New Zealand
Review of PhotobookShop
Very pleased with the jigsaw products. There were issues with using my vouchers which was frustrating but I can not fault the responses, quality and promptness, I received when during the issue resolution process.
Reply from PhotobookShop
Thank you Noel for your lovely review and support. We really appreciate it!
Review of XE.com
I did not use XE in the end for my latest $1000 transfer from NZ to Australia. From current exhange rate conversion to what would be received was too much. I decided to look at Transferwise which I had not used before.
Improved the recipient amount by $27 - significant.
Cheers Noel
Reply from XE.com
Dear Noel,
Thank you for leaving a review about the rate you received. We’re sorry that it wasn’t what you were expecting.
As a financial service, the way we’re regulated means that we need to use the mid-market rate for our Converter. We recommend that you check the send rate (https://www.xe.com/send-money/) to understand the exchange rate you’ll receive for your transfer.
You might find rate alerts helpful (checkout our article on them: https://help.xe.com/hc/en-gb/articles/360019612078-Xe-Rate-Alerts). When you set-up a rate alert we’ll notify you when the exchange rate reaches a level that you specify, helping you to transfer money at the best time for you.
Our Customer Care Representatives would love to help you transfer money with us again; please do reach out to us for support. You'll find our contact details here: https://help.xe.com/hc/en-gb/articles/360020083697-I-need-to-speak-to-someone-or-message-you-how-do-I-contact-Xe-
Review of XE.com
I was frustrated that after I uploaded my passport and a self photo I received an email in very average English which was not totally clear as to what was now required. There seemed to be words missing which would have given clarity.
I then did do exactly the same thing again using the Onfido link and verification occurred.
Reply from XE.com
Thank you for your feedback. We will be happy to look into this further for you. Please give us a call using the below link so we can look into your issue for you.
Phone: https://www.xe.com/contact/call/
Email: help@support.xe.com
All the Best,
The Xe Team
