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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its reliability and effectiveness. Consumers are particularly impressed with the customer service, often describing it as outstanding and noting the promptness and helpfulness of the support team. People frequently mention specific support staff members, such as Chris, Tristan, Robert and Aiza, appreciating their patience, expertise, and dedication to resolving issues. The reviewers also appreciate the staff's willingness to go the extra mile to ensure customer satisfaction. However, there are mixed opinions about order and staff. On the other hand, reviewers expressed concerns about refund.

Based on these reviews

Rated 5 out of 5 stars

Good customer support that works with you to find exactly what you're looking for. I worked with an agent called Chris and he helped test several proxies till I found one that fit my requirements, tha... See more

Company replied

Rated 5 out of 5 stars

Great proxy service - fast, reliable and easy to use. I had an issue setting things up, and their support team (especially Chris) was amazing. He was quick, patient and really helpful. Highly recommen... See more

Company replied

Rated 5 out of 5 stars

I wasn't getting my proxy details inside the dashboard so I opened a support ticket and Chris helped me to find out my full IP Details....thank you team Mars Proxies and Chris

Company replied

Rated 5 out of 5 stars
Redirected

Im using many provider or at least I used to in the past. I discovered MarsProxies very recently and I love them. Especially that your subscription / paid proxies wont expire if u dont use them. The t... See more

Company replied

Rated 5 out of 5 stars
Verified

I've been using MarsProxies for a few months now and after trying other popular options I can say that they are the best service by far. I had the pleasure of dealing with Chris and Robert from supp... See more

Company replied

Rated 5 out of 5 stars

Great support, Chris from MarsProxies support did a very good job in replacing my proxy with a new one while also being very responsive.

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Mars Proxy, thanks to Robert from customer support. He was very professional, quick to respond, and went above and beyond to make sure my issue was resolved smoothly... See more

Company replied

Rated 5 out of 5 stars

Nice support, answer every question and sort me out with new proxies if i ever have problems within minutes too. Mostly Chris - super helpful and doesnt take long to reply!

Company replied

Rated 5 out of 5 stars

I’m very satisfied with MarsProxies. The service is reliable, and the support team is excellent. Special thanks to "Tristan" from the support team ; he does an outstanding job and really goes above an... See more

Company replied

Rated 5 out of 5 stars

I am back here reviewing for them, it was already 2 years ago since i first bought on them. They are always reliable and easy to talk to-specially Chris from their support! Would recommend them overal... See more

Company replied

Rated 5 out of 5 stars

my experience has been great since I started purchasing their products. Tristan was friendly and gives you assurance on the product you're buying. If the product does not suit your usecase, they can o... See more

Company replied

Rated 5 out of 5 stars

I love the service I get from MarsProxies. Their proxies are flexible and the cheapest I have ever came across in this industry. Their quality service is also exceptional. I had an issue recently and... See more

Company replied

Rated 5 out of 5 stars

I had an issue with my proxy and Tristan was incredibly helpful and patient throughout the process. He took the time to assist me thoroughly and, even after resolving my issue, he kindly offered to he... See more

Company replied

Rated 5 out of 5 stars

I have had the best experience, especially with their customer support. Quick to respond to queries and professionals. Robert assisted me, and he was great.

Company replied

Rated 5 out of 5 stars

Chris was extremely quick and knowledgeable with assisting me when I requested help! Was able to trouble shoot through my issue and find a solution very quickly.

Company replied

Rated 5 out of 5 stars

I recently purchased ISP proxies from Mars Proxies and had a great experience. The proxies are fast and reliable. A special shoutout to Chris from support who was incredibly helpful and patient with m... See more

Company replied

Rated 5 out of 5 stars

Mars Proxy support, named Robert, answered my question very well and solved my problem, excellent.

Company replied

Rated 5 out of 5 stars

The customer service representative, Chris, was very patient and helpful in solving my problem. He patiently searched for a fresh IP address for the site I wanted. Good job, Marsproxies, especially C... See more

Company replied

Rated 5 out of 5 stars

Chris is very patient and professional. He solved my problem about how to use the IP on my mobile phone quickly and clearly. Great support!

