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LMF Energy Services Reviews 926

TrustScore 4.5 out of 5

4.4

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, politeness, and professionalism. Consumers highlight the team's knowledge and ability to explain complex information clearly, ensuring a smooth and well-informed process. People also appreciate the high quality of service provided, with many noting the efficiency and attention to detail demonstrated by the workers. While the location aspect appears to have mixed opinions, the overall sentiment towards the company remains highly positive. Reviewers frequently mention specific employees by name, expressing gratitude for their exceptional support and dedication. Consumers value the company's commitment to resolving issues promptly and effectively, further solidifying their positive experiences. Despite some communication challenges, the general consensus is that the company delivers excellent service and high-quality workmanship.

Based on these reviews

Rated 4 out of 5 stars

All technicians who came to our house have been very good. Plumbers and electricians very pleasant, took care in our home and carried out their work very efficiently. Particularly thanks to the 2 Toms... See more

Company replied

Rated 4 out of 5 stars

Just had a load of work done on the ECO4 scheme and all ran relatively smooth from start to finish. Some good lads in the scaffold, solar and plumbing teams. Carl and Lee doing the boarding/plastering... See more

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Rated 4 out of 5 stars

I would like to thank Colin (solar panels electrician) and Jasmine (lmf receptionist) for acting swiftly and resolving a couple of issues we had. Thank you Colin for taking time out to come and pu... See more

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Rated 4 out of 5 stars

My original experience was poor. I did not receive handover documents on completion of the works, and was let down on several occasions when I requested them (for example being told the relevant pers... See more

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Rated 5 out of 5 stars

A good experience throughout starting with Sonia from the office who kept me informed all the way through with updates on installations and times off all jobs. Then along came the heating installatio... See more

Rated 5 out of 5 stars

A very special mention for Robbie Wallace. Always there for me throughout the works being carried out. Knowledgeable and friendly, nothing waa too much trouble as he guided me throughout the works.... See more

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Rated 5 out of 5 stars

I contacted LMF regarding a small issue I had, as I'd lost the paperwork originally sent to me a few years ago (my fault) I spoke to Jasmine on reception and she was so helpful to me She sorted... See more

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Rated 5 out of 5 stars

Dealt with Mike Phillips, Site Manager and Plasterer again today and Tadas Joiner. They had previously done various work on my house including inspection, handover, joinery works and snagging works.... See more

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Rated 5 out of 5 stars

Jordan, Paul, Dave , Phil, Jack and Joe came to my house today to fit solar and do fans. What a well oiled machine they are. Cleaned up after themselves polite and to be fair a great example of p... See more

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Rated 5 out of 5 stars

Liv took over our case when needed and made all adjustments possible around my work schedule to ensure I wasn't stressed and I wasn't being pressured into anything. Nothing was to much hassle and liv... See more

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Rated 5 out of 5 stars

Dale and Ben who came to do the internal wall insulation were absolutely fantastic. Can not fault their workmanship. Very polite and friendly. Got the work done in very good time. Would highly recomme... See more

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Rated 5 out of 5 stars

Ian Robertson came today to do remedial work in our house. When painting he sheeted everywhere before starting work. He was very professional and polite. He also spotted the loft hatch needed insulate... See more

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Rated 3 out of 5 stars

Unfortunately communication from LMF is really poor. It can take days to get someone to answer the phone - I honestly thought they had gone out of business as I couldn’t get through and emails were re... See more

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Rated 5 out of 5 stars

Overall experience with this company was very good. Everybody was helpful especially Paul and John Obrien and Linas Martikonis. The work they did was to a high standard and would definately recommend... See more

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Rated 5 out of 5 stars

From the beginning when Callum from the sales team gave us the good news that we had secured funding for the scheme, he was there with his knowledge to guide us through the process to full plans s... See more

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Rated 5 out of 5 stars

Robbie Wallace was my point of contact, he was friendly, understanding of my concerns and great at phoning at every point when contractor's would be on site, when they would finish so I could arrang... See more

