Latham's Steel Security Doorsets Ltd Reviews 3,561

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the ease of ordering and the helpfulness of the staff throughout the entire process. Consumers appreciate the proactive communication, with confirmations and delivery updates being a common positive point. The quality of the products, particularly doors, is frequently mentioned, with people describing them as robust, well-finished, and easy to install. The delivery service receives exceptional feedback, especially the drivers, who are consistently described as polite, friendly, and efficient. People appreciate their willingness to go the extra mile, providing accurate delivery times and assisting with placement. The customer service team is also highly regarded, with reviewers noting their professionalism, patience, and ability to resolve issues quickly and efficiently, even years after the initial purchase.

Based on these reviews

Rated 5 out of 5 stars

At Ratcliffe Carpentry & Building ltd , we love to work with only the best and with great delight can put Latham’s on the list of first choice for metal doors weather it’s a school hospital factory or... See more

Company replied

Rated 5 out of 5 stars

Ordering is easy. The company checks. Suggested delivery was a little longer than advertised BUT they delivered quicker. Door really well packaged, which was good as paid extra for a specific colou... See more

Company replied

Rated 5 out of 5 stars

I originally purchased the door on online. The following day, I get a call from a sales person who absolutely confused me. Hence wrong door sent. I then contacted Latham Doors Customer services. They... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with from ordering online to arranging delivery. We had a problem with the door handles over a year after original order was received and Callum was brilliant and arranged for a... See more

Company replied

Rated 5 out of 5 stars

From initial enquiry to placing my order Manny in Sales was extremely helpful and answered any queries I had promptly and in detail. As the doors have to be custom made I needed extra information. I’v... See more

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Rated 5 out of 5 stars

The website is easy to use and gives you lots of options when ordering. Once I ordered, I was sent a technical drawing to approve. The order was then placed into production. Manny Pank was very helpfu... See more

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Rated 5 out of 5 stars

Extremely easy to order. Website set up well with a lot of options and extras to choose from. It literally only took 5 minutes to find and order what i was looking for. After I placed order, I receive... See more

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Rated 5 out of 5 stars

Absolutely excellent. We have two of their doors at our community centre and they perform really well and give us great confidence for security. The customer service is very good and very quick. H... See more

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Rated 5 out of 5 stars

It was easy finding the company on the internet, once got the contact details, Jon and the customer service team been good and helpfull. Payment and order over the phone went smoothly easy. Would r... See more

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Rated 5 out of 5 stars

Shout out to Callum. Excellent, friendly customer service. Bought an emergency door. High quality, sturdy and easy to fit Would definitely recommend

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Rated 5 out of 5 stars

Excellent Products with helpful customer service. Our security door was severely tested recently with a crow bar and although the door didn't break, the handle was bent in the attack. Special shout ou... See more

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Rated 5 out of 5 stars

Lee was awesome 😎 he called in morning of time of delivery and was bang on time. He was very polite. Am glad you have staff that represents Latham's in such a great manner.

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Rated 5 out of 5 stars

Incredibly quick and hassle free service from start to finish. After placing my order online I was contacted frequently with confirmations and delivery updates, cannot fault. We have already got one o... See more

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Rated 5 out of 5 stars

Ordered a garage side door in August 25 arrived in good time , wrong door handles came with door phoned customer service and correct item was dispatched. Had a query with installation spoke to techn... See more

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Rated 5 out of 5 stars

Amazing service from start to finish. Emergency exit doors came exactly as requested in the colours we need. A1 service from start to finish.

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Rated 5 out of 5 stars

Ordering was easy, phone calls along the way to confirm delivery time and details of order. I got texted time slot the night before & Lee (delivery driver) txt on the morning of delivery to let... See more

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Rated 5 out of 5 stars

Easy service to use. Delivery driver Phil was great. He called customer with eta. Customer asked if he could drop the order at required location instead if delivery address and he obliged saving us ti... See more

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Rated 5 out of 5 stars

Kerry was amazing. No question was too much. Extremely helpful and friendly. Exactly what customer service should be and sadly lacking elsewhere. Never change!

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Rated 5 out of 5 stars

After buying a door more than 4 years ago and only getting time to fit it now I noticed that I couldn’t find the handles and other parts (most likely my fault) One phone call and another in reply af... See more

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Rated 5 out of 5 stars

Lovely helpful driver Lee, made sure all the bits that came with the door were there and followed instructions on where and how to leave the door with a smile.

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Rated 5 out of 5 stars

Quality security door. Hugely impressed with the door and the level of service and help provided by Jack to make sure the bespoke door fitted like a glove.

