After buying a classic sweater (mens), which I liked, I ordered three other items in the same size. Although I ordered the same size as the sweater, those three items were much, much larger. (I or... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
I did not like the fact that free shipping was clearly and repeatedly offered if my purchase was $175 or more. However when I moved from the cart to final check out an additional fee of nearly $5 was... See more
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Women's size XS was a men's medium. Otherwise, a nice hoodie that I will keep for myself while I will certainly avoid buying China sourced products in the future. US regulatory oversight of domestic... See more
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I liked the price (I got at 50% sale), and warmth. This was for their highest-end cashmere hoodie. However the seams under the arm started opening up after 3 months of use -- and my use was only while... See more
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I wore the sweater about a half dozen times then noticed several small holes. I contacted customer service but they didn’t help. All I wanted was a replacement. The sweater was comfortable. But I neve... See more
The sweater I purchased for my husband was wonderful however it ran small. My husband's always an XL. Naadam was great about exchanging it for an XXL. The XXL arrived today and my husband loved it. I'... See more
Company replied
My friend gifted me a few Naadam sweaters last spring, and now that it’s finally getting chilly, I’ve been wrapping myself in them every chance I get. The quality is AMAZING and just straight luxu... See more
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I have purchased six of the cashmere sweaters over the last three years. I am consistently impressed by the color and the quality. Customer service keeps buyers aware of when items are shipped and t... See more
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I purchased a sweater in the size I usually wear but it was too big and Naadam was out of the size I needed. The ease of making the return was terrific. When I spend money on something, I appreciate a... See more
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I cannot say enough good things about Naadam! First off, their styles and quality are both classic, contemporary and effortlessly chic. What really sets them apart also is their incredible customer... See more
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The quality of their product is next level! Best cashmere sweater I have ever owned (and I own many). Additionally, their customer care is a 10 out of 10. Evelyn is exceptional.
Company replied
Excellent customer service experience with immediate response!! Rodrigo was so helpful and pleasant, would hire him in a heartbeat! Loving the quality of Naadam sweaters and will purchase obsess... See more
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I received a sweater in the wrong size, but I had deleted my confirmation email. I immediately contacted Naadam by email and received a prompt reply from Barbie, Customer Care Agent. She retrieved m... See more
Company replied
I purchased a sweater from this organization and the “Shopify” payment app moved too quickly to closing the deal before I could change the shipping address, resulting in the product being delivered to... See more
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On my first time order with Naadam I made a mistake in sizing on one of three items. My item was clearly marked Final Sale, but I contacted Naadam anyway in hopes I could trade for another size. To ke... See more
Company replied
So, I did have a problem with some sweaters. After sharing what was going on, they made it right immediately. Can’t ask for more.
Company replied
honestly speaking, you wool cashmere bomber was very reasonably bad for 3 or 4 hundred. (orignially wrote as grand out of mistake) rag and bone, filson, a lot alternative out there. besides, i... See more
NAADAM is my favorite Cashmere of all times. I like that you treat the Mongolian Peoples with respect by giving them a share of the profits ! There is no Middleman! You take great care of the preci... See more
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Went out of their way to rectify a faulty product. I purchased two pairs of pants that were on sale... final order. When they arrived there was a problem with the sewing on the waist. I contacted N... See more
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I used to love Naadam but the prices went up and quality went down. I bought a $500-plus fisherman knit cable two years ago and when the neck began to separate from the body, I contacted the company a... See more
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I just don't think the cashmere quality is that good, nor the construction. I got a cashmere hoodie for Christmas 2020, 3 months later it looks terrible and pilled, and somehow the stitching on the ne... See more
My first contact admitted they were not the correct level to address my issue and immediately moved me to someone who could. The second contact reached out to me immediately and followed up in a timel... See more
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I've been buying from Nadaam for about 4 years and have nothing but great things to say about them. Love their product, everything fits perfectly and true to size (XXL). There was one shirt recently... See more
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Good sweaters, but poor and misleading/unethical service/bait and switch tactics. Company advertised a sweater for $75, but I went to the site and there was no $75 sweater. I called the company and th... See more
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I am a first time customer who had a good experience with Naadam's customer service team. My package was marked "delivered" on Fed Ex's tracking system when I hadn't received it, which concerned me."... See more
Though it took much longer than I would have wished or expected, Naadam customer support finally got back with me and resolved my issue. The products themselves are good quality and well prices, but I... See more
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BEST COMPANY! BEST PRODUCT! BEST PRICE! I am blown away by Nadaam not just for their incredible clothing but for the way they treated me, one of their customers. I had a very small product issue... See more
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Great company. Great service. Lovely, timeless pieces. Good karma shopping with great prices!
