Lola's - Lola's Canary Wharf Reviews 519

TrustScore 4.5 out of 5

4.6

Unit 5A, 16-19 Canada Square, Canary Wharf, E14 5EQ London, GB


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Rated 5 out of 5 stars
Verified

The celebration red velvet cake was delicious and looked wonderful for our celebration. Everyone at our party commented on how lovely the cake was. The lady who helped me at your Canary Wharf store... See more

Rated 5 out of 5 stars
Verified

Gorgeous cupcakes as always 🤩 Lola’s never fail to impress and I have ordered multiple times now! Delivery person didn’t seem to know where to go, but eventually he worked it out! Was a birthday gift... See more

Rated 5 out of 5 stars
Verified

Chocolate heaven cake was the best. Lola’s never disappoints when it comes to cake! Always 10/10 However, they charge you even for collection from their stores which is a shame!! Atleast collection... See more

Rated 5 out of 5 stars
Verified

Birthday cake was easy to order on website. Showed all the details and information required. Checkout process was easy, though the website did have an update in the middle when i had items in basket... See more

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Company details

  1. Cake Shop
  2. Bakery
  3. Cupcake Shop
  4. Online Food Ordering Service
  5. Take Away Service
  6. Wedding Bakery

About Lola's - Lola's Canary Wharf

Written by the company

Shop Cakes Shop Cupcakes Shop Wedding Cakes Shop Brownies Shop Lola's by Post Contact Us Lola's Cupcakes began back in 2006 when two friends, Victoria Jossel and Romy Lewis, started things the good old fashioned way. In each of our stores, from Brent Cross to Canary Wharf and even Birmingham, our cupcake specialists are on hand to advise and to give you a taste of our classic flavours as well as our seasonal new discoveries. Our sponges rise with the sunrise and our bakers and decorators handcraft our cakes and cupcakes using only the finest ingredients. Fresh every day, always, Lola’s Cupcakes brings a smile of sweetness to people every single day.

Lola's Cupcakes - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Contact info

  • Unit 5A, 16-19 Canada Square, Canary Wharf, E14 5EQ, London, United Kingdom

  • +44207 516 0534

4.6

Excellent

TrustScore 4.5 out of 5

519 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Best Easter Cake

Hi thanks so much for such a lovely, delicious and beautiful cake, it was a divine.

My mum age of 90 years old,ordered more .

It was super 👌 👍 😍 🥰

April 21, 2025
Rated 5 out of 5 stars
Verified

Beautiful cake visually and in taste

Beautiful cake visually and in taste. Delivered on time and I was notified throughout. The driver even rang me to confirm he had the correct address. The cake was delicious and when I asked questions via email I got a quick response. Thank you 🙏

April 13, 2025
Rated 5 out of 5 stars
Verified

I love love love this company honestly

I love love love this company honestly, I have brought two cakes for kids and I have zero zero zero faults exactly how you see it advertised is exactly how you will pick it and the flavour is 10/10 not one compliant. Very satisfied customer and one for life.

April 6, 2025
Rated 3 out of 5 stars
Verified

Please remove palm oil, cakes are great

Excellent cupcakes but pity about palm oil in Lola's cupcakes... for health reasons we like to avoid palm oil.

March 18, 2025
Lola's - Lola's Canary Wharf logo

Reply from Lola's - Lola's Canary Wharf

Hello,

Thank you for getting in touch discuss our use of Palm Oil.

I am sorry, at this time we do not use Palm Oil ourselves but it is found within ingredients we buy from suppliers.

We do ensure the suppliers use sustainably sourced ingredients as we are aware of the implications if it is not.

Your feedback will be passed onto our relevant teams to review for the future.

Have a great day.

Best wishes,

Alice

Rated 4 out of 5 stars
Verified

Second time using Lola’s for my…

Second time using Lola’s for my daughter’s birthday cake it was as advertised. Tasted good also. The only issue I had was no email confirmation that my order was received. So had to keep chasing to see if it was confirmed.

No bag was offered to carry the cake home which was not convenient.

March 18, 2025
Rated 2 out of 5 stars
Verified

Base was good but the cream was sour

Base was good but the cream was sour

March 6, 2025
Lola's - Lola's Canary Wharf logo

Reply from Lola's - Lola's Canary Wharf

Hello Mr Somaiya,

Thank you for taking the time to leave us your feedback.

I am sorry to hear that you found the icing to taste sour.

I can see that you did order our vegan Victoria sponge cake. This cake is made with a vegan cream cheese icing which is slightly sour in comparison to our other icing types.

I would perhaps recommend one of our cakes with a vegan buttercream or chocolate ganache icing for future as these are sweeter and may be more to your taste.

I will be sure however to pass your feedback across to our product development team for review.

If you do wish to discuss this any further, feel free to email us on hello@lolascupcakes.com.

Best wishes,

Chloe

Rated 5 out of 5 stars
Verified

Great experience

Lola's cup cake Canary Wharf team was excellent and supported us throughout the process. The delivery was on time as well.

March 12, 2025
Rated 5 out of 5 stars
Verified

Great service

Fast and excellent service overall. Collection in store: I ordered it on Saturday and was able to collect it on Monday.

March 5, 2025

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