Mr Central Heating Reviews 3,642

As I had no reply to my previous Contact Us requests nor an appropriate reply from Morgan @ Mr Central Heating mrcentralheating email-mrcentralheating.co.uk
I will state this on Trustpilot reviews and if you choose you can respond to that.
The issue I have is now resolved with no help from or thanks to Mr Central Heating.

Easy to order online good prices , sent me a delivery date that i had to change which was one very easy phone call , delivery came very helpfull delivery person

It was a total dissaster... We had a big order placed on the beginning of April 2023, and I had to call almost every day for an update. 3 different people were giving me different information every time. One promised delivery so on day of delivery I called for an update and guess what? There was no delivery scheduled!!! A lot of items available online but don't be stupid- they don't have it in stock, no one know ls when it's going to be in stock again. You have to be firm by phone because you wouldn't get anything from them. After 3 weeks I just ask for a refund, at least with this they are okey, you don't need to wait for a money long. I wouldn't recommend them. Maybe they have amazing prices but it's not worth this battle to get this things delivered. And at the end of the day you will have to buy products in Screwfix

They never sent my smoke detectors. Did not reply to my emails. When I called them a few months later they apologized and promised to send my items. This is 6 months later and have not heard from them.

Didn't deliver all of the items I PAID FOR!! and refuse to except they have a thief working for them. Don't trust these people they are liars and untrustworthy. Daryl dilks who dealt with my issue was nothing more than arrogant, rude and unprofessional.

Bought a boiler from this company as I thought it was a well-established company. Turned out to be more of a scam really as they wouldn’t accept a return and told me that they don’t need to accept returns from anyone but they sometimes do just to be nice. They have tried to distance themselves from British laws and create their own law for trading. Trading standards will be viewing on to them soon.

Mr Central Heating are a con artists and criminal. They sent the wrong boiler and I asked to return it. They told me that I couldn't return it as I may have used it. Completely ridiculous as it hadn't even been taken out of its original packaging. They then told me that they would give a partial refund of £160 for a boiler, I had just a few days before paid £960 for. They are operating illegally and going against British consumer laws. Stay clear of this dishonourable, criminal company.

A company that will not sort issues out and blatantly ignore requests due to no or poorly trained staff. We ordered 22 TRVs from them but only received 20 as evidenced by a photograph of one parcel that even a GCSE maths student could tell it was impossible to fit 22 TRVs in the box. We will NEVER use these crooks again and will be reported.

A very difficult company to deal with. Easy to order from but when an order is delivered and there is a problem then they are almost impossible to reach by phone and they never answer emails or facebook messages.

I ordered a bosch thermostat one day and it was in my hands the next. My address is a little hard to find but the delivery got close and then gave me a call and I guided him in I've known big delivery company's to just take the parcel back and not even call me.. plus these were £50 cheaper than screwfix! All good

Placed an order 19th December.
We have used this com before always happy . But one if the radiators must’ve have been out of stock . So then I couple of days after placing the order I received notification for delivery 17th January .
Yes I understand Xmas hols etc . But a month to wait so I questioned this it the full order delayed for one item being out of stock . So they send out what they had of which I thanked them but some of the order is wrong so I have been back in touch today . This is the Cheeky reply .
After all it’s not out fault at all but mind I got a telling off , just check out the reply below I couldn’t believe it .
//////////////:::::::::::::
I do apologise, we don’t have a complaints department.

As stated below, your order was always dated for delivery January anyway. We have split the order in half, with no extra delivery charges to get thing to you sooner.

Yes, you have received the wrong item today, but unfortunately, this is human error.

We close for Christmas, and don’t have any van’s in your area until January 4th, as well as all the current delays over the whole country.

The website covers all 10 branches, so if it allows you to place an order, it is because it is in stock at one of our branches, but again, you placed your order on the 19th of December and haven’t really gave us much chance of getting items transferred on the last week before Christmas.

Kind Regards,

Natalie Wassall
Phone: 01827 52500
Email: natalie.wa

Avoid! Ordered a Vokera Easi-Heat i 25C LPG Combi Boiler from these on 14/09/2022. Delivered on 16/09/2022 with outer packaging in good condition. This was sadly not repeated for the unit itself; when opening the packaging, there was a large crack in the bottom of the unit. This crack had evidently occurred quite a while ago, as the crack was covered in rust. Alongside this rusty crack in the bottom of the unit, there was also a bend in the casing and chipping to the paintwork. Evidently a refurbished unit. Have sent numerous complaint emails with photographic evidence to head office which have all been ignored, as have duplicate follow-up emails. Terrible customer service on the phone, and as such, there has been no resolution. I am left with a boiler that is not in the condition described and that I no longer want. No partial or full refund is forthcoming. AVOID! Scammers! Shop elsewhere!

Went to just collect an order and after waiting for twenty minutes to be served gave up and left.

JUST DONT BOTHER !
They are trying to sell boilers they don’t have ????
I ordered on Monday and was emailed on Friday to say they don’t know when they will have the boiler in stock !!!
My customer had no central heating or hot water, I know have to have a very difficult conversation with my customer!!

Taking money for boilers that dont exist and have huge delays had to wait and ring to find out what is going on . Promised ine waited another few days no call rang up still none. DO NOT TRUST MR CENTRAL HEATING YOU WILL BE CHASING AND BEGGING FOR A REASON .Remove items from website stop wasting peoples time.

Very bad service.
Ordered cylinder and phoned me the following day to advise that this would be delivered 4 days later at anytime of day.
I can’t run a business on long delivery times it’s not the norm in the industry at all been told now that it’s up to 7 working days delivery.
Shame as the last order they sorted out for me very quickly!

Don't know why my review disappeared. Bought salt tablets from here many times and was really pleased with the fast delivery by friendly guys. Recommended

I ordered a boiler package which turned out to be the wrong one (my fault, I did not read the description clearly). It was delivered promptly and when I came home and found it was wrong I got in touch the very next day to let the Sales team know. A couple of calls and emails were passed back and forth and I was able to order the correct one and organise for the wrong one to be collected with the delivery of the right one. It was a smooth process, the ladies on the phone were fantastic and the depot were cheerful and happy to help.
As an industry professional, it is really nice to find a company who are happy to help you with these sorts of things. My refund was processed very quickly. I will be using you for many more products and materials.

Mr Central Heating....Where company policies come before customer service.

I see from the other reviews I'm not the only one to have trouble with Tracy the team leader at Head office....Wont be using again

I dealt with the Tamworth branch, who's phone line is insessently engaged with only two lines.
Once I got through the process was super great! I was a bit worried with some of the negative reviews and how the LTD company name appears dormant.
Both Natalie & Rosie were a pleasure to deal with and helped me out, thanks.
8 radiators ordered Friday, 7 delivered monday and one more delivered the following day. Couldn't ask for better delivery.