Laflore Paris Reviews 1,367

TrustScore 4.5 out of 5

4.4

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the quality and design of the products, highlighting their beauty, functionality, and the meticulous craftsmanship involved. Consumers also appreciate the versatility and unique style of the bags, often mentioning how these items meet their everyday needs. People consistently praise the delivery service for its speed and efficiency. Furthermore, many reviewers have had positive interactions with customer service, describing the staff as friendly, responsive, and professional. While there were mixed opinions regarding specific orders, the consensus remains highly favorable, with many expressing intentions to repurchase.

Based on these reviews

Rated 4 out of 5 stars
Verified

I recently purchased the chouchou, and overall, I'm quite pleased with it. The style and size are perfect for my needs, and the muted raspberry color complements my outfit beautifully, even if it's... See more

Company replied

Rated 4 out of 5 stars
Verified

Whenever I had a question about my purchase they answered I have referred this company to my friends also because I received comment

Company replied

Rated 4 out of 5 stars
Verified

While it’s a beautiful bag, I’m disappointed in the raspberry color. It is a lot more brown and less vibrant than the advertised photos. The bamboo handle is rough and knotty, so it’s not an acc... See more

Company replied

Rated 4 out of 5 stars
Verified

Quality workmanship and I love the doq! this is my third purchase from Laflore, although I'm still waiting for delivery of my chou-chou. The colour of the doq was not what I expected, much less pet... See more

Company replied

Rated 5 out of 5 stars
Verified

I have the bobobark backpack and I love it! I'm a small business owner as well as a WFH employee so I often carry two lap tops... They both fit in my bobobark which is impressive! Because I walk aroun... See more

Company replied

Rated 5 out of 5 stars
Verified

I love that you make such a beautiful product for which I can feel good about purchasing knowing that it’s made from cork. I’ve been a customer since your first Kickstarter launch, and my collection i... See more

Company replied

Rated 3 out of 5 stars
Verified

I love the products. The bag is beautiful and the navy cork leather is "chefs kiss" and seems very durable. My bag arrived with a broken key fob, Additionally, I am disappointed that you cannot use t... See more

Company replied

Rated 5 out of 5 stars
Verified

When they say Lifetime Warranty, they mean it. I had to replace the closure for my Trolala (thanks to a flight attendant shoving my bag) and a mirror in my Moi Moi (thanks to be rear-ended), and LaFlo... See more

Company replied

Rated 5 out of 5 stars
Verified

The purse is stunning! I am not sure how to express this exquisitely except to say; it is obvious the creator(s) design each piece with passion and care. The purse, like other pieces I have purchased,... See more

Company replied

Rated 5 out of 5 stars
Verified

I love LaFlore and have several of the handbags. Toto is no exception. Its beautiful and unique. Fair warning to those who plan to travel with it, the bag itself is on the heavy side so it gets heav... See more

Company replied

Rated 5 out of 5 stars
Verified

I’ve been a longtime buyer of LaFlore and love every purchase. Each item is beautifully crafted, sustainable, vegan, and so chic! This last purchase I was able to use my bonbons and got my Bebebark... See more

Company replied

Rated 5 out of 5 stars
Verified

Bag is as quality and beautiful as ever! Been a big fan for years, bought the original bobobark way back when it was still on kickstarter, and the toto about 2 years ago now. I couldn't be happier now... See more

Company replied

Rated 5 out of 5 stars
Verified

Shipping was really fast. When I received my pure, I was speechless. It is so beautiful. I was looking for a leather backpack for work when I came across Laflore Paris.

Company replied

Rated 5 out of 5 stars
Verified

I came across your bags several years ago and wanted one so desperately. I gave myself a goal of being cancer free for 5 years and I would then celebrate with the bag I would use for the rest of my... See more

Company replied

Rated 5 out of 5 stars
Verified

I literrally get so many compliments for my bag. Thank you! Also- I carry it like a backpack but don't feel like a student anymore!

Company replied

Rated 5 out of 5 stars
Verified

While these bags are costly, there’s a lot of workmanship and style that makes these bags quality and high end. There’s a personal touch when you deal with the company for any question or concern you... See more

Company replied

Rated 5 out of 5 stars
Verified

My experience is very good. Their products are beautiful. When I had a question they were available to answer it. Order came when expected. Pleasure yo fo business with this company.

