Beautiful bags that turn to trash in less than a year
I own both the bobobark and bebebark, and I honestly regret buying them. Within a year, both bags turned into literal trash; the cork started peeling off from the base, exposing the ugly lining underneath. And yes, I used their official care products and conditioned them regularly, exactly as instructed.
Their marketing about these bags being “for life” is a blatant lie. Don’t fall for it. When I contacted customer service, they told me this kind of peeling is part of the “natural lifecycle of cork.” Seriously? That’s their excuse for a bag disintegrating?
To make it worse, their warranty is only 90 days, which should tell you everything you need to know. When I asked for a return or replacement, all they offered was a discount on another bag. As if I’d want another one after this disaster!
Yes, the bags are undeniably cute. But don’t be fooled by the aesthetic or eco-friendly marketing; the quality is terrible, durability is nonexistent, and customer service is dismissive. Save your money and skip Laflore Paris altogether.
Reply from Laflore Paris
Bonjour Elizaveta,
Thank you for sharing your experience — we hear you, and we’re truly sorry for the frustration and disappointment you’ve faced.
This is not the experience we want any of our customers to have, especially someone who’s invested in both the Bobobark and Bebebark. We understand how upsetting it must be to see your bags wear down despite following care instructions, and we deeply regret that our response left you feeling unheard.
While cork is a natural material with unique aging characteristics, what you’ve described goes far beyond what we consider acceptable. We’re actively working to improve both our materials and our warranty policies based on feedback like yours — because your trust matters, and we want to earn it back.
As your review didn’t include any contact details, we’re currently unable to locate your order or follow up with you directly.
Please reach out to us at contact@lafloreparis.com with your order details or Kickstarter backer name to take a closer look and explore a more meaningful resolution. We’re committed to making this right and restoring your confidence in Laflore Paris.
Thank you again for your honesty — it helps us grow, and we truly appreciate it.
A bientôt
L'équipe Laflore