Marleybones Reviews 592

TrustScore 4.5 out of 5

4.6

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the high quality of the product, noting the excellent ingredients used in the food. Many reviewers highlight that their dogs love the taste, with some mentioning improved digestion and shinier coats after switching to this brand. People also appreciate that their picky eaters now finish their meals with enthusiasm. While there are mixed opinions about the delivery service, order process and customer service, the product's quality is a recurring positive point. Consumers find the packaging convenient, especially the fact that it doesn't require freezer storage. Several reviewers mention the ease of managing their subscription, adjusting delivery dates, and adding or removing items.

Based on these reviews

Rated 5 out of 5 stars

We moved to Marleybones just over a month ago for one of my Shih Tzus (the other more recently moved across). Lola, suffers from a sensitive tummy, is a little anxious soul and sometimes gets a litt... See more

Company replied

Rated 5 out of 5 stars

My dog is fussy and would not eat his previous food, so I was looking for something else and came across Marleybones. He absolutely loved it from day one, and still does, four months later!

Company replied

Rated 5 out of 5 stars

Len loves his Marleybones , he loves to unbox too ! On a serious note most dog food upsets his stomach but not Marleybones - thankfully. My boy really enjoys Marleybones and so do the rest of the fam... See more

Company replied

Rated 5 out of 5 stars

Nina was such a good sensitive pup in her early year with lots of allergies when we found Marley bones and made the switch it completely transformed her! Her gut settled, poop become consistent and... See more

Company replied

Rated 5 out of 5 stars

We contemplated putting Willow on raw food for a while as this is what was recommended but lots of people! We weren’t keen on the idea as she was only 6 months old and freezing food didn’t meet our li... See more

Company replied

Rated 5 out of 5 stars

I love that the food contains such a variety of herbs, spices and superfoods to provide balanced, tasty nutrition for my dog. She particularly loves the flavours containing sage and chia-no stinky bre... See more

Company replied

Rated 3 out of 5 stars

The smell, the texture and the colour..awful. Dogs? They sniffed it and turned their heads. I bought the trial pack, then I emailed Marleybones telling them that I wasn't interested in a subscrip... See more

Company replied

Rated 5 out of 5 stars

I chose marlybones because it’s probably the healthiest option whilst being the easiest to store on the market! It’s great for travel and I can pick it up in supermarkets which means I never rea... See more

Company replied

Rated 5 out of 5 stars

Our Dog Frankie loves his Marleybone food and treats. He was a rescue and since we brought him home and started on Marleybone he is thriving. We love that it’s an ambient stored product so doesn’t tak... See more

Company replied

Rated 5 out of 5 stars

Excellent quality dog food, prepared and distributed with care and efficiency. Easy to use website and a friendly responsive team to help with queries. My cockapoo loves each meal and her health/wei... See more

Company replied

Rated 5 out of 5 stars

My dog has always been fussy and has digestive issues. We have tried lots of different brands but Marleybones is the best so far. My dog always finishes her meals and her digestive issues have disappe... See more

Company replied

Rated 5 out of 5 stars

We were lucky enough to be selected to trial Marleybones supplements. We can honestly say they are fantastic, there has been a noticeable improvement in my dogs oral and gut health but what makes it e... See more

Company replied

Rated 5 out of 5 stars

My puppy Stella has been a nightmare with her food since we tried to move her from boring kibble to healthier fresh food. I have wasted so much money on expensive foods just for her to sniff and walk... See more

Company replied

Rated 5 out of 5 stars

Derek (my dog) loves his dinners from Marleybones. We’ve worked out his favourite flavours and it’s been really easy to adjust our monthly order and add a few extra treats on top. The delivery always... See more

Company replied

Rated 5 out of 5 stars

Our golden retriever loves Marylebone. Considering food when weaning her off her puppy food, it was important to find a food which provided her all the goodness along with her loving it. The variety g... See more

Company replied

Rated 5 out of 5 stars

I've a King Charles Cavalier puppy who is a fussy eater, with a sensitive stomach and a chicken allergy. I cannot begin to tell you the issues we've had previously with getting him to eat his food. Wi... See more

Company replied

Rated 5 out of 5 stars

Eli was not food oriented and wouldn’t always eat but he loves Marleybones and eats every little bit xxx and I’m confident that he’s getting balanced nutrition- he looks amazing. I’ve also used th... See more

