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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its reliability and effectiveness. Consumers are particularly impressed with the customer service, often describing it as outstanding and noting the promptness and helpfulness of the support team. People frequently mention specific support staff members, such as Chris, Tristan, Robert and Aiza, appreciating their patience, expertise, and dedication to resolving issues. The reviewers also appreciate the staff's willingness to go the extra mile to ensure customer satisfaction. However, there are mixed opinions about order and staff. On the other hand, reviewers expressed concerns about refund.

Based on these reviews

Rated 5 out of 5 stars

Good customer support that works with you to find exactly what you're looking for. I worked with an agent called Chris and he helped test several proxies till I found one that fit my requirements, tha... See more

Company replied

Rated 5 out of 5 stars

Great proxy service - fast, reliable and easy to use. I had an issue setting things up, and their support team (especially Chris) was amazing. He was quick, patient and really helpful. Highly recommen... See more

Company replied

Rated 5 out of 5 stars

I wasn't getting my proxy details inside the dashboard so I opened a support ticket and Chris helped me to find out my full IP Details....thank you team Mars Proxies and Chris

Company replied

Rated 5 out of 5 stars
Redirected

Im using many provider or at least I used to in the past. I discovered MarsProxies very recently and I love them. Especially that your subscription / paid proxies wont expire if u dont use them. The t... See more

Company replied

Rated 5 out of 5 stars
Verified

I've been using MarsProxies for a few months now and after trying other popular options I can say that they are the best service by far. I had the pleasure of dealing with Chris and Robert from supp... See more

Company replied

Rated 5 out of 5 stars

Great support, Chris from MarsProxies support did a very good job in replacing my proxy with a new one while also being very responsive.

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Mars Proxy, thanks to Robert from customer support. He was very professional, quick to respond, and went above and beyond to make sure my issue was resolved smoothly... See more

Company replied

Rated 5 out of 5 stars

Nice support, answer every question and sort me out with new proxies if i ever have problems within minutes too. Mostly Chris - super helpful and doesnt take long to reply!

Company replied

Rated 5 out of 5 stars

I’m very satisfied with MarsProxies. The service is reliable, and the support team is excellent. Special thanks to "Tristan" from the support team ; he does an outstanding job and really goes above an... See more

Company replied

Rated 5 out of 5 stars

I am back here reviewing for them, it was already 2 years ago since i first bought on them. They are always reliable and easy to talk to-specially Chris from their support! Would recommend them overal... See more

Company replied

Rated 5 out of 5 stars

my experience has been great since I started purchasing their products. Tristan was friendly and gives you assurance on the product you're buying. If the product does not suit your usecase, they can o... See more

Company replied

Rated 5 out of 5 stars

I love the service I get from MarsProxies. Their proxies are flexible and the cheapest I have ever came across in this industry. Their quality service is also exceptional. I had an issue recently and... See more

Company replied

Rated 5 out of 5 stars

I had an issue with my proxy and Tristan was incredibly helpful and patient throughout the process. He took the time to assist me thoroughly and, even after resolving my issue, he kindly offered to he... See more

Company replied

Rated 5 out of 5 stars

I have had the best experience, especially with their customer support. Quick to respond to queries and professionals. Robert assisted me, and he was great.

Company replied

Rated 5 out of 5 stars

Chris was extremely quick and knowledgeable with assisting me when I requested help! Was able to trouble shoot through my issue and find a solution very quickly.

Company replied

Rated 5 out of 5 stars

I recently purchased ISP proxies from Mars Proxies and had a great experience. The proxies are fast and reliable. A special shoutout to Chris from support who was incredibly helpful and patient with m... See more

Company replied

Rated 5 out of 5 stars

Mars Proxy support, named Robert, answered my question very well and solved my problem, excellent.

Company replied

Rated 5 out of 5 stars

The customer service representative, Chris, was very patient and helpful in solving my problem. He patiently searched for a fresh IP address for the site I wanted. Good job, Marsproxies, especially C... See more

Company replied

Rated 5 out of 5 stars

Chris is very patient and professional. He solved my problem about how to use the IP on my mobile phone quickly and clearly. Great support!