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Rated 5 out of 5 stars

Recently had solar panels and new storage heaters installed. The company handled everything from scaffolding to installation, all I had to do was open the door. All workers very polite, efficient, q... See more

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Rated 5 out of 5 stars

The whole experience was good from start to finish. The scaffolders, solar panel team and electricans/ fan installer and project team were well coordinated and timely. I’d had a recent bad life expe... See more

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Rated 5 out of 5 stars

So far dealing with zainab has been without any problems and any small ones arising were soon sorted. Obviously not had work done yet as only heard today my application has been approved. Constant... See more

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Rated 5 out of 5 stars

LMF energy services. You should be very proud of all the trades representing you. Each and every person worked to a very high standard. Nothing was to much for all the lovely guys, so helpful, keep... See more

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Rated 5 out of 5 stars

Thank you for your time, knowledge shared and brilliant work. We truly appreciate it. Thank you to everyone involved for moving this project forward reprisingly fast and leaving us with clean warm... See more

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Rated 5 out of 5 stars

My experience, so far, with LMF has been very good. We have received the plans for the installation of a heat pump, solar panels and radiators. We are just waiting for an installation date now. Our m... See more

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Rated 5 out of 5 stars

The men Dave, Lee and Davey who came and installed our heat pump were a delight to have around. They were very respectful of our property and of us. They were very professional with their work and gav... See more

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Rated 5 out of 5 stars

Finally had a great hard working plumbing technician whom sorted out all the faults from all the other “problems” I’ve had over this long project. Luckily I didn’t have to pay anything towards the cos... See more

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Rated 5 out of 5 stars

Two electricians, Liam Murphy and Luke Drayton came to install and retrofit a complicated and difficult job into an old cottage. Everything was complicated, with many unknowns, requiring thinking and... See more

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Rated 5 out of 5 stars

We have had an ASHP installation through LMF which has gone pretty smoothly throughout. There are always going to be small blips in a project this size .. and it’s how these are resolved that makes ex... See more

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Rated 5 out of 5 stars

We started off with Jay and Nathan taking out old heating and putting in New. We have nothing but high praise for these two lads. They kept us informed along the way and the job was done to the highes... See more

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Rated 3 out of 5 stars

Overall the installation was quoted for five days and 15mths later, it's still ongoing. This is mainly due to LMF subcontracting sub par companies. A variety of problems and challenges with communica... See more

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Rated 5 out of 5 stars

Michael and his team are the best I have ever come across: friendly, polite, professional, and incredibly good at what they do. I was a bit shocked really. I mean, this is Britain! Am I going ove... See more

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Rated 5 out of 5 stars

What can I say , fantastic service , Zoe kept us up to date all the way throughout. Fitters were clean on time and very helpful . Fitted radiators heat pump and solar. So many scams online and 1... See more

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Rated 5 out of 5 stars

Lee; Solar Electrician. Called today to conect solar panels. Very pleasant and efficient man. He explained everything to me and was very informative. Cleared everything up after he finished. An asset... See more

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Rated 5 out of 5 stars

Firstly apologies if I’ve duplicated this review! LMF Energy Services have just completed an ECO4 grant at our property. We have an old farmhouse that caused a few issues but all work is now comp... See more

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Rated 5 out of 5 stars

Zoe was my contact. At every stage and without exception she kept me informed, always responded to written queries and returned my phone calls. I felt listened to and supported. Thanks so much for... See more

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Rated 5 out of 5 stars

Just had IWI Plasteters in. Absolutely fantastic! The quality of work is unbeatable and the friendliness and professionalism five-star. And I've been the editor of construction magazines for almost fo... See more

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Rated 5 out of 5 stars

Just wanted to give a big thanks to Jay & Nathan who came to install our new heaters throughout our property yesterday. They were polite friendly and very professional throughout the day’s install... See more

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Rated 5 out of 5 stars

Mike Phillips and Tadas have done a great job plastering. Very communicative and explained what's going on and left everything looking great.

