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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. People appreciate the user-friendly app, which makes creating beautiful photo books easy and quick. Consumers highlight the numerous options for customization, including page variations and text addition, to create personalized stories. The quality of the books, with good paper and printing, is also a consistent positive point. Moreover, the fast delivery service is appreciated by many. However, opinions on the order process are mixed. While some find it easy to reorder and make changes, others experienced difficulties with photo editing, discounts, and navigation. Despite these issues, the excellent customer service is frequently mentioned, with reviewers praising the responsiveness, detail, and helpfulness of the support team in resolving problems.

Based on these reviews

Rated 4 out of 5 stars
Verified

My first book was a disappointment due to poor quality and blurry pictures. Popsa graciously offered to redo it at no charge allowing me to make changes. The second album was much better. Thank you fo... See more

Company replied

Rated 4 out of 5 stars
Verified

I’m checking a few companies that do photo books and have ordered from a few. Will check delivery, ease of use of website and quality of books received. I will then choose who to order more so please... See more

Company replied

Rated 4 out of 5 stars

Before paying for your Popsa product, please make sure you edit your photos and choose your background colour. I didn’t as to me I wasn’t clear to do so. Excellent customer service from Popsa who h... See more

Company replied

Rated 4 out of 5 stars
Verified

Lovely cover and glossy photo pages. Very quick delivery. Small issue is that some of the photos have printed darker than the actual photo, although still okay. Thanks

Rated 5 out of 5 stars
Verified

This platform was easy to use and offered just the right amount of customisation. The templates and tools made it effortless to curate my photos. In fact, they were so good that I ended up including i... See more

Company replied

Rated 3 out of 5 stars
Verified

Found it quite difficult to navigate eg deleting photos, changing front cover etc. Some photos went into a grid - which I didn't want - and I couldn't easily see how to change that. However I think I'... See more

Company replied

Rated 5 out of 5 stars
Verified

I can’t believe I have these two stunning photo books of my kids and our incredible moments over the years, and it only took me an hour on my phone while I was sick in bed. With other services,... See more

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Rated 3 out of 5 stars
Verified

I wanted to move to another computer after I started the books. Apparently that ability is not given. Otherwise I find Popsa a good application. They also regularly give coupons and/or discounts, s... See more

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Rated 5 out of 5 stars

I inadvertently submitted a marked up photo for my photo book and was concerned about it because it was a gift. Popsa fixed the issue and my book arrived in pristine condition. It exceeds my expectati... See more

Company replied

Rated 3 out of 5 stars
Verified

Having used other sites to create photo books, Popsa was easy to navigate and get started with. The quality of the book and pages is excellent, pages are much thicker than others I’ve used. Printing q... See more

Company replied

Rated 5 out of 5 stars
Verified

Using the Popsa app on my Apple iphone was so easy and time saving. In just over one hour I went through 15 years of photos (some 10K), selected and downloaded directly to Popsa, formatted each select... See more

Company replied

Rated 3 out of 5 stars
Verified

I needed to know what size photos I was dropping into the sections and the size of the sections, as I had edited a lot of my photos before using the app. When I did this you could drop the photos in b... See more

Company replied

Rated 3 out of 5 stars
Verified

I would like to be able to insert the pictures into the book myself. Your order for a vacation book does not relate to a timeline. You duplicate pictures as well Is there something I should be do... See more

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Rated 5 out of 5 stars
Verified

I was able to navigate the site easily and in a timely fashion. I wish I could have figured out which photos I had already used… Perhaps a check mark or something to indicate the photo was already us... See more

Company replied

Rated 5 out of 5 stars
Verified

Besides the photo books that are great, look good, good quality paper and printing, their customer service is outstanding. I had some difficulties editing my photos on the app and computer, and they h... See more

Company replied

Rated 5 out of 5 stars
Redirected

It is easy to reorder a book, and it is easy to make a few changes to it also. I like that they offer discounts, which I always take as an opportunity to buy another copy for a family member. I like h... See more

Company replied

Rated 5 out of 5 stars
Verified

This is my second time using Popsa to memorialize our vacation. All to often like always I would just leave photos on my phone. I really like being able to select what I want to print into a nice hard... See more

Company replied

Rated 5 out of 5 stars
Verified

I didn't realize I could add more pages. I think our book is going to be very nice and appreciate all the different layout offered and the ability to write a comment at the bottom of the page. Goo... See more

Company replied

Rated 5 out of 5 stars
Verified

What great quality photo albums. They also had terrific customer service when I ran into an issue. I was a bit leary at first when their contact was only through email but they came through in a bi... See more

Company replied

Rated 5 out of 5 stars
Verified

Absolutely love Popsa! The photo books are beautiful and excellent quality. The app is super easy to use, and my orders always arrive on time. Highly recommend for capturing special memories.

