Klarity Cancer Screening Reviews 370

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I would not work with this company again. They give false accusations yet they don't have the necessary training to prevent their paranoia. Avoid at all cost! UPDATE: I love how this company attem... See more

Company replied

Rated 4 out of 5 stars

Booked 2 lat flows at short notice (arrived in less than 2 days) to take abroad and use for the return home requirement. App used was fine, only stress was slow internet speed which meant we had to tr... See more

Company replied

Rated 5 out of 5 stars

Really good experience with standard antigen tests with video call needed for family of 4 to travel to USA. Charlotte explained everything step by step and made us feel at ease throughout the whole pr... See more

Company replied

Rated 5 out of 5 stars

Excellent service , definitely recommend. On reflection I had absolutely nothing to be nervous or worry about as the whole process went as smoothly as it possibly could. The tests arrived within... See more

Company replied

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Company details

  1. Health Consultant

Written by the company

Klarity provides cancer screening programmes.


Contact info

3.6

Average

TrustScore 3.5 out of 5

370 reviews

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1-star


Rated 1 out of 5 stars

I would not work with this company…

I would not work with this company again. They give false accusations yet they don't have the necessary training to prevent their paranoia. Avoid at all cost!

UPDATE:
I love how this company attempts to de-legitimize this review by saying it's another company that I'm referring to, completely taking no accountability of their actions. I'm completely referring to klarity.health, YOU, the same company armed with hundreds of interns that work FOR FREE just to receive a poorly crafted JPEG of a certificate for writing for their so called Klarity Health Library, and the same company that falsely accuses its intern writers of using AI writing when they themselves promote the use of AI and have no training whatsoever to prevent articles from being flagged as AI, and they would impose those things as if you are being PAID as a writer in their ranks. News flash, you are NOT PAID working for this company. It's an organization that thrives on internships to do most of their work on writing their pieces, and the only ones that are hired in this company come from countries with relatively low wages.

September 27, 2024
Unprompted review
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Reply from Klarity Cancer Screening

We don't provide mental health services at Klarity.health, so we assume this review relates to a company called KlarityADHD that specialising in mental health consultations.

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Rated 1 out of 5 stars
Verified

This was a complete waste of money

This was a complete waste of money. We tried and tried to access the website and it was constantly unavailable.
We paid for absolutely no service at all!
Never ever use this website/ service !!!
Totally useless!!!!!

April 24, 2023
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Dear Stephen,
We cannot find any order in our system under your name. Are you sure this review is related to something bought on Klarity.health?
If you have any further questions, please feel free to email us on hello@getklarity.shop

Rated 4 out of 5 stars

Over complicated process if…

Over complicated process if buying/using for multiple people.
Sons test refused for photo resolution being to high then ran out if time.unsure if we can resubmit

October 15, 2022
Unprompted review
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Reply from Klarity Cancer Screening

Dear Paul,

Thank you for taking the time to leave us a review. We really appreciate it and thank you for your feedback.

According to the system, both certificates have now been issued.

Kind Regards,
The Klarity Team

Rated 5 out of 5 stars

Fit to fly tests… read other reviews…

Fit to fly tests… read other reviews slating the company but I found whole process and results easy and simple… although went out to Spain and was not asked for proof of negative result… other negative comments must be from people whom cannot tie their shoe laces

October 8, 2022
Unprompted review
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Reply from Klarity Cancer Screening

Dear Dave,

Thank you for taking the time to leave us a review. We really appreciate it and thank you for your feedback.

Kind Regards,
The Klarity Team

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Rated 5 out of 5 stars

Fantastic service from this company

Fantastic service from this company I ordered the antigen test it came very fast and the app was easy to use clear instructions on how to take the test and record on the app so happy with my service
Thank you
Maria

October 1, 2022
Unprompted review
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Reply from Klarity Cancer Screening

Dear Maria,

Thank you for taking the time to leave us a review. We really appreciate it and thank you for your feedback.

Kind Regards,
The Klarity Team

Rated 1 out of 5 stars

Blood sample sent back but 3 weeks…

Blood sample sent back but 3 weeks later no results. Been emailing....
No reply...... telephone number.... doesn't work. Spent ages filing 2 tubes and a lot of money waster to be SCAMMED!!!
I sent anithrr sample off to another company in the same day in the same post Box and had my results back 3 days later
Avoid avoid avoid

September 8, 2022
Unprompted review
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Reply from Klarity Cancer Screening

Dear Vicky,
We're sorry to hear about your poor experience. The sample you sent to our lab was not registered before posting. This is important to be able to match the sample with an individual.
If you have any further questions, please feel free to email us on hello@getklarity.shop

Rated 1 out of 5 stars

SCAM

That's the answer about your response, we all had an appointment but if the app is not working, the phone number is not working, and you sell the certificate you have it in one hour then 3 hours later I don't know how many emails I sent, BECAUSE THE PHONE NUMBER DOESN'T WORK. it's a shame klarity the way it works and definitely a SCAM

September 10, 2022
Unprompted review
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Reply from Klarity Cancer Screening

Dear Bianca,

We apologise that you did not have a good experience with our service.

According to our system, you ordered a Standard test, which requires an appointment to be booked via the app. However, an appointment booking was not visible, so the certificate had to be created manually. Unfortunately, this took more time than the normal process.

Sorry for the inconvenience.

Kind regards,
The Klarity Team

Rated 5 out of 5 stars

Excellent service from Anna at customer…

Excellent service from Anna at customer services. When I entered details on my self test report, for some reason the DOB reverted to a default of 1960 but a quick email to customer services resolved this and my details are correct. I was really expecting a drama over it but communication was quick and stress free.

