Pixartprinting UK Reviews 591

TrustScore 4 out of 5

3.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the high quality of the products, prints, and the wide range available. Consumers find the website easy to navigate for ordering, and they value the excellent record-keeping of past orders. The customer service team is considered very helpful, and any issues are typically resolved quickly, sometimes with reprints provided free of charge, even when the error was on the customer's end. People highlight the fast delivery service, often faster than UK-based companies, despite the company being located in Italy. The communication throughout the order process is good, with updates provided at every stage. Customers also appreciate the reasonable prices and the ability to create custom designs using the online tools, which offer a great choice of backgrounds and fonts.

Based on these reviews

Rated 4 out of 5 stars
Verified

The online ordering system was easy and straightforward. The product itself came in good time and excellent quality. The totem display was also quite simple to assemble. I was really pleased overall... See more

Company replied

Rated 4 out of 5 stars

Very good service. Ordered a piece of printed Foamex board and found the process easy enough considering I could already use an image manipulation program. You will need some sort of experience us... See more

Rated 4 out of 5 stars

The method of uploading the design was a little clunky, but their customer service was quite helpful when I rang. When they arrived, the stickers seemed well printed and the material seemed of a high... See more

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Rated 4 out of 5 stars
Verified

So simple and efficient to set up and use. Only downside (for which I removed a star) was slow response when there was an issue. When all goes according to plan it's a sure 5 stars.

Company replied

Rated 2 out of 5 stars

I called to ask about a delivery time when using the graphic service too. I was told a specific date which sounded perfect. Later in the day I double checked as I haven’t received anything from the... See more

Company replied

Rated 5 out of 5 stars

Good communication throughout the order. I ordered just before a bank holiday and it didn't look as if the order could be fulfilled in time. The company kept me informed throughout - and the order arr... See more

Company replied

Rated 2 out of 5 stars

Good quality product, paid additional money to get it here sooner and ended up being here 2 days late and no refund for the additional money paid. We had to cancel the event due to Pixarts inability... See more

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Rated 5 out of 5 stars

As a first time business starter, I have never been creative or been confident to use printing facilities for big jobs/ for my own self. With so many printing companies on market (little overwhelming... See more

Company replied

Rated 3 out of 5 stars

Disappointed with how the display was packaged. The corners were damaged and the print had rubbed off where it had moved around. I had assumed the display would be shipped within the UK but it arrived... See more

Rated 2 out of 5 stars

The print and paper quality is absolutely below par, half of the received business cards are not usable due to dirt (ink) leftovers on them, however since the overall quality is so poor none of them... See more

Rated 5 out of 5 stars

This company is always on hand to help with any questions or suggestions to make your order the best finishing product. Lots of choices to play around with if you want to do your own designs too, whic... See more

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Rated 5 out of 5 stars
Verified

Bought two 4-sided Totem signs for our latest installation. They have been well received by staff, see what our visitors think. Delivery was quicker than expected and arrived in perfect time for our e... See more

Company replied

Rated 5 out of 5 stars

5 stars everything went well, the first order had a small problem, I contacted them and they resolved it immediately, I fully recommend it, in the meantime I have already bought more things and I will... See more

Company replied

Rated 5 out of 5 stars
Verified

Decided to try printing some mats for tabletop gaming as others were very expensive - thought I'd try out printing on PVC banners as the cost was very low and they can do large sizes. I'm blown away b... See more

Company replied

Rated 2 out of 5 stars
Verified

Poor quality control. Premium product feels cheap, has poor finish quality and even damaged corners. 'Regular' feels very flimsy indeed, and again, poor quality control. Won't be using these business... See more

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Rated 5 out of 5 stars
Verified

I have used pixart for many years. They are without doubt the best online printers in Europe that I have ever used. Fantastic turnaround (I orders 5 jobs a few days before Xmas and projected delivery... See more

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Rated 5 out of 5 stars
Verified

My order arrived with the inside pages being printed upside down. 4 pages altogether. They were sent as two pdf pages the right way up. Ever if I was at fault in some way the printer should have seen... See more

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Rated 5 out of 5 stars
Verified

I am into Photography & Designing business. I have ordered few prints from this company a couple of times and on both occassions, they surprised me with the amazing print quality they produce. Delive... See more

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Rated 5 out of 5 stars

Pros: We have been using this company for years and the platform is even more use easier to use to send your proof ready PDF for print prices are great deliveries is good. Cons: If they give you... See more

Company replied

Rated 5 out of 5 stars
Verified

I placed an order with another company and printed 1000 business cards i the wrong design! Frustrated! I then found I was able to place an order for 1000 with Pixartprinting and it cost me one quarter... See more

