louisecarmen.com Reviews 556

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the beautiful craftsmanship and premium materials used. Consumers appreciate the ability to customize their items, creating a personal and unique product. The ethics of the company are also appreciated by the reviewers. People highlight the ease of ordering and navigating the website, as well as the clear and caring communication throughout the process. The fast delivery service is a recurring theme, with many customers surprised by how quickly their orders arrived, even internationally. Overall, reviewers express immense satisfaction with their purchases and the entire experience, emphasizing the brand's attention to detail and luxurious feel.

Based on these reviews

Rated 5 out of 5 stars

Hi Julie, How are You? Nice to hear from You … Louise Carmen (Customer Relationships). I’ve enjoyed a wonderful experience, but to be fair I wasn’t worried given that my sister (in Stockholm) on... See more

Rated 5 out of 5 stars

I just received my third Louise Carmen, a beautiful Honore in Military. It joins the family with my plum Organizer and my black Ernest. My on-line ordering experience with the Louise Carmen team has... See more

Rated 5 out of 5 stars

I found the online customization process very easy to do. The website experience was user-friendly (although the mobile version did shut down a few times). I LOVE quality of my journal, two notebooks,... See more

Rated 5 out of 5 stars

I received my first but definitely not the last journal from Louise Carmen recently & I’m absolutely in love with my journal!I ordered honore in plum and pink ribbon with my initials in gold! As I... See more

Rated 5 out of 5 stars

Gorgeous My notebook is absolutely beautiful and is exactly as I designed it online. It shipped incredibly fast and arrived very quickly from France. I can't wait to use it and look forward to all t... See more

Rated 5 out of 5 stars

I got my journal custom made and I was expecting for my journal to come at the end of the month maybe the beginning of November. I ordered on October 1 and received my journal on October 6. The qualit... See more

Rated 5 out of 5 stars

The craftsmanship on this Louise Carmen journal is outstanding. Shipping from France to Boston took less than a week, which impressed me. The leather started to patina almost immediately and is alread... See more

Rated 5 out of 5 stars

My Louise Carmen Ernest and portfolio are everything I hoped they would be, I’d heard the hype and it’s totally warranted. Had a great personal experience in Paris and then ordered my portfolio sepa... See more

Rated 5 out of 5 stars

I have been coveting my own journal from Louise Carmen when I first saw it a few years ago. I ordered it to my hotel while I was traveling abroad to take advantage of the lower cost of shipping, and I... See more

Rated 5 out of 5 stars

I got my first two Notebooks (size L and M in whiskey) and they are so beautiful! You can choose everything- colour, gris gris (charms), engraving so these really are my 'carnets for live'! 🤎 And th... See more

Rated 5 out of 5 stars

I have wanted a road book for many years but with no foreseeable plans to go to Paris I kept putting it off. Until I realised you can go a video call to get the personalisation you need right from... See more

Rated 5 out of 5 stars

Received super fast, even made a request to adjust my personalized order and have never had such a quick response in the evening hours! Really really love the quality of everything!

Rated 5 out of 5 stars

The website is beautiful and easy peasy to navigate. The communication after ordering was clear and caring. You can feel the love and warmth of LC at every touch point. You know that a lot of attentio... See more

Rated 5 out of 5 stars

I loved the whole experience of picking everything out for my journal from the color to the charms and I received my order very quickly. I would order more from Louise Carmen and I will.

Rated 5 out of 5 stars

I ordered it to Dublin, Ireland. It was quite prompt delivery (prompter than the website mentions). The leather quality could be a bit thicker, engraving, paper, thread, packaging quality are premium.... See more

Rated 5 out of 5 stars

I designed my roadbook during a video appointment. Curating my journal was such a fun experience, and the Louise Carmen representative was very helpful and patient as I made my charm selections. I re... See more

Rated 5 out of 5 stars

Absolutely amazing experience when it comes to the video chat session for customizing my order! Both representatives were so sweet and patience, I was very impressed with the process and how persona... See more

Rated 5 out of 5 stars

overall the experience was great online, it was very easy to navigate!! the shipping also wasnt even long after i ordered it within the next day it was shipped and arrived within a few days, the is my... See more

Rated 5 out of 5 stars

In 2024 I wandered through Paris and found your store and bought my daughter Safina a Louise Carmen journal for her 21st birthday and she loved it!! Getting home to Australia I realised I needed one!!... See more

Rated 5 out of 5 stars

I am in love with my new journal. It's even more perfect than I expected, the leather is excellent quality: supple, soft and thick. And the smell is divine. Can't wait to see it patina and grow... See more

Rated 5 out of 5 stars

This was an investment in myself. I sent several emails to Louise Carmen as I debated my options. All emails were returned promptly and answered my questions. My journal arrived quickly and is even mo... See more

Rated 5 out of 5 stars

It was my first timebordering from LC. The shipping was fast and I recieved the perfect notebook cover so soft the leather is great and guess what I recieved another one as a gift from my friend.. no... See more

Rated 5 out of 5 stars

amazing. after customizing and placing my order, with engraving, it shipped 3 days later. quality product that will last a lifetime.

