PhotobookShop Reviews 1,787

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly satisfied with the high quality of the products, especially photo books and canvases, often describing them as professionally finished and visually stunning. The user-friendly software and straightforward checkout process also contribute to a positive experience. People appreciate the ability to easily upload photos, design pages, and create personalized keepsakes. Furthermore, consumers highlight the excellent value for money, especially when using vouchers. Consumers also appreciate the fast delivery service and efficient handling of orders. The responsive customer support team is frequently mentioned for their helpfulness in resolving issues. While opinions on order processing are mixed, the overall consensus is that the company provides a great user experience and delivers high-quality products that meet or exceed expectations.

Based on these reviews

Rated 5 out of 5 stars

I've been using this software for many years and recently, I had a problem with the final product. I sought some assistance and received an email with advice on how to get the most out of the softw... See more

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Rated 4 out of 5 stars

The support people were always helpful and gracious. The software while not ideal was easy to navigate. The quality of the book was excellent. I expressed concern upon receiving my book that the pho... See more

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Rated 5 out of 5 stars

PhotobookShop does an amazing job with these photobooks. Very happy with my latest project which was delivered quickly and finished extremely well.

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Rated 5 out of 5 stars

Very easy to use - once in the 'swing' of using the app it became a lot of fun. Could do with more 'background' colours/options though. Being able to purchase vouchers when on great specials & having... See more

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Rated 5 out of 5 stars

Easy to use software, great quality photobook and quick delivery. Only issue we had was that paying with visa debit card wasn't working.

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Rated 4 out of 5 stars

Decided to take advantage of Photobook Shops August sale and order some jigsaw puzzles as Christmas gifts for the family. I'm pretty certain the Aunties will be very pleased! Found the photo selection... See more

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Rated 4 out of 5 stars

The good: Quick response on your query. I like the materials. Print is good. Workmanship is very good. Considering it is Australia to Canada, shipping is fast. Things to improve: Opposite th... See more

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Rated 5 out of 5 stars

After every big holiday I create a 120 page 30x30 Photo Book, and for the last 10 years The Photobook Club has been my go-to. Their quality is simply exceptional, vibrant and professionally finished.... See more

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Rated 5 out of 5 stars

So happy with the quality of the 4 wedding album copies I received today. I stayed with the thicker paper weight that runs automatically through checkout and I'm glad I did. Spine is about 3cm, much w... See more

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Rated 5 out of 5 stars

Photobookshop never disappoints - I have used their services for many years it is fast, affordable and they are easy to contact if needed. Bulk orders are very efficiently handled at a good price.

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Rated 5 out of 5 stars

The books come up really well, and if you use discount coupons (eg from Groupon) they are fantastic value for money. I have created about 20 of them, mainly 100 page ones. Mastering their website an... See more

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Rated 4 out of 5 stars

The end product is a professional Travel Book with good photo reproductions. The application is easy to use. I would like to see more simple colour backgrounds to insert behind photos rather than some... See more

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Rated 5 out of 5 stars

Only slight confusion using the vouchers as I had purchased three and it was a little tricky using them together. Got it sorted though and a) with their special deals/vouchers these were an excellent... See more

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Rated 5 out of 5 stars

Was a lot easier to use the website than a few years ago. Was nice to be able to make the pictures lighter if need be. When paying, I used a voucher which I had purchased previously. I could not... See more

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Rated 5 out of 5 stars

I have been using Photobook Shop for many years, completed books for my children from baby years to having their own family, one book each for my siblings and Memories of travels with my mother. My mo... See more

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Rated 4 out of 5 stars

My order was dealt with professionally and the product was great. However the packing or lack of care by Aramax left a little to be desired. The corner of my hardback book was damaged at the corner. T... See more

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Rated 3 out of 5 stars

The Photobook produces a high quality product but the process of constructing the book is too limited by the software. I wanted to manually include text but could not due to the template restrictions.... See more

