I still don’t have the table and bowl I bought and paid for in April (it’s now the end of September). The issue is with Rhenus, the delivery service Oka use, but Oka chose them as their delivery... See more
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Zoe was absolutely fantastic!! She delivered an exceptional and very professional service. She understood exactly what I needed and has a GREAT eye for detail. I couldn’t recommend her highly enough!... See more
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I had a really helpful design appointment with Zoe in the Harrogate store and I’m totally delighted with all the ideas that came from that. Received the delivery of furniture/rug/pictures yesterday a... See more
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All the staff were both helpful and knowledgable. Emma in particular was outstanding. She went above and beyond to help me choose a beautiful rug and a rechargeable lamp with a silk shade. In addition... See more
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Company details
Written by the company
In this scenic town in North Yorkshire sits one of our largest countryside stores; OKA Harrogate offers you the chance to view our Garden Range as well as seasonal room sets that display the majority of our interiors collection, styled in inspirational ways by our talented visual team.
Contact info
9 West Park, HG1 1BL, Harrogate, United Kingdom
- +44 1423 701161
4.7
Excellent
165 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Verified
The best home store every thing you…
The best home store every thing you didn’t know you wanted in beautiful surroundings
September 26, 2025
Reply from OKA - Harrogate
Dear Mrs Woollin,
Thank you for your lovely review. We’re delighted to hear you enjoyed your visit to our Harrogate store and that you found so many beautiful pieces to love — sometimes it’s the things we didn’t know we needed that make all the difference!
Kind regards,
OKA
Verified
Reply from OKA - Harrogate
Dear Sally,
Thank you for your lovely review. We’re so pleased to hear that our Harrogate team were so helpful and made your visit such a positive experience. Your kind words will certainly be shared with them.
Kind regards,
OKA
Very, very disappointed with Oka
I still don’t have the table and bowl I bought and paid for in April (it’s now the end of September). The issue is with Rhenus, the delivery service Oka use, but Oka chose them as their delivery company.
The only way to contact Rhenus is via WhatsApp where the response is numbered options and ‘we’ll contact you when your items are available for delivery’. Except they don’t contact me.
They have no functioning telephone numbers. The email addresses I have found online are ‘no response’. I am in a perpetual cycle of hell on WhatsApp which is the only way to contact them.
I have sent complaints to Oka but they don’t bother responding either. I am at the end of my tether and about to contact the ombudsman. I won’t be ordering from Oka again.
September 28, 2025
Unprompted review
Reply from OKA - Harrogate
Dear Andrea,
Thank you for taking the time to share your feedback. We are very sorry to hear about your recent experience and the frustration this has caused.
We can see that our colleague, Nikki, contacted you on 1st October and explained that the dining table was returned to us by our previous delivery partner, Rhenus, and that a full refund for the table was processed on 16th May. She also apologised if the return was not initiated by you.
In regard to the bowl, Nikki advised that it is currently due back in stock in early December and offered to either arrange a replacement or issue a refund. Kindly respond to her email to confirm your preferred option, and she will be happy to action this for you.
We no longer work with Rhenus as our delivery partner, having changed providers earlier this summer, and we remain committed to ensuring a much-improved delivery experience going forward.
Kind regards,
OKA
Verified
Lovely visit to store
Visited the Harrogate store friendly service and helpful staff. Quality of products superb. I don’t live near to a store so rely online so nice to see things all displayed.
September 24, 2025
Reply from OKA - Harrogate
Dear Amanda,
Thank you for your lovely review. We’re delighted to hear you enjoyed your visit to our Harrogate store and received such friendly and helpful service. It’s wonderful that you had the chance to see our products beautifully displayed in person — we’re so pleased you were impressed by the quality.
Kind regards,
OKA
Delivery date cancelled
Delivery date cancelled, could not make alternative arrangements for the rearranged date. Oka did not communicate with the delivery company to arrange a better time or date as requested, instead driver turned up at an inconvenient time.
September 23, 2025
Unprompted review
Reply from OKA - Harrogate
Dear Mr Blackburn,
Thank you for taking the time to share your feedback. We are sorry to hear about the inconvenience caused by the change to your delivery date and the difficulty in arranging an alternative time.
We appreciate how frustrating it must have been when the delivery took place at an unsuitable time despite your request for a different arrangement. This is not the level of service we aim to provide, and we have shared your comments with our delivery partners to help improve coordination and communication going forward.
Thank you again for bringing this to our attention.
Kind regards,
OKA
Verified
Reply from OKA - Harrogate
Dear Mrs Pelling,
Thank you for your lovely review. We’re so pleased to hear that our Harrogate team impressed you with their product knowledge and service. Your kind feedback is greatly appreciated and will be shared with the team.
Kind regards,
OKA
Verified
Rather cold assistant
Rather cold assistant. Complete contrast to usual friendly and helpful staff. Let down your brand badly - and I am a loyalist.
September 11, 2025
Reply from OKA - Harrogate
Dear David,
Thank you for taking the time to share your feedback. We are sorry to hear that your recent experience did not feel as warm or friendly as you have come to expect from OKA.
Our teams are usually praised for their attentiveness and welcoming approach, so we are disappointed to learn that this may not have been reflected on this occasion. Your comments have been noted and shared with the relevant team as a reminder of the importance of consistent service.
We truly value your loyalty and hope to have the opportunity to provide you with the level of service you would normally expect from us on your next visit.
Kind regards,
OKA
Delighted
I had a really helpful design appointment with Zoe in the Harrogate store and I’m totally delighted with all the ideas that came from that. Received the delivery of furniture/rug/pictures yesterday and my lounge has been transformed!