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Rated 5 out of 5 stars

Excellent service from start to Delivery. Lauren was very helpful on the phone and kept me informed all the way through the process. The door arrived as stated and Lee was a great help dropping off... See more

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Rated 5 out of 5 stars

From the first phone call to Latham's I felt confident in ordering. Kerry was very professional and helpful on the phone and gave me plenty of information so I could make an informed choice. No pushy... See more

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Rated 5 out of 5 stars

Excellent service. Ordered from them many times. Quick delivery with a confirmation call a few days before. Smooth and friendly delivery by Lee right on time.

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Rated 5 out of 5 stars

Excellent delivery service by Phil - And great product that’s easy to install with adjustable lugs. Really well finished which looks and feels premium quality!

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Rated 5 out of 5 stars

My telephone call was answered by Lauren. She handled my enquiry in a very professional and polite manner. I needed to change a lock on a door I ordered the year before. Lauren found my order and... See more

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Rated 5 out of 5 stars

Excellent product and excellent service. Ordering is easy and clear. Good choice of product and some options even in stock. Delivery is swift

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Rated 5 out of 5 stars

Excellent from start to finish. Cannot thank Lee the delivery driver enough for his communication regarding delivery. This is usually the stumbling block for a lot of companies, not on Lee’s watch!

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Rated 5 out of 5 stars

Very helpful sales staff, easy to order and quick delivery. I was kept informed through the whole process. Delivery schedule was spot on and Lee the van driver was super helpful. Hopefully the door... See more

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Rated 5 out of 5 stars

Extremely helpful service with my door, very impressed despite my mistakes! Impressed with Lee the delivery guy and Graham (was it) in the office.

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Rated 5 out of 5 stars

I have spoken with Lauren on a few occasions and she’s always been polite, friendly and patient. Top customer service skills each time

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Rated 5 out of 5 stars

Lathams seem to get a lot of things right. I rarely leave reviews, but they impressed me and deserve a good word. I bought a mid range steel security door from them. It's a beast. Impressively... See more

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Rated 5 out of 5 stars

Absolutely delighted by their services, I had the ironmongery stolen and they supplied new one free of charge.

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Rated 5 out of 5 stars

Jon on front desk was faultless...knew exactly what I wanted. Can't beat Lathams for quality and service.

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Rated 5 out of 5 stars

Great communication with the Latham Team throughout process from enquiry to customer service. Estimating service was supportive and prompt with my queries resulting in the products supplied being exa... See more

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Rated 5 out of 5 stars

My delivery was made by Phil. He gave me a call (as requested) to say he was an hour away, he was polite and friendly…..thank you Phil!

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Rated 5 out of 5 stars

Lauren was extremely helpful in sourcing accessories. Would highly recommend. Thanks once again!

Company replied

Rated 5 out of 5 stars

I started using Lathem about a year ago and bought over 30 fire doors now . I deal with Kerry and she does everything she can to help . Brilliant quality door and easy to fit . James

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Rated 5 out of 5 stars

Ordering was quick and easy with prompt delivery. Communication throughout was great. Our delivery driver, Lee was very polite,helpful and friendly. Overall a great positive shopping experience.

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Rated 5 out of 5 stars

Lee the driver was most pleasant and extremely helpful. A credit to your company. So rare to get good service these days . 5 stars from me .

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Rated 5 out of 5 stars

Excellent service provided from Lauren would highly recommend this company

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Rated 5 out of 5 stars

Lee, our delivery contact, was polite, helpful and courteous. A real asset and ambassador for the company.

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Rated 5 out of 5 stars

Robust and quality doors..quick turnaround.

Company replied

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Company details

  1. Door Manufacturer
  2. Door Shop
  3. Door Supplier
  4. Door Warehouse
  5. Industrial Door Supplier

Written by the company

We are the UK's leading supplier of stock high security steel doorsets. With 1000's of steel doors in stock, we can keep up with the high demand of large quantity orders, or single quantity orders, ready for immediate delivery or collection from our distribution centre.

The UK’s premium stock steel door supplier

Written by the company

Our doors are built to an unrivalled quality and offered with an industry leading warranty to match
We guarantee that our steel doors are the most competitively priced, starting at just £199.99+VAT.

Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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Rated 5 out of 5 stars

Great service

Great service. Georgia was very helpful in arranging the order to be delivered quickly. The price was very good as well.
Will definitely use again.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Lee was punctual despite the 4 hour…

Lee was punctual despite the 4 hour drive. Really helpful with unloading and the delivery in general.

October 21, 2025
Unprompted review
Latham's Steel Security Doorsets Ltd logo

Reply from Latham's Steel Security Doorsets Ltd

Hi Steve,
Thank you for your kind feedback. We’re thrilled to hear that Lee was punctual, helpful with unloading, and provided excellent support throughout the delivery. We’ll be sure to pass on your compliments to him. We really appreciate your support!