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Rated 5 out of 5 stars

Been using PhotobookShop for years & love the software - even though it could use a few more generic clipart to make it universal. Very easy to use and edit - and can handle hundreds of photos which I... See more

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Rated 5 out of 5 stars

Just received my Photobook from PhotobookShop. I continue to be amazed at the professional manner that PhotobookShop provides, displays, and maintains. From creating photo albums, uploading, producing... See more

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Rated 5 out of 5 stars

Recently went on holidays for our first family overseas vacation and we wanted to capture all the fantastic memories we created while away. We ordered a hard cover photo book and some fridge magnets.... See more

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Rated 4 out of 5 stars

The best way to use this for Photobooks is to download the editor to your PC, but the application has some stability issues especially when dragging photos to place them in a page. The application ha... See more

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Rated 5 out of 5 stars

I created a 100x50cm photo for an acrylic print (actually my third). It turned out just as hoped - beautiful. Also, the processing happened very fast and the delivery was quick too. These three acryli... See more

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Rated 5 out of 5 stars

My recent holiday photobook arrived securely wrapped, just 2 days later than the time expected. I am more than happy with the quality. My choice of design is exactly what i expected. The hard cover a... See more

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Rated 5 out of 5 stars

Just received our wedding photo canvas. We love it! Awesome quality. Arrived even better than we hoped. In the past I have used a well known national retailer. Now all our photo print requir... See more

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Rated 5 out of 5 stars

I just did my latest "family gift" 120 page photobooks of their big trip, & had them sent directly to their home address interstate. The comments I got from the family were unanimously "fantastic bo... See more

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Rated 5 out of 5 stars

I’ve made about 25 books with Photobook Shop. The process is simply and easy. I get more adventurous each time with layout and style. You can use one of there many templates. The helpline feature i... See more

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Rated 5 out of 5 stars

The App was so easy to use, you could see your project all the way through, go back and edit, add extra pages if needed, the choices were excellent. Uploading and ordering was a breeze, and if you ha... See more

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Rated 5 out of 5 stars

I have been a longtime user of PhotobookShop and usually get photobooks but this time it was a canvas I needed and it turned out perfectly - just as I had imagined it would. The vouchers are the way t... See more

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Rated 5 out of 5 stars

Finished book looks great, a professional collection of photos from our recent trip to Egypt. A great way to share and reminisce our experiences. Great price with voucher. Easy to upload photos to sit... See more

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Rated 5 out of 5 stars

Easy software to use, simple process for adding photographs. High quality products that were produced and despatched within a week. You are able to extend your vouchers online and help is available if... See more

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Rated 5 out of 5 stars

Just received my Lay flat photo books I have created featuring my grandchildren. Yet again I am delighted with the quality of the finished product. Easy to use online software and very affordable wa... See more

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Rated 5 out of 5 stars

I’m at my 10th book, quality is ok (all HD lay flat) not photographic level but excellent value for money. A wait of 8 to 10 weeks need to be taken in account. The software if excellent and e... See more

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Rated 4 out of 5 stars

Big selection of book types and sizes. Easy to order a voucher. Software offers great flexibility to explore your creativity to create a unique book. The quality of their books is very good. One cauti... See more

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Rated 4 out of 5 stars

End result is a great book with high quality Photos. Everyone we show asks who we got it from, My experience, being the one putting it together was very different. Not being the most tech sav... See more

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Rated 4 out of 5 stars

I have been now for many years with Photobookshop and have to say that the quality of their photobooks is excellent. I am generally going with a 26x33 cm, 120 pages and it is always easy to maneuver t... See more

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Rated 5 out of 5 stars

I ordered a 20 photo-magnet pack, using my two children's school photos over the years. I love seeing the changes in their faces (and hair styles!) over time - and they make the fridge door more inter... See more

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Rated 5 out of 5 stars

I have used photoshop book several times over the years and have never been disappointed, including creating year books for Year 6. The quality of the books produced are great. The program is ea... See more

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Rated 5 out of 5 stars

Once again very happy customer. I have now done over 20+ books and always a great experience - good quality, cost effective with the voucher system and good turnaround time. I use the desktop softwa... See more

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Rated 5 out of 5 stars

Once again very happy customer. I have now done 8 books and always a great experience - good quality, cost effective with the voucher system and good turnaround time. I use the desktop software at my... See more

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Rated 5 out of 5 stars

This is my second photobook with PhotobookShop and once again they didn't disappoint. The quality is great, the website is easy to use and very quick to deliver after submitting.