Company replied

Rated 5 out of 5 stars
Verified

These bags are absolutely perfect! Made well , excellent craftsmanship, price is affordable,& there’s nothing else out there like them ! They’re very durable ,luxurious & low maintenance at the same t... See more

Company replied

Rated 5 out of 5 stars
Verified

The bag is perfect! Art meets design at the intersection with craftsmanship! It’s beautiful, it’s functional, it was delivered in beautiful packaging with a dust cover! It came with straps to... See more

Company replied

Rated 5 out of 5 stars
Verified

I love my new chouchou, it's so cute! I placed my order end of Feb, knowing this was a new item and I was second batch which wouldn't be delivered until the summer. I emailed Laflore a couple of times... See more

Company replied

Rated 5 out of 5 stars
Verified

I'm completely in love with my Chouchou bag—it’s officially my go-to! After years of lugging around oversized totes, I’m thrilled to have found this compact little gem that fits everything I need dail... See more

Company replied

Rated 5 out of 5 stars
Verified

I own several items from LaFlore, and love all of them. Super cute and functional. I always get attn. On the rare occasion one of them needs repair (cork is less strong than leather, and I am a ROUG... See more

Company replied

Rated 5 out of 5 stars
Verified

The customer service is very friendly, responsive and professional. I recommend them. I just wish the products were made in France, which bums me out a bit. But other than that the products are beauti... See more

Company replied

Rated 3 out of 5 stars

I have many Laflore bags and they are all without a doubt beautiful but also completely impractical. The hardware on the bobobark makes so much noise! All the bags have a this similar issue, but bobob... See more

Company replied

Rated 5 out of 5 stars
Verified

Laflore Paris Doquintin is just what I needed to keep myself organized with my Insurance Income Tax and Notary Public Business. I recently took over a company and needed a Handbag that could hold all... See more

Company replied

Rated 5 out of 5 stars
Verified

Gorgeous! Love the items I purchased. My two daughters are asking for pieces now! Easy to place my order. My order arrived in just a few days. A pleasant surprise.

Company replied

Rated 5 out of 5 stars
Verified

I adore this bag. This is honestly my first “luxury” bag without the really heavy price tag. I love how versatile you can wear the bag along with taking the handles off for a more comfortable look or... See more

Company replied

Rated 5 out of 5 stars

Phenomenal Customer Service One day all of my bags will be Laflore. The most beautiful, well-made, sustainable, practical designs. They're durable, and I'll never get over how good the customer ser... See more

Company replied

Rated 5 out of 5 stars
Verified

Your employees are sweet and we’re on top of everything to make my purchase the best and fixed my problem with dignity and respect and I deeply appreciate that!!

Company replied

Rated 5 out of 5 stars
Verified

In my case, my order didn’t work out this time, but the team at Laflore processed my return in a timely fashion. I definitely would consider buying from them again. The quality is good, materials inve... See more

Company replied

Rated 5 out of 5 stars
Verified

When I had a mishap with my beloved Bobo I received a prompt response from Customer Service and a solution. I bought the repair kit to match my bag along with a bottle of conditioner. My bag looks al... See more

Company replied

Rated 5 out of 5 stars
Verified

Love the products. The bag and the various handles I can switch out on my bag are beautiful in person. Very stylish and well made. Customer service was prompt and efficient. I love the cork materia... See more

Company replied

Rated 3 out of 5 stars
Verified

I have purchased maybe 10-15 bags, eyeglass cases, wallets, and loved them all. Finally got a trolala and first time I’m disappointed. The two straps are not buckles but some other sliding things that... See more

Company replied

Rated 5 out of 5 stars
Verified

My Bebe bark is the cutest most functional bag I own, I got it on sale so it was significantly less expensive than my other bags and easily one of the best I’ve ever owned! I bought it in creme Cro... See more

Company replied

Rated 4 out of 5 stars
Verified

The bags are gorgeous and sturdy. Style is great. Communication was less good. Order appeared, then disappeared on shop app.

Company replied

Rated 3 out of 5 stars
Verified

After a very long wait after placing my order , I was so excited and hopeful this would be the perfect every day bag. It is just a bit too small, and the long strap, as well as the bamboo straps I ord... See more

Company replied

Rated 5 out of 5 stars
Verified

I had a wonderful experience with your company. I am very happy with the quality of your products and the delivery was fast.

Company replied

Rated 5 out of 5 stars
Verified

Absolutely love the chouchou bag, accessories and clutch wallet! Pro tip: definitely splurge for the bamboo handles. Next level chic!!