Company replied
Honestly, my experience wasn't awful but was far from seamless. I really wanted a cashmere sweater and my friend had one from this company and I liked hers so I bought one (The Original). I live in Ca... See more
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My experience with the NAADAM team was both pleasant and efficient. Providing answers and solutions to inquiry.
Company replied
Great customer service! Thank you so much:) Cheers, Claire
Company replied
Company details
Written by the company
At NAADAM, we’re dedicated to making the world’s softest knitwear at prices that make sense. By working directly with herders and cutting out the middleman, we’re able to offer premium cashmere and everyday essentials that are made to last. Our goal is simple: deliver timeless, high-quality pieces you’ll reach for again and again.
Contact info
10012, New York, United States
- support@naadam.co
- naadam.co
3.2
Average
180 reviews
Replied to 95% of negative reviews
Typically takes over 1 month to reply
Customer support went above and beyond
Customer support went above and beyond. I had some questions on fit and rather than just copy paste form the website they took time to give me more detailed response. I LOVE the sweater and dress I ended up ordering 🥰 and will be wearing them a ton.
October 18, 2025
Unprompted review
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Disintegrating sweaters by Nadaam
I wore the sweater about a half dozen times then noticed several small holes. I contacted customer service but they didn’t help. All I wanted was a replacement. The sweater was comfortable. But I never even had it dry cleaned and it started to disintegrate.
January 8, 2025
Unprompted review
Product quality and customer care are exceptional!
The quality of their product is next level! Best cashmere sweater I have ever owned (and I own many). Additionally, their customer care is a 10 out of 10. Evelyn is exceptional.
October 6, 2025
Unprompted review
Reply from NAADAM
Hi Kelly,
Thank you so much for the wonderful feedback. We’re thrilled to hear you’re loving your NAADAM pieces. We’ll be sure to share your kind words with the team. We really appreciate your support!
Making things right
So, I did have a problem with some sweaters. After sharing what was going on, they made it right immediately. Can’t ask for more.
September 19, 2025
Unprompted review
Reply from NAADAM
Hi there,
Thank you for taking the time to share your experience. We’re so glad our team was able to make things right quickly for you. We’re always here if you need any help or have more questions!
The sweater I purchased for my husband's birthday
The sweater I purchased for my husband was wonderful however it ran small. My husband's always an XL. Naadam was great about exchanging it for an XXL. The XXL arrived today and my husband loved it. I'll be ordering more.
August 29, 2025
Unprompted review
Reply from NAADAM
Hi Bonnie,
We’re so glad to hear your husband loves his new sweater and that the exchange worked out perfectly. Thank you for sharing your experience and for shopping with us. We can’t wait to help you find more pieces you both love!
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Excellent customer service experience…
Excellent customer service experience with immediate response!! Rodrigo was so helpful and pleasant, would hire him in a heartbeat!
Loving the quality of Naadam sweaters and will purchase obsessively! Quality selection and fun sales along the way. Love the mission.
September 30, 2025
Unprompted review
Reply from NAADAM
Hi Pamela,
We’re so happy to hear this! Rodrigo will be thrilled to know he made such a great impression. Thank you for the kind words and for sharing your love for our sweaters, it means a lot to our whole team. We can’t wait to have you back for your next cozy find!
Excellent products, very responsive service
I purchased a sweater from this organization and the “Shopify” payment app moved too quickly to closing the deal before I could change the shipping address, resulting in the product being delivered to my Summer address. When I contacted management about this, they were extremely accommodating and offered me a code for a substantial discount for a future purchase. This company has excellent products. I wish they would abandon Shopify for their payment functionality, but found their response to the difficulties. This app created to be very satisfactory.
September 18, 2025
Unprompted review
Reply from NAADAM
Hi David,
Thank you so much for taking the time to leave a review about your NAADAM experience! I'm so sorry your shipping address couldn't be updated in time. It looks like your order was placed using Shop Pay, which saves your information for a faster checkout. I completely understand how frustrating it can be when that goes through before you can make a change.
I’ve passed your site experience feedback along to our team and we really appreciate you sharing it. Please don’t hesitate to reach out if there’s anything else we can help with.
