From great service to never using again
I had great experience in the past, however my last 2 orders have been abismal.
I placed order and upon upload of art realized I purchased wrong product. 3min after I placed order I requested to cancel. Then next morning told that I'm to late and order is in production. I never received a proof to approve this time and now they refuse to refund me. At the same time time they keep rejecting my other order for no reason.
Extreme disapointed in their approach. By the way their cancellation policy on their own website stipulation a 30min cancellation period.
Reply from Pixartprinting UK
Hello Francois,
Thank you for sharing your feedback with us, and we apologize for any inconvenience you may have experienced. We would very much like to review your case in detail and discuss it.
As your review does not include order details or contact information, we kindly ask you to reach out to us directly at support@pixartprinting.com
, or through one of our live channels via chat or phone. This will allow us to investigate the matter further and assist you promptly.
We appreciate your feedback, as it helps us improve our services, and we look forward to resolving this for you.