I love nude project with all my heart but ive bought an 85 euro chain that was marketed as a “summerish” item and it was shown in water giving off the illusion that it was waterproof. I later bought i... See more
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Review summary
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Company details
Written by the company
Nude Project is a ready-to-wear label founded in 2018 in a small dorm room by two friends eager to create something different. Our garments aim to inspire the new generation to pursue their passion, whether or not it is the traditional path, by empowering artists to create without fear of judgement.
Contact info
United Kingdom
- nude-project.com
Replied to 8% of negative reviews
Typically replies within 1 week
Revolutionary within fashion
I've completely fallen in love with the brand, their background story, the founders, the designs, the quality and their slogan that is also truthful. The shipping was fast, so smooth and my whole experience of the brand, their store in amsterdam and the service there was 10/10 plus their website ♡ My personal opinion is that the Nude Project is the best thing to happen within the fashion industry for a looooong time, it's a new fresh concept that stays true to their core beliefs and doesn't sell out to keep it authentic and true to their vision.
Big praise to Nude Project!
I can only praise Nude Project. Delivery to Germany was quick and smooth. I am also completely thrilled with the product. I highly recommend it!
Package lost, zero support, €100 gone
I placed the order on September 6th, and received a shipping confirmation from GLS Spain on September 8th. Delivery was expected by the 12th.
Today is September 24th and I still have no news about the package.
NP’s customer service, after initially telling me to wait, sent me a document to sign and asked me to provide information I don’t even have. (Also, shouldn’t they be the ones filing the complaint with the courier?)
I now have 10 days to return this signed document without having the information they’re asking for. And of course, still no reply from NP.
I will definitely never order again, but the fact that I might lose over €100 because of their poor service really pisses me off.
Overall Shopping Experience
Quality garments, cool interior design, impeccable customer service.
Still waiting for an answer
The day I received my order (Thursday), I filed a complaint because the necklace was wrong. They sent me another one, but not only was it also wrong—it’s actually cheaper than the one I ordered. I submitted a claim and I’m still waiting for a reply.
Here in Argentina we pay a proportional fee on what is shipped. Since I was sent a cheaper necklace, that wasn’t declared at customs, so I ended up overpaying.
On top of that, I sent my complaint and no one has helped me yet. I want to fully return the necklace and be refunded for the proportional shipping costs I paid (based on the necklace I originally bought). I also expect Nude to cover the return shipping for the necklace they sent me, which I don’t like.
For Argentinians: keep in mind that UPS shipping is very expensive! I don’t recommend it. I placed an order for 453 dollars and had to pay 200 dollars more just to receive it in my country.
Amazing service
Amazing service, quick delivery!
I believe my daughter will love hoodie
I found everything I wanted!
Love everything about Nude Project!
Love everything about Nude Project!
Great pieces and delivery as promised.
Great and Nice
First and foremost the quality of the…
First and foremost the quality of the garment is excellent! I got the Tapiz jacket for a client and it was a hit! There’s a very nice attention to detail with the heart shapes on the hardware. The only thing I would change is the color from microfiber to suede (even if it increases the price), but overall the piece is a hit! Shipping was very fast and affordable too!! 10/10 Will buy from here again
Made order
Made order, received part of it… paid it all… no more news…. Not nice
Quality amazing but US orders beware for customs charges by UPS
Quality amazing I’ve ordered a few times from there and they don’t disappoint. Shipping is also very fast took 3 days to get to me. Just beware if you ordered from the US you are prob gonna have to pay extra customs fees when receiving the package from UPS. Wish that was made more clear before receiving the package.
Perfect
I order clothes from Nude project on a sunday. The package was sent the morning after and received it 2 days after. The packaging was excellent, the product as good quality and made in Europe. I can only recommend.
Not at all clear on shipping costs that are 50%
Ordered items worth £300 which said free shipping. I then get charged £102 for shipping by FedEx. Appalling!!! Do not order unless you want to pay 50% on shipping!
good ecommerce but bad change
good ecommerce, easy order, fast delivery but absolutely NOT conformable change or refund.
You have to pay and to manage the parcel. I'll never buy again
Great quality and design!
Quick delivery, and honestly amazing products. I bought a cute t-shirt and it’s so soft I don’t want to take it off. Maybe a little small in the size, but amazing honestly. Also really good quality.
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