Company replied

Rated 5 out of 5 stars

Very helpful customer service team, easy ordered online, all orders delivered on or before date given, great quality products and prints! Any issues are quickly resolved with their super easy online f... See more

Rated 5 out of 5 stars
Verified

The ordering process was simple and the cards came out better than I could have hoped. They have very clean lines and really give the image I was wanting. They are thinner than previous cards I have o... See more

Company replied

Rated 5 out of 5 stars

Not having ordered anything like online before and there being so many options online out there, I was a little worried, the website was simple and easy to use, uploading our artwork was easy, I was... See more

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Rated 2 out of 5 stars

I wasn't aware until after the order had been placed the the t-shirt would take 4 weeks for delivery. A crazy length of time when you can get them off Amazon for the same amunt and in under 1 week

Company replied

Rated 5 out of 5 stars
Verified

This was the first time that I have designed an art catalogue. I used you because you allow custom formats. The quality of the product was excellent and exceed my expectations. As a novice user I had... See more

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Rated 5 out of 5 stars

I've been using PixartPrinting for almost 12-months now and I can honestly say I've never had even the slightest of problems. The only issue I've ever encountered was due to my own error in supplyi... See more

Rated 2 out of 5 stars
Verified

Service was great, I just wished they’d sent a sample copy of what material would be used, and a more in depth file of an image of my requested order. I’m currently stuck with a bunch of packaging I w... See more

Company replied

Rated 5 out of 5 stars
Verified

We created personal compliment slips for my mother using the online tools. Very easy to do and a great choice of backgrounds, fonts, paper etc. Once the design was done, ordering was straight forward... See more

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Rated 5 out of 5 stars

I have read some of these reviews below and think they are a bit rubbish. I use Pixart several times a week for my work, they are my preferred printer. I would say that 99.9% of the time my... See more

Rated 5 out of 5 stars
Verified

What a great service! I ordered colour A5 flyers on Monday and they arrived on Wednesday. Really good quality too and an amazingly low cost. The online chat was surprisingly helpful, and customer serv... See more

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Rated 5 out of 5 stars

I am honestly shocked by the negative reviews this company are receiving. I have had no issues with them at all. I don’t usually write reviews but I am beyond happy and excited to use my new banner.... See more

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Rated 2 out of 5 stars

I ordered 6 foamex boards for an event we were hosting. Only 5 arrived on time. I know things go wrong but the customer service to find out what happened to the missing one is not good. It took a numb... See more

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Rated 5 out of 5 stars
Verified

Great customer service and printing quality. Had some issues, customer care team literally took care of everything. My case was handled by Ms. Takoua, she was very helpful.

Company replied

Rated 5 out of 5 stars
Verified

Quick service easy to order and print quality very good. It would be good if they accepted more file formats instead of just pdf. It was a bit tricky to get everything converted over from MS Publish... See more

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Rated 2 out of 5 stars
Verified

Received, but water seems to have gotten into 4 of the 11 packages, ruining the rolls and tactfulness of the stickers. Wouldn't recommend and probably won't be using them again. It may have been their... See more

Company replied

Rated 5 out of 5 stars

Very good quality and range of products. Never had any issues. Have used for printing on correx, foamex and dibond as well as banners and leaflets. Web site is great for ordering and keeps excellen... See more

Rated 2 out of 5 stars
Verified

Ordered some business cards and some came discolored. Kept getting emails saying they required payment and were delaying shipping, despite me responding with proof of payment.

Company replied

Rated 5 out of 5 stars
Verified

Ordered a large foamex board, ordering was easy and delivery super fast. I was notified at every stage of the process and it was delivered securely packaged and safe. Best of all, it was sti... See more

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Rated 5 out of 5 stars
Verified

An amazing company that helped me out with my postcards order when I was confused. They handled everything and made sure I knew about the tiniest details. I will for sure be purchasing from them again... See more

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Rated 2 out of 5 stars

Mask took over 3 weeks to be delivered, was told there was a delay but no details regarding where it was or when it would arrive. Called customer service twice and didn't really get much info. When it... See more

Rated 2 out of 5 stars
Verified

I liked the friendly help offered but there was confusion about the redesign service offered and a delay between my email conversation and the art check /design. So when the order arrived there was a... See more

Company replied

Rated 5 out of 5 stars

Great quality for the price, definitely comparable to some of the other brands out there who are more expensive even with discounts. Will definitely use again

Company replied

Rated 5 out of 5 stars
Verified

Having worked in the print industry both as a prepress manager and design consultant you know that quality price and timing are the only things that matter This is the only company I know that have... See more

Company replied

Rated 5 out of 5 stars

Speedy efficient and friendly comms. I hadn't realised that the company was based in Venice when I ordered, but the banners arrived on time and were very competitively priced. Thank you.

