Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its reliability and effectiveness. Consumers are particularly impressed with the customer service, often describing it as outstanding and noting the promptness and helpfulness of the support team. People frequently mention specific support staff members, such as Chris, Tristan, Robert and Aiza, appreciating their patience, expertise, and dedication to resolving issues. The reviewers also appreciate the staff's willingness to go the extra mile to ensure customer satisfaction. However, there are mixed opinions about order and staff. On the other hand, reviewers expressed concerns about refund.

Based on these reviews

Rated 5 out of 5 stars

Good customer support that works with you to find exactly what you're looking for. I worked with an agent called Chris and he helped test several proxies till I found one that fit my requirements, tha... See more

Company replied

Rated 5 out of 5 stars

Great proxy service - fast, reliable and easy to use. I had an issue setting things up, and their support team (especially Chris) was amazing. He was quick, patient and really helpful. Highly recommen... See more

Company replied

Rated 5 out of 5 stars

I wasn't getting my proxy details inside the dashboard so I opened a support ticket and Chris helped me to find out my full IP Details....thank you team Mars Proxies and Chris

Company replied

Rated 5 out of 5 stars
Redirected

Im using many provider or at least I used to in the past. I discovered MarsProxies very recently and I love them. Especially that your subscription / paid proxies wont expire if u dont use them. The t... See more

Company replied

Rated 5 out of 5 stars
Verified

I've been using MarsProxies for a few months now and after trying other popular options I can say that they are the best service by far. I had the pleasure of dealing with Chris and Robert from supp... See more

Company replied

Rated 5 out of 5 stars

Great support, Chris from MarsProxies support did a very good job in replacing my proxy with a new one while also being very responsive.

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Mars Proxy, thanks to Robert from customer support. He was very professional, quick to respond, and went above and beyond to make sure my issue was resolved smoothly... See more

Company replied

Rated 5 out of 5 stars

Nice support, answer every question and sort me out with new proxies if i ever have problems within minutes too. Mostly Chris - super helpful and doesnt take long to reply!

Company replied

Rated 5 out of 5 stars

I’m very satisfied with MarsProxies. The service is reliable, and the support team is excellent. Special thanks to "Tristan" from the support team ; he does an outstanding job and really goes above an... See more

Company replied

Rated 5 out of 5 stars

I am back here reviewing for them, it was already 2 years ago since i first bought on them. They are always reliable and easy to talk to-specially Chris from their support! Would recommend them overal... See more

Company replied

Rated 5 out of 5 stars

my experience has been great since I started purchasing their products. Tristan was friendly and gives you assurance on the product you're buying. If the product does not suit your usecase, they can o... See more

Company replied

Rated 5 out of 5 stars

I love the service I get from MarsProxies. Their proxies are flexible and the cheapest I have ever came across in this industry. Their quality service is also exceptional. I had an issue recently and... See more

Company replied

Rated 5 out of 5 stars

I had an issue with my proxy and Tristan was incredibly helpful and patient throughout the process. He took the time to assist me thoroughly and, even after resolving my issue, he kindly offered to he... See more

Company replied

Rated 5 out of 5 stars

I have had the best experience, especially with their customer support. Quick to respond to queries and professionals. Robert assisted me, and he was great.

Company replied

Rated 5 out of 5 stars

Chris was extremely quick and knowledgeable with assisting me when I requested help! Was able to trouble shoot through my issue and find a solution very quickly.

Company replied

Rated 5 out of 5 stars

I recently purchased ISP proxies from Mars Proxies and had a great experience. The proxies are fast and reliable. A special shoutout to Chris from support who was incredibly helpful and patient with m... See more

Company replied

Rated 5 out of 5 stars

Mars Proxy support, named Robert, answered my question very well and solved my problem, excellent.

Company replied

Rated 5 out of 5 stars

The customer service representative, Chris, was very patient and helpful in solving my problem. He patiently searched for a fresh IP address for the site I wanted. Good job, Marsproxies, especially C... See more

Company replied

Rated 5 out of 5 stars

Chris is very patient and professional. He solved my problem about how to use the IP on my mobile phone quickly and clearly. Great support!