Rated 5 out of 5 stars

I only have good things to say about…

I only have good things to say about Latham’s their products are excellent and customer service is above and beyond. Callum helped me a query recently and the experience was excellent as always

October 2, 2025
Unprompted review
Latham's Steel Security Doorsets Ltd logo

Reply from Latham's Steel Security Doorsets Ltd

Hi Paul,
Thank you so much for your wonderful feedback. We’re thrilled to hear that you’re happy with both our products and our customer service. It’s great to know Callum was able to assist you and provide an excellent experience, as always. We really appreciate your continued support and kind words.

Rated 5 out of 5 stars

Great stressless experience from start…

Great stressless experience from start to finish. Jon dealt with the order, was really helpful and the door even though not standard size, was turned around really quickly. Once delivery was booked, Lee delivered the door and kept me fully informed , both ringing and texting to confirm arrival time. I would highly recommend this company and both guys were a pleasure to deal with.

October 20, 2025
Unprompted review
Latham's Steel Security Doorsets Ltd logo

Reply from Latham's Steel Security Doorsets Ltd

Hi Louise,
Thank you so much for your fantastic feedback. We’re delighted to hear that Jon and Lee provided such a smooth and stress-free experience from start to finish.

It’s great to know your custom-sized door was turned around quickly and that the delivery process was seamless, with Lee keeping you fully informed. We really appreciate your kind words and recommendation, and we’ll be sure to pass them on to both Jon and Lee.

Rated 5 out of 5 stars

Good experience with order and…

Good experience with order and collection. Staff helpful & polite, thanks in particular to Indy.

October 20, 2025
Unprompted review
Latham's Steel Security Doorsets Ltd logo

Reply from Latham's Steel Security Doorsets Ltd

Hi Lucy,
Thank you for your kind feedback. We’re delighted to hear that your order and collection went smoothly and that our staff, especially Indy, were helpful and polite. We really appreciate your support and will pass on your thanks.

Rated 5 out of 5 stars

Always top quality products backed up…

Always top quality products backed up with top quality customer service. Lauren is always helpful and is a credit to Lathams

October 15, 2025
Unprompted review
Latham's Steel Security Doorsets Ltd logo

Reply from Latham's Steel Security Doorsets Ltd

Hi Jason,
Thank you for your fantastic feedback. We’re thrilled to hear that you’re happy with both the quality of our products and our customer service. It’s wonderful to hear that Lauren has been so helpful, and we’ll be sure to pass on your kind words to her. She’s a real credit to the team!

Rated 5 out of 5 stars

Excellent product, price and customer service.

I have used Latham's for a few years now, purely for the quality of the product, no other reason.

However, today i received some excellent customer service that deserved to be talked about.

One the locks broke for our fire exit and i have been struggling to find a replacement. 2 minutes on the phone with Lathams and they have sent out a replacement, for free.

Thank you very much to Georgia and Jon for their very professional help!

October 20, 2025
Unprompted review
Latham's Steel Security Doorsets Ltd logo

Reply from Latham's Steel Security Doorsets Ltd

Hi Lloyd,
Thank you so much for your continued loyalty and for taking the time to share your experience. We’re thrilled to hear that Georgia and Jon were able to assist you quickly and professionally in getting your replacement sorted.

It’s always great to know our long-standing customers value both the quality of our products and our customer service. We really appreciate your kind words and ongoing support.

Rated 5 out of 5 stars

great products great service

October 19, 2025
Unprompted review
Latham's Steel Security Doorsets Ltd logo

Reply from Latham's Steel Security Doorsets Ltd

Hi Brett,
Thank you for your kind words. We’re delighted to hear you’re happy with both our products and service. We really appreciate your support!

Rated 5 out of 5 stars

Great communication from Indy

Great communication from Indy

October 20, 2025
Unprompted review
Latham's Steel Security Doorsets Ltd logo

Reply from Latham's Steel Security Doorsets Ltd

Hi Danny,
Thank you for your feedback. We’re delighted to hear that Indy provided great communication throughout your experience. We’ll be sure to pass on your kind words to her. We really appreciate your support!

Rated 5 out of 5 stars

Lee the delivery man

Lee was awesome 😎 he called in morning of time of delivery and was bang on time. He was very polite. Am glad you have staff that represents Latham's in such a great manner.

October 17, 2025
Unprompted review
Latham's Steel Security Doorsets Ltd logo

Reply from Latham's Steel Security Doorsets Ltd

Hi Gareth,
Thank you for your fantastic feedback. We’re delighted to hear that Lee provided a punctual, polite, and professional delivery experience. It’s wonderful to know he represents Latham’s so well, and we’ll be sure to pass on your kind words to him. We really appreciate your support!