Company replied

Rated 4 out of 5 stars
Verified

Excellent app. Very easy to navigate. Book was super easy to design with many preset options available to select from, including the ability to add text. User friendly even for novice users! A couple... See more

Company replied

Rated 4 out of 5 stars
Verified

It was quite easy to upload photos, although I found it difficult to remove photos from the page layouts. Better luck next time. I like the way that the photo layouts, and the choice of colours and up... See more

Rated 5 out of 5 stars
Verified

Custom service was fantastic. Responded within hours of my numerous questions with answers and links. It was probably the best customer service I’ve ever had as far as responsiveness and detail. Th... See more

Company replied

Rated 4 out of 5 stars
Verified

Doing the transfer of photos was easy, just waiting to see the quality of the book, as it’s very expensive for what it is, especially if the quality is rubbish, but fingers crossed it’s good quality.... See more

Company replied

Rated 5 out of 5 stars
Verified

This is the first time I ordered the large album and I am so impressed with the size and quality of all my photos in the album. It is such a lovely way to preserve the memories of my trip. I have five... See more

Company replied

Rated 3 out of 5 stars
Verified

I didn’t find the explanations sufficient to input photos and ensure their correct presentation. This resulted in most photos being cropped to such an extent that the photo lost the panoramic view tha... See more

Company replied

Rated 5 out of 5 stars

I love this app and have made several beautiful books of my holidays in recent years. There are so many variations for each page and adding text to create an story is wonderful. I tried many compan... See more

Company replied

Rated 4 out of 5 stars
Verified

It took awhile to understand how manipulate making changes on the site while on my phone, but once I got it down it was pretty easy. The adding caption function is a little annoying even after you fi... See more

Rated 5 out of 5 stars
Verified

The process of loading my photos, adding extra pages, changing the look, adding extras was very easy. Instructions made the experience easy and quick. There was an issue with my first time discount... See more

Company replied

Rated 4 out of 5 stars
Redirected

The price for 20 pages photo book even with discount is a little bit too much. Other apps offer the same amount and nice quality for cheaper … Navigation wasn’t to hard, but confused me couple times... See more

Rated 5 out of 5 stars
Verified

Photo book was perfect. Lovely gloss finish pages. Excellent quality. I’ve had a few from this company & never been disappointed.

Company replied

Rated 5 out of 5 stars
Verified

Excellent customer service! Great quality of paper. The app is easy to use. I absolutely love it and have started using it for making all my albums when I travel.

Company replied

Rated 4 out of 5 stars
Verified

Great framing of pics and like the gloss. Some white edging left on paper edges which was not so good and a couple of repeat pics that I hadn’t noticed inordering unfortunately

Company replied

Rated 4 out of 5 stars
Verified

The product was easy to order. When I got to the payment stage it kept putting me on Afterpay but I wanted to pay in full. I could not get to another payment option so I had to go ahead with Afterpay.... See more

Company replied

Rated 4 out of 5 stars
Verified

I had some difficulties getting to your help support. It’s also very frustrating when you are unable to actually to a person. I love the way the books look when completed.

Company replied

Rated 5 out of 5 stars
Verified

I(t was very easy to upload my photos and it was easy to use, especially as I have visual impairment the icons were user friendly. Email sent with clarification immediately which is very helpful.

Company replied

Rated 5 out of 5 stars
Verified

It is very user friendly with clear instructions to make sure you have all your photos in the correct order so that you can easily see what you have been doing on your holiday.

Company replied

Rated 5 out of 5 stars
Verified

I had previously used a different company and found their template hard to navigate. Popsa was so easy to use and make changes.

Company replied

Rated 5 out of 5 stars
Verified

Incredibly easy app to use. Fast postage to Australia. Beautiful quality photobooks and my sons art work printed.

Company replied

Rated 5 out of 5 stars
Verified

I made several photo books over the past few months. The process is super easy, the delivery is timely, and the books are good quality.