Company replied

Rated 5 out of 5 stars

At first, I had issues with the proxies and was about to leave, but Chris handled everything very professionally. Now I have high-quality working proxies, and the support is top-notch!

Company replied

Rated 5 out of 5 stars

marsproxies is great, high quality proxies at fair prices.. and the support! wow.. Chris over there was very helpful answering my questions, 5 star all around

Company replied

Rated 5 out of 5 stars

I had a great experience with MarsProxies thanks to Chris from the support team. He was incredibly helpful, responsive, and made the whole process smooth. Really appreciate the professional assistance... See more

Company replied

Rated 5 out of 5 stars

Tristan with Mars Proxies support team is prompt, professional and polite. Best costumer support I've came across!

Company replied

Rated 5 out of 5 stars

Good proxy and good services provided here i would love to mention Mr. Chris as the customer service that always help what buyers need

Company replied

Rated 5 out of 5 stars

Robert was very useful, he helped me realize my mistake

Company replied

Rated 5 out of 5 stars

Fast response and Good Speed was a pleasure to be part of this, got a fast attention from Chris who do a great job helping me to get the things done, good proxies

Company replied

Rated 5 out of 5 stars

robert was great, helped me out with replacing proxies as I wanted to have the same as earlier

Company replied

Rated 5 out of 5 stars

I've been looking for a good proxy for a long time and finally found one. I want to say a huge thank you to Chris. He was very kind and helped me quickly. He genuinely wanted to help. I really liked h... See more

Company replied

Rated 5 out of 5 stars

timely and easy to relate with person, willing to go to any length for the satisfaction of his clients.

Company replied

Rated 5 out of 5 stars

I was thoroughly impressed by Chris’s outstanding service while resolving my IP issue. He remained calm, patient, and highly responsive, taking the time to explain each step and ensure I understood th... See more

Company replied

Rated 5 out of 5 stars

really good and fresh(!) items from MarsProxies services and also TOP support from the team and especially from Tristan!!!! Thank you guys!

Company replied

Rated 5 out of 5 stars

Best customer support by Tristan and the team and very prompt to answer questions. Very helpful

Company replied

Rated 5 out of 5 stars

my experience was great as Chris really helped me get the exact product I wanted. Thank you Chris for your help.

Company replied

Rated 5 out of 5 stars

This company customer support it is really great, they respond very fast and they are understanding especially "Chris"

Company replied

Rated 5 out of 5 stars

Tristan is ALWAYS extremely helpful, communicates well, and addresses all the issuess we've experienced. Great customer support!

Company replied

Rated 5 out of 5 stars

best customer service, chris is always heplful. the proxies are great for my tiktok use as well

Company replied

Rated 4 out of 5 stars

Perfect if you want to get a single proxy W for Unlimited traffic but bandwidth at 70 Mbps ( - Upload speed for datacenter US proxy, i saw 200-300 mbps slipped at the beginning and then back to 7... See more

Company replied

Rated 5 out of 5 stars

Chris demonstrated exceptional patience and professionalism throughout the process of resolving my IP issue—his attentive and proactive approach not only fixed the problem efficiently but also made th... See more

Company replied

We perform checks on reviews


4.7

Excellent

TrustScore 4.5 out of 5

324 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Quick, friendly and effective

Quick, friendly and effective help by Tristan, thank you!

September 4, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Fh,

Thank you for letting us know about your experience! Prompt support is a key priority for us.

Rated 5 out of 5 stars

Chris is a beast

Chris is a beast

September 4, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Gmg,

We’re glad to know Chris's assistance made a difference for you. Thank you for the positive review.

Best regards,
The IPRoyal team

Rated 5 out of 5 stars

Amazing service as always!

MarsProxies literally the best on the market + Chris was Extremely helpful.

September 3, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Anon,

We’re pleased to be your top choice for proxies. Thank you for the positive feedback!

Rated 5 out of 5 stars

I had an assistance from Chris

I had an assistance from Chris, the service were on point he were hand to hand help me out with my order.