Company replied

Rated 5 out of 5 stars

My dog loves marleybones! I particularly like the little cartons, that you don’t have to put in the Freezer, a complete game changer. We can stock a whole months worth of food neatly in one small c... See more

Company replied

Rated 5 out of 5 stars

We started Marleybones when our dog was a puppy and have never looked back! He is now 4 years old and still devours every single meal with the same gousto! It’s not the cheapest dog food out there bu... See more

Company replied

Rated 5 out of 5 stars

Our dog Fergie has now been eating Marleybones for his meals for over two years. The quality of their products is excellent and we would never change it. They are now offering supplements for health s... See more

Company replied

Rated 5 out of 5 stars

My boy Oskar has been on Marleybones since he was a puppy (he’s almost 4now) and has been obsessed ever since. I spent weeks trying to navigate the world of dog food to find the perfect match and luck... See more

Company replied

Rated 5 out of 5 stars

Our dog absolutely loves her Marylebones meals and we are happy knowing that they are full of goodness. We definitely recommend this fab company

Company replied

Rated 5 out of 5 stars

Willow has been eating Marleybones for over a year now and we wouldn’t change foods again! Almost instantly we noticed a huge improvement in Willow’s digestive system and so many people commented on h... See more

Company replied

Rated 5 out of 5 stars
Verified

We are feeding Toula Marleybones for over 2 years now having previously fed her Butternut Box which she got bored of. Toula is crazy for her Marleybones - she literally whines when we prepare it. The... See more

Company replied

Rated 5 out of 5 stars

Although a bit pricey (particularly the new supplements), the quality is first rate and thoroughly enjoyed by my aging rescue terrier. The web site is fairly easy to navigate even for an oldy like me... See more

Company replied

Rated 5 out of 5 stars

Jack, my Border Collie, has been eating Marlebones for 3 years now and loves it! His bowl is always clean. Customer service is top drawer. They are pleasant and helpful and answer queries quickly an... See more

Company replied

Rated 5 out of 5 stars

So pleased to have discovered Marleybones as my dashund loves it. I tried her on other leading dog brands but she wasn't interested. Since changing to Marleybones she is one happy healthy dog. I stil... See more

Company replied

Rated 5 out of 5 stars

I've tried a few different dog food companies and I'm satisfied what Marleybone produce lives up to the competitvness of other brands. Its price point is manageable and with treats for life as part of... See more

Company replied

Rated 5 out of 5 stars

We’ve been feeding our pup marleybones for a few months now and she loves it. She gets so excited for mealtimes and it’s great to know we’re feeding her all the good stuff. We’ve also more recently mo... See more

Company replied

Rated 5 out of 5 stars

My dog Marley was such a fussy eater and would often refuse to eat his food. I tried wet, dry, raw the lot! Still Marley was very inconsistent with his eating habits and had a sensitive stomach where... See more

Company replied

Rated 5 out of 5 stars

We have tried numerous dog food companies, but this is by far the best. Easy to store and serve and no issues with moving deliveries around. Great Customer service with nothing too much trouble. Grea... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent product which my dog really enjoyed...very prompt service unfortunately we had to have our beautiful boy put to sleep due to cancer. However I hope to re home an older dog so hopefully he wi... See more

Company replied

Rated 5 out of 5 stars

Somehow, half my order was missing, I emailed Marley Bones and the next day, my missing half was on my doorstep. Fantastic, friendly, efficient service! My dog and I much appreciated the help and serv... See more

Company replied

Rated 5 out of 5 stars

Soots has a lot of food intolerances and it's been extremely difficult to find a suitable food for her, until we found Marleybones. The food is of the utmost quality and there are no ingredients that... See more

Company replied

Rated 5 out of 5 stars

Wish I had found this food sooner, my dog demolishes this food, yes it’s expensive but quality ingredients. Plus he used to poop 5 to 6 times a day! But since he been on this food only 3 a day now. He... See more

Company replied

Rated 5 out of 5 stars

Absolutely love MarleyBones - it’s the only food our cockapoo hasn’t turned his nose up at. We love how it can be kept in the cupboard until open but yet still is fresh & great for our dog.

