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Unfortunately, it's rare to find places in Paris that focus on customer service. The staff in Pastel are always prompt, professional, polite & flexible to customers' needs. A special shout ou... See more
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Max and the team are simply fantastic. Everyone is friendly, in a good mood and and extremely knowledagble with all things cycling. There is no reason to buy a bike or cycling equipment from any pl... See more
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The purchase experience is really great! When I went to the shop in Batignolles, I already knew which bike I wanted to see, it was the Infiné - Asphalt model. The shop staff were very friendly w... See more
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Great experience all around. Max is incredible and very patient. He helped me find the right bike for me and was a great communicator all around.
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Company details
- Bicycle Store
- Bicycle Rental Service
- Bicycle Repair Shop
- Bike Accessories Store
- Mobility Equipment Supplier
- Used Bicycle Shop
About PASTEL Cycles
Written by the company
![](https://cdn.trustpilot.net/consumersite-businessunitimages/62d98a38d63742809cd512e2/profile-description/0x0.png?cache-bust=1677596087559"alt="")
PASTEL CYCLES
PASTEL Cycles, c’est le nouveau coéquipier de votre histoire à vélo. Un lieu de rendez-vous pour tous, que vous soyez passionné ou novice 🚲
On s’y trouve d’abord accueilli par des hommes et des femmes souriants et passionnés, à l’écoute de votre besoin et de vos questions pour vous donner les conseils adaptés à votre situation, toujours autour d’un café. ☕️
Ensuite, on peut y tester et acheter un assortiment de vélos et accessoires de marques Européennes triées sur le volets pour correspondre à tous les usages du vélo selon vos envies.
Enfin, PASTEL propose un ensemble de services : réparation , assurance, parking, reprise, forfait entretien et location longue durée pour vous aider à vous mettre en selle avec sérénité !
Prêt à écrire les prochaines lignes de votre histoire à vélo avec nous ?
Contact info
4 rue Richer, 75009, Paris, France
- 0183960650
- contact@pastel-cycles.com
- pastel-cycles.com
4.9
Excellent
1K reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
Verified
Great customer service
Unfortunately, it's rare to find places in Paris that focus on customer service.
The staff in Pastel are always prompt, professional, polite & flexible to customers' needs.
A special shout out to Chloé, Don & Thomas.
May 28, 2025
Reply from PASTEL Cycles
Hello Jim,
Thank you so much for your kind words! We’re thrilled that Chloé, Don, and Thomas could provide professional, attentive, and flexible service. At PASTEL Cycles, we love combining expertise and a friendly atmosphere to make every visit to our Paris bike shop a great experience 🚲.
The PASTEL Cycles Team
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Reply from PASTEL Cycles
Merci Gabriel ! C’est super de savoir que le service vous a satisfait. À bientôt chez PASTEL !
L'Équipe PASTEL Cycles
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Reply from PASTEL Cycles
Bonjour,
Merci beaucoup pour votre retour ! Nous sommes ravis que vous ayez apprécié le service en atelier. À bientôt pour d'autres interventions ou conseils !
L'Équipe PASTEL Cycles
I noticed that once I started taking…
I noticed that once I started taking the Ovira Curb pill, my sugar cravings reduced. Not immediately, but gradually over the course of about a week. I've been using it for just a month now, but I can say that for the first time, I walked past an entire week's worth of sugary treats and not only resisted, but didn't even feel tempted. Let's see where this goes.
July 14, 2024
Unprompted review
Verified
Excellent service !
June 29, 2024
Reply from PASTEL Cycles
Bonjour Monsieur,
Merci beaucoup pour votre avis positif ! Nous sommes ravis que notre service ait été à la hauteur de vos attentes.
À bientôt chez PASTEL Cycles,
L'Équipe PASTEL Cycles
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Reply from PASTEL Cycles
Bonjour,
Merci pour votre retour et vos 4 étoiles ! Nous sommes heureux que vous ayez apprécié la proactivité de Sandrine et notre bon contact. Pourriez-vous nous indiquer par mail comment nous pourrions nous améliorer pour mieux répondre à vos attentes à l'avenir et décrocher les 5 étoiles ?
À bientôt,
L'Équipe PASTEL Cycles
Verified
Reply from PASTEL Cycles
Madame,
Nous vous remercions sincèrement pour votre retour positif sur notre service. Chez PASTEL Cycles, nous nous efforçons constamment d'offrir une expérience exceptionnelle à nos clients, et il est très gratifiant de voir que notre travail a été apprécié.