Company replied

Rated 3 out of 5 stars

I have to say I loved the bobobark bag when I bought it. Beautifully designed and handcrafted, all the little details thought through to make it a practical every day companion. So I used it dail... See more

Company replied

Rated 5 out of 5 stars
Verified

Great product, fast shipping. I do wish the green was more teal as it is in the photos. We're updating our executives (female led company) with these products.

Company replied

Rated 5 out of 5 stars
Verified

Website east to use, costumer service very helpful when I check my order delivery. The product is amazing. It looks small but fits thousands of things. It was love first sight.

Company replied

Rated 5 out of 5 stars
Verified

I love everything about my DoQuintin bag! the Emerald exterior and orange interior is gorgeous, the functionality is perfection, and the exterior pouch addition (especially for travel) is a must!

Company replied

Rated 5 out of 5 stars
Verified

The recipient of the bag rated it 15/10. Stating is was absolutely gorgeous and so very practical. The finishes and clasps are beautiful.

Company replied

Rated 4 out of 5 stars
Verified

The Toto is great. I am now able to put everything I need in one bag and not carry around 3(purse, laptop bag, lunch bag). It is a little heavy, but I'm attributing that to everything being in one bag... See more

Company replied

Rated 5 out of 5 stars
Verified

Beautiful bag and the size is very practical for me. I can carry my laptop and everything I need for a day out.

Company replied

Rated 5 out of 5 stars
Verified

Fast and efficient service. And what a lovely bag! This is my third and I still adore them! G

Company replied

Rated 5 out of 5 stars
Verified

My first time. And I love everything about your purse. It came quickly in the mail. Quality is why I bought it. I really love it Thank you

Company replied

Rated 5 out of 5 stars
Verified

Right size. Good color. Just what I was looking for.

Company replied

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Company details

  1. #9 of 25 best companies in Handbags Shop
  2. #8 of 16 best companies in Bag Shop
  3. #43 of 106 best companies in Fashion Accessories Store

About Laflore Paris

Written by the company

Elie Seroussi was born in Paris in 1958. Growing up in the center or Paris he developed a strong taste for fashion and craftsmanship. He opened his first fashion house, CECILE & JEANNE, in his late twenties, and built it into the well known brand it is today, with 10 boutiques in the prime Paris locations.

Elie raised his three children between the family ranch in Burgundy and the atelier in Paris. His oldest daughter, Natacha, took a keen interest in his work at a young age and showed a strong passion for fashion, the arts, and nature. After completing her studies of the arts Natacha naturally partnered up with her forever mentor and biggest supporter; Elie.

Together Elie and Natacha decided to do things differently. They wanted to create a brand that would combine the essence of who they are and what they believe in. Their products needed to be chic, elegant and modern… as well as environmentally friendly, vegan, and sustainable. They set off to design their first product - bobobark was born.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Beautiful bag!

Beautiful bag!! Great service!!!

October 16, 2025
Laflore Paris logo

Reply from Laflore Paris

Bonjour Stephanie,

Thank you so much for your kind words! We're thrilled to hear you find the bag beautiful—it truly is a special piece, and We're so happy to hear you had a great experience and service! Your appreciation means the world to us.

A bientôt
L'équipe Laflore

Rated 1 out of 5 stars
Verified

Bag came broken

October 16, 2025
Laflore Paris logo

Reply from Laflore Paris

Bonjour Stephanie,

Thanks for your message.

We're truly sorry your bag arrived damaged—that’s not the experience we aim to deliver. Our team has been notified and will be in touch with you shortly to resolve this.

Thank you for letting us know and giving us the opportunity to make things right. We deeply value your support and patience.

A bientôt
L'équipe Laflore

Rated 5 out of 5 stars
Verified

I love my bag

I love my bag! The quality is great, the closure is excellent, and it's really adorable.

October 16, 2025
Laflore Paris logo

Reply from Laflore Paris

Bonjour CG,

Messages like this truly brighten our day.

We're so happy to hear that you love your bag! It means the world to us that you’re enjoying the quality, the closure, and the design—it’s exactly what we aim to deliver.

Thank you for sharing your joy with us and for being a part of our community!

A bientôt
L'équipe Laflore

Rated 3 out of 5 stars
Verified

Design is cool - coloring, meh

I really appreciate the design of the bag and how functional it is! I was a little disappointed in some irregularities in the cork. for example, on the straps there are the shoulder pads and they were "stuck" to the straps. When I separated them, there were spaces where the dye did not cover. Extra dye was out of stock when I bought my bag and am hoping the blue is available again soon so I can address teh faded/light spots.

