and delivery) for less than I could at the local San Diego, CA) big box store. John answered all of questions during... See more

Rated 5 out of 5 stars
Verified

Great salesman Barry. Had problems in that the delivery was too soon, but Barry made sure that we got the appliances at the right time since our builder was running late. Best price that we could find... See more

Rated 5 out of 5 stars
Verified

This was my first purchase through Plesser's Appliance. I was able to save 10% in sales tax and have free delivery which was not going to happen locally either. I used some of the savings to extend t... See more

Rated 5 out of 5 stars

I was reluctant to buy a major appliance (LG refrigerator) online. But the price was hundreds below anything local. Jen put my mind at ease and made the process easy. Explained everything, gave me tim... See more

Rated 5 out of 5 stars

I did a lot of research on the type of range, model and brand I wanted to buy. I then explored the numerous sellers who offered the range I wanted to buy and afterwards began the process of identifyin... See more

Company replied

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Company details

  1. #7 of 20 best companies in Appliance Store
  2. #1 of 3 best companies in Washer and Dryer Store

Written by the company

In an age when appliance/electronic stores and on-line buying websites seem to sprout up overnight and then just as quickly disappear, Plesser’s has been in business since 1919. Founded in 1919 by Sam Plesser, one of America’s oldest appliance stores is still going strong, while scores of competitors have gone out of business. Current owners, Marc Howard & Al Howard, third generation appliance men, follow the credo Sam Plesser established back in the beginning of the century, "Treat the customer with respect and offer them the best prices, products and support available.”


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 3% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars
Verified

False advertising

Advertised a range and then when I paid for it, they tell me it is not in stock. Talk to another person and it turns out they lied about being out of stock said they mis-priced it and would not sell it to me for what I paid, made me pay an additional $500 to get the stove. Very deceptive selling practices at this place.

April 14, 2025
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Rated 5 out of 5 stars

Adam was very helpful

Adam was very helpful. Price was better than local big box stores.

August 25, 2025
Unprompted review
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Reply from Plesser's Appliance

Thank you for your review! We’re glad Adam was able to assist you and that you found our pricing better than the big box stores. We appreciate your business and look forward to helping you again!

Rated 5 out of 5 stars
Verified

Overall great experience

Appliance selection is great. Customer service was excellent.

August 29, 2024
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Reply from Plesser's Appliance

Thank you for the kind review! We're so glad to hear you had a great experience and that both our appliance selection and customer service met your expectations. We appreciate your support and look forward to helping you again in the future!

Rated 5 out of 5 stars
Verified

Fast and easy

Fast and easy! Salesperson Adam was friendly, responsive, and proactive, making the process of purchasing appliances from across the country a breeze. The website was straightforward to use and delivery encountered no issues.

March 27, 2025
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Reply from Plesser's Appliance

Thank you for the great review! We’re so glad to hear that Adam made your appliance purchase smooth and stress-free—even from across the country! It’s great to know the website was easy to navigate and that delivery went off without a hitch. We truly appreciate your business and hope to work with you again in the future!

Rated 1 out of 5 stars

Paid for pro installation and delivery

Awful! Purchased a 6K range with PRO install. Range was delivered and delivery personnel had no idea about the install. After trying to call customer support (no answer in business hours) and the delivery people calling the manger ... they changed their position and offered install. However ... they were not "Licensed" to install gas appliances. What a risk??!? I finally contacted customer services who was RUDE and hateful and offered to remove $400 install fee for me to keep the range. WHAT? NO way. Finally customer service HUNG up after yelling "I am coordinating with the delivery company and I Will call you back" CLICK (Hung up). A bit later they packed up the range on the truck and drove off. NO communication since. Nothing ... crickets. I have no idea what the state of the order is currently. I have disputed the charge with the bank.

July 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Great customer service

Great customer service! Very reasonable! Brought all my kitchen appliances- great price. Megan was a pleasure to work with

July 11, 2025
Unprompted review
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Reply from Plesser's Appliance

Thank you for the great review! We're so glad to hear you had a positive experience and found everything you needed for your kitchen at a great price. Megan will be thrilled to know she made the process a pleasure for you. We truly appreciate your business and look forward to serving you again!

Rated 3 out of 5 stars
Verified

Great Sales Experience, Horrible Home Delivery

Thermador Range – ★★★★★
Sales Associate – ★★★★★
Overall Value – ★★★★★
Delivery Experience – ★☆☆☆☆ (Zero stars if I could)

If I had known what kind of nightmare the delivery would be, I would never have purchased from Plessers.

