Mini bikes off-road Reviews 301

TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Bought 2 quads for my daughters for Xmas only used probably 4 times now 1 is faulty tried contacting them but looks like thevweb site has been shut down and they are not answering any emails

Rated 5 out of 5 stars

Smooth transaction, delivered on time, Packed very well. Straight forward assembly, if your child is tall, go for the 2nd nearer of the fixing point. On first 100m test run, noticed slight chain/s... See more

Company replied

Rated 1 out of 5 stars

Company is a fraudulent company. Look legit, but you will not receive your bits. There is no one to contact as there unresponsive. Just one big massive joke. The low life that created this are the low... See more

Rated 5 out of 5 stars

Mini Bikes off road are my go-to supplier for children’s off road kit. As suppliers of my granddaughters Renegade Quad - couple of years back, we have used this company for spares and clothing. This t... See more

Company replied

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Company details

  1. Motorcycle Dealer

Written by the company

At Mini Bikes Off-Road we strive to offer the best selection of mini dirt bikes, mini quad bikes, mini motos and our range of electric quad, renegade quad bikes and kids’ ride on cars. With over 10 years of industry expertise our new generation of 50cc bikes, 49cc quad bikes, electric scooters for kids, electric mini bikes, mini electric dirt bikes and high-performance small quad bikes offer the best value with personalised service.


Contact info

3.1

Average

TrustScore 3 out of 5

301 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews


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Rated 5 out of 5 stars

Fast delivery, great quality

Great quad at a bargain price, far cheaper than any others i have seen online and quality is great. Fast delivery and great step by step tracking throughout. Will highly recommend

August 8, 2023
Unprompted review
Mini bikes off-road logo

Reply from Mini bikes off-road

thanks for the lovely review!

Rated 1 out of 5 stars
Verified

Quad bike was faulty

Quad bike was faulty. Break discs were bent wheel alignment out. Struggles to start and cuts off after 20 minutes. Don’t answer the phone respond to emails or messages over Facebook. Told me they sent spare parts out but the next arrived. Terrible company would avoid

May 16, 2023
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Reply from Mini bikes off-road

Hi Alex,

Sorry you've had issues. Can you please foward us your emails since i cannot find them on our system. We would like to help you out ASAP.

Rated 4 out of 5 stars
Verified

Good company

Good company. Had an issue with another order due too the delivery service not dropping off and then completely ignoring emails and calls. Mini bikes could do with a better call line as I could never get through and was left in the dark for quite a bit in regards to my second order. But as soon as they were in touch, offered and delivered a full refund at my request.

March 23, 2023
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Reply from Mini bikes off-road

Thank you for your honest review :)

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
Can not fault this company what so ever
Always kept in touch through email before purshcase of my 3 quads
I bought a holeshot 110cc and a 125cc for my son and daughter and was super fast delivery and came built as expected obv has to tighten up a few things and make sure everything was good for use but that’s expected due to transportation ect so after having a blast running in the quads I ordered another holeshot 125cc quad and I revived it within 4 days of ordering you can’t argue with service like that and the price either so highly recommend

August 4, 2023
Unprompted review
Mini bikes off-road logo

Reply from Mini bikes off-road

Thanks for the lovely review!

Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase, was simple and delivery was quick, had some issues which were very quickly sorted out… after some user error they helps provide info on how to prevent the issue happening again!

August 2, 2023
Unprompted review
Mini bikes off-road logo

Reply from Mini bikes off-road

Thanks for the lovely review!

Rated 1 out of 5 stars
Verified

I resived a 125 atv from you after…

I resived a 125 atv from you after paying close to 1000 got my delivery after 3 attempts i hadn't rode this bike no more than 3 hour and the rear axle bearings had shattered inside leading to the back end becoming loose as a result couldn't ride it because it was unsafe constantly tightening all 4 wheels having starter problems for example sticky starter switch rear brake light not even connected/soldered and many more problem have arisen very poorly built other than the plastics stay away from this site absolutely diabolical and very poor customer service provided

May 6, 2023
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Reply from Mini bikes off-road

Customer had an issue which was raised to them from us, we offered to collect the quad and repair under warranty, first attempt at collection no one was in for collection, second attempt the customer hadnt got the quad ready for collection after we issued requirements, such as strapping to a pallet to be secure, but this was failed.

Customer was given items to repair themselves and damaged the quad when repairing. Photos clearly showed the bike was rusty so it was kept outside, which can lead to issues with electrics.

In conulision customer was given a warranty claim but failed to get the quad collection twice.

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Rated 1 out of 5 stars
Verified

AVOID! Scammer. Selling faulty goods. AVOID! minioffroad.co.uk AVOID!

Purchased quad bike from minioffroad.co.uk for my son as a birthday gift in FEB 2023. Arrived two weeks late with damaged/faulty front tire and missing manual and battery strap. Contacted seller to arrange replacement but after that seller kept ignoring my phone calls (91 phone calls made but he kept rejecting my calls) and 26 emails send. Had to contact trading standards and fraud agency to get my money back. It took over five months until seller issued e-check refund which he deliberately canceled day before it meant to clear. Contcted PayPal but seller also ignored their refund requests. DISGUSTING SERVICE! Don't make my mistake. Buy elsewhere! I should check other peoples reviews about that seller before I send them any money. AVOID, AVOID, AVOID !!!

February 16, 2023
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Reply from Mini bikes off-road

Refund was issued via paypal, we cannot cancel refunds once they have been processed, this is all done via paypal, we reccomend you contact paypal. Im not sure how you left 91 voicemails as we do not have a voicemail service.

Rated 1 out of 5 stars

Purchased a Holeshot FXR 125cc

Purchased a Holeshot FXR 125cc, under my partners name. Brought last week for my sons birthday, looks nice and good delivery time however when we took him out on the quad, discovered the shaft drive was bent. Started the quad, didn’t have much go in it when going forward however when put into reverse went as you’d expect. 10 minutes he was driving this for before it cut out completely and would not start at all and still will not now. My partner called but didn’t get much feedback and was not offered a refund or exchange. £800 for a bike that lasts ten minutes is disgusting, I am awaiting acknowledgment and a refund or exchange asap please, my ref was 3515068

July 8, 2023
Unprompted review
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Rated 5 out of 5 stars

Fantastic service, Fantastic product Excellent service every step of the…

Excellent service every step of the way. From ordering to delivery. Amazing delivery time. I requested the quad to be built and sent to my home in the Highlands. It was here in just over a week! Excellent tracking service and prompt replies from Sam. Fantastic payment options too. Will definitely use again.

July 4, 2023
Unprompted review
Mini bikes off-road logo

Reply from Mini bikes off-road

Thanks for the nice review!

Rated 1 out of 5 stars

Sent reply to Sam crutcher on the…

Sent reply to Sam crutcher on the 2-6-2023 with a picture of said damage if I could insert screenshot it would be here too. Your customer service is one of the most disappointing things I’ve had to deal with in a long time 😡😡😡

June 2, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant

Great product , kids love it , delivery was really fast and was easy enough to assemble. Would suggest a little more on the instructions side for the less knowledgeable on mechanics

June 6, 2023
Unprompted review
Mini bikes off-road logo

Reply from Mini bikes off-road

Thanks for the nice review!

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Rated 1 out of 5 stars

Scammers

This is the worst company ever I have recently bought of Them and it’s been only faulty the box came ripped parts were all scratched stickers were ripped and it drives for 2 seconds and turns of

June 27, 2023
Unprompted review
Mini bikes off-road logo

Reply from Mini bikes off-road

We havent got any orders under this name, sorry.

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