Company replied

Rated 5 out of 5 stars

At first, I had issues with the proxies and was about to leave, but Chris handled everything very professionally. Now I have high-quality working proxies, and the support is top-notch!

Company replied

Rated 5 out of 5 stars

marsproxies is great, high quality proxies at fair prices.. and the support! wow.. Chris over there was very helpful answering my questions, 5 star all around

Company replied

Rated 5 out of 5 stars

I had a great experience with MarsProxies thanks to Chris from the support team. He was incredibly helpful, responsive, and made the whole process smooth. Really appreciate the professional assistance... See more

Company replied

Rated 5 out of 5 stars

Tristan with Mars Proxies support team is prompt, professional and polite. Best costumer support I've came across!

Company replied

Rated 5 out of 5 stars

Good proxy and good services provided here i would love to mention Mr. Chris as the customer service that always help what buyers need

Company replied

Rated 5 out of 5 stars

Robert was very useful, he helped me realize my mistake

Company replied

Rated 5 out of 5 stars

Fast response and Good Speed was a pleasure to be part of this, got a fast attention from Chris who do a great job helping me to get the things done, good proxies

Company replied

Rated 5 out of 5 stars

robert was great, helped me out with replacing proxies as I wanted to have the same as earlier

Company replied

Rated 5 out of 5 stars

I've been looking for a good proxy for a long time and finally found one. I want to say a huge thank you to Chris. He was very kind and helped me quickly. He genuinely wanted to help. I really liked h... See more

Company replied

Rated 5 out of 5 stars

timely and easy to relate with person, willing to go to any length for the satisfaction of his clients.

Company replied

Rated 5 out of 5 stars

I was thoroughly impressed by Chris’s outstanding service while resolving my IP issue. He remained calm, patient, and highly responsive, taking the time to explain each step and ensure I understood th... See more

Company replied

Rated 5 out of 5 stars

really good and fresh(!) items from MarsProxies services and also TOP support from the team and especially from Tristan!!!! Thank you guys!

Company replied

Rated 5 out of 5 stars

Best customer support by Tristan and the team and very prompt to answer questions. Very helpful

Company replied

Rated 5 out of 5 stars

my experience was great as Chris really helped me get the exact product I wanted. Thank you Chris for your help.

Company replied

Rated 5 out of 5 stars

This company customer support it is really great, they respond very fast and they are understanding especially "Chris"

Company replied

Rated 5 out of 5 stars

Tristan is ALWAYS extremely helpful, communicates well, and addresses all the issuess we've experienced. Great customer support!

Company replied

Rated 5 out of 5 stars

best customer service, chris is always heplful. the proxies are great for my tiktok use as well

Company replied

Rated 4 out of 5 stars

Perfect if you want to get a single proxy W for Unlimited traffic but bandwidth at 70 Mbps ( - Upload speed for datacenter US proxy, i saw 200-300 mbps slipped at the beginning and then back to 7... See more

Company replied

Rated 5 out of 5 stars

Chris demonstrated exceptional patience and professionalism throughout the process of resolving my IP issue—his attentive and proactive approach not only fixed the problem efficiently but also made th... See more

Company replied

We perform checks on reviews


4.7

Excellent

TrustScore 4.5 out of 5

324 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Outstanding Support from Chris

I had a great experience with MarsProxies thanks to Chris from the support team. He was incredibly helpful, responsive, and made the whole process smooth. Really appreciate the professional assistance!

October 8, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello George,

Thank you for your positive review! Helpful support is something we strive for every day.

Rated 5 out of 5 stars

my experience was great as Chris really…

my experience was great as Chris really helped me get the exact product I wanted. Thank you Chris for your help.

October 8, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Seif,

Thank you for your kind words. We’re glad Chris could assist you.