Rated 5 out of 5 stars

This is a great luxury notebook that ages beautifully over time, becoming more unique with every use. It can be customized to your taste, reflecting your lifestyle, habits, and even the places you tak... See more

Rated 5 out of 5 stars

Ordering via the website was a very pleasant experience. It’s a quick and easy process if you are already very clear on what you want. Seeing so many beautiful customized notebooks from those who orde... See more

Rated 5 out of 5 stars

I love how everyone is lovely when you video chat. They take their time with you and have great patience. The notebooks are gorgeous. This time around I bought a Roadbook for my mom and an Honorè for... See more

Rated 5 out of 5 stars

I ordered the item on Sunday and it was shipped from France on Monday and was scheduled for delivery to California, USA on Wednesday! That is the fastest delivery EVER! The portfolio is a beautiful b... See more

Rated 5 out of 5 stars

I am incredibly happy with my first Louise Carmen. I couldn’t believe how fast I receive this gorgeous customize piece. It took less than two weeks to receive here in the US. I’m visiting Paris in... See more

Rated 5 out of 5 stars

Absolutely beautiful!!! I only wish would’ve had a way to personally chat with someone from Louise Carmen prior to my Journal being made in order to have it more personalized. Nothing big, just woul... See more

Rated 5 out of 5 stars

This was a great experience doing it online. I changed my mind a few times and they were really patient with me which I appreciate. The only thing is they didn’t have a few of the stones in stock I wa... See more

Rated 5 out of 5 stars

Order came quickly, especially from France to Los Angeles. Quality is unsurpassed, to say I am obsessed is putting it mildly. All the charms make this folio so personal to me.

Rated 5 out of 5 stars

I first bumped into Louise Carmen notebooks on YouTube. I was in need of something in the A5 size Ish size. I’ve used travelers’s company and several other different brands of journals, planner orga... See more

Rated 5 out of 5 stars

I’ve been wanting my own Louise Carmen journal for years and it lives up to everything I hoped for and more. Since receiving it I’ve used it everyday and can’t wait for this journal to experience the... See more

Rated 5 out of 5 stars

Beautiful quality. Exactly what I was hoping for! Fast shipping too! I will definitely be ordering more in the future.

Rated 5 out of 5 stars

Absolutely beautiful journal! The quality is incredible. 😍 The delivery was also very quick. I’m very happy with this purchase and I can only recommend!

Rated 5 out of 5 stars

I wanted to travel to France to get the full experience. Sadly this wasn't an option this year. So I treated myself for my birthday and bought what I wanted online. It still feels like an experience... See more

Rated 5 out of 5 stars

got the honore for my wife's birthday and she absolutely loves it, everything is perfect even the shipping is super quick, just a couple of days. highly recommended and I WILL order again

Rated 5 out of 5 stars

Laura made the experience so great! I was looking forward to this appointment and I’m so happy i was able to snag one up. Laura was so patient and helped me choose the perfect journal!

Rated 5 out of 5 stars

It is a really good felling to have the video appointment and enjoy every single part of the process to design the agenda.

Rated 5 out of 5 stars

My order came so quick and I’m very happy with my purchase. I wish I knew about Louise Carmen when I visited Paris 2 years ago, but definitely will check it out when I go back to Paris

Rated 5 out of 5 stars

Necie was very kind and gave me all the time I needed to make my decisions. Also the shipping to the US was extremely fast! Received my notebook in less than a week. Also was glad I didn’t feel pressu... See more

Rated 5 out of 5 stars

Delivery was on time. The notebook self is beautiful and well made. Happy about the layout of the notebook and the quality.

Rated 5 out of 5 stars

Everything about the experience was wonderful. I couldn't believe how quickly my journal got to me! And it's packaged perfectly… Not to mention the product is amazing!