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Rated 5 out of 5 stars

From the first call and interaction with them I have found them to be fantastic and knowledgeable on all aspects of heating to include solar and heating. They have now completed the project and... See more

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Rated 5 out of 5 stars

Super efficient and friendly team. Robbie Wallace was on hand constantly to keep me informed and answer any questions I had. He was very reassuring and informative. Plumbers jimbo and dillion were... See more

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Rated 5 out of 5 stars

The guys who came to my house are Dean, Jay, Nathan and Ben, they were very respectful of my mental health issues, they were polite, engaged in conversations, worked cleanly and tidied up any mess, th... See more

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Rated 5 out of 5 stars

Lots of help from Khald on how to apply For the grant. The two electrician's Don and Riley were very professional on installing electric heaters. They made a very clean and tidy job.thank you t... See more

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Rated 5 out of 5 stars

Just had an air source heat pump installed on the ECO4 government funding. The install team (Kieran, Joe, and Gary) were great. They were very helpful and always checked in with us before doing... See more

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Rated 5 out of 5 stars

Tommy and Mark core hole drillers and Dale and Ben IWI and plasterers were fantastic. Good job done and very polite and clean and tidy. Would definitely recommend 👌

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Rated 5 out of 5 stars

Thank you Jasmine for a quick response. Probably the best service I have received from your company.

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Rated 5 out of 5 stars

Mark was brilliant and a credit to the company. Courteous, friendly, left everywhere clean and tidy and did a great job.

Company replied

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Company details

  1. Solar Energy Company
  2. Energy Equipment and Solutions
  3. Heating Contractor
  4. Insulation Contractor

About LMF Energy Services

Written by the company

Established in 2016 LMF Energy Services is a Northwest based installer of Energy Efficient Measures. We cover the whole of the UK, are extremely passionate about what we do and love seeing the difference we are making , especially to customers who have previously been living in fuel poverty. We really do care about our customers and their wellbeing which drives us to ensure we are reaching out and helping as many people as possible by bringing their homes up to date and ensuring they are benefiting from the reduction in their energy bills. We are an award winning Solar installer specialising in both commercial and residential and were awarded Regional Solar PV installer and Contractor at the North West Energy Efficiency awards in both 2021,2022 and 2023.
Although our head office is based on The Wirral, we also have sites across the country so rest assured we can get to you no matter how remote you may be. When you choose LMF Energy services you are putting yourself and your property in the hands of a company who will treat you as individual and not just a number.
When you choose to have Energy efficient measures installed you are contributing to a cleaner , greener more sustainable planet for future generations and we’re proud to be a part of the journey .

Award winning Solar Installer covering the whole of the UK .

Written by the company

We will not be beaten on price
We are a multi award winning solar installer coveting the award for North West Solar installer of the year 2021,2022 and more recently 2023. Born from a desire to increase energy efficiency, reduce carbon emissions and help our customers save money on their energy bills LMF Energy Services will assist and advise you through every part of your journey. Our dedicated and experienced team will be on hand to guide you through every stage and answer any questions you may have regarding your installation whether it be a Private Solar Installation or an install funded by a government grant , Purchasing a solar system can be daunting but with a proven track record, years of experience and thousands of installs carried out across the UK you can rest assured that you’re in safe hands. There’s a reason we’re award winners ! It goes without saying that our fabulous installers are MCS accredited, and all of our work is backed by The Quality Mark Protection Guarantee which is one of the UKs leading insurance backed guarantees and deposit protection providers so you can proceed with your install with complete peace of mind.
Are you entitled to have your home upgraded with a government ECO 4 Grant ?t
.What is Eco 4 Funding? The Energy Company Obligation (ECO) is a government energy efficiency scheme introduced in Great Britain to tackle fuel poverty and help reduce carbon emissions. Phase 4 of the Governments Energy Company Obligation is known as ECO 4 . ECO 4 is scheduled to run from 2022 – 2026 . In order to benefit from ECO 4 you must own your own home or have the permission of your landlord or management company and be in receipt of one of the following benefits: Income Based Jobseekers Allowance (JSA) Income Related Employment & Support Allowance (ESA) Income Support (IS) Pension Credit Guarantee Working Tax Credit (WTC) Child Tax Credits (CTC) Universal Credit (UC) Housing Benefit (a new benefit making people eligible for ECO4) Pension Credit Savings (another new eligible benefits for ECO4)