Company replied

Rated 5 out of 5 stars

First time using Pixartprinting, I'm impressed. From starts to finished, you can see the update where the work was in the process until when it will be delivered. Excellent. Keeps the good work and... See more

Rated 5 out of 5 stars
Verified

great as always. I have been using them for many years to create virtually anything I have needed. Have always recommended them to anyone who needs printed materials. Great prices also

Company replied

Rated 2 out of 5 stars

I purchased the doypacks with the intention of putting them in retail. The print quality is very poor with faded colours on the corners so they are not of sufficient quality for intended use. I will b... See more

Rated 2 out of 5 stars

Used to be a great service and a great website. Recently files don't upload properly, always fails file check regardless of what you upload. It has to be emailed over manually. Then the artwork... See more

Rated 5 out of 5 stars

Print quality is fantastic! I'm very happy. Thank you! The order was with me in two days. I required a bit of assistance with my order and the customer service was so helpful. The price was great too.... See more

Company replied

Rated 5 out of 5 stars

The website is great, the ordering process is spot on, and they deliver a high quality product when they say they are going to.

Company replied

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Company details

  1. Digital Printing Service
  2. Commercial Printer
  3. e-Commerce Service
  4. Graphic Designer
  5. Prints and Signs Store
  6. Promotional Item Store

About Pixartprinting UK

Written by the company

Pixartprinting is a leading e-commerce company specialising in providing customised online printing services across Europe.

All products Magazines, Books & Catalogues Packaging Labels and Stickers

✔️With over 20 years’ experience in the industry, we are at the forefront of digital printing and continuously invest in cutting-edge technology to ensure that we can offer the highest quality printed products at low prices. As well as focusing on innovation, we are also constantly researching the best materials for our products and add new products to our extensive catalogue to adapt to global changes and the latest trends.

✔️We are committed to customer satisfaction and aim to offer as many customisation options as possible so that businesses and professionals can put their own stamp on our products and achieve a fully personalised final result.

✔️Why choose us for your online printing?

  • Low prices,
  • Customisation,
  • Convenience,
  • Extensive catalogue,
  • Customer support.

Pixartprinting has so much to offer, with a vast range of products to suit all needs: Business cards, Flyers, Posters, Labels and Stickers, Tags, Advertising banners, Packaging, Shopping bags, Rigid media, Magazines and Books, Calendars and Custom promotional items.

Free and Fully Customisable Designs

Need marketing materials? Imagine them. Create them. Print them.

Need marketing materials? Imagine them. Create them.  Print them.
Unleash your imagination with our Designer tool and create your marketing materials in a matter of clicks: we have thousands of free and fully customisable designs for you to use. See how simple it is, and start creating!

Contact info

3.8

Great

TrustScore 4 out of 5

591 reviews

5-star
4-star
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2-star
1-star

Replied to 94% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars

5 stars everything went well

5 stars everything went well, the first order had a small problem, I contacted them and they resolved it immediately, I fully recommend it, in the meantime I have already bought more things and I will definitely buy more

October 1, 2025
Unprompted review
Pixartprinting UK logo

Reply from Pixartprinting UK

Hello David,
Thank you very much for your feedback! We look forward to sharing it with our Customer Service team. We look forward to working with you!

Rated 2 out of 5 stars

They still got my money, and I have nothing

I called to ask about a delivery time when using the graphic service too. I was told a specific date which sounded perfect. Later in the day I double checked as I haven’t received anything from the graphic design service. Then I was informed that the promised delivery date won’t be available. I asked to cancel the order, the customer service lady said she would do that. Well, nothing happened. It’s a week later, and several messages to different people from the customer service and my order is still not cancelled. Also I still don’t have my money back. Apparently there is a technical problem.
I can’t believe it - this is the worst service I ever had. No communication unless I chase them and no order cancellation.

September 28, 2025
Unprompted review
Pixartprinting UK logo

Reply from Pixartprinting UK

Hi Isabell, thank you for leaving a review and bringing this issue to our attention, We have emailed you to dicuss this further. It helps us to improve and ensure it doesn't happen again. We apologise for the inconvenience and hope to see you back on Pixarptinting soon.

Rated 1 out of 5 stars

SUSPICIOUS AND FRAUDULENT

Never in my life have I experienced worse customer service and more questionable company practices. After lying to me about being able to fulfill my order on time, they randomly changed my delivery date to after my event! I obviously had to cancel the order and go with another company who was able to meet my request on time.