Company replied

Rated 5 out of 5 stars
Verified

So easy to use it's the second time I have used this app and the first one was amazing, it's just great to keep your memories and experiences in hardback we all have photos on our phones but a book is... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy application to customize pictures.I haven’t received my order yet but was so happy with working through app

Company replied

Rated 5 out of 5 stars
Verified

The album was very professionally produced and everything I could have wished for. Brilliant and I will be using again.

Company replied

Rated 5 out of 5 stars
Verified

Much easier to create and edit books with popsa versus other companies I have used :-)

Company replied

Rated 5 out of 5 stars
Verified

Such an easy to use app. Love all the options with colours, the freedom to design each page however you like. Love it, keep coming back to Popsa.

Company replied

Rated 5 out of 5 stars
Verified

Fast Delivery. Good Packaging . Album As Describe. Great Quality & Value Thank you

Company replied

Rated 5 out of 5 stars
Verified

Been using Popsa for years, not even tempted to go to a similar supplier. So quick and easy

Company replied

Rated 5 out of 5 stars
Verified

Love receiving my completed books and everyone I have bought them for has been very pleased

Company replied

Rated 5 out of 5 stars
Verified

I'm a first time user. Looking forward in receiving my pictures in a book, and not just left on my phone!

Company replied

Rated 5 out of 5 stars
Verified

Found the system easy to use. No problems making adjustments etc to layout

Company replied

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Company details

  1. Photo Printing Service

Written by the company

Creating a souvenir for yourself or a gift for that special loved one has never been easier. Capture life's little moments in a beautiful photobook with Popsa.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

108K reviews

5-star
4-star
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1-star

Replied to 97% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars
Verified

Very disappointed

Very disappointed. Photos are smaller than the given size (they should be 10x10 cm, but fall short at 10x9.6 cm) and have a squint, uneven border. They look terrible in the frame that I ordered them for, so a complete waste of my time and money.

October 11, 2025
Rated 5 out of 5 stars
Verified

Great Customer Service

First, it is very easy to use and second, their customer service is terrific. I needed to make a last minute correction on an order that I had already submitted and they got back to me immediately and walked me through how to make the change - free of charge!

October 16, 2025
Rated 1 out of 5 stars

I ordered a memory photo book for my…

I ordered a memory photo book for my daughter going to Australia 2 weeks ago . I paid £7.99 for a quick order and tracked delivery . 2 weeks later still no photo book?? Had numerous emails to say it must have been lost in transit or attempted missed delivery or wrong address absolutely none of these . Finally got a £7.99 refund for the delivery charge said they would reprint it but still
Waiting for book absolutely no Contact made to say it’s been despatched. Do not use this website it’s a complete scam .

October 16, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

The best business 👍

Simply the best business I’ve dealt with in a long time. From start to finish the ease of use of the process of creating a book so so easy. The communication of the processing the order was excellent at every stage. The final cost was very competitive. When the book arrived the presentation box and quality of book was way beyond what I was expecting. Will definitely be using this company again. Well done in all areas of you’re business👍👍

October 10, 2025
Rated 5 out of 5 stars
Verified

I'm on my 5th photo album

I'm on my 5th photo album! It's really beautiful and it makes the people I give them to so much happy, for all occasions, parties, birthdays, trips, family vacations. It's really great👍 really easy to use and very well done! Plus the packaging is magnificent 😍

October 16, 2025
Rated 5 out of 5 stars
Verified

I started off with mixbook but got…

I started off with mixbook but got frustrated with its format. A friend suggested Popsa and WOW what a difference!! I breezed thru the format! It was incredibly easy to shift pictures around and add text! Memories of fabulous Portugal captured and a Christmas present done ✅

October 16, 2025
Rated 3 out of 5 stars
Verified

Second times the charm..

Made an order.. it never came. Mayby never even shipped.. don't know. But they made my order again ja this time shipped it and it came without problems.
Pictures are ok, mayby would be better with the glass or whatever the alternative was. But these are still ok. Very lightweight and stay on the wall with the tape if the wall is smooth.

December 6, 2024
Rated 5 out of 5 stars
Verified

Quick

Amazing how quickly I could make this family book! Our grands will love it!

October 16, 2025
Rated 5 out of 5 stars
Verified

Very good product

Very good product. Very happy with the whole experience.Also very simple to use when choosing and organising the photo album. Well priced.
Will defenately be coming back in future. 5☆
I

March 31, 2025
Rated 5 out of 5 stars
Verified

Loved the App

Loved the App, super easy to use and configure layout. Cost was reasonable and finished product was as good as we could have hoped for. Will definitely order again.

September 29, 2025

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