September 3, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Lim,

Thank you! Your satisfaction is our priority, and we're glad Chris's support has met it.

Rated 5 out of 5 stars

marsproxies is great

marsproxies is great, high quality proxies at fair prices.. and the support! wow.. Chris over there was very helpful answering my questions, 5 star all around

September 2, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Lance,

Thank you for your kind words! It’s rewarding to hear that Chris's assistance made a positive impact!

Rated 5 out of 5 stars

good proxy and good CS

good proxy and good CS with CHRIS

September 2, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Cengkir,

Thank you for your positive review. We are happy that Chris's assistance met your expectations.

Rated 5 out of 5 stars

Responsive & Reliable

Excellent service from Chris—very responsive and helpful. The proxy quality is top-notch.

August 30, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Adi,

We’re delighted to hear such positive feedback. Thank you for choosing our proxies!

Rated 5 out of 5 stars

The customer service representative

The customer service representative, Chris, was very patient and helpful in solving my problem. He patiently searched for a fresh IP address for the site I wanted.
Good job, Marsproxies, especially Chris.

August 29, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Candra,

We appreciate your kind feedback! Providing quality service is our goal, and we are glad to know Chris's assistance was helpful.

Rated 5 out of 5 stars
Verified

I've been using MarsProxies for a few…

I've been using MarsProxies for a few months now and after trying other popular options I can say that they are the best service by far. I had the pleasure of dealing with Chris and Robert from support, friendly people willing to help.

Llevo usando MarsProxies por unos meses ya y despues de probar otras opciones populares puedo decir que son el mejor servicio por amplia diferencia, tuve el agrado de tratar con Chris y Robert de soporte, gente amable y dispuesta a ayudar

August 27, 2025
MarsProxies logo

Reply from MarsProxies

Hello Juan,

We are thrilled to be called the best! Thank you for your trust in us.

Rated 5 out of 5 stars

tristan is very good in helping

tristan is very good in helping. very informative

August 27, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Liza,

Thank you for sharing your positive review. We are glad Tristan's assistance was helpful.

Rated 5 out of 5 stars

Excellent Service

I love the service I get from MarsProxies. Their proxies are flexible and the cheapest I have ever came across in this industry. Their quality service is also exceptional. I had an issue recently and CHRIS was soo helpful. He took his time to ensure that I receive my tailored order. He understood what I wanted and helped provide it.

August 27, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Olamide,

We’re pleased our proxies and assistance meet your standards. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Tristan best guy

tristan is such a good help, very fast to resolve my problem

August 26, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Enel,

Thank you for your positive review. We are glad Tristan could provide you with a quick solution.

Rated 5 out of 5 stars

Good Quality

Very good quality proxies and Robert always makes it work. Good support!

August 25, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Tiago,

Your positive feedback is highly appreciated. We are glad to know Robert's assistance was helpful.

Rated 5 out of 5 stars

5 STAR Review Very Recommended Service.

Definitely a 5 star review for me, customer support is absolutely amazing, they will answer your questions professionally and actually clarify it, I like this proxy service, definitely will buy more proxies in the future. Thank you Tristan, and Aiza, Wonderful support team.

August 24, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Levi,

Thank you for your kind words. We are thrilled to know our service met your expectations. Looking forward to continuing our partnership in the future!

Rated 5 out of 5 stars

RELIABLE PROVIDER

I am back here reviewing for them, it was already 2 years ago since i first bought on them. They are always reliable and easy to talk to-specially Chris from their support! Would recommend them overall proxy provider, marsproxies is the best!

August 22, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Morty,

Thank you for your kind feedback. We’re proud to deliver a quality proxy experience. Your satisfaction is what we strive for.

Rated 5 out of 5 stars

At first

At first, I had issues with the proxies and was about to leave, but Chris handled everything very professionally. Now I have high-quality working proxies, and the support is top-notch!

August 21, 2025
Unprompted review
MarsProxies logo

Reply from MarsProxies

Hello Leonid,

Thank you for sharing your experience. It’s always rewarding to hear our team made a positive impact!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look