After requesting a refund, they had the cheek to ask me for my bank details—even though the original payment was made by credit card. In what world is that appropriate business practice? There is absolutely no reason for them to request this information from me. It’s very suspicious.

After calling to demand an explanation for why they wanted my bank details, they stopped responding altogether. If I don’t receive my refund soon, I will be escalating this matter. Absolutely criminal behavior. I’ll be sure to tell everyone I know never to use this company.

October 3, 2025
Unprompted review
Pixartprinting UK logo

Reply from Pixartprinting UK

Hello NJ,
We’re sorry to hear about your experience and we truly value all feedback from our customers.
As we haven’t received any information related to your order, we would like to invite you to contact us directly at support@pixartprinting.com or reach out through one of our live support channels. This way, we can review your case in detail and help resolve any misunderstandings.
Thank you for taking the time to share your feedback, and we hope to assist you further.

Rated 5 out of 5 stars

First time order - leaflets

As a first time business starter, I have never been creative or been confident to use printing facilities for big jobs/ for my own self. With so many printing companies on market (little overwhelming to decide on quality and value), as a first time order for important flyers PixartPrinting made it really straight forward on their website, selecting delivery dates, order came right on time as expected, and Im super happy with how my leaflets came out. THANK YOU. 

September 12, 2025
Unprompted review
Pixartprinting UK logo

Reply from Pixartprinting UK

Thank you Francesca for letting us know your opinion! It's good to know that the product met your expectations. Thank you very much and see you soon!

Rated 1 out of 5 stars

Continued appalling customer service

In reply to.my complaint re - repeated failure to fulfil my contract agreement- ETS shipping - Pixartprinting were absolutely unhelpful, did not apologise & offered NO RESOLUTION. Poor Poor Poor service- what a waste of £85

September 19, 2025
Unprompted review
Pixartprinting UK logo

Reply from Pixartprinting UK

Hi Katy, thank your for feedback. We apologise if we did not meet your expectations. Your opinion is precious for us to understand what went wrong and help us to improve. We are glad we worked together in finding a solution.
We look forward to seeing you on Pixartprinting to make you change your mind!

Rated 2 out of 5 stars

Too long a delivery time

I wasn't aware until after the order had been placed the the t-shirt would take 4 weeks for delivery. A crazy length of time when you can get them off Amazon for the same amunt and in under 1 week

September 17, 2025
Unprompted review
Pixartprinting UK logo

Reply from Pixartprinting UK

Hello Paul, Thank you for your feedback.
Please be advsied that some products, like custom t-shirts, need more production time depending on the printing method and materials, which is why delivery can take longer. Delivery dates are always shown on our website before checkout, and for future orders our support team will be happy to help you with expected delivery times.

Rated 1 out of 5 stars

Cheap but rubbish

Cheap but rubbish . You end up paying twice because the artwork crashes and then the system times out and they send it to printing prices are constantly changing discounts everywhere so you end up paying more when the system updates looks like the whole thing is just an AI system with no humans and when you trying to phone anyone spent 20 minutes on the phone getting through to someone that says computer says no

September 12, 2025
Unprompted review
Pixartprinting UK logo

Reply from Pixartprinting UK

Hello Pranaya,

Thank you for sharing your feedback with us, and we apologize for any inconvenience you may have experienced. We would very much like to review your case in detail and discuss it.
As your review does not include order details or contact information, we kindly ask you to reach out to us directly at support@pixartprinting.com
, or through one of our live channels via chat or phone. This will allow us to investigate the matter further and assist you promptly.

We appreciate your feedback, as it helps us improve our services, and we look forward to resolving this for you.

Rated 5 out of 5 stars

The website is great

The website is great, the ordering process is spot on, and they deliver a high quality product when they say they are going to.

September 11, 2025
Unprompted review
Pixartprinting UK logo

Reply from Pixartprinting UK

Hi Ian, thanks for your comment! We are very happy that you had a great experience with us. See you soon on Pixartprinting!

Rated 1 out of 5 stars

This has been one of the most…


This has been one of the most frustrating online ordering experiences I’ve had. I’ve tried multiple times to upload my artwork for a sign, and every single upload keeps getting rejected with no clear explanation. The system just blocks the file without telling me what’s wrong or how to fix it. I’ve reformatted the design repeatedly, but the guidelines aren’t clear and customer service hasn’t been helpful—they only refer me back to the same vague upload requirements. After days of back and forth, I’m still waiting for my artwork to be accepted, and the whole process feels like a waste of time. For a professional printing company, I expected better communication and support.