Si vous avez d'autres besoins en matière de vélo ou si vous souhaitez découvrir nos autres services, n'hésitez pas à nous contacter. Nous serons ravis de vous aider.
À bientôt chez PASTEL Cycles !
Cordialement,
L'équipe de PASTEL Cycles
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Reply from PASTEL Cycles
Bonjour Madame,
Nous sommes vraiment heureux que vous ayez trouvé notre boutique super ! Nous travaillons dur pour offrir une expérience exceptionnelle à nos clients.
A bientôt,
L'équipe PASTEL
Verified
Reply from PASTEL Cycles
Thank you for your kind words, Matilde! We're thrilled you enjoyed your visit. Hope to see you again soon at PASTEL!
L’Équipe PASTEL Cycles
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Reply from PASTEL Cycles
Thanks for your kind words, Jf! We’re glad you had a great experience with us. See you soon on your next ride!
L'Équipe PASTEL
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Reply from PASTEL Cycles
Bonjour Monsieur,
Merci d'avoir pris le temps de nous laisser cet avis 5 étoiles et de souligner l'excellence de nos mécaniciens.
Nous espérons vous revoir prochainement (pas trop vite si c'est pour une réparation).
L'Équipe PASTEL
Verified
Top top top 👍
November 21, 2023
Reply from PASTEL Cycles
Bonjour Remi,
Merci d'avoir pris le temps de nous laisser ce triple "top", grâce à vous nous sommes au "top" de la forme dès notre début de semaine.
A bientôt,
L'Equipe PASTEL
Verified
Parfait!!!
October 25, 2023
Reply from PASTEL Cycles
Bonjour Julien,
Merci pour ces 5 étoiles !
On espère vous revoir bientôt dans notre boutique de vélos 😊
Bonne journée,
L'Equipe PASTEL
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Great experience all around
Great experience all around. Max is incredible and very patient. He helped me find the right bike for me and was a great communicator all around.
October 14, 2023
Reply from PASTEL Cycles
Hello Jeremy,
Thank you for your lovely review, which we'll be sharing with Max!
Our raison d'être is customer support: we train our teams to help cyclists with pedagogy, kindness and a smile. Our duty is to make sure that the bikes we sell perfectly match our customers' needs.
Have a nice day and see you soon,
The PASTEL Team
Verified
Max and the team are simply fantastic
Max and the team are simply fantastic. Everyone is friendly, in a good mood and and extremely knowledagble with all things cycling. There is no reason to buy a bike or cycling equipment from any place else.
July 7, 2023
Reply from PASTEL Cycles
Hi,
Your comment means a lot to us, thanks for taking the time to write it.
Have a great journey with your new bike !
PASTEL CYCLES
Verified
Great purchase experience
The purchase experience is really great!
When I went to the shop in Batignolles, I already knew which bike I wanted to see, it was the Infiné - Asphalt model. The shop staff were very friendly with me and since I don't speak French well they talked with me in English. So I asked all my questions, made a quick test drive in the district and decided to buy this bike with a 4 months payment plan by Alma.
Also the great thing was that I was allowed to pick up the bike that same evening, just had to wait a little while it was checked. The other nice thing was that I was given front and back lights and a bell as gifts.
Thank you so much Pastel Batignolles for my new bike!
June 30, 2023
Reply from PASTEL Cycles
Hi,
Thank you for taking the time to write such a nice comment and for the 5 stars !
We will be happy to welcome you again at PASTEL Batignolles
PASTEL CYCLES
Verified
Un super service !
June 29, 2023
Reply from PASTEL Cycles
Bonjour,
Super commentaire ! Merci beaucoup d'avoir pris le temps de nous noter 😊
À bientôt,
PASTEL CYCLES
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Reply from PASTEL Cycles
Bonjour,
Merci d'avoir pris le temps de nous laisser vote avis !
Bonne journée,
PASTEL CYCLES
Verified
On Time and Professional
June 5, 2023
Reply from PASTEL Cycles
Hello,
Merci pour votre commentaire ☺️
PASTEL CYCLES
Verified
Reply from PASTEL Cycles
Bonjour,
Merci beaucoup pour votre retour, cela nous fait plaisir :)
Passez une bonne journée,
L'ÉQUIPE PASTEL CYCLES
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