October 8, 2025
Laflore Paris logo

Reply from Laflore Paris

Bonjour Alysia,

Thank you so much for your kind words—we’re really glad to hear you appreciate the design and functionality of the bag.

We’re sorry about the irregularities you noticed in the cork, especially around the shoulder pads. That’s not the experience we want for you. This is very unusual.

We've notified our team to prioritize your case, and they’ll be reaching out to you directly to provide assistance. We truly appreciate your patience and thoughtful feedback.

A bientôt
L'équipe Laflore

Rated 4 out of 5 stars
Verified

Love Laflore, be cautious with laptop sleeve

Overall I love my bobobark and my doquintin. The laptop sleeve does not fit in the doquintin. Also, watch the size. I did not read the specs and a laptop that fits in the bags may not fit into the sleeve.

October 8, 2025
Laflore Paris logo

Reply from Laflore Paris

Bonjour Gayle,

Thank you so much for sharing your love for Laflore and for your thoughtful note about the laptop sleeve. We’re delighted to hear how much you enjoy your Bobobark and Doquintin—and we truly appreciate your insight.

Your message brings valuable clarity to first time and future customers. It’s always a good idea to check product specifications carefully, especially when pairing accessories. Your experience is a helpful reminder, and we’re grateful you took the time to share it.

A bientôt
L'équipe Laflore

Rated 3 out of 5 stars
Verified

I love the products, but improvements could be made

I love the products. The bag is beautiful and the navy cork leather is "chefs kiss" and seems very durable. My bag arrived with a broken key fob, Additionally, I am disappointed that you cannot use the backpack straps and the luggage straps at the same time. I ordered this as travel back, and I see this as a design fail. As a traveller I don't want. to have tor remove the straps and add them back on every time I take the bag off my luggage.

October 9, 2025
Laflore Paris logo

Reply from Laflore Paris

Bonjour Carly,

Thank you for the feedback—we’re truly sorry to hear about your experience. At Laflore, our customer experience matters deeply to us, and we’re glad you took the time to share it. Our team will be reaching out directly to assist you at the earliest.

Thank you for bringing this to our attention and for giving us the chance to resolve it. We truly appreciate your support and understanding.

A bientôt
L'équipe Laflore

Rated 5 out of 5 stars
Verified

Stunning and Practical!

I love everything about my DoQuintin bag! the Emerald exterior and orange interior is gorgeous, the functionality is perfection, and the exterior pouch addition (especially for travel) is a must!

October 9, 2025
Laflore Paris logo

Reply from Laflore Paris

Bonjour Amanda,

Thank you so much for sharing your love for the DoQuintin bag.

We're thrilled that the Emerald and orange pairing speaks to you—it’s one of our favorite bold combinations too.

We’re especially glad to hear the functionality is hitting the mark, and that the exterior pouch is proving its worth on your travels. It’s designed with exactly that kind of versatility in mind, and your feedback means the world to us.

Thanks for being part of the LaFlore family—your style and insight help shape everything we do.

A bientôt
L'équipe Laflore

Rated 5 out of 5 stars
Verified

Toto 99% positive

I love LaFlore and have several of the handbags. Toto is no exception. Its beautiful and unique. Fair warning to those who plan to travel with it, the bag itself is on the heavy side so it gets heavy very quickly once your laptop and other office stuff gets in there. just something too think about if you plan to travel with it by plane a lot. I am going to use it as my briefcase locally and not use it as my overnighter. Still love it and wouldn't change a thing.

October 10, 2025
Laflore Paris logo

Reply from Laflore Paris

Bonjour Cheryl,

Thank you so much for sharing your experience with Toto.

We’re thrilled it’s a part of your LaFlore collection and love that its beauty and uniqueness shine through for you.

We appreciate you telling us about the weight—it's a helpful note for fellow travelers. Toto’s artisanal structure and premium materials do give it a bit of weight, especially when packed for travel. We appreciate your insight and completely understand your choice to use it as a local briefcase rather than an overnighter. It’s a smart way to enjoy its elegance without compromise. It's a compliment to know that you would not change a thing about Toto!

Thanks again for being part of the LaFlore family.

A bientôt
L'équipe Laflore

Rated 5 out of 5 stars
Verified

Love these products!

I have the bobobark backpack and I love it! I'm a small business owner as well as a WFH employee so I often carry two lap tops... They both fit in my bobobark which is impressive! Because I walk around with a lot of electronics, I got the clutch wallet and find that it fits my mouse and various attachments. Two thumbs (or dare I say laptops) up- highly recommend!