My sales associate, Adam Bayram, was fantastic—knowledgeable, helpful, and a big reason why I committed to the purchase. I’m very happy with my Thermador range and drawer microwave.

Throughout the process, I received updates, and the day before delivery, I was told to expect the delivery sometime in the morning. Then, around 6 p.m. that same day, I got a call saying they now wanted to deliver that night. I agreed, as long as they could be quick and quiet since I have a newborn.

Around 9 p.m., a truck shows up. The delivery team clearly lacked experience—especially for handling a $10,000 appliance. I asked if they could bring the range around back since that would be easier for in-home delivery. They responded, “Give us a few minutes while we set up.”

At 9:30 p.m., I get a knock on the door. They tell me they’re going to leave the range at my front door or inside the garage. I told them I paid extra for Gold Insured & Inspected Delivery. They immediately got defensive, started arguing with me, and accused me of trying to get free white glove service.

I showed them my receipt—$332.98 for the Gold Insured Delivery—and read directly from the Plessers website:

“Most customers choose our Gold Insured Inside Uncrated & Inspected delivery because it includes a 2-man team unpacking your products, bringing them into your home, and placing them in the room of your choice.”

When I told them I wanted the range placed in the kitchen, they sighed and got on the phone with their supervisor. After a 20-minute hold, the supervisor confirmed what I had already paid for: full in-home delivery with uncrating and placement. As you’d expect for a range, that means the kitchen.

The delivery crew then spent the next 30 minutes uncrating the unit with a visible attitude, grumbling the entire time. I watched them closely to ensure no damage. They finally placed the range in the kitchen—but left a trail of packing debris from the kitchen to the driveway.

As I escorted them out, one of the guys turned and asked if I was going to tip them. Despite their behavior, I handed each of them $20—only because my wife whispered that we don’t want these guys coming back angry or causing problems.

That was the delivery experience for my $10,000 Thermador range and microwave. Never again

December 4, 2024
Rated 5 out of 5 stars

Problem corrected.

There was a problem with the dryer I ordered at a Plessers's salesperson's suggestion-- it turned out to need a 220 v. Plesser's agreed to take it back and credit my payment toward the dryer I could use.

The deliveries and the pickup was prompt within the time slot I was given.

July 15, 2025
Unprompted review
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Reply from Plesser's Appliance

Thank you for your review! We're glad we could quickly resolve the issue and get you the right dryer for your needs. We appreciate your patience and are happy to hear the deliveries and pickup were prompt. Your satisfaction means a lot to us!

Rated 5 out of 5 stars

Great service from Purchase to Install

We were fortunate and worked with Plessers for all appliances for a new home. They were excellent in guiding us on what would be best for our preferences, price range, etc. Rob was great to work with. Appliances were delivered with care. Great team, efficient. All around have been quite pleased with the selection and service from buying to install.

July 9, 2025
Unprompted review
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Reply from Plesser's Appliance

Thank you for the fantastic review! We’re so glad you chose Plesser’s for your new home and that Rob was able to guide you through the process with care and expertise. It’s wonderful to hear that everything—from selection to delivery—went smoothly. We truly appreciate your kind words and look forward to helping you again in the future!

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Rated 5 out of 5 stars

Prompt and effective refrigerator installation

The two installers arrive on time. Harold and Chris were both pleasant and professional. Removing the prior fridge was not trivial due to surrounding cabinetry, but they dealt with that methodically and carefully and solved the problem. Because of the cabinet the installation of the SubZero also had issues, belt again they were solved beautifully.

July 9, 2025
Unprompted review
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Reply from Plesser's Appliance

Thank you for the wonderful review! We're so glad to hear that Harold and Chris provided prompt, professional service and handled the tricky installation with care and expertise. It’s great to know everything was resolved smoothly — we appreciate your trust and hope you enjoy your new Sub-Zero refrigerator!

Rated 5 out of 5 stars

The Best

Always makes life easier great communication and delivery on point

July 8, 2025
Unprompted review
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Reply from Plesser's Appliance

Thank you for the kind words! We’re so glad to hear that our team made the process easy and seamless for you. Great communication and on-time delivery are always our goals — we appreciate your support!

Rated 5 out of 5 stars

AI is the future

AI is the future. Plesser’s has effectively used it to take the guesswork out of delivery windows! The drivers (humans!) were super prompt, clean and professional. In and out! Job done! Good work! Highly recommend Plessers!

