NatusanUK Reviews 2,527

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Anybody who says this litter is bad isn't using it right. You need a deep litter tray so that when the litter clumps you can just scoop it out. This litter is INSANELY good, one of the b... See more

Rated 5 out of 5 stars
Verified

You delivered safely and quicker than I'd expected! - If there's anything better to use as a cat litter catcher than Natusan, then I'd be happy to try it! Our cat seems to like it, and the benefit... See more

Rated 5 out of 5 stars
Verified

Ive been using natusan cat litter for over 3 years, the cats was funny when we started because we had 1 litter tray, then we brought another litter tray and both cats where happy. The cats have the po... See more

Rated 5 out of 5 stars
Verified

After I tried the wheat, I found having 3 trays of that, the regular and Cat's Best (which he was using at his rescue place), my elderly puss seems to prefer the wheat. From my perspective, it also t... See more

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Company details

  1. Pet Supply Store

Information provided by various external sources

Planet-friendly cat litter delivered directly to your door!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

The packing makes it really difficult to use

I really like the prodact inside on the baby oil, but the thing is that se package is very bad. Since the label starts to shield to tiny pices if it’s on any contact with water. That’s just really sad, because the product is really good but the packaging makes it really difficult to use.

December 23, 2024
Unprompted review
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Rated 5 out of 5 stars

Gutted

After many years of cat litter hell, discovering Natusan was like heaven. My last order was a bulk one, and it goes so far that I've only just found out they no longer stock in the UK!! I'm gutted. Please, please find a way to bring it back! ☹️

October 10, 2024
Unprompted review
Rated 5 out of 5 stars
Verified

SAFE Cats

SPOT ON excellent clumping so little waste which is very inportant at SAFE Cats rescue as we use so much.
Solid box packaging so safe around the cats that are curious.We would recommend *****

March 20, 2024
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Rated 5 out of 5 stars

Best cat litter out there

Best cat litter out there. The only litter that genuinely ‘clumps’ without turning to goo, and doesn’t smell. Absolutely devastated you guys won’t be selling your product anymore :(

March 1, 2024
Unprompted review
Rated 3 out of 5 stars

Disappointing end

I really loved their litter, but the way they closed down is unbelievable. Just got an email that my subscription was cancelled today. They didn't give me time to find alternative and arrange transition from one cat litter to another. They seem to care only about profits not cats....

March 11, 2024
Unprompted review
NatusanUK logo

Reply from NatusanUK

Thanks for your feedback Ada!

We are also sorry to announce the discontinuation of our Natusan UK range, but sometimes difficult decisions have to be made. We care about our community and all the cats, but unfortunately, we sold out much sooner than anticipated and have therefore no more litter left in stock.

We understand that this is a disappointing announcement and we apologise for any inconvenience this may cause - it breaks our hearts to think that we have let you down!

All the best to you and your furry friend(s)! 🐾️

Team Natusan

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Rated 1 out of 5 stars
Verified
NatusanUK logo

Reply from NatusanUK

Thank you for bringing this to our attention. We are sorry to hear that you have not received your order and do apologise for the inconvenience caused.

We have passed on your feedback to the team who will contact you shortly. Please keep an eye on your email.

Best wishes, Team Natusan

Rated 5 out of 5 stars
Verified

Millie the cat does a review!

Well, as this litter is for my cat Millie ill let her tell her how much she loves this.
"My Mum said she was getting new litter, I didn't like that as I liked the one I had. Well I just couldn't resist the soft wood fibres and as much as I was going to protest, I couldn't. I love kicking it everywhere but the best thing is, it doesn't hurt my delicate paws. Every time I use it I let everyone know by singing the songs of our peeples, whatever the time of day or night.
Thank you for delivering this as my mummy couldn't get it otherwise".
Well you see a perfect review by Millie!!!

January 22, 2024
Rated 3 out of 5 stars

Bad computer system?

Product is fine but you change date on subscription and it still takes money out, have cancelled that subscription now and will just buy with promo codes when I need it

February 1, 2024
Unprompted review
NatusanUK logo

Reply from NatusanUK

Thank you Andy for bringing this matter to our attention! We are sorry to hear about your experience with our subscription system and apologise for the inconvenience caused.

We are pleased to know that it was successfully sorted. Best wishes, Team Natusan

Rated 5 out of 5 stars

Best litter on the market just use it right!

Anybody who says this litter is bad isn't using it right.

You need a deep litter tray so that when the litter clumps you can just scoop it out.

This litter is INSANELY good, one of the best products i've ever used, genuinely great.

- Doesn't allow the smell to spread beyond the clump so you can literally just scoop the hard block of urine soaked litter out leaving fresh litter behind

- Efficiency is crazy good, you just keep topping up with fresh litter no smell. Obviously you need to keep on top of scooping out the old litter when the cat has been.

- A Bag lasts ages, it has cut our cat litter bill down from using CatSan massively.

January 31, 2024
Unprompted review
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Rated 4 out of 5 stars

This litter never fails

This litter never fails. Smell is massively reduced and isn’t that horrid chalky odour you sometimes find. It clumps, it’s economical, it is a little pricy but it’s worth it. Ordering is easy and delivery is fast. I can hardly fault Natusan at all - it’s been a year and I haven’t used another brand.

December 27, 2023
Unprompted review
NatusanUK logo

Reply from NatusanUK

Thank you Taylor for your lovely feedback! This has made our day!

Rated 5 out of 5 stars
Verified

Been using NatusanUK for several years

Been using NatusanUK for several years, cat loves it and i love it more. Great customer service, delivers in a flash, good value and I use less material and kinder on my kitty's paws! Easy to scoop out the poop and wee!

December 18, 2023
Rated 5 out of 5 stars
Verified

Good product

Good product. Clumps well. 1 bag lasts one cat a whole month. Does track a little but we do have 4 long hair cats and it gets caught up in their tails. Some due to their own stupidity not the product. Convenient having it automatically delivered. Only down side is we have problems with the couriers who deliver for them.

December 14, 2023
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Rated 5 out of 5 stars
Verified

My cat swears by Natusan

I am quoting my cat Chase here: "I have been using the Natusan litter for over a year and I would never want to go back to any other litter. Absolutely no smell, very easy to clean, very gentle on my precious paws. I am glad my mum bought it for me".

December 13, 2023
Rated 4 out of 5 stars
Verified

The cats seem to like Natusan and there…

The cats seem to really like Natusan and there is so little waste compared to wood pellets. Not great having to sift through the tray and sweep up but putting lids back on trays has helped reduce some of the mess.

December 14, 2023
NatusanUK logo

Reply from NatusanUK

It’s great to hear such positive feedback about our Natusan product, thank you for sharing!

As our litter is deliberately made very lightweight so that it’s soft on those delicate paws like most other litter tracking does occur. There are things you can do to minimise tracking, including using a tracking mat and a high-sided litter tray.

Our wheat litter may be more suitable for you if you want to give that a go, it's a bit heavier and therefore tracks less than the wood.

Best wishes, Team Natusan

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