Good Karma Shopping!
Great company. Great service. Lovely, timeless pieces. Good karma shopping with great prices!
September 22, 2025
Unprompted review
Reply from NAADAM
Hi Meredith,
Thanks so much for your kind words! We’re so happy you love the pieces and your experience with us. We’re always here if you need anything in the future!
Multi year buyer
I have purchased six of the cashmere sweaters over the last three years. I am consistently impressed by the color and the quality. Customer service keeps buyers aware of when items are shipped and they follow through on any questions.
September 25, 2025
Unprompted review
Reply from NAADAM
Hi Sheryl,
Thank you for being such a loyal customer! We’re so glad you’ve been enjoying NAADAM over the years. We truly appreciate your support and look forward to many more seasons together!
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Oh, no! Wrong size
I received a sweater in the wrong size, but I had deleted my confirmation email. I immediately contacted Naadam by email and received a prompt reply from Barbie, Customer Care Agent. She retrieved my order number and gave me instructions on how to proceed with returning the sweater for exchange. It was so easy!
September 18, 2025
Unprompted review
Reply from NAADAM
Hi Ellen,
Thank you for taking the time to share your NAADAM experience. We’re so glad Barbie was able to help quickly and make the return process easy for you. We’ll be sure to share your kind words with her!
Return process is unnecessarily…
Return process is unnecessarily combative and complicated. Sitting on products I don’t quite like and not able to exchange the brand new items for another Naadam product in their system, even know the products are eligible for exchange. Disappointing. Won’t buy from them again.
September 21, 2025
Unprompted review
Reply from NAADAM
Hi Marisa,
I’m sorry to hear you were disappointed with your experience. After reviewing your order, I see it was placed under our Original Sweater promotion with Wirecutter, which was advertised as exchange only. That said, I completely understand how this could have felt frustrating, and I truly appreciate you taking the time to share your experience.
We never want our customers to feel stuck with something they don’t love. While we do our best to make our return and promotional policies as clear and visible as possible, your comments are very helpful, and I’ll be sure to share them with our team as we work to make the process smoother.
Returns/Exchanges
I purchased a sweater in the size I usually wear but it was too big and Naadam was out of the size I needed. The ease of making the return was terrific. When I spend money on something, I appreciate a vendor who cares about customer satisfaction. I hope the sweater becomes available in my size, I am on a notification list if and when it does. This was my second purchase from Naadam - a great on line shopping experience. Thank you. Kathy Felt
August 8, 2025
Unprompted review
Reply from NAADAM
Hi Kathy, Thank you so much for sharing your experience. I’m glad to hear the return process was easy and that you felt taken care of – that’s always our goal. Once the sweater you've had your eye on is back in stock, you'll receive a notification to your email, but in the meantime, don't hesitate to reach out to our team if there's anything we can assist you with!
Poort Quality - Horrible Customer Service
This was my first and last experience buying cashmere from Nadaam. The quality of the items is very poor. The fabric is rough, and nearly transparent. The customer service is less than helpful - and the return functions on the website do not work without multiple attempts. Never again.
September 17, 2025
Unprompted review
Reply from NAADAM
Hi Cassandra,
I’m so sorry to hear about your disappointing experience with both your NAADAM order and our service. That’s never the impression we want to leave!
I wasn’t able to locate your order or Customer Care history based on the details provided. If you could email us directly at support@naadam.co with your order number, we’ll be able to review your order and help resolve this for you as quickly as possible.
Thank you for taking the time to share this feedback!
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All Winter Long
My friend gifted me a few Naadam sweaters last spring, and now that it’s finally getting chilly, I’ve been wrapping myself in them every chance I get. The quality is AMAZING and just straight luxurious! I own a handful of cashmere pieces from different brands and price ranges, and these are hands down the ones I know I’ll keep reaching for all winter long. Love that they offer different ranges and hit all price points too.
September 7, 2025
Unprompted review
Reply from NAADAM
Hi there, Thanks so much for your kind words! I’m so happy to hear your sweaters are keeping you cozy now that it’s getting chilly, and even better that they’ve become your go-to pieces. We love being able to offer a range of styles and price points without losing out on quality, so it means a lot to know that really stands out for you!