Thank you so much to all the Harrogate team but Zoe especially!
September 3, 2025
Unprompted review
Reply from OKA - Harrogate
Dear Jackie,
Thank you for your wonderful review. We’re so pleased to hear that Zoe and the Harrogate team provided such helpful design advice and that you’re delighted with how your lounge has been transformed. Your kind words will certainly be shared with Zoe and the store.
Kind regards,
OKA
Verified
Showroom furniture moved with a smile
Showroom furniture moved with a smile. Our beautiful rug was folded and taken out to our car with great care and more smiles! Could not fault the service and friendliness from the staff who helped us. Thank you!
August 22, 2025
Reply from OKA - Harrogate
Dear Rob,
Thank you for your wonderful review. We’re so pleased to hear our Harrogate team provided such friendly and attentive service while helping with your rug. It’s lovely to know the experience left such a positive impression — your kind words will be shared with the store.
Kind regards,
OKA
Verified
Reply from OKA - Harrogate
Dear Sheila,
Thank you for your lovely review. We’re delighted to hear you received such professional and friendly service from our Harrogate team. Your feedback is greatly appreciated.
Kind regards,
OKA
Verified
Love OKA
Helpful without being pushy
Patient
Accommodating
And I love everything in the shop🤣
August 27, 2025
Reply from OKA - Harrogate
Dear Elizabeth,
Thank you for your wonderful review. We’re delighted to hear you had such a positive experience with our Harrogate team — helpful, patient, and accommodating is exactly what we aim for! It’s lovely to know you love everything in the shop too !
Kind regards,
OKA
Zoe was absolutely fantastic!
Zoe was absolutely fantastic!! She delivered an exceptional and very professional service. She understood exactly what I needed and has a GREAT eye for detail. I couldn’t recommend her highly enough! I definitely look forward to working with her in the future and over the moon with my purchases. The rest of the staff in the Harrogate store were warm, kind, friendly and very welcoming! I look forward to my next visit!
August 26, 2025
Unprompted review
Reply from OKA - Harrogate
Dear Jo Jo,
Thank you for your wonderful review. We’re delighted to hear that Zoe provided such exceptional and professional service — it’s lovely to know her eye for detail helped you find exactly what you were looking for. We’re also so pleased the rest of our Harrogate team made you feel so welcome. We’ll be sure to share your kind words with them all.
Kind regards,
OKA
Verified
Staff in Harrogate store was very…
Staff in Harrogate store was very helpful and friendly.
August 21, 2025
Reply from OKA - Harrogate
Dear Mrs Hamilton,
Thank you for your kind review. We’re so pleased to hear you received such helpful and friendly service from our Harrogate team. Your feedback is greatly appreciated.
Kind regards,
OKA
Verified
Harrogate OKA and Zoe
Zoe made life easy for us by styling new cushions on our large sofas to give the lounge a new life. Great service and style. We would probably never have chosen what Zoe showed us. Very very happy
August 8, 2025
Reply from OKA - Harrogate
Dear Jan,
Thank you for your kind feedback. We’re delighted to hear Zoe helped refresh your lounge with her creative approach — it’s wonderful to know you’re so pleased with the result.
Kind regards,
OKA
Verified
Excellent customer service
Excellent customer service and experience from Sam and Zoe in the Harrogate store. They couldn’t have been more helpful. I returned one of the items and this was also processed efficiently. Impressive!
August 4, 2025
Reply from OKA - Harrogate
Thank you for your kind feedback. We’re delighted to hear that Sam and Zoe in our Harrogate store provided such a helpful and efficient experience, both during your purchase and return. Your comments will be shared with the team.
Kind regards,
OKA
Bad experience reversed
After the lack of customer service and after sales experience, the companies reputation has been saved by the actions of Fleur from the Oka Harrogate store.
Fleur went above and beyond to ensure my order was processed correctly.
A big thank you to Fleur.
August 8, 2025
Unprompted review
Reply from OKA - Harrogate
Dear Adrian,
Thank you for sharing your feedback. I’m very pleased to hear that Fleur was able to turn your experience around and ensure everything was resolved smoothly. I’ll be sure to share your kind words with her and the Harrogate team.
Kind regards,
OKA
Verified
Sam from the Harrogate store helped me…
Sam from the Harrogate store helped me with an order and was so helpful, friendly and responsive with all my questions and arrangements. Thank you, Sam!
August 9, 2025
Reply from OKA - Harrogate
Dear Annabel,
Thank you for your lovely review. We’re delighted to hear that Sam at our Harrogate store was so helpful, friendly, and responsive while assisting with your order. Your kind words will be shared with Sam and the team.
Kind regards,
OKA
Verified
Reply from OKA - Harrogate
Dear Angela,
Thank you for your lovely review. We’re so pleased to hear you received fabulous service from our friendly and helpful team in Harrogate. Your kind feedback is greatly appreciated.
Kind regards,
OKA
Verified
Efficient & extremely helpful when…
Efficient & extremely helpful when returning g a lamp.
July 25, 2025
Reply from OKA - Harrogate
Dear Mrs Ward,
Thank you for your kind feedback. We’re so pleased to hear that our Harrogate team made your return process smooth and straightforward.
Kind regards,
OKA
Verified
Reply from OKA - Harrogate
Dear Robert,
Thank you for your kind words. We’re delighted to hear you enjoyed your visit and appreciated both the quality of our collection and the service from our Harrogate team.
Kind regards,
OKA
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