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Rated 5 out of 5 stars

I have been using PhotobookShop for many years to create photobooks of our trips overseas and around Australia as well as personalised calendars for the past 8 years. Also hhave created many sets of c... See more

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Rated 5 out of 5 stars

A simple and easy to use app, easy to navigate and organise your photo book. A beautiful product really professionally done, results are stunning, thus was repeat business and will be doing more in f... See more

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Rated 5 out of 5 stars

As per usual did a great job of printing. Colours were accurately reproduced. Well packed and delivered quickly. Will use again.

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Rated 4 out of 5 stars

Very pleased with the jigsaw products. There were issues with using my vouchers which was frustrating but I can not fault the responses, quality and promptness, I received when during the issue resol... See more

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Rated 3 out of 5 stars

Pre purchased a flat book with matt paper. After finishing the book was told it had been done in a non layflat with glossy paper. This is not what I wanted. I asked it it could be transferred to what... See more

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Rated 5 out of 5 stars

Awesome service as always for our first run of calendars & magnets for next year. Great quality & quick delivery. Highly recommended

Company replied

Rated 5 out of 5 stars

I have been using Photobookshop for a number of years. They always deliver exceptional products, efficiently,and with speed and courtesy.

Company replied

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Company details

  1. Media & Publishing

Information provided by various external sources

We're more than just amazing custom photo books! We create personal calendars, greeting cards or even a coffee table book! Huge selection of designs and themes available online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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Replied to 94% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Shocking software and communications

Shocking customer service. My project was deleted- even after I followed their email instructions to confirm I was still working on the project. I've had back and forth emails for weeks now to follow up and after no luck was told to email another department- who for 2 weeks have never responded. Super disappointing. From reading other reviews it seems their software is not reliable so I will be taking my business elsewhere and highly recommend this for anyone looking for a reliable service.

November 3, 2025
Unprompted review
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Reply from PhotobookShop

Hi Stacey,
Sorry to hear about the issue with your order. If you require any further assistance please email us at smile@photobookshop.com.au

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Rated 5 out of 5 stars

Good quality photobook and good quality…

Good quality photobook and good quality pinting. Delivery times match the time frame indicated.

October 22, 2025
Unprompted review
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Reply from PhotobookShop

Thank you Aroop for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

This order was a replacement for an…

This order was a replacement for an order damaged by poor handling by the courier. The offer of a replacement in place of the damaged order was above and beyond and greatly appreciated.

October 23, 2025
Unprompted review
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Reply from PhotobookShop

Thank you Robert for your lovely review and support. We really appreicate it!

Rated 5 out of 5 stars

Great way to preserve your memories

We're delighted with every book we have bought from PhotobookShop. The books are easy to complete and if you pre-purchase vouchers from them it's also very affordable. The quality of the many books we have had printed by PhotobookShop remains consistently high. These books are a wonderful way to preserve happy times with friend and family.

October 29, 2025
Unprompted review
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Reply from PhotobookShop

Thank you Sheila for your lovely review and continued support. We really appreciate it!

Rated 5 out of 5 stars

Photobookshop makes photobooks easy

Photobookshop makes photobooks easy, great quality books, I know as I have ordered over 100 books from them. Excellent support and easy to use software. Great Aussies company

October 28, 2025
Unprompted review
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Reply from PhotobookShop

Thank you Martin for your lovely review and continued support. We really appreciate it!