Rated 5 out of 5 stars

Chris is very patient and professional

Chris is very patient and professional. He solved my problem about how to use the IP on my mobile phone quickly and clearly. Great support!

October 7, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Andy,

Your feedback means a lot to us. We’re pleased Chris could address your concern quickly.

Rated 5 out of 5 stars

5 of 5 for real!

really good and fresh(!) items from MarsProxies services and also TOP support from the team and especially from Tristan!!!! Thank you guys!

October 6, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Mikhail,

Thank you for appreciating the quality of our proxies! We’re here to help whenever you need.

Rated 5 out of 5 stars

Robert made me happy.

October 4, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Lolio,

We’re glad to know you found Robert's support helpful. Thank you for your review.

Rated 5 out of 5 stars

Chris was a great help

October 4, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Jason,

It’s wonderful to know you had a good experience with Chris's support. Thank you for sharing!

Rated 1 out of 5 stars

Very bad customer services from…

Very bad customer services from MarsProxies!
Don't lose your precious time with them!
Do not recommend!

P.S. It seems that Trustpilot, at the company's request, is not posting my and others' reviews, even though I am a verified member. This means that not all negative reviews on Trustpilot are displayed, this is to suit the companies and to ask us buyers to provide reviews here on Trustpilot.

October 3, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Eric,

Thank you for taking the time to share your experience. Our team is always here to help, and we value feedback that helps us improve.

We’ve noticed that you’ve left multiple reviews. Our team would be glad to assist you with any concerns you may have. That said, we kindly ask that our communication remains respectful. If you’re open to a constructive conversation, we’re ready to resolve any concerns you may have.

Rated 5 out of 5 stars

Great customer service

This company customer support it is really great, they respond very fast and they are understanding especially "Chris"

October 3, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello,

Your review means a lot to us. We’re happy Chris could provide the timely support you needed.

Rated 5 out of 5 stars

Chris is one of the best

Chris is one of the best; he solves all my problems with ease.

October 1, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Charles,

Thank you for the review. We are glad Chris's assistance met your expectations.

Rated 5 out of 5 stars

Tristan

timely and easy to relate with person, willing to go to any length for the satisfaction of his clients.

September 30, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Benson,

We appreciate your positive review. Helpful assistance is something we strive for every day.

Rated 5 out of 5 stars

Best Customer Service

Best customer support by Tristan and the team and very prompt to answer questions.
Very helpful

September 30, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Sammy,

Thank you for your positive feedback. We are glad Tristan could help you quickly and effectively.

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful
the support is very good (Tristan)

September 28, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Abdelrahman,

Thank you for your positive feedback. We are always happy to help!

Rated 5 out of 5 stars

Helpful and Friendly service!

Chris was extremely quick and knowledgeable with assisting me when I requested help! Was able to trouble shoot through my issue and find a solution very quickly.

September 24, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Mink,

Your feedback is highly appreciated. We’re glad Chris could resolve things for you fast.

Rated 5 out of 5 stars

Great support from the team.

Great support from Tristan. Great job!

September 23, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Hanafi,

Thank you for taking the time to share your review. We are glad to know Tristan's assistance was helpful!

Rated 2 out of 5 stars

Lost my proxy after few months.!

I have been using their services for a few months, and everything was good until my proxy got expired, as soon as it got expired I contacting them to pay again within 24 hours. They just refused to give me my subnet and IP back. they should atleast give us some time I think 24 hours are not enough to just refuse to give me my subnet back. I tried to explain them that it was really important as my Paypal and tiktok both are using that proxy, but still they just refused to help.

September 22, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Muhammad,

Thank you for sharing your experience with us. We are dedicated to providing quality service, and we would gladly review this case.

We sent you a request for more details via the Trustpilot platform. When you have a moment, please share them with us, and our team will contact you directly regarding this case. Our team is always here to help.

Rated 5 out of 5 stars

great working proxies and helpful…

great working proxies and helpful customers service by Robert

September 21, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Dev North,

Thank you for your kind words. We are happy to know our service met your needs.

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