Phoenix Gas Services Reviews 160

I smelt gas when I entered my apartment. An engineer was here within the hour.

One of the apartments had a gas leak behind their cooker.

Saul the engineer was absolutely amazing. He got us all out to our cars safely and isolated the gas straight away. He also got an ambulance straight away for the lady whose apartment had the leak to make sure she was ok.

Fire brigade checked everything and when all was safe, let us back inside our apartments.

I can’t thank Saul enough for all his help and for being so efficient. He really looked after us all and he dealt with everything professionally and with great care.

I rang today and asked them if they would do me a quote for a radiator in my conservatory.After being put on hold the young lady said yes they could and that would be £84 to come to the house and do the quote.

Waited over 9 hours for an engineer appointment to show up.
No show. No contact. No apologies.
Disgraceful service.

These need a zero star option. I had Engineer Ansheel out to do my gas service. 1st he wasn't very professional and after 40 minutes he came down sweaty and full of excuses to tell me there's an issue and he's put a danger do not use sticker on it. I said its practically a new boiler, And he said the reset button wasn't working. NOW our boiler is 18 months old and has no issues with any of the buttons. Once he left I went to look myself. And my reset button has been crammed inside the boiler permanently damaging it. I called the company Phoenix who after listening to what I said batted it off as if its nothing new and just said. Well the engineer said it was like that before. I said NO IT WASNT ITS A NEW BOILER and had no issues. And they just said the council will be in touch as its not their issue. So yea they come out Fk your shit up and leave. Avoid these like the plague they are and go else where.

Pheonix gas are contracted by EMH . Today was supposed to be my annual gas service they never turned up. Got txt yesterday reminding me of the service. This ain't the first time that they have not shown up. In past I have book days of work as holidays. Why emh use this company I don't know - they are based in stoke and me northampton

I had an engineer out to do a gas safety check on my EMH property in Hartshorne Swadlincote. The engineer was absolutely amazing. He explained everything he did in great detail and even showed me problems he’d found and explained this would be why I kept losing pressure. He booked my parts in and Phoenix contacted me to offer an appointment tomorrow. I can’t thank Phoenix enough for their very friendly, informative attitude.

Booked a boiler service, no show not even a phone call or text to inform me...BEWARE !

I felt it very imperative that I write in today and let you know the experience that I have with phoenix gas services.

We have been let down in the past numerous times which has affected my sons mental health as he has adhd and Asperger's, being told that you are coming and don't attend does not bode well on those that have to plan for your attendance, especially then to be threatened with an injunction by emh housing.

We had an appointment today for after 10am on Wednesday the 7th of may because we had very little faith that you would attend myself and my mother sat in the car park from 10 o'clock it got to 11:30 and there was no sign of an engineer.

I placed a call into your service department and was lucky enough to be greeted by a very kind and pleasant lady called Gemma, I explained my frustrations I have had previously and could you confirm that an engineer was on their way. Gemma did her diligence and then called me back.

It wasn't good news the engineer that was due to attend had phoned in sick and we had not been told , however Gemma had made contact with a number of other engineers that were local and managed to secure a new appointment for 2:30 that day.

She kept me updated in terms of time and who would be attending which either was then able to relay back to my son to put him at ease. Gemma told me that the attending technician would call half an hour before arriving and would call me when he was at the property.

The attending technician was a chap called jay he was so polite he was so helpful, he was so understanding and he did in fact call me 25 minutes prior to arriving which gave me enough time to warn my son and then he called me when he was out to say that he was here.

I've just called jay as I wanted to make sure that everything was okay and no messages needed to be relayed back to me because my son would surely forget and he again omitted kindness and patience understanding and a huge amount of empathy for my situation and showed nothing but genuine kindness.

Jay and Gemma surely turned this experience around for me and my son, they are both a wonderful credit to your business and I really felt that I needed to take the time out to celebrate them both and I hope that you can pass this on to them and celebrate them as well.

Thank you

Hayley

I had them come out to my father in laws boiler to check a pressure drop on the 5th Dec 24, I payed the invoice on the 11 Dec 24. They contacted me on Friday 25th April 25 asking me for the payment, I sent them a screenshot of the bank transfer as proof of payment, they are saying they will have to check with there bank. Shortly after the job was done my father in law passed away so I don’t need this from them they should keep there payment’s up to date, not my problem.

Service and repair department rife with bullying from management and favouritism

Unprofessional. Don’t turn up as arranged and do all they can to get out of the scheduled work

My boiler broke and was shut off on 12th of Feb, I’ve had the same gentleman named Kevin come out 3 times to try and get it sorted for me. He has been so friendly, it’s really hard being a woman alone and having a male come into my flat to do work, but Kevin made me feel the most comfortable! Explained everything thoroughly, and is very efficient with his work! Despite it being a while without my boiler due to waiting for parts to arrive, I cannot express my gratitude for how understanding, helpful and fantastic they have been for me!

Have been with out heating now for 13 days have been told they were coming several times with no show and no text. We are logged as a vulnerable household but that doesn't seem to matter. Have lost earning as am unable to work in a cold house. Don't respond to messages left.

If I could give this company a minus 100 I would. Awful service, 3 times they didn't turn up and left us in a house with young children with no hot water or heating for 24 hours (which reading some of the other reviews, I realise is nothing in comparison). The first engineer that came out didn't want to listen to what we had to say, was very eager to leave and tried to fob it off as a plumbing issue despite us trying to explain the leaks were only happening when the heating was on or hot tap was running.. he didnt want to wait a couple of mins for the heating to kick in properly to see the leak and just said "call a plumber". Plumber came the next day and confirmed it was the boiler after a quick investigation. Then the 24 hour wait of being told "somebody was on the way". The 2nd guy that came out seemed to want to leave straight away too but did sort the problem after I felt like I had to insist he just waited to see the leak. I wonder if maybe they looked after their staff a bit better they might have more positive reviews because both enginers just seemed really fed up and stressed. Overall Appalling service. So glad they've lost the contract with our HA so I won't have to deal with them again.

Used by Sandwell useless baseless Mr Lack carried out a visit at my property.

His behaviour and attitude was poor and overpowering
Made me feel little, over powered me with his loud voice.
I told him to leave the property.
10 minutes later cadent turned up saying smell of monoxide.
This is what Mr La4k did useless and baseless im looking to put a formal complaint about this useless man.
Mr La4K this was his registration also parked in my drive.
Without asking me.

Angry & abusive failing to order parts threatened with a spanner

As an ex employee of this badly managed company, which has mistreated me to be making troubling decisions. The main breaking point was when i had to put my tools down and leave site. Finding out I haven't been paid my overtime which iv worked overly hard for...just to keep a good name for the company and not let customers down or without a working system. I was distraught when I'm expected to work over after doing it for months and finding out , they work on loopholes by saying they adhere to fair practices even when they are being unfair to their employees, all to deduct money from wages.. an they have done it with out consent..

Please help me with this anyone.

Friendly, faster, reliable excellent customer service.
Definitely give them ⭐️⭐️⭐️⭐️⭐️⭐️

Unreliable, not for the first time they missed an appointment to fix my gas leak after turning it off and leaving me without gas for 6 days. Avoid and get a reliable firm to do the job.

AWFUL service
Been rung for the 4th time
This is just this month...
Booked in 6th... Jan..
Booked in 9th
Booked in again for today 17th
Should of been done before Christmas
Has anyone turned up....?? two leaking radiator s to be changed ASAP was the engineers diagnosis took the measurements... Nov 24
Booked in for Tue 21st Jan 8 -1 what's my chances... !!! ITS A JOKE ...