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Rated 5 out of 5 stars

Great service, great book

The book looks great and it was very quick from uploading to receiving the printed book.

October 10, 2025
Unprompted review
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Reply from PhotobookShop

Thank you very much for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

Amazing books

PhotobookShop does an amazing job with these photobooks. Very happy with my latest project which was delivered quickly and finished extremely well.

October 6, 2025
Unprompted review
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Reply from PhotobookShop

Thank you Anne for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

Learn as you go

I've been using this software for many years and recently, I had a problem with the final product. I sought some assistance and received an email with advice on how to get the most out of the software and a voucher for a reprint.

I use the downloaded version rather than the online version and have found it has features that help significantly in a better quality product.

October 1, 2025
Unprompted review
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Reply from PhotobookShop

Thank you Marilyn for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

Easy to use software

Easy to use software, great quality photobook and quick delivery. Only issue we had was that paying with visa debit card wasn't working.

September 29, 2025
Unprompted review
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Reply from PhotobookShop

Hi Nina,
Thank you for your review and feedback. We appreciate your support.

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Rated 4 out of 5 stars

The support people were always helpful…

The support people were always helpful and gracious. The software while not ideal was easy to navigate. The quality of the book was excellent. I expressed concern upon receiving my book that the photos were too dark. As a result I received a credit towards a future project which I will use .

October 1, 2025
Unprompted review
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Reply from PhotobookShop

Thank you Bev for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

Great Quality Photobook

High Quality, good support if required. Project arrived in a timely manner

October 20, 2025
Unprompted review
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Reply from PhotobookShop

Thank you Sue for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

When only the Best will do.

I have been using Photobookshop for a number of years.
They always deliver exceptional products, efficiently,and with speed and courtesy.

October 17, 2025
Unprompted review
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Reply from PhotobookShop

Thank you Kristine for your lovely review and support. We really appreciate it!

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Rated 5 out of 5 stars

Completed Orders from PhotobookShop

Just received my Photobook from PhotobookShop. I continue to be amazed at the professional manner that PhotobookShop provides, displays, and maintains. From creating photo albums, uploading, producing and delivering. Simply Excellent and Professional in all aspects. The quality of the books is second to none. An example of their capability was I placed an order for 3 Albums to be printed and sent from Australia to the Netherlands....they were completed and sent and received in the Netherlands within eight (8) days of me placing the order.... brilliant!!

September 21, 2025
Unprompted review
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Reply from PhotobookShop

Thank you Dennis for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

Photobookshop never disappoints

Photobookshop never disappoints - I have used their services for many years it is fast, affordable and they are easy to contact if needed. Bulk orders are very efficiently handled at a good price.

October 1, 2025
Unprompted review
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Reply from PhotobookShop

Thank you Sue for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

This is my second photobook with…

This is my second photobook with PhotobookShop and once again they didn't disappoint. The quality is great, the website is easy to use and very quick to deliver after submitting.

October 6, 2025
Unprompted review
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Reply from PhotobookShop

Thank you Lara for your lovely review and support. We really appreciate it!

Rated 3 out of 5 stars

Pre purchased a flat book with matt…

Pre purchased a flat book with matt paper. After finishing the book was told it had been done in a non layflat with glossy paper. This is not what I wanted. I asked it it could be transferred to what I had purchased. I was told no, and taht I would have to start it all over again. as time was at a premium, I decided to go with what I had done. Not happy with the result.

September 18, 2025
Unprompted review
PhotobookShop logo

Reply from PhotobookShop

Hi Kerry,
Thank you for your review and feedback. If you require any further assistance please contact us at smile@photobookshop.com.au

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Rated 5 out of 5 stars

Holiday book

Format was easy to follow. Finished product was really great.

September 3, 2025
Unprompted review
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Reply from PhotobookShop

Thank you Sandra for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

Another winner

As ever, prompt service and excellent quality.

September 24, 2025
Unprompted review
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Reply from PhotobookShop

Thank you Lindsay for your lovely review and support. We really appreciate it!

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