Rated 5 out of 5 stars

Nightmare instantly removed.

I originally purchased the door on online. The following day, I get a call from a sales person who absolutely confused me. Hence wrong door sent. I then contacted Latham Doors Customer services. They instantly put things to rights and on a goodwill gesture They sent their own team down to North Devon to fit the correct door. Latham doors did not go the extra mile they surpassed it Without question. I give Them 11 out of 10. I would not hesitate one moment to recommend this amazing company Latham doors. And what I’m saying, it’s no bull poo. It is the truth. Thank you again, Latham doors absolutely amazing.

October 14, 2025
Unprompted review
Latham's Steel Security Doorsets Ltd logo

Reply from Latham's Steel Security Doorsets Ltd

Hi Ronnie,
Thank you so much for your incredible feedback. We’re thrilled to hear that our team was able to put things right and go above and beyond to ensure you received the correct door. It’s wonderful to know that our efforts made a positive difference, and we really appreciate your kind words and recommendation. Your support means a lot to us!

Rated 5 out of 5 stars

Returning Customer

Ordering is easy. The company checks. Suggested delivery was a little longer than advertised BUT they delivered quicker.
Door really well packaged, which was good as paid extra for a specific colour finish.
Second time purchaser from this company and their service is just as good.
Delivery was brilliant, on time and very friendly Lee went out of his way to make it easy for the Mrs receiving.

October 8, 2025
Unprompted review
Latham's Steel Security Doorsets Ltd logo

Reply from Latham's Steel Security Doorsets Ltd

Hi Ray,
Thank you for your detailed and positive feedback. We’re delighted to hear that your second experience with us was just as good as the first, and that the door arrived well packaged and in the exact colour finish you requested.

It’s fantastic to know that Lee went out of his way to make the delivery smooth and friendly. We really appreciate your continued support and kind words!

Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish. Emergency exit doors came exactly as requested in the colours we need. A1 service from start to finish.

October 17, 2025
Unprompted review
Latham's Steel Security Doorsets Ltd logo

Reply from Latham's Steel Security Doorsets Ltd

Hi Ian,
Thank you for your wonderful feedback. We’re delighted to hear you received amazing service from start to finish and that your emergency exit doors arrived exactly as requested.

Rated 5 out of 5 stars

At Ratcliffe Carpentry & Building ltd

At Ratcliffe Carpentry & Building ltd , we love to work with only the best and with great delight can put Latham’s on the list of first choice for metal doors weather it’s a school hospital factory or even social housing they never let us down.. this review follows after needed a bespoke door quicky for our client to secure the building, I emailed and spoke to I friendly staff member G potter she made the purchase quick and easy. Top marks for the driver tooo pre calling for smooth transition of the doors . 10/10 guys .. 👍🏻👍🏻👍🏻

October 1, 2025
Unprompted review
Latham's Steel Security Doorsets Ltd logo

Reply from Latham's Steel Security Doorsets Ltd

Hi Peter,
Thank you so much for your kind words and continued trust in Latham’s. We’re thrilled to hear that our team who were able to assist quickly and efficiently, and that the delivery went smoothly too. We really appreciate you taking the time to share your experience, and we look forward to supporting your future projects!

Rated 5 out of 5 stars

Great company to deal with from…

Great company to deal with from ordering online to arranging delivery. We had a problem with the door handles over a year after original order was received and Callum was brilliant and arranged for a new set to be sent out no questions asked free of charge! Absolutely brilliant 🤩

October 16, 2025
Unprompted review
Latham's Steel Security Doorsets Ltd logo

Reply from Latham's Steel Security Doorsets Ltd

Hi Kerrie,
Thank you so much for taking the time to leave such a fantastic review! We’re delighted to hear that your experience with us, from ordering to delivery, has been smooth and positive.

It’s great to know Callum was able to get things sorted quickly for you, even after so much time had passed. We really appreciate your kind words and your continued trust in Latham’s. Thanks again for choosing us.

Rated 5 out of 5 stars

Emergency door

Shout out to Callum. Excellent, friendly customer service.

Bought an emergency door. High quality, sturdy and easy to fit

Would definitely recommend

October 16, 2025
Unprompted review
Latham's Steel Security Doorsets Ltd logo

Reply from Latham's Steel Security Doorsets Ltd

Hi there,
Thank you for your fantastic feedback. We’re delighted to hear you’re happy with the quality of your emergency door and found it easy to fit.

We’ll be sure to pass on your kind words to Callum. Your recommendation means a lot to us, and we look forward to helping you with any future projects.

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