FALSE MARKETING
I ordered the knitted devil horn hat, it looks NOTHING like the picture! What I got and what they're showing is two completely different hats. The hat has SMALL CAT EARS, I looked at their site to see if they sold one that has cat ears in case they gave me the wrong, they did not. FALSE MARKETING!!!!!!!! And the shipment was terrible, it took a long time.
Reply from Cherrykitten
Dear Customer ,
We are truly sorry that the knitted devil horn hat you received does not match the product in our photos—especially that it appears to have small cat ears instead of devil horns. We completely understand how frustrating and disappointing this is, and we sincerely apologize for the error and the misleading experience.
We’ve immediately reported this issue to our warehouse and quality team to prevent any future mix-ups. It seems there may have been a serious fulfillment error, and we take full responsibility.
We also apologize for the lengthy shipping time, which only added to the frustration.
As a resolution, we would like to offer you a full refund or a replacement (with correct item verification) at no cost—whichever you prefer. Please reply to this email :support@cherrykitten.com and let us know how you’d like to proceed.
We value your trust and are deeply sorry we fell short. Thank you for bringing this to our attention.
Sincerely,
Cherrykitten Customer Service Team