October 10, 2025
Laflore Paris logo

Reply from Laflore Paris

Bonjour Sage,

Thank you so much — we’re thrilled to hear how well Bobobark and the clutch wallet support your busy, multi-role lifestyle!

As a small business owner and WFH professional, we understand your day demands elegance, comfort, and efficiency, and we’re honored that Bobobark and the clutch wallet are rising to the occasion.

It’s amazing to know they fit two laptops and all your tech essentials with ease — that’s exactly the kind of smart, stylish functionality we aim for.

Thanks again for the kind words and recommendation — we’re so glad you’re part of the Laflore community.

À bientôt,
L’équipe Laflore

Rated 5 out of 5 stars
Verified

I literrally get so many compliments…

I literrally get so many compliments for my bag. Thank you! Also- I carry it like a backpack but don't feel like a student anymore!

October 8, 2025
Laflore Paris logo

Reply from Laflore Paris

Bonjour Malexa,

Thank you so much for your kind words—we’re truly delighted to hear how much you’re enjoying your bag.

It’s wonderful to know it’s not only earning compliments but also supporting your day with comfort and confidence. We designed it to feel elevated and effortless, and your experience captures that beautifully.

We’re honored to be part of your journey. Thank you again for sharing this with us.

A bientôt
L'équipe Laflore

Rated 5 out of 5 stars
Verified

Beautiful bag, perfect size

Beautiful bag and the size is very practical for me. I can carry my laptop and everything I need for a day out.

October 9, 2025
Laflore Paris logo

Reply from Laflore Paris

Bonjour Neesha,

Thank you so much for sharing your experience!

We're delighted to hear the bag fits seamlessly into your day—with your laptop and daily essentials in tow. It’s exactly what we hoped for when designing a piece that’s both beautiful and effortlessly functional. That’s the Laflore way, and we’re so glad it’s become part of your routine.

A bientôt
L'équipe Laflore

Rated 5 out of 5 stars
Verified

Beautiful!!!!!

October 9, 2025
Laflore Paris logo

Reply from Laflore Paris

Bonjour Cathleen,

Thank you so much for your kind words! We're thrilled to hear you find our product beautiful—it truly is a special piece, and we're so glad it resonated with you. Your appreciation means the world to us.

A bientôt
L'équipe Laflore

Rated 5 out of 5 stars
Verified

Sustainable luxury

When they say Lifetime Warranty, they mean it. I had to replace the closure for my Trolala (thanks to a flight attendant shoving my bag) and a mirror in my Moi Moi (thanks to be rear-ended), and LaFlore replaced the broken parts. I'm happy with their products and service!

October 8, 2025
Laflore Paris logo

Reply from Laflore Paris

Bonjour Esmeralda,

Thank you so much for sharing this— your story truly made our day.

We’re so glad we could support you when the unexpected happened, and it’s wonderful to hear that your Trolala and Moi Moi are back in action. Our Lifetime Warranty is more than a promise — it’s our way of standing by you and the pieces you love.

Thank you for being part of the Laflore Paris community and for trusting us through every twist and turn.

A bientôt
L'équipe Laflore

Rated 2 out of 5 stars
Verified

Not worth the investment

I wanted to use the bag for work and travel and it was incredibly small. Hardly held my laptop and tablet along with my wallet. I’m very disappointed because I had to leave the bag behind in the states and carry a tote which is not the option I wanted. It’s also very heavy with nothing inside. I wish I would have skipped this purchase.

October 8, 2025
Laflore Paris logo

Reply from Laflore Paris

Bonjour Towanna,

Thank you for sharing your experience—we’re truly sorry the bag didn’t meet your needs.

We understand how frustrating it must have been, especially when traveling.

Our team will be in touch shortly to assist and ensure this is resolved swiftly and thoughtfully. Thank you for bringing it to our attention—we will do the best to make your experience better. We deeply appreciate your patience and continued support.

A bientôt
L'équipe Laflore

Rated 4 out of 5 stars
Verified

Whenever I had a question about my…

Whenever I had a question about my purchase they answered I have referred this company to my friends also because I received comment

October 8, 2025
Laflore Paris logo

Reply from Laflore Paris

Bonjour Carol,

Thank you so much for sharing your experience.

We’re delighted to hear that our team was able to support you whenever you had questions — your trust means everything to us. And knowing you’ve recommended Laflore Paris to your friends is the highest compliment we could receive.

We’re honored to be part of your journey and grateful for the kind words and continued support.

