Andy Holcroft

My order just disappeared, put in my order last night, confirmed with bank and everything and it's just disappeared this morning. That's the last straw for me their "updates" have made their system rubbish and clearly now they can't even log an order I'm done with them.

Had mostly positive interactions up until recently but their terrible handling of broadband plus paying me from pillar to post for months over using gamecard credit but not having my product key sent to me. I'll not be renewing with EE one my contract is up.

Nightmare to get installed, I've tried to change my direct debit date three times and they've not credited my account like they said they would for missing appointments.

Cleaner broke my auto open bin, threw away many things including stuff I made clear wasn't too be thrown away, refused to do next to any work had to argue with her about why my disability made it impossible to do the things I paid her to come and do, imposed on me to sit there talking instead of cleaning as paid to do. When I messaged the company about their insurance they haven't replied. Cleaner still hasn't given back my parking permit. I have video evidence of all of it.

Edit. Still haven't had my parking permit back, don't want any more contact with the company not interested in the hard sell to try someone else or anything else, really wish I'd never heard of this company.

This site is happy with people encouraging suicide as long as it's a brown person encouraging a white person, truly sick.

Purely a scam site.

Set up the installation, go to check a day or two beforehand and they've changed it to months away and because this is past the 14 day period they won't give me a full refund and can only offer increased price packages on the wiring already in my building. False advertising, usual sordid UK business practices.

After 5 months waiting find out they've not been able to get permission from landlord to install and cancelled my appointment. No communication with me to facilitate or warning that they need this permission. Clearly a shambolic joke of an amateur organisation.

Edit. Emailed my landlord this morning and within an hour I got the permission they spent 5 months trying and failing to get.

Edit 2. great news my contact with the landlord has allowed this joke of a company to work in my building, they've thanked me by telling me to go apply again and get right to the back of the queue again, scum.

After waiting 5 months I find out a couple of days before installation (only via me calling them) they couldn't get through to my landlord to get permissions to install so have cancelled, what a waste of time and terrible lack of communication. Had I been told I could have got through to my landlord very easily. Shambolic and amateur.

Edit. Took me an hour this morning to get the permission needed, had they contacted me this issue would have been resolved months ago.

Useless third world customer service reps this one had literally stolen from me.

Emails go unanswered as do phone calls. Terrible company.

Don't believe these fake reviews EDF. Have terrible customer service if you can get through to them.

Trying to force me into getting a smart meter, scam merchants. I sent pictures of my meter for months and now they gone back and deleted all of the pictures and retroactively raised my bills, after I did all sorts to stuff to prove it what they wanted, straight up scammers. Mridul who contacted me seems to have had the hand in doing this, entirely untrustworthy.

Really good customer service from Tasha today.

From the split open bag of chicken with goo everywhere to a repeat order the week afterwards I specifically did not want, this company isn't what it once was.

Update: I don't know who Prem is to the company but he needs firing it was him that changed my order date when it was what I didn't ask for, him that didn't change the order date back to something sensible when he said he did and him that today was trying to blame me having a subscription for this ridiculous situation. What talent.

Refused to consider me for tenancy despite them offering £800 in vouchers to get someone to move in ASAP because I'm disabled.

Edit. So what they do is only count 25% of benefits income, so if you're too chronically sick to work, or even stand as in my case some days then you won't ever reach the earnings threshold. It's clearly breaking the law (equality act 2010) and they clearly think they're slick doing it. If you think they won't treat you as badly when they can you're kidding yourself.

Well clearly trust pilot has made a deal with them as they're not a ticket seller and you can barely find them on this site, they're all in it together. Terrible publication as others have mentioned Draconian censorship with no recourse, there's a glass of people that seem to think they can censor away dissenting opinions.

They decided my account shouldn't be allowed to buy the gift cards on offer. I've decided to get refunds for everything I have bought from them and never buy a product remotely related to them ever again.

Wouldn't even park.

Utter waste of time.

Engineer wasn't told how to park and then refused to do so unlike many other service providers.

Having called them to cancel my policies I received a call back several hours later to try and sell me more policies! She wasn't even aware that I had cancelled what I had with them, a joke of an organisation.