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

926 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Steve Faulkner came today to sort out…

Steve Faulkner came today to sort out an ongoing issue. He was extremely polite and professional and talked me through everything he was doing and the reasoning why. He tried every angle to fix thr issue and ran the system carrying out numerous checks until he was satisfied. Excellent service again.
LMF should consider an increase in salary and perhaps a big gold star for his efforts.
He would be an excellent role model for other staff...perhaps in a mentoring or training role?

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
The team were spot on!

The Scaffold team were great — Jordan and Paul were very professional and kept me informed throughout the whole process. Jordan called ahead of time to make sure we were happy and everything was ready for the scheduled date. They arrived promptly and carried out the scaffold erection and solar fitment exactly as planned.

The workspace was kept clean and tidy the entire time they were on site, and they made sure to leave everything spotless before heading off.

If Carlsberg did Scaffold & Solar tradesmen… these guys would be it!

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service extremely good and surveyors

Customer service extremely understanding,as we didn't get letters out,to tell us who was calling,Sonya went above and beyond to reassure us,credit to the team, Darren as a property surveyor, conducted himself, friendly, polite and professionally, I would fully recommend as a team, this is a massive thing for everyone that we could get cheaper electric with solar panels,but sadly scam calls can hinder that,so check with your council or housing association to check you had a letter first,but when I explained to Sonya she fully understood and reassured me,as a property surveyor Darren was 100% professional and a credit to the team same as Sonya.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from LMF..

LMF have been great..going through the process and turning up when they said they would and Callum,from the sales team, has been a reliable and friendly point of contact and has kept me updated with the whole process, explaining with confidence any concerns i might have.
Work set to start within the month and i cant be more happy. Looking forward to a warm home.

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Simply the Best!

Brilliant job by Mark at LMF Energy Services!

Cannot praise Mark enough for an extremely professional job installing our loft insulation. Good communication from Mark leading up to the install day. Mark arrived ontime and fully explained the installation process. He was polite and did an excellent job.

It is always a concern when you are having any work done in your home, but Mark's tidiness and high standard of workmanship not only made the job look extremely easy, but also it was an enjoyable process. We now have a loft which is properly insulated and that has helped to make the house cosy and warm.

Thank you Mark and LMF for a really good, top, professional job and service. We would have no hesitation in recommending Mark and LMF Energy Services to our family, friends and anyone looking for the best company to do your loft insulation. Simply the best. Thank you, Zoe and Phil.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Eco4 grant

Excellent service from start to finish which has been just under 4 weeks. Amazing tradesmen,polite, respectful and timely..shout out to Luke and Sam (plastering team) Craig and Zak (plumbers)
Paul Shannon (electrical engineer)and Mike Phillips site manager and Tadas the joiner.. highly recommended this company plus the lady I rang , Zoe??, to start the ball rolling ..house is much warmer already just in time for the winter XX Thankyou to all involved x

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

I have had radiators installed in my…

I have had radiators installed in my bungalow today .
I can honestly say ,what a fantastic team . Thank you ,Jay ,Jason and Josh for your professionalism .
Efficient ,friendly service and nothing was too much trouble .
I would recommend LMF highly
Especially their staff

October 21, 2025
Unprompted review
LMF Energy Services logo

Reply from LMF Energy Services

Good Afternoon Vivienne ,

Thank you so much for taking the time to leave us such lovely feedback 😊
We're so pleased to hear you were happy with the install team .