A bientôt
L'équipe Laflore

Rated 5 out of 5 stars
Verified

Right size

Right size. Good color. Just what I was looking for.

October 8, 2025
Laflore Paris logo

Reply from Laflore Paris

Bonjour Jessie,

Thank you so much for sharing that! We're delighted to hear your piece is the perfect fit — in size, color, and spirit. It’s always our goal to create designs that feel just right, and your words truly affirm that. We're so glad it found its way to you.

A bientôt
L'équipe Laflore

Rated 5 out of 5 stars
Verified

Amazing bags!

I love that you make such a beautiful product for which I can feel good about purchasing knowing that it’s made from cork. I’ve been a customer since your first Kickstarter launch, and my collection is ever growing! I always get compliments on my bags and luggage.

October 11, 2025
Laflore Paris logo

Reply from Laflore Paris

Bonjour Wendalyn,

Your continued support means the world to us. Knowing that our cork-crafted designs resonate with you — in both beauty and purpose — is exactly why we do what we do. From our very first Kickstarter to your ever-growing collection, we’re grateful to share this journey with you. You truly are one of our most cherished customers.

We believe those compliments are a true testament to your impeccable taste, and we’re absolutely delighted to receive your feedback.

A bientôt
L'équipe Laflore

Rated 5 out of 5 stars
Verified

Exceptional

Shipping was really fast.
When I received my pure, I was speechless. It is so beautiful. I was looking for a leather backpack for work when I came across Laflore Paris.

October 11, 2025
Laflore Paris logo

Reply from Laflore Paris

Bonjour Margaret,

Your message truly made our day. Thank you for letting us know that your Pure arrived swiftly and left you speechless — that’s exactly the kind of moment we strive to create. We’re grateful you chose Laflore Paris in your search for something both beautiful and purposeful. It’s an honor to be part of your journey.

A bientôt
L'équipe Laflore

Rated 1 out of 5 stars

Beautiful bags that turn to trash in less than a year

I own both the bobobark and bebebark, and I honestly regret buying them. Within a year, both bags turned into literal trash; the cork started peeling off from the base, exposing the ugly lining underneath. And yes, I used their official care products and conditioned them regularly, exactly as instructed.

Their marketing about these bags being “for life” is a blatant lie. Don’t fall for it. When I contacted customer service, they told me this kind of peeling is part of the “natural lifecycle of cork.” Seriously? That’s their excuse for a bag disintegrating?

To make it worse, their warranty is only 90 days, which should tell you everything you need to know. When I asked for a return or replacement, all they offered was a discount on another bag. As if I’d want another one after this disaster!

Yes, the bags are undeniably cute. But don’t be fooled by the aesthetic or eco-friendly marketing; the quality is terrible, durability is nonexistent, and customer service is dismissive. Save your money and skip Laflore Paris altogether.

October 11, 2025
Unprompted review
Laflore Paris logo

Reply from Laflore Paris

Bonjour Elizaveta,

Thank you for sharing your experience — we hear you, and we’re truly sorry for the frustration and disappointment you’ve faced.

This is not the experience we want any of our customers to have, especially someone who’s invested in both the Bobobark and Bebebark. We understand how upsetting it must be to see your bags wear down despite following care instructions, and we deeply regret that our response left you feeling unheard.

While cork is a natural material with unique aging characteristics, what you’ve described goes far beyond what we consider acceptable. We’re actively working to improve both our materials and our warranty policies based on feedback like yours — because your trust matters, and we want to earn it back.

As your review didn’t include any contact details, we’re currently unable to locate your order or follow up with you directly.

Please reach out to us at contact@lafloreparis.com with your order details or Kickstarter backer name to take a closer look and explore a more meaningful resolution. We’re committed to making this right and restoring your confidence in Laflore Paris.

Thank you again for your honesty — it helps us grow, and we truly appreciate it.

A bientôt
L'équipe Laflore

Rated 5 out of 5 stars
Verified

Gorgeous!

Gorgeous! Love the items I purchased. My two daughters are asking for pieces now! Easy to place my order. My order arrived in just a few days. A pleasant surprise.

October 1, 2025
Laflore Paris logo

Reply from Laflore Paris

Bonjour Candise,

Thank you for sharing such a heartwarming note! We're so glad the pieces brought you joy—and it's even more special knowing your daughters love them too. Moments like these truly brighten our day.

We’re glad the ordering process was smooth and that your delivery arrived quickly.

Thank you for choosing Laflore—we’re so glad to have you as a part of our community.

A bientôt
L'équipe Laflore

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