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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently commend the prompt delivery service and appreciate the quick and helpful responses from the support team. Consumers highlight the ease of ordering, a user-friendly website, and the availability of various payment options, including PayPal. People also value the good communication throughout the purchase and delivery process. Many reviewers express satisfaction with the quality and value for money of the products, with some mentioning repeat purchases. Consumers appreciate the availability of spare parts and the comprehensive customer service, especially when addressing issues or providing guidance on assembly. However, opinions on order processing appear to be mixed.

Based on these reviews

Rated 4 out of 5 stars

Slightly wary to buy this quad but am now very pleased. There were a few issues and you have to be fairly mechanically competent to build and address issues. However, spare parts were sent promptly... See more

Rated 4 out of 5 stars

Order #4000193344 Your site says "in stock" so am a little disappointed that I have to wait the additional days. I presume that you will be confirming despatch? I need to be in touch with your cou... See more

Rated 4 out of 5 stars

Bought zipper z6 e bike. Great kit for the price, not the best but you get what you pay for and it's certainly worth it's money for its capabilities. Have bought replacement motor and other parts als... See more

Rated 4 out of 5 stars

The shopping experience was easy and smooth. The shipping got added at the end which was slightly confusing and required careful reading of all fields, but in the end it was simple enough. Order no... See more

Rated 5 out of 5 stars

The delivery guys put the box containing the scooter just inside my front door. They told me it was heavy. But I had already worked out how I was going to handle it. I put the box down on the floor, a... See more

Rated 5 out of 5 stars

Ordered an electric balance bike for my son’s upcoming birthday. Very quick delivery, easy purchase. Excellent bike, everything included in the box to put the last couple of bits together. We went for... See more

Rated 5 out of 5 stars

Really good service next day delivery. Quality of the bike is not the best battery only lasts about 30 minuites after full charge quite loud aswell considering it’s electric. But Carnt complain compar... See more

Rated 3 out of 5 stars

400014048 Just placed my order I pray and hope this company can deliver on Tuesday anytime in that day so my princess can receive her electric scooter... fingers cross after delivered then I can ra... See more

Rated 5 out of 5 stars

I´ve just bought 2 spare parts for my scooter at Scootercity. As I wasn´t sure about which parts I should buy, I sent an e-mail yesterday and after some hours I received a feedback with a link fo... See more

Rated 5 out of 5 stars

Could not be happier with the help i received after my stuff up assembling my e bike. New parts arrived promptly and over the phone advice on replacement was unhurried and very much appreciated. Eleve... See more

Rated 5 out of 5 stars

The customer sevice is excellent. I ordered my scooter on the Tuesday and it was delivered on the Friday. Unfortunately, the front light was broken so I emailed the company. The response was immediate... See more

Rated 5 out of 5 stars

Received quickly and was very easy to set up. Had a couple of teething problems which was sorted out promptly. Had response from same customer care advisor all the way through. Customer care was excel... See more

Rated 5 out of 5 stars

Brought the electric balance bike for my son who is 4 and he loves it. Easy to use and purchase was straight forward and delivery was on time. Would defo recommend useing scooter city.

Rated 5 out of 5 stars

This is the second item I have purchased. Very easy transactions and picked up no problems. Polite friendly. I’ve had a scooter and a child’s trial bike both superb. Would recommend

Rated 5 out of 5 stars

Part order number 400034105.Hi, I have just ordered this part from Scootercity online and found it the easiest way to purchase parts for my ebike. I have bought previously from them and I know that th... See more

Rated 5 out of 5 stars

Amazing quality. This is the second of similar bike I would be purchasing in the last 3 years. They are durable and have saved me thousand of pounds in transport fare. As a bike fanatic, I now own 2... See more

Rated 5 out of 5 stars

Love my scooter it helps me get around and im so so greatful of this scooter that its changed my life

Rated 5 out of 5 stars

A very good company to deal with my first scooter arrived damaged. Informed them and they collected the damaged one and sent a replacement straight out thanks

Rated 5 out of 5 stars

400015897 Order Number Once again 1st class service from scooter city ordering my spare tube for Zipper 1000w

Rated 5 out of 5 stars

Great service very quick service and delivery ..I'm really pleased with the item it will make I travel a lot better and easier thank you sooter city ...

Rated 4 out of 5 stars

I think this scootercity some items is good value for money and not bad quality items. I do understand the some items do take time for stock coming in from China overseas.

Rated 5 out of 5 stars

Bought a two piece plastic foot rest for my mini moto quad, could not find it anywhere else, reasonably priced and fast delivery.fit perfect. Well pleased.

Rated 5 out of 5 stars

A great product at a great price, seems cheaper than other sites. Nice to know there is a backup if anything goes wrong and also can obtain spare parts too. My order number:- 400016308

Rated 5 out of 5 stars

Was a little worried after placing my order when I read the reviews, but we never had any problems with our 2 kids dirt bikes When I had a query they were quick to respond and bikes are in perfect con... See more

Rated 4 out of 5 stars

400018835 Great price and feel I have purchased with confidence with the 6 month warranty. Looking forward to commuting to work with a little help when I feel tired.

Rated 5 out of 5 stars

Ordered dirt bike for my grandson for Christmas good communication from scooter city right up to delivery great bike , sturdy

Rated 5 out of 5 stars

Order number 400026633. Have just Registered and ordered two sets of mudguards for 2 Zipper Z4 electric bikes. Very EASY to use the website.