Company replied

Rated 5 out of 5 stars

Last year I made a decision to change my dogs food based on how to store it. It wasn't an easy decision because I was happy with the current food so when I found Marleybones it was with trepidation... See more

Company replied

Rated 5 out of 5 stars

Excellent service - my teenage doggy loves the food from Marleybones. It took us a while to get her used to it but the transition instructions were really clear and easy to follow, and when I emailed... See more

Company replied

Rated 5 out of 5 stars

My dog is fuzzy with food and I have tried lots of different brands but none compare to Marleybones. The food is amazing and so are the treats and the new dental chews. The fact that I can program t... See more

Company replied

Rated 5 out of 5 stars

We switched from kibble to Marleybones for our pug puppy and couldn't be happier. After a brief transition, which Marleybones helps you with a guide, he LOVES his new food. I have never seen him go th... See more

Company replied

Rated 5 out of 5 stars

Great communication, I like how it is easy to move the date of delivery, and add or remove items to the order. The food is quite expensive so I cannot afford to solely feed the wet food. It would be g... See more

Company replied

Rated 5 out of 5 stars

Amazing ! My boy loves the food and thriving on it . Conveniently can be stored in cupboard. Yes it’s not the cheapest but as they say you get what you pay for !!

Company replied

Rated 5 out of 5 stars

Amazing fresh and great quality dog food, with fab customer service! I’m so glad I found this food for my dog, she’s never been better!! Digestive and skin issues cleared up and she’s looking great.... See more

Company replied

Rated 5 out of 5 stars
Verified

Really enjoying Marleybones experience so far! The first delivery came on time, and my dog has been happily awaiting all her meals. Great quality of ingredients, and the best thing —the freezer is no... See more

Company replied

Rated 5 out of 5 stars

I've been feeding my Border Collie, Jack, Marlebones for around 3 years I think it is now and he loves it. Ok, it may not be the cheapest dog food around, but the quality is the best as far as I'm con... See more

Company replied

Rated 5 out of 5 stars

My two year old monty yorkshire terrier loves the food. Never turns his food down loves every bite

Company replied

Rated 5 out of 5 stars

My dog as he has now reached 12 has got fussy with his food. He now enjoys his tasty healthy food and snacks.

Company replied

Rated 5 out of 5 stars

Our wirehaired dachshund, Nora, has been having Marleybones for several years now and absolutely thrives on it! I know she’s always getting the right nutrition and I’m never worried she’s getting too... See more

Company replied

Rated 5 out of 5 stars

After the poor start, I have been very impressed with the way my complaint was handled and have now gone back over to Marleybones. They say to judge a company on how they deal with problems and Mar... See more

Company replied

We perform checks on reviews


Company details

  1. Pet Store
  2. Animal Feed Store

Written by the company

Sustainable dog dining to your doorstep.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

592 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 81% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Trial box automatically turns into a subscription beware!!

Ordered the trial box which was 4 meals for £17. Was not informed this automatically signs you up for a monthly subscription which I found out about this morning when £177 was taken from my bank account!!
£177 a month firstly is absolutely ridiculous.
I contacted them via email to say I did not order or plan a subscription and they said the orders already placed and there’s nothing they can do.
I have had to go online to cancel and had no refund of a ridiculous amount of money!

October 15, 2025
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Gabby,

Thank you for sharing your feedback. I completely understand how frustrating this must have felt, and I’m sorry for any confusion.

Just to clarify, our Trial Box is part of a flexible subscription, clearly outlined during checkout. Your first full box is delivered two weeks after the trial, with subsequent boxes arriving every four weeks - or on a schedule that works best for you. Our plans are fully flexible, so you can skip a delivery or cancel at any time.

We also send a reminder email three days before each renewal, giving plenty of time to make any changes or cancel if needed.

I hope our recent conversation helped clarify everything and address your concern. Our mission is to reshape dog nutrition and make life easier for both dogs and their owners, and your feedback is so valuable in helping us continue to improve.

Marie

Rated 5 out of 5 stars

Great customer service

Great customer service. The meals are convenient to store and use. My dog Benji loves his meals. I recycle the packaging so it’s a great eco product. I use our motorhome a lot so the meals are easy to transport and use while travelling.

October 12, 2025
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Bootsey,

Thank you so much for sharing your Marleybones experience! We’re thrilled to hear that Benji is enjoying his meals and that they’re making life easier for you, especially when travelling in your motorhome.