September 9, 2022
Unprompted review
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Reply from Klarity Cancer Screening

Dear Derek,

Thank you for taking the time to leave us a review. We really appreciate it and thank you for your feedback.

Kind Regards,
The Klarity Team

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Rated 1 out of 5 stars

Incredibly poor app performance.

Incredibly poor app performance.. Created a user name and login password.. No drop down for any antigen test.. No support after 8pm.. And flight is 1930pm so useless for 24hr test window.. Use someone else.. Waste of 16.95 sterling... Now have no option for saving my negative test results and creating a clear to travel certificate at all....

August 21, 2022
Unprompted review
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Reply from Klarity Cancer Screening

Dear Steven,

Thank you for taking the time to leave a review of your experience.

We are sorry that you experienced technical problems.
Our customer service is available from 08:00am-08:00pm and had responded to your email in less than 10 minutes.
Unfortunately, it was not obvious to us that the problem persisted after that.

Please contact us at hello@getklarity.shop to discuss this further if you wish.

Kind regards,
The Klarity Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Quick and easy. Easy steps to follow to take the test and then a timer to allow for development of the test. Easy to then take & submit a picture. All explained step-by-step. Certificate was available very quickly. Thank you, would use this service again. Highly recommended.

August 5, 2022
Unprompted review
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Reply from Klarity Cancer Screening

Dear Stacey,

Thank you for taking the time to leave us a review. We really appreciate it and thank you for your feedback.

Kind Regards,
The Klarity Team

Rated 1 out of 5 stars

Scam! Beware!

Klarity scammed me! My doctor cancelled my appointment 45 minutes before it was supposed to start when I took off work to be able to schedule that time. Messenger them 4-5 times asking for a refund with no response. There is no support phone number and they’ll take your money and give you no service.

August 5, 2022
Unprompted review
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Reply from Klarity Cancer Screening

Hello Ben,

Sorry for your negative experience.
But this seems to be a different company.
We just sell Antigen and PCR tests.

We ask that you kindly remove your post.

Thank you in advance.

Kind Regards,
The Klarity Team

Rated 5 out of 5 stars

Very quick and easy to test for covid…

Very quick and easy to test for covid fit to fly, results within the hour.

Fabulous service

August 5, 2022
Unprompted review
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Reply from Klarity Cancer Screening

Dear Sharon,

Thank you for taking the time to leave us a review. We really appreciate it and thank you for your feedback.

Kind Regards,
The Klarity Team

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Rated 2 out of 5 stars

Currently sat waiting for our sons…

Currently sat waiting for our sons result so we can leave for the airport. It has been 2 hours and no way of contacting them as the number on the website doesn’t work.

August 2, 2022
Unprompted review
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Reply from Klarity Cancer Screening

Dear Tori,

Thank you for your feedback.

We are sorry if you did not receive your certificate in time.
During our service hours of 08:00am-08:00pm, certificates should actually always be issued within 60 minutes.

You are welcome to email our customer service team (hello@getklarity.shop) with your order number to discuss your case individually.

Kind Regards,
The Klarity Team

Rated 5 out of 5 stars

Easy to follow instructions

Easy to follow instructions, quick turnaround and overall great service

August 1, 2022
Unprompted review
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Reply from Klarity Cancer Screening

Dear Sian,

Thank you for taking the time to leave us a review. We really appreciate it and thank you for your feedback.

Kind Regards,
The Klarity Team

Rated 5 out of 5 stars

Speedy, kind, 5* service!

I've rarely experienced such efficient, intuitive, friendly customer service. So impressed! After realising there was an error on my fit-to-fly certificate, I immediately thought the worst an assumed that I would have issues getting this remedied in time to travel later that day.

I sent an email to customer service asking for assistance, but was ready to have to jump through lots of hoops and do lots of explaining (grovelling?!) for help. An hour later, I received an updated certificate straight to my inbox and to the Klarity app, with a friendly email. Ritz - you have saved my sanity and my family holiday. Thank you!

July 19, 2022
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Dear Ashley,

Thank you for taking the time to leave us a review. We really appreciate it and thank you for your feedback.

Kind Regards,
The Klarity Team

Rated 5 out of 5 stars

This test exceeded expectations

This test exceeded expectations in the speed with which the initial kit was delivered after ordering (with about 12 hours), the simplicity and clarity of the instructions and the speed of delivery of the certificate after the test was completed.

It was also possible to transfer unused test kits to family members for them to obtain their own certificate.

July 15, 2022
Unprompted review
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Reply from Klarity Cancer Screening

Dear Anthony,

Thank you for taking the time to leave us a review. We really appreciate it and thank you for your feedback.

Kind Regards,
The Klarity Team

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Rated 5 out of 5 stars

No need to be stressed with testing for a holiday.

I ordered this test after I had miscalculated the 72 hour one and it came to early so I ordered the 24 hour test. I had to order it in my name as my daughter was 14 and it said, to place an order you had to be over 18. I then deleted the app my accident and I also panicked about putting the test in my daughters name and not mine. I didn't need to worry as I emailed the company and they emailed me straight back explaining everything! So very helpful and very quick as I was a little concerned with the whole process. Fantastic company and definitely recommend it.

July 15, 2022
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Dear Marissa,

Thank you for taking the time to leave us a review. We really appreciate it and thank you for your feedback.

Kind Regards,
The Klarity Team

Rated 5 out of 5 stars

Delivery on time and so easy to use

July 10, 2022
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Dear customer,

Thank you for taking the time to leave us a review. We really appreciate it and thank you for your feedback.

Kind Regards,
The Klarity Team

Rated 5 out of 5 stars

Easy to use

Easy to use, on time delivery!

July 7, 2022
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Hello Ellie,

Thank you for taking the time to leave us a review. We really appreciate it and thank you for your feedback.

Kind Regards,
The Klarity Team

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