Company replied

Rated 5 out of 5 stars

At first, I had issues with the proxies and was about to leave, but Chris handled everything very professionally. Now I have high-quality working proxies, and the support is top-notch!

Company replied

Rated 5 out of 5 stars

marsproxies is great, high quality proxies at fair prices.. and the support! wow.. Chris over there was very helpful answering my questions, 5 star all around

Company replied

Rated 5 out of 5 stars

I had a great experience with MarsProxies thanks to Chris from the support team. He was incredibly helpful, responsive, and made the whole process smooth. Really appreciate the professional assistance... See more

Company replied

Rated 5 out of 5 stars

Tristan with Mars Proxies support team is prompt, professional and polite. Best costumer support I've came across!

Company replied

Rated 5 out of 5 stars

Good proxy and good services provided here i would love to mention Mr. Chris as the customer service that always help what buyers need

Company replied

Rated 5 out of 5 stars

Robert was very useful, he helped me realize my mistake

Company replied

Rated 5 out of 5 stars

Fast response and Good Speed was a pleasure to be part of this, got a fast attention from Chris who do a great job helping me to get the things done, good proxies

Company replied

Rated 5 out of 5 stars

robert was great, helped me out with replacing proxies as I wanted to have the same as earlier

Company replied

Rated 5 out of 5 stars

I've been looking for a good proxy for a long time and finally found one. I want to say a huge thank you to Chris. He was very kind and helped me quickly. He genuinely wanted to help. I really liked h... See more

Company replied

Rated 5 out of 5 stars

timely and easy to relate with person, willing to go to any length for the satisfaction of his clients.

Company replied

Rated 5 out of 5 stars

I was thoroughly impressed by Chris’s outstanding service while resolving my IP issue. He remained calm, patient, and highly responsive, taking the time to explain each step and ensure I understood th... See more

Company replied

Rated 5 out of 5 stars

really good and fresh(!) items from MarsProxies services and also TOP support from the team and especially from Tristan!!!! Thank you guys!

Company replied

Rated 5 out of 5 stars

Best customer support by Tristan and the team and very prompt to answer questions. Very helpful

Company replied

Rated 5 out of 5 stars

my experience was great as Chris really helped me get the exact product I wanted. Thank you Chris for your help.

Company replied

Rated 5 out of 5 stars

This company customer support it is really great, they respond very fast and they are understanding especially "Chris"

Company replied

Rated 5 out of 5 stars

Tristan is ALWAYS extremely helpful, communicates well, and addresses all the issuess we've experienced. Great customer support!

Company replied

Rated 5 out of 5 stars

best customer service, chris is always heplful. the proxies are great for my tiktok use as well

Company replied

Rated 4 out of 5 stars

Perfect if you want to get a single proxy W for Unlimited traffic but bandwidth at 70 Mbps ( - Upload speed for datacenter US proxy, i saw 200-300 mbps slipped at the beginning and then back to 7... See more

Company replied

Rated 5 out of 5 stars

Chris demonstrated exceptional patience and professionalism throughout the process of resolving my IP issue—his attentive and proactive approach not only fixed the problem efficiently but also made th... See more

Company replied

We perform checks on reviews


4.7

Excellent

TrustScore 4.5 out of 5

323 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

They refuse to issue refunds even if…

They refuse to issue refunds even if you never use the proxies, despite EU consumer law clearly granting that right. Terrible customer service, they’ll say anything to avoid giving your money back. I had to involve my payment provider (Revolut) to get the issue handled, because they simply refused to cooperate.

October 29, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Alessandro,

Thank you for taking the time to share your feedback. We understand your concern and appreciate you bringing this to our attention.

If you have any further questions or concerns, we are here to assist you.

Rated 5 out of 5 stars

Robert was very useful

Robert was very useful, he helped me realize my mistake

October 25, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Philip,

We are happy to know Robert's support was helpful. Thank you for sharing your experience!