Kind Regards

Lisa Foran

Rated 2 out of 5 stars
Redirected

The initial installation was 5 star but…

The initial installation was 5 star but this two star review is for the the poor customer service from head office.
Messages are rarely answered and promised action does not materialise.
Please can you register my cylinder on the GRANT G1 portal? This should have been done last year. GRANT can't service an unregistered cylinder.
I'm not the sort of person the leave a negative review but this is a simple admin issue that would take minutes to resolve.

October 21, 2025
Unprompted review
LMF Energy Services logo

Reply from LMF Energy Services

Good Afternoon Mr Dickson ,

I'm looking into this immediately and a member of the team will be in touch with an update today.
This isn't something I've come across before but I can assure you we will get this sorted ASAP.
If I can be of any further assistance please email me direct at lisa.foran@lmfcs.co.uk.

Update : I have spoken to the relevant department and I believe they have spoken to you on Friday and again this morning .
We will get back to you as soon as we have further information .




Kind Regards

Lisa Foran

Rated 5 out of 5 stars

Tommy (core holes) was absolutely…

Tommy (core holes) was absolutely brilliant. Friendly and professional and very knowledgeable with great solutions to some tricky situations. He did a first class job.

October 20, 2025
Unprompted review
LMF Energy Services logo

Reply from LMF Energy Services

That's great to hear . Thanks Lara 😊

Rated 1 out of 5 stars

Appalling service 

Appealing service ! Our system has been in the house since July & according to the System History their has been a Fault from day one of its commission! We still have holes in the wall and we are still awaiting someone to come and box pipes in as promised this is absolutely appalling service ! No one answers the phone when you ring up and when they do answer, they pass you off to somebody else and you have to tell your story all over again. I am still awaiting a call back as we speak. 

October 20, 2025
Unprompted review
LMF Energy Services logo

Reply from LMF Energy Services

Good Afternoon ,

I'm so sorry to hear you've had difficulties contacting us .

I believe an engineer visit is booked for you this week but if I can be of any assistance please drop an email to lisa.foran@lmfcs.co.uk.

Kind Regards

Lisa Foran

Rated 4 out of 5 stars

It's like a different house!

Its like a different house - quieter, draught free, and warm. The heat pump and heating system seem to work well, though it was only fully signed off a couple of weeks ago, and we are only just going in to autumn, so to some extent still finding out precisely how it works.

The tradesmen were almost all excellent - skilled, helpful and accommodating, but special mention to Shea's plastering crew, Mike Phillips, site manager and ace plasterer, and Tadas his assistant and problem solver.

The only negative was the considerable overshoot re the timeframe of the works. Initially we were told 8 - 12 weeks back at the end of May. The excellent Mike and Tadas have just today finished the last plastering job, and it's now the 18th of October. I'm cutting them considerable slack over this, as ours was a particularly difficult building, needing three holes drilling through thick stone internal walls, two of which had granite hard enough to not only break the core drill bits, but the drill itself. Eventually solved by hiring in external expertise of a man with a bigger drill, water lubrication and vacuum extraction of the water. There was no mess.

Would I recommend LMF? Well, I already have to several friends. Enough said.

October 18, 2025
Unprompted review
LMF Energy Services logo

Reply from LMF Energy Services

Good Afternoon Nial ,

Thank you so much for taking the time to leave us such a detailed review about our team.

I'm so sorry to hear your install took longer than expected and I'd be happy to look into this for you .

If I can provide you with any further information please drop an email with your address to lisa.foran@lmfcs.co.uk.
You can also contact me if you have any issues or if you need any assistance with your heat pump or any of the measures you've had installed .