Rated 5 out of 5 stars

Good selection of Z4 spares. User friendly Website. Using PayPal it was so easy to place my order. (400031436)

Rated 4 out of 5 stars

simple easy and cheap only way could improve was if there was a online chat for any questions

Rated 5 out of 5 stars

I was happy when I purchased my cycle from Scooter City last year and with their help when I was struggling to assemble the front handlebars / forks. I have used them again to order a new part which a... See more

Rated 4 out of 5 stars

Great scooter my boy loves it. Very good customer services and they will help you if you have a problem. As we did scooter was broken in delivery and Scooter city offered the parts to fix it but i had... See more

Rated 5 out of 5 stars

I ordered a petrol deluxe scooter for my nephew. Scootercity was very helpful as I sent an email with some enquiries prior to my order. The staff of Scootercity really helped me out so I could make a... See more

Rated 4 out of 5 stars

This is an excellent bike and value for money. I had a z6 earlier which I unfortunately crashed and waiting to have it repaired, but then I decided to buy another because overall I'll be saving money.... See more

Rated 5 out of 5 stars

I bought a quad bike from these guys, delivery was quick and when I emailed them following my purchase their support team was quick to respond and really helpful. I'm about to buy another for my young... See more

Rated 5 out of 5 stars

I'd seen the TV ad for electric bikes but saw they were selling them for around £1000. After a bit of shopping around I found this place was selling them for half that. Although the company is not as... See more

Rated 5 out of 5 stars

Order #400011231 Found the part I needed immediately, on check out you get the choice of PayPal, which I consider to be extremely safe, paid immediately, all done and dusted with the order in 10 minu... See more

Rated 5 out of 5 stars

Ordered a quad bike on Wednesday and it came on Friday which is pretty impressive for a big item like this. The order came in a big brown carton and is pretty heavy. It came pretty much ready to go bu... See more

Rated 5 out of 5 stars

I’ve recently been looking to buy my son a scooter and I’ve messaged the guys at scooter city a lot. They’ve come back to me in a timely and polite manner. So far really pleased and now I’ve just mad... See more

Rated 4 out of 5 stars

i would like more details of spare parts as well as more accurate images to the parts. some parts that i have required and purchased had no image at all. i would also like to see additional available... See more

Rated 3 out of 5 stars

A piece of cake to order the item I required. The company loses stars because the original "consumable" item only lasted a few hours of wear and tear before needing to be replaced, and that's just not... See more

Rated 3 out of 5 stars

Asked for help with problem electric bike called and was told to email and get reply within 24 hrs this did not happen ticket was generated so I am not to happy with that but have ordered the part... See more

Rated 4 out of 5 stars

i tried groupon who I am with for years wondering where my scooter was?,i discovered they sold out so I typed in scooters and you matched the product so now I will see how your service is .

Rated 4 out of 5 stars

Very cool and easy website to use, found the answers and questions about products very helpful and will definitely be coming to shop here again, thanks :)

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4.3

Excellent

TrustScore 4.5 out of 5

446 reviews

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Hasn’t replied to negative reviews


Rated 5 out of 5 stars

The delivery guys put the box…

The delivery guys put the box containing the scooter just inside my front door. They told me it was heavy. But I had already worked out how I was going to handle it. I put the box down on the floor, and took it into the front room. It would of been helpful if the delivery guys had hung around until I checked the contents.

October 1, 2025
Unprompted review
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Rated 1 out of 5 stars

Bought a faulty bike & tracker — excellent communication but sold damaged goods. £359 wasted.

I bought a Reduced Z2 Aluminium Folding Electric Bike (SKU: REDUCED11 — Standard 1 Speed, 9AH, Gloss Black) and a Tracker Mini Anti-Theft Asset Tracker (SKU: VTRACKER) from Scooter City on 11 January. From day one the tracker recommended for the bike didn’t fit, and I experienced immediate problems with the wheels and other equipment.

After emailing support they were communicative and responsive, which I appreciate. However, despite that support the bike appears to have been sold close to unusable condition. In under a year I’ve spent £359 on repairs and now need to replace the second outer wheel (approx. £25) and an inner tube (£20). I’m 24 and rely on the brands I buy — I feel misled and that my money went toward fixing a product rather than owning one that worked.

If you’re considering buying from Scooter City, be cautious: good customer communication but the product I received was not fit for purpose. I expected better quality for the price.

October 5, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic kids ebike

Ordered an electric balance bike for my son’s upcoming birthday. Very quick delivery, easy purchase. Excellent bike, everything included in the box to put the last couple of bits together. We went for the zipper kids electric balance bike. Best price on the market, excellent experience. Had 1 question about the bike which I have only sent over tonight but can imagine it will be a quick and simple response.

September 10, 2025
Unprompted review
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Rated 1 out of 5 stars

Where do you poorer quality

Where do you poorer quality? You cannot get your delivery on the time also I see it is not starting so I am trying to contact with him. How should I return to you? Not telling me and they have no contact number on the website

August 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Really good service next day delivery

Really good service next day delivery. Quality of the bike is not the best battery only lasts about 30 minuites after full charge quite loud aswell considering it’s electric. But Carnt complain compared to some of the other electric bikes on the market

June 28, 2025
Unprompted review
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Rated 4 out of 5 stars

Order #4000193344

Order #4000193344
Your site says "in stock" so am a little disappointed that I have to wait the additional days.
I presume that you will be confirming despatch?
I need to be in touch with your courier service in order to grant them access to my building, please advise how I should go about this.
\ef

June 11, 2025
Unprompted review
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