Rated 5 out of 5 stars

Tristan the man!

October 24, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello T C,

Thank you for your positive review! We are glad Tristan's assistance met your needs.

Rated 5 out of 5 stars

Chris 非常友善

Chris 非常友善,非常热情,很好

October 22, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello 文强,

We’re glad Chris's efforts were appreciated. Thank you for your positive feedback.

Rated 5 out of 5 stars

fast and good work helpfull

October 21, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Kei,

We’re happy to know your case was resolved quickly. Thanks for the positive feedback!

Rated 5 out of 5 stars

I wasn't getting my proxy details…

I wasn't getting my proxy details inside the dashboard so I opened a support ticket and Chris helped me to find out my full IP Details....thank you team Mars Proxies and Chris

October 21, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Tasrif,

Your feedback means a lot. We’re pleased Chris could assist you effectively.

Rated 5 out of 5 stars

I have had the best experience

I have had the best experience, especially with their customer support. Quick to respond to queries and professionals. Robert assisted me, and he was great.

October 17, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello James,

Thank you for your kind words. We are happy Robert could assist you when you needed it.

Rated 5 out of 5 stars

They immediately understood me and helped me.

I've been looking for a good proxy for a long time and finally found one. I want to say a huge thank you to Chris. He was very kind and helped me quickly. He genuinely wanted to help. I really liked how friendly he was. Thank you so much, Chris, you're the best.

October 16, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Dg Eh,

Our team highly appreciates your feedback. We are glad to be your top choice for proxies.

Rated 5 out of 5 stars

Very good proxies and also the support…

Great proxy service - fast, reliable and easy to use. I had an issue setting things up, and their support team (especially Chris) was amazing. He was quick, patient and really helpful. Highly recommend!

October 14, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Luke,

Your kind feedback is highly appreciated. Thank you for recognizing the quality of our proxies!

Rated 5 out of 5 stars

best customer service

best customer service, chris is always heplful. the proxies are great for my tiktok use as well

October 15, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Nahom,

Your review means a lot to us. Thank you for recognizing our efforts!

Rated 5 out of 5 stars

Great support from Chris

Great support, Chris from MarsProxies support did a very good job in replacing my proxy with a new one while also being very responsive.

October 15, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Le,

Thank you for your feedback. We are glad to know Chris's assistance met your needs!

Rated 5 out of 5 stars

Chris demonstrated exceptional patience…

Chris demonstrated exceptional patience and professionalism throughout the process of resolving my IP issue—his attentive and proactive approach not only fixed the problem efficiently but also made the entire experience incredibly smooth and reassuring. It’s rare to encounter such dedicated and customer-centric service, and I’m truly impressed.

October 16, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Terry,

Thank you for your kind words! We are thrilled to know Chris could assist you effectively. Providing smooth and helpful service is our goal.

Rated 5 out of 5 stars

Mars Proxy support

Mars Proxy support, named Robert, answered my question very well and solved my problem, excellent.

October 13, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Mehdi,

We highly appreciate your feedback! It's rewarding to know Robert could help you when you needed it.

Rated 5 out of 5 stars

Tristan is the STAR!

Tristan is ALWAYS extremely helpful, communicates well, and addresses all the issuess we've experienced. Great customer support!

October 13, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello KK,

Your feedback means a lot. We’re happy to know Tristan's assistance met your needs.

Rated 5 out of 5 stars

robert was great

robert was great, helped me out with replacing proxies as I wanted to have the same as earlier

October 11, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Mo,

We appreciate your kind feedback. Our team is always here to help!

Rated 5 out of 5 stars

Understandable and Customer-Oriented

Good customer support that works with you to find exactly what you're looking for. I worked with an agent called Chris and he helped test several proxies till I found one that fit my requirements, thanks a lot to him and MarsProxies.

October 11, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Mr. P,

Your feedback is highly appreciated. We’re glad Chris could assist you effectively.

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