And yes - all of the packaging across our entire product range is 100% recyclable!

Thanks again for your support. We can’t wait to keep helping Benji enjoy healthy, freshly prepared meals wherever your adventures take you!

Marie

Rated 2 out of 5 stars

Ordered the food on the 5th October

Ordered the food on the 5th October, advised it was shipped on the 7th but DPD still haven't received it. I can't get through to anyone to discuss, takes hours on the webchat which is just AI and emails take days to respond but responses I get at AI generated and don't resolve the issue

October 10, 2025
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Tracey,

Thank you so much for sharing your feedback. We completely understand how frustrating this must have been.

Whilst our web chat uses AI, it’s simply there to quickly gather order details so our team can step in and resolve any issues faster. We really appreciate you letting us know about the delay with DPD, as it allowed us to arrange a replacement for you and look into the matter with them.

Thank you for your patience - we hope your replacement has arrived safely and that your pup is enjoying their Marleybones meals!

Marie

Rated 2 out of 5 stars

The whole company needs a shake up…

The whole company needs a shake up really. This food is expensive and when paying that you should feel you will get great service. They take the funds out of bank but delivery of food is up to ten days later, leaving you in limbo and dog having to eat an alternative while you wait. Customer service is AI and takes an age to actually respond. It’s such a shame as if they just did what they promise they would not have lost another customer.

Food is 4/5 but it just never arrives on time.

October 9, 2025
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Sam,

Thank you so much for sharing your feedback - we completely understand how stressful it is when a delivery runs late, especially when it disrupts your pup's routine. You’re absolutely right that great food deserves great service.

We’re a small team, and while we use AI to assist with simple enquiries, it’s only there to collect quick details like an email or order number so our team can step in faster. We’re constantly improving it, and your feedback genuinely helps us do that.

I’m glad to see your order has now been delivered. We usually achieve a 99% delivery success rate - so we really appreciate you reaching out so we could step in and resolve your issue.

At Marleybones, we’re on a mission to reshape dog nutrition - and we’re equally committed to matching that quality with reliable, personal service.

Marie

Rated 5 out of 5 stars

Amazing

Amazing !
My boy loves the food and thriving on it .
Conveniently can be stored in cupboard.
Yes it’s not the cheapest but as they say you get what you pay for !!

October 8, 2025
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Steven,

Thank you so much for sharing your Marleybones experience! We’re thrilled to hear your boy is loving his Marleybones and thriving on them. It’s wonderful that you’re also enjoying the convenience of storing them in the cupboard.

Marleybones may cost a little more than other dog foods, but this reflects the high quality of our ingredients and cooking process - all to give dogs the best possible nutrition for a happy, healthy life.

Thank you again for your trust and support!

Marie

Rated 5 out of 5 stars

My dog loves it!

My dog is fussy and would not eat his previous food, so I was looking for something else and came across Marleybones. He absolutely loved it from day one, and still does, four months later!

October 4, 2025
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Hagar,

Thank you so much for sharing your Marleybones experience! We’re delighted to hear that your fussy pup has fallen in love with Marleybones and is still enjoying every bite four months on.

We can’t wait to send out your next box!

Marie

Rated 5 out of 5 stars

We LOVE Marleybones!

We moved to Marleybones just over a month ago for one of my Shih Tzus (the other more recently moved across). Lola, suffers from a sensitive tummy, is a little anxious soul and sometimes gets a little colitis - as well as being a fuss pot!
We have been thought what I feel is ALL the dog food, and well I have never seen her so happy about dinner times (she does a hippy happy hoppy dance)! We all LOVE Marleybones and cannot wait to see some new flavours come to fruition too, added bonus the team are wonderful and so helpful!

October 2, 2025
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Sabine,

Thank you so much for your wonderful feedback! We’re thrilled to hear that Lola is loving her Marleybones and that they’ve made such a positive difference. We can’t wait to send out your next box, and as always, it’s our pleasure to help.

Marie

Rated 5 out of 5 stars

My dog as he has now reached 12 has got…

My dog as he has now reached 12 has got fussy with his food. He now enjoys his tasty healthy food and snacks.

October 2, 2025
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Rachel,

Thank you so much for sharing your Marleybones experience! We’re thrilled to hear that your dog is enjoying his meals and snacks, especially as he’s become a bit fussier with age. If you ever have any questions, we’re just an email away!

