ExHouston

Normally big fan - however, last order was for a specific date, only for Ryal Mail to say undeliverable due to address, and returned to sender. A new one arrived the next day, but too late by then. Assume address on the first envelope was messed up in some manner.

Cake was delicious. Presentation was great. Packaging was very 'fancy'.

Required validation (picture of a box) that is not stated prior to purchase, nor in their policy documents. And then wanted £9.98 to cancel the policy (3 days after purchase) when I learned that I could not meet their previously unstated requirement (I had already thrown away/recycled the box in a rare display of tidiness).

I could meet all the stated validation requirements, but I not their previously unstated requirement - and was told the box was mandatory when I asked customer service.

When I complained, they said it was in the policy. It is not. My only option is to cancel - and to do that I have to give them £9.98.

I feel like they have just stolen £10.00 from me.

Iniquitous one-sided payment terms. No verification of invoice receipt, arbitrary use of payment terms. 15 day payment terms for invoices vs 30 day refund terms for deposits. Nickel and dime on everything. 1 day late payment on an invoice I had not received incurred a £50 handling fee and a late payment penalty of £32.(Actual invoice was tagged as junk mail by Gmail. Office manager emailed on 15th day re. payment due).

It gets worse. I requested my deposit to be returned. After 35 days I checked to see why I had not received it. Instead of returning the deposit to the bank from which it was paid (and for which they had all details), very small text in the iOs app requested me to 'Amend bank details'. This text was not present when I last checked the app 3 weeks ago (and after I'd already left Regus). It seems to have only appeared once their stated return date had already past.

Hating every interaction with this company.

(NOTE - office centre staff were great. Dealing with their back-office? Hoo-boy.... I stopped disputing a £91.00 erroneous charge just because the interaction with their dispute process was taking so long, and it was not worth the frustration. I had to keep repeating the same questions, and battle the repeated replies - 8 days later - which avoided the question/s they didn't want to answer.....)