Rated 5 out of 5 stars

Bought the Ernest in primavera/spring green. The leather and colour is beautiful. Bought this as a birthday present to myself and it came very early! Quick delivery meant I couldn’t wait till my birth... See more

Rated 5 out of 5 stars

Amazing quality, fast delivery and absolutely beautiful handwork. I’m in love with my new journal, I really recommend if you want a long lasting journal that’s personalised to your own liking

Rated 5 out of 5 stars

I’ve been thinking about buying a Louis Carmen for a long time and I finally pulled the trigger. The quality is amazing. The shipping was so fast. The packaging was impeccable. My only regret is that... See more

Rated 5 out of 5 stars

I had a wonderful experience with my video call and was able to fully customize my Honoré journal. The woman helping me was so friendly and patient as I asked to see different options. I also apprecia... See more

Rated 5 out of 5 stars

Ordered a Heritage Roadbook from Louise Carmen’s website and loved it! Customized a leather journal with a monogram, the eco-friendly leather is stunning, and the site was easy to navigate. Fast shipp... See more

Rated 5 out of 5 stars

“I love my new notebook! I booked an online appointment, and it was so fun exploring all the different options to customize it. The team was amazing in helping me adjust my order, and shipping to the... See more

We perform checks on reviews



Contact info

4.9

Excellent

TrustScore 5 out of 5

556 reviews

5-star
4-star
3-star
2-star
1-star


Rated 1 out of 5 stars

To all thinking about getting a Louis Carmen journal don’t!!

To all thinking about getting a Louis Carmen journal please save your money. I believed the hype and bought an Honore in plum. When I received it there was a damage in the leather done while cutting the rivets and the colour had black lines running through. After contacting and emailing customer service via instagram and customer support I finally got response after couple of weeks. I sent it back for exchange. After a lot of chasing from my part I got it replaced and sent back to me. Unfortunately the replacement isn’t any better. They messed up my order and instead of gold rivets that I had originally they’ve used silver which I absolutely hate and the shade of leather looks nothing like burgundy/plum. It looks more like burned red. I’ve been told that it will develop a patina and the shade will become more deep but I’m very upset about the rivets mix up.Overall I’m very dissatisfied with my journal and disappointed with the whole process. I ordered it originally on the beginning of September. It took many weeks of patiently waiting for replacement and ended up with them messing up the journal. I regret ordering it in the first place. It’s definitely not worth the money and the customer service is extremely slow and poor.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service and fast response…

Good customer service and fast response times. They helped me combine orders super easily and were very nice. The product is very good quality. I only wish that the journals came with a small bottle of conditioner for the patina to get you started considering the price point.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

The team at Louise Carmen is the best

The team at Louise Carmen is the best! I had a rendezvous call to create my second notebook with them. Both experiences I had at the shop in Paris and at virtually were great. If you’re thinking of getting a Louise Carmen notebook - do it! You won’t regret it.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Who knew that notebooks can be this fun?

Shopping on this website was a fun experience. I truly enjoyed selecting the accessories, the leather color and the folder. There are so many lovely combinations to choose from. The shipping was also efficient and fast. Next time I will try a customized order.

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous

Gorgeous
My notebook is absolutely beautiful and is exactly as I designed it online. It shipped incredibly fast and arrived very quickly from France. I can't wait to use it and look forward to all the thoughts, memories and plans it will hold

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Opening a lifelong treasure

I got my journal custom made and I was expecting for my journal to come at the end of the month maybe the beginning of November. I ordered on October 1 and received my journal on October 6. The quality is top notch and I love my journal it’s so cute and precious. The only complaint I have is the cost lol but that’s my fault I am the one who wanted to add charms!!! I will be ordering again in the future. Maybe a smaller one or bigger one.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Quality and service

Delivery was on time. The notebook self is beautiful and well made. Happy about the layout of the notebook and the quality.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful and Functional

I just received my third Louise Carmen, a beautiful Honore in Military. It joins the family with my plum Organizer and my black Ernest. My on-line ordering experience with the Louise Carmen team has been outstanding and I am sure I will order again in the future. I appreciate all the special touches like the lovely dust bags and even the wooly packaging. The covers and notebooks are elegant and the quality is excellent.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful experience 🌟

Hi Julie,
How are You?
Nice to hear from You … Louise Carmen (Customer Relationships).
I’ve enjoyed a wonderful experience, but to be fair I wasn’t worried given that my sister (in Stockholm) only recently got me a similar gift from L.C.
Wishing You a pleasant evening!

October 9, 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look