I cannot say enough good things about…
I cannot say enough good things about Naadam! First off, their styles and quality are both classic, contemporary and effortlessly chic. What really sets them apart also is their incredible customer service. I ordered two sweaters for my trip to Ireland and I was worried they wouldn’t arrive but Naadams customer care team monitored my shipment and got it to me in time! I’m a forever Naadam fan!
September 10, 2025
Unprompted review
Reply from NAADAM
Hi Jennifer,
Thank you so much for this wonderful review! We’re absolutely thrilled to hear you love the styles and quality of our sweaters, and it makes us so happy that our Customer Care team could ensure your pieces arrived in time for your trip to Ireland. We’ll be sure to share your kind words with them!
We’re so lucky to have you in the NAADAM community, and we’re excited for you to enjoy your sweaters on all your adventures, and your cozy days at home too!
Naadam has a very poor and expensive…
Naadam has a very poor and expensive shipping and return policy. The sweater I purchased was very short in the sleeves. It cost 9.50 to originally ship it, and $12.75 to ship it back. The poor sizing and poor service make this a risky online shopping experience.
September 6, 2025
Unprompted review
Reply from NAADAM
Hi Mary,
Thank you so much for taking the time to share your feedback about your recent NAADAM experience. I’m truly sorry to hear it wasn’t a positive one.
While we do have a return fee of $12.75 per order, there are a few ways to avoid this fee: exchanging for another size or style, opting for store credit, or using our Shop Now feature (which even gives you a bonus credit toward something new!). I apologize if this wasn’t clearly outlined in our return policy or portal.
On sizing, we know it can sometimes be tricky, which is why we offer detailed guidance for each product as well as our “Find My Size” tool, which provides personalized recommendations based on your measurements. And of course, our Customer Care team (support@naadam.co) is always happy to help with specific sizing questions.
I really appreciate you sharing your thoughts as it helps us improve. I also understand someone from our team has already been in touch with you directly, but please don’t hesitate to reach out if there’s anything else we can do!
first time order with Naadam I…
On my first time order with Naadam I made a mistake in sizing on one of three items. My item was clearly marked Final Sale, but I contacted Naadam anyway in hopes I could trade for another size. To keep my business, Naadam graciously allowed a one time only exchange for the correct size. Response time and attention to my concern are appreciated and will keep me as a repeat customer.
August 17, 2025
Unprompted review
Reply from NAADAM
Hi Pamela, thank you so much for sharing your experience with NAADAM and our Customer Care team! Mistakes happen, and I’m glad we could accommodate this one time courtesy exchange to ensure you received the right size.
If you ever need help with sizing or fit in the future, our team at support@naadam.co is always happy to assist, and you can also use our on-site 'Find My Size' tool. I hope you’re loving your new pieces!
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Kept working to make it work
Went out of their way to rectify a faulty product. I purchased two pairs of pants that were on sale... final order. When they arrived there was a problem with the sewing on the waist. I contacted Naadam and they worked with me to find a perfect solution to the issue. Quick response and loved their flexibility to make it work.
August 15, 2025
Unprompted review
Reply from NAADAM
Hi Margaret, I’m so sorry there was an issue with the pants you ordered, but I’m glad we could find the right resolution together! Thank you so much for taking the time to share your feedback – we’re always here to help. I hope you’re loving your new pants!
Sizing varies between items
After buying a classic sweater (mens), which I liked, I ordered three other items in the same size. Although I ordered the same size as the sweater, those three items were much, much larger. (I ordered the same size for all items.) Unfortunately the three additional items were "on sale" so I couldn't return them So be careful with the sizing from Naadam. They vary widely by product, in my experience. Otherwise, I like the product.
August 16, 2025
Unprompted review
Reply from NAADAM
Hi Paul, Thank you so much for taking the time to share your feedback with us. I’m glad to hear you’re enjoying your Original Sweater, but I’m really sorry the sizing on your other pieces didn’t meet your expectations. We know how frustrating it can be when fit feels inconsistent across different styles.
If you haven’t already, please reach out to our Customer Experience team at support@naadam.co and mention Trustpilot, we’d love the chance to look into this for you!
Competent and Professional
My first contact admitted they were not the correct level to address my issue and immediately moved me to someone who could. The second contact reached out to me immediately and followed up in a timely manner. Both contacts were professional and kind
August 8, 2025
Unprompted review
Reply from NAADAM
Hi, Thanks so much for sharing your experience with NAADAM! We appreciate you taking the time to leave this review and look forward to helping you again whenever you need us!
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