Verified
The celebration red velvet cake was delicious and looked wonderful for our celebration. Everyone at our party commented on how lovely the cake was. The lady who helped me at your Canary Wharf store... See more
Location
Switch locationUnit 5A, 16-19 Canada Square, Canary Wharf, E14 5EQ London, GB
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Verified
Gorgeous cupcakes as always 🤩 Lola’s never fail to impress and I have ordered multiple times now! Delivery person didn’t seem to know where to go, but eventually he worked it out! Was a birthday gift... See more
Verified
Chocolate heaven cake was the best. Lola’s never disappoints when it comes to cake! Always 10/10 However, they charge you even for collection from their stores which is a shame!! Atleast collection... See more
Verified
Birthday cake was easy to order on website. Showed all the details and information required. Checkout process was easy, though the website did have an update in the middle when i had items in basket... See more
Company details
About Lola's - Lola's Canary Wharf
Written by the company
Shop Cakes
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Contact Us
Lola's Cupcakes began back in 2006 when two friends, Victoria Jossel and Romy Lewis, started things the good old fashioned way.
In each of our stores, from Brent Cross to Canary Wharf and even Birmingham, our cupcake specialists are on hand to advise and to give you a taste of our classic flavours as well as our seasonal new discoveries.
Our sponges rise with the sunrise and our bakers and decorators handcraft our cakes and cupcakes using only the finest ingredients. Fresh every day, always, Lola’s Cupcakes brings a smile of sweetness to people every single day.
Lola's Cupcakes - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
Unit 5A, 16-19 Canada Square, Canary Wharf, E14 5EQ, London, United Kingdom
- +44207 516 0534
4.6
Excellent
519 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Verified
The birthday cake was lopsided and did…
The birthday cake was lopsided and did not look appetising!
August 17, 2025
Reply from Lola's - Lola's Canary Wharf
Hello Radica,
Thank you for taking the time to leave this review.
I am sorry to hear about this and I will be in touch with you shortly to help resolve this for you.
Kind regards,
Chris
Verified
Impeccable
Firstly, the service is always impeccable. And even more importantly, the chocolate fudge cake I ordered, for a colleague's 30th birthday was absolutely delicious! There's no place better!!
August 14, 2025
Verified
Birthday cake was hard, dry and tasteless!
I appreciate the Free birthday cake offer every year but this time had a really bad experience. I visited Canary Wharf Canada Square and asked for a Cookies and Cream cake. Normally I get other flavours but this time those weren't available! There were 4 staffs all chatting between themselves and no one bothered to provide instructions about the cake. I took that home as usual and later while serving, found it really dry, hard, tasteless and very sugary! The evening plan went wrong as none of my friends could have the cake so I wasn't really happy about it. I've contacted Lola's customer service next day and explained everything; the agent Wesley told me that I had to keep the cake outside the fridge for 3 hours before serving so it wasn't their fault. I was really shocked as normally I've never done that with the other cakes I had from them. Also asked him that the staffs could even provide me this instruction but they all were busy chatting. He then just reported, apologized and avoided to offer me a replacement just because it was a Free cake and I didn't pay for it! The overall experience wasn't really that great what the company should really focus on!
August 5, 2025
Reply from Lola's - Lola's Canary Wharf
Hello Tilok,
Thank you for taking your time to share your feedback with us.
We are very sorry again that you did not enjoy the cake you received from us as a free reward for our Love Club founding members.
We do advise directly on our cake boxes themselves as well as on our website that our cakes will require at least 2-3 hours outside of the fridge before serving for best quality.
This ensures that this information is made clear for all of our customers to ensure that best practices for storage of our cakes can be followed.
We are very sorry that these instructions were missed and that you did not enjoy the cake texture served straight from fridge cold temperatures.
As per our conversation, I have been sure to log your feedback regarding your experience with our stores team and with this cake.
If you would like to discuss this any further with our team directly, please do not hesitate to get back in touch with us at hello@lolascupcakes.com.
Kind regards,
Wesley
Verified
Really good cake :)
Really good cake! Bought it for my partner’s birthday and we polished it in a day! It was the right amount of sweetness balanced with slightly tart berries
August 5, 2025
Verified
Quick delivery, delicious vegan
Quick delivery, looked perfectly. Even as a vegan chocolate cake was rich and delicious. Our daughter loved it
August 9, 2025
Verified
Beyond my expectations
I printed a photo on the cake and it was much nicer that I imagined. The quality and the taste both were also very good
August 6, 2025
Verified
Verified
The Black Forrest Cake was delicious…
The Black Forrest Cake was delicious friends and myself were delighted !!! . Definitely recommend it.
August 1, 2025
Verified
Verified
Online order - Not Fresh
I ordered an expensive birthday cake from Lola’s expecting something special, but unfortunately it was very underwhelming. The cake wasn’t moist, tasted overly sweet, and didn’t feel fresh at all — more like something that had been sitting in a fridge for a while. For the high price point, I expected much better quality. It looked nice, but the taste just didn’t deliver. Definitely not worth the cost, and sadly, I won’t be ordering again.
July 16, 2025
Reply from Lola's - Lola's Canary Wharf
Hello Suryansh,
Thank you for taking the time to give us your feedback. I am sorry that you have been disappointed on this occasion with your order of the Chocolate Loaded cake.
I can assure you all cakes are baked and prepared fresh for the date of delivery/collection. We do not pre make, store or freeze our cakes.
Our cakes are kept chilled in our vans or at our stores until delivery/collection. We do recommend allowing the cake to come up to room temperature for at least 2-3 hours before serving so that cake is served at its best. Full instructions are stated on the cake box. If consumed chilled the cake can appear to be dry and hard in texture.
If you would like to discuss anything further please feel free to send an email to hello@lolascupcakes.com and we shall be happy to help.
Kind regards,
Verified
Very disappointed
Very disappointed, the cake was tiny. For a slice for 15-20 people. The size of the cake for the amount you’re spending is not worth it
July 20, 2025
Unprompted review
Reply from Lola's - Lola's Canary Wharf
Hello,
Thank you for taking the time to leave your review.
Sadly this review has been made Anonymously so we are not able to understand which item you are discussing.
We at this time we don't have a cake we advertise as being able to serve between 15 - 20.
If you could please email us on hello@lolascupcakes.com so we can understand more and register your feedback to the relevant teams.
Best wishes,
Alice
Verified
Verified
Verified
Birthday incentive
It was my birthday went to pick up my free cupcake and was surprised it was a small cake I received for free. The cake was amazing loved it!
June 24, 2025
Verified
Verified
Absolutely love love Rainbow
Absolutely love love Rainbow. 2 of the 3 slices were fresh but one was hard hence why the score of 4.
June 21, 2025
Verified
Great service and delicious red velvet…
Great service and delicious red velvet birthday cake! Thank you
June 8, 2025
Verified
Excellent as always
June 14, 2025
Verified
Satisfied with presentation...Cake was exactly as shown in the…
Cake was exactly as shown in the pictures. Very beautiful and tasty cake...
June 9, 2025
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