July 8, 2025
Unprompted review
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Reply from Plesser's Appliance

Thank you for the fantastic review! We're so glad you appreciated our use of technology to streamline the delivery experience — and we're especially happy to hear our team delivered (literally!) with professionalism and efficiency. Your recommendation means a lot to us, and we look forward to helping you again in the future!

Rated 5 out of 5 stars
Verified

Great service

Plesser's sales team takes the time to listen, answer questions, and provide quality customer service.

May 23, 2025
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Reply from Plesser's Appliance

Thank you for the kind words! We're so glad to hear that our sales team provided the attentive and high-quality service you deserve. Taking the time to listen and support our customers is what we’re all about. We truly appreciate your feedback and look forward to helping you again in the future!

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Rated 5 out of 5 stars

Pleaser Review

Punctual, courteous, professional. Directional advice on initial use of the appliances

July 1, 2025
Unprompted review
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Reply from Plesser's Appliance

Thank you for your review! We're happy to hear that your experience was punctual, courteous, and professional. It's great to know our team was also able to provide helpful guidance on using your new appliances. We appreciate your feedback and hope you enjoy them for years to come!

Rated 1 out of 5 stars
Verified

Unhelpful Customer Service

They couldn’t deliver the dishwasher on time, so I had to cancel the order. Now, they’re trying to charge me $1000 in fees, even though the product cost $1500. Daniel from customer service was especially unhelpful and impatient.

June 5, 2025
Rated 4 out of 5 stars

Delivery person very helpful

Delivery person very helpful. Microwave installed without issue. Maytag microwave came with sticker on door which is requiring a lot of goo gone to get off. Didn’t think real stickers were used anymore. Still working on removing sticker & hope it doesn’t leave mark on door.

June 28, 2025
Unprompted review
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Reply from Plesser's Appliance

Thank you for your feedback! We're so glad to hear the delivery and installation went smoothly and that our team was helpful. We’re sorry to hear about the trouble with the sticker on your Maytag microwave—how frustrating!

For safe removal, in addition to Goo Gone, we recommend trying the following: Warm the area with a hair dryer for about 30 seconds to loosen the adhesive. Use a soft cloth or plastic scraper to gently lift the edges—avoid anything sharp to prevent scratching. Apply a bit of dish soap mixed with warm water to help remove any remaining residue after the bulk is gone.

Thanks again for choosing Plesser’s and enjoy your new microwave.

Rated 5 out of 5 stars

Our new LG Refrigerator

We recently purchased an LG Refrigerator from Plesser's Appliance in Babylon. We had an extremely positive experience with our long-time salesman Pete Romano. We have been satisfied customers of Pete's for the past 10 years. He continues to be an honest, reliable and knowledgeable individual.
His integrity and hands on approach to sales are the underlying reasons why we are loyal Plesser's customers.

April 23, 2025
Unprompted review
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Reply from Plesser's Appliance

Thank you so much for your kind and thoughtful review! We’re incredibly grateful for your continued loyalty over the past 10 years. It’s wonderful to hear that Pete has consistently provided you with honest, reliable, and knowledgeable service. His dedication and integrity truly reflect what we strive for at Plesser’s. We appreciate your trust and look forward to serving you for many more years to come!

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Rated 5 out of 5 stars

From sales to delivery

From sales to delivery, Plesser’s was a pleasure to work with. The salesman was professional and pleasant and the delivery people were very efficient in getting the oven inside, they even covered the edges of the porch steps to avoid damage to the oven. Very satisfied overall!

June 21, 2025
Unprompted review
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Reply from Plesser's Appliance

Thank you so much for your thoughtful review! We're thrilled to hear that your experience—from sales to delivery—was a positive one. It's great to know our team took extra care during the delivery process and that you felt well taken care of throughout. We truly appreciate your support and hope you enjoy your new oven!

Rated 5 out of 5 stars
Verified

Plessers has a good selection

Plessers has a good selection, good prices, and shipping was hassle free and fairly quick for a large item.

June 4, 2025
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Reply from Plesser's Appliance

Thank you for the great feedback! We're happy to hear you were pleased with our selection, pricing, and hassle-free shipping experience. We appreciate your business and hope to work with you again in the future!

Rated 5 out of 5 stars

From sale to delivery

From sale to delivery everything was smooth and easy.

June 19, 2025
Unprompted review
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Reply from Plesser's Appliance

Thank you for your kind review! We're so glad to hear that everything went smoothly from start to finish. We truly appreciate your business and hope you enjoy your new purchase. Please don’t hesitate to reach out if there’s anything else we can help with!

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