Kind Regards
Lisa Foran

Rated 5 out of 5 stars

A very special mention for Robbie …

A very special mention for Robbie Wallace. Always there for me throughout the works being carried out. Knowledgeable and friendly, nothing waa too much trouble as he guided me throughout the works. Robbie got things done. Lovely guy. LMF energy should be very proud of you.
Thank you so much Robbie for helping to turn the house into a home

October 16, 2025
Unprompted review
LMF Energy Services logo

Reply from LMF Energy Services

Good Afternoon Liz ,

Thank you so much for the feedback and I can confirm that we are very proud of Robbie .
He's an absolute credit to us and LMF would not be the same without him.
He's currently sunning himself in Tenerife on a well deserved holiday but I'll be sure to pass on your lovely comments when he's home 😊

Kind Regards

Lisa Foran

Rated 5 out of 5 stars

Heating and solar panels installation

A good experience throughout starting with Sonia from the office who kept me informed all the way through with updates on installations and times off all jobs. Then along came the heating installation and the lads done a good job so thanks to Jason, Jay, josh and Nathan. Then Lee the solar electrician and finally William and Harry who fitted the solar panels. What a great team all polite and cleaned up after there work.
A great credit to the company giving a positive image

October 8, 2025
Unprompted review
Rated 1 out of 5 stars

Such poor customer service,

Such poor customer service,
Poor workmanships, poor communication, they never answer the phone, when you email them they fob you off with open promises. They are a joke. Never known such bad customer service and work.

October 1, 2025
Unprompted review
LMF Energy Services logo

Reply from LMF Energy Services

Good Afternoon,

I have obtained your info from your google review and our operations team is currently looking into this further .
During an initial check I can see that there was some superficial damage caused to the heat pump during the installation of your Solar panels . This is not typical but unfortunately these can can happen and I will ensure this gets resolved .
I have spoken to the team regarding your communication issues and our solar manager informed that she provided you with her mobile number and is on hand if you need anything further .
Sincere apologies for any inconvenience caused . We will make sure any required remedial work is carried out ASAP.

Kind Regards
Lisa Foran

Rated 5 out of 5 stars

Great company, Jasmine on reception is fab

I contacted LMF regarding a small issue I had, as I'd lost the paperwork originally sent to me a few years ago (my fault)
I spoke to Jasmine on reception and she was so helpful to me
She sorted what I needed quickly and sent it all then checked up that I'd received it
I didn't think it would be that easy and she put my mind at rest
I actually asked for her name as she was so lovely, so I'd like to mention her efficiency and kindness :)

October 13, 2025
Unprompted review
LMF Energy Services logo

Reply from LMF Energy Services

Good Afternoon Yvette ,

Thank you so much for 5 star review .

I will ensure your lovely comments are passed onto Jasmine .

Kind Regards

Lisa Foran

Rated 4 out of 5 stars

A complete Heating Change…

All technicians who came to our house have been very good. Plumbers and electricians very pleasant, took care in our home and carried out their work very efficiently. Particularly thanks to the 2 Toms from Newquay and Joe, the Solar Electrician. Robbie back at HQ was easy to talk to and organised things, particularly the removal of all old equipment from our house very well. Just finding it difficult to get back in touch after the event, with Queries.

October 13, 2025
Unprompted review
LMF Energy Services logo

Reply from LMF Energy Services

Good Afternoon John ,

Thanks for the honest feedback .

I'm pleased to hear you were happy with the team but sorry to hear that you're having difficulties getting in touch .
If you can drop me an email to lisa.foran@lmfcs.co.uk and I'll be more than happy to help in any way I can.

Kind Regards

Lisa Foran

Rated 4 out of 5 stars

ECO4

Just had a load of work done on the ECO4 scheme and all ran relatively smooth from start to finish. Some good lads in the scaffold, solar and plumbing teams. Carl and Lee doing the boarding/plastering done a great job as did Mike Phillips and Tadas sorting out the final few snags and working through the paper work side. Thanks guy’s.

October 11, 2025
Unprompted review
LMF Energy Services logo

Reply from LMF Energy Services

Thanks James .

We really appreciate the 5 star review 😊

Rated 5 out of 5 stars

Mike Phillips and Tadas have done a…

Mike Phillips and Tadas have done a great job plastering. Very communicative and explained what's going on and left everything looking great.

October 11, 2025
Unprompted review
LMF Energy Services logo

Reply from LMF Energy Services

Hi Paul,

Thanks so much for taking the time to leave us feedback. I'll make sure this passed onto Mike and Tadas.

Kind Regards

Lisa Foran

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