September 9, 2025
Unprompted review
Pixartprinting UK logo

Reply from Pixartprinting UK

Hello cj,

Thank you for sharing your feedback with us, and we apologize for any inconvenience you may have experienced. We would very much like to review your case in detail and discuss it.
As your review does not include order details or contact information, we kindly ask you to reach out to us directly at support@pixartprinting.com
, or through one of our live channels via chat or phone. This will allow us to investigate the matter further and assist you promptly.

We appreciate your feedback, as it helps us improve our services, and we look forward to resolving this for you.

Rated 1 out of 5 stars

I purchase a design service for the cover of a book

I purchase a design service for the cover of a 15 copies of a diary of 60 pages, i have recieved one proposal for an incorrect book, then i ask a second and again wasn't the correct front page, so I cancelled the order and request full refund. they reply that the desing work was carreid out so this part couldn't be reimbourse.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Good communication throughout the order. I ordered just before a bank holiday and it didn't look as if the order could be fulfilled in time. The company kept me informed throughout - and the order arrived early! I ordered business cards but to give out to children in schools for motivation. It was a quality product - nice thick card with clear, bright printing.

September 3, 2025
Unprompted review
Pixartprinting UK logo

Reply from Pixartprinting UK

Thank you for your feedback Mrs H ! It is important for us to know your opinion; we aim to
continue to provide you with a service that lives up to your expectations. See you soon!"

Rated 5 out of 5 stars

Happy customer

Bought some business cards; good quality, happy with the price and speed of delivery.

August 29, 2025
Unprompted review
Pixartprinting UK logo

Reply from Pixartprinting UK

Hi Nicola, knowing that you are very satisfied makes us very happy.

Rated 5 out of 5 stars
Verified

Easy to use website

Easy to use website. Everything we needed on our banner. Quick delivery.

July 18, 2025
Pixartprinting UK logo

Reply from Pixartprinting UK

Thank you for letting us know your opinion! It's good to know that the product met your expectations. Thank you very much and see you soon!

Rated 3 out of 5 stars

Disappointed with how the display was…

Disappointed with how the display was packaged. The corners were damaged and the print had rubbed off where it had moved around. I had assumed the display would be shipped within the UK but it arrived from Italy, this information should be more clearly available.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Very cost effective

Very cost effective, quality for the price was good, delivery was efficient and early.
Process of uploading item to be published was good.

August 12, 2025
Unprompted review
Pixartprinting UK logo

Reply from Pixartprinting UK

Thank you very much, Mr Gerry, for the 5-star review! We are really proud of our work!

Rated 5 out of 5 stars

Pros and Cons

Pros:
We have been using this company for years and the platform is even more use easier to use to send your proof ready PDF for print prices are great deliveries is good.

Cons:
If they give you a date for delivery, expect delivery to be on that day providing they ship with DHL. On the other hand if they ship with UPS, I suggest you add an additional one or two days, even if they did not say this to you - it’s just how the UPS service is.

July 28, 2025
Unprompted review
Pixartprinting UK logo

Reply from Pixartprinting UK

Hello Jeffery, your trust means a lot to us! Thank you!
We also appreciate your honest feedback regarding delivery services. While we always aim for orders to arrive on the promised date, we understand that there can occasionally be differences as the dates are estimated. Your input is valuable, and we’ll make sure to share it with our logistics team as we continuously work to improve the experience for our customers.

Rated 1 out of 5 stars

From great service to never using again

I had great experience in the past, however my last 2 orders have been abismal.

I placed order and upon upload of art realized I purchased wrong product. 3min after I placed order I requested to cancel. Then next morning told that I'm to late and order is in production. I never received a proof to approve this time and now they refuse to refund me. At the same time time they keep rejecting my other order for no reason.

Extreme disapointed in their approach. By the way their cancellation policy on their own website stipulation a 30min cancellation period.

August 7, 2025
Unprompted review
Pixartprinting UK logo

Reply from Pixartprinting UK

Hello Francois,

Thank you for sharing your feedback with us, and we apologize for any inconvenience you may have experienced. We would very much like to review your case in detail and discuss it.
As your review does not include order details or contact information, we kindly ask you to reach out to us directly at support@pixartprinting.com
, or through one of our live channels via chat or phone. This will allow us to investigate the matter further and assist you promptly.

We appreciate your feedback, as it helps us improve our services, and we look forward to resolving this for you.

Rated 5 out of 5 stars

Great quality for the price

Great quality for the price, definitely comparable to some of the other brands out there who are more expensive even with discounts. Will definitely use again

August 5, 2025
Unprompted review
Pixartprinting UK logo

Reply from Pixartprinting UK

Hello, a big thank you for your wonderful feedback!

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