Marie

Rated 5 out of 5 stars

Gentle on Tummies

Len loves his Marleybones , he loves to unbox too !
On a serious note most dog food upsets his stomach but not Marleybones - thankfully. My boy really enjoys Marleybones and so do the rest of the family knowing that we have a happy dog

September 26, 2025
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Karen,

Thank you so much for sharing your Marleybones experience! We’re thrilled Len loves his meals (and the unboxing fun). It’s wonderful to know his tummy is happy and the whole family feels reassured - we can’t wait to send his next box!

Marie

Rated 5 out of 5 stars

My two year old monty yorkshire terrier…

My two year old monty yorkshire terrier loves the food. Never turns his food down loves every bite

September 20, 2025
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Craig,

Thank you so much for sharing your Marleybones experience! We’re thrilled to hear that Monty is loving his meals and never leaves a bite behind. We can’t wait to send out his next box!

Marie

Rated 5 out of 5 stars

Excellent quality dog food

Our dog absolutely loves her Marylebones meals and we are happy knowing that they are full of goodness. We definitely recommend this fab company

September 14, 2025
Unprompted review
Marleybones logo

Reply from Marleybones

Hi HW,

Thank you so much for sharing your Marleybones experience! We’re thrilled to hear your dog is enjoying our meals and that you feel confident in the quality and goodness we put into them. Your recommendation really means a lot to us!

Marie

Rated 5 out of 5 stars

Dog can't get enough of this food

Dog can't get enough of this food, easy storage etc.

September 13, 2025
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Stuart,

Thank you so much for sharing your Marleybones experience! We’re thrilled to hear your dog is loving our food. We can’t wait to send out your next box! Wishing you and your pup a pawsome day ahead!

Marie

Rated 1 out of 5 stars

Very poor experience

Very poor experience. The company claims that the starter packs provided 14 days worth of food for your dog - this is a complete fabrication, as our shih tzu would only be eating 1/4 of a carton per day and the cartons can only be kept in the fridge for 48 hours - the starter pack only contains 4 cartons, therefore meaning the starter pack only lasts for 8 days maximum! Customer services then suggested that we freeze some of it , but none of this is stated/ explained in their very dishonest and misleading advertising! Subscription very much cancelled, food quality seemed very poor also and our dog wouldn’t touch it. Strongly advise to not sign up to this company!

September 9, 2025
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Hannah,

Thank you for sharing your feedback. We’re sorry your experience wasn’t what you expected.

Our Starter Box includes 4 meals designed to help dogs transition to a new diet over 14 days, following our portion guide. Opened meals stay fresh for 48 hours in the fridge. If you want to extend their freshness beyond these 48 hours, freezing is a great option. We suggest freezing the meals in portion sizes once you open the pack, as our meals can only be defrosted once, making portioning easier to manage. For full transparency, the number of meals included in the Starter Box is also shown at checkout so customers can see exactly what they’re ordering.

If you have any further questions, please don’t hesitate to get in touch with us at hello@marleybones.com.

Rated 5 out of 5 stars

Marley the fussy eater…

My dog Marley was such a fussy eater and would often refuse to eat his food. I tried wet, dry, raw the lot! Still Marley was very inconsistent with his eating habits and had a sensitive stomach where he would be sick 1 or 2 times a week. When I saw Marleybones advertised I was hesitant due to the price but I then saw that Marleybones had launched in my local supermarket so I rushed down and got one lamb and one chicken. Marley ate all of his food for the next three days! Since switching to Marleybones Marley’s eating habits have completely changed. He always eats his meals without fail and is a much slower eater as he used to eat far too quickly. His stomach has settled down and has only been sick 1 time in the four or five months that he has been on Marleybones. Switching is the best decision I have ever made. The company support is amazing as well as the quality of the product. If you are thinking about changing go for it!

September 2, 2025
Unprompted review
Marleybones logo

Reply from Marleybones

Hi David,

Thank you so much for sharing your Marleybones experience! We’re thrilled Marley is enjoying his meals, eating more consistently, and feeling better. It’s wonderful to hear our food and support have made such a difference. We can’t wait to send out your next box!

Marie

Rated 5 out of 5 stars

Our Dog Frankie loves his Marleybone…

Our Dog Frankie loves his Marleybone food and treats. He was a rescue and since we brought him home and started on Marleybone he is thriving. We love that it’s an ambient stored product so doesn’t take up room in the fridge or freezer but equally stays fresh at all times.

