I love the products, but improvements could be made
I love the products. The bag is beautiful and the navy cork leather is "chefs kiss" and seems very durable. My bag arrived with a broken key fob, Additionally, I am disappointed that you cannot use the backpack straps and the luggage straps at the same time. I ordered this as travel back, and I see this as a design fail. As a traveller I don't want. to have tor remove the straps and add them back on every time I take the bag off my luggage.
Reply from Laflore Paris
Bonjour Carly,
Thank you for the feedback—we’re truly sorry to hear about your experience. At Laflore, our customer experience matters deeply to us, and we’re glad you took the time to share it. Our team will be reaching out directly to assist you at the earliest.
Thank you for bringing this to our attention and for giving us the chance to resolve it. We truly appreciate your support and understanding.
A bientôt
L'équipe Laflore