August 31, 2025
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Philip,

Thank you so much for sharing Frankie’s Marleybones journey! We’re thrilled to hear he’s thriving and enjoying both his meals and treats. It’s wonderful to know that our Pantry Fresh® meals make life a little easier for you while keeping Frankie’s food fresh and tasty.

We can’t wait to keep supporting Frankie’s happy, healthy mealtime adventures!

Marie

Rated 3 out of 5 stars

Didnt suit my two.

The smell, the texture and the colour..awful.
Dogs? They sniffed it and turned their heads.
I bought the trial pack, then I emailed Marleybones telling them that I wasn't interested in a subscription. Last night £186 had been taken out of my account for an order I didn't make!
Hopefully, they will stop the order and I can have my money back.
THIS REVIEW GOT MY MONEY BACK. Never be pushed into removing or rewriting your honest reviews.

August 22, 2025
Unprompted review
Marleybones logo

Reply from Marleybones

Hi,

We’re really sorry to hear about your experience and the disappointment with your recent order. Please rest assured that whenever a customer encounters an issue, our team always aims to find the best possible resolution - regardless of any reviews left.

As Trustpilot accounts aren’t linked to customer accounts, we can’t connect a review directly to an order. That’s why we encourage customers to reach out to us at hello@marleybones.com, so we can look into things properly and get them resolved as quickly as possible.

Just to reassure you, your subscription is always within your control - you can cancel, pause, or adjust it anytime from your account. We also send reminders via email and SMS (if opted in) three days before each order to give you time to make any changes.

Marie

Rated 5 out of 5 stars

Natural nourishment for your dog

I love that the food contains such a variety of herbs, spices and superfoods to provide balanced, tasty nutrition for my dog. She particularly loves the flavours containing sage and chia-no stinky breath (or poos!) and s clean bowl every time.

August 28, 2025
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Victoria,

Thanks so much for sharing your Marleybones experience! We’re thrilled to hear your dog is enjoying the meals and that mealtimes are happy and mess-free. We’re so glad that meals with ingredients like sage and chia have been a hit!

If you ever have any questions, you can reach us anytime at hello@marleybones.com.

Marie

Rated 5 out of 5 stars

Great product

Great product, a real hit with our dog! No messing about with storage. Easy to manage subscription too.

August 22, 2025
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Caroline,

Thank you so much for your kind words! We’re thrilled to hear that your dog is loving the meals - it really makes our day to know they’re enjoying every bite.

We’re so glad the subscription is working well for you and making life a little easier. If you have any questions, we’re always here for you.

Thanks again for sharing your Marleybones experience!

Marie

Rated 5 out of 5 stars

Missing order

Somehow, half my order was missing, I emailed Marley Bones and the next day, my missing half was on my doorstep. Fantastic, friendly, efficient service! My dog and I much appreciated the help and service show to us. Thank you Marley Bones.

August 1, 2025
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Mrs. Boyce,

Thank you so much for your kind words! We're really sorry again that part of your order was missing, but we’re so pleased we could get it resolved quickly for you. It’s wonderful to hear that your pup is happy too. We’re always here if you need anything at all.

Marie

Rated 2 out of 5 stars

The trial box…4 meals! for 14 days

For the trial box I was expecting that I'd have enough meals for the transition and next delivery which would be 14 days later.
I paid £28 and what arrived...4 meals and treats and supplements.
4 meals! That's not enough for 2 weeks of food for a chow!
I was a little disappointed and cancelled my subscription before I put the food away. Which is a shame as I'm sure it would have been a great product.
*Thank you* Marylebones however the amount of food, which is four packs is not enough food based on your own percentages. You cannot give that advice out without knowing the amount food that is eaten by the individual dog.

August 11, 2025
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Karen,

We’re sorry the trial box didn’t meet your expectations. It includes 4 meals to help gradually transition your dog onto a new diet over 2 weeks. Alongside the meals, it also includes treats and supplements so you can try our wider range.

The included transition guide shows how to mix Marleybones with your dog’s current food over 14 days.

Our subscription plans are also super flexible, so you can easily adjust your next order if you need it delivered sooner.

We’re always happy to help - just drop us an email if you have any questions!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look