We have two whippets which are both complicated to feed regarding allergies. Just Russel is one of the brand they can handle. First we had a friendly contact to take the anamnesis of both dogs. We had... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Super cute starters pack - personalized and fast delivery. Unfortunately my dog doesn’t like the food and still eats grass, but I am writing this review before contacting the staff. I am confident nex... See more
Company replied
My dog seems to finally like his food after I tried all the other brands. Also I love that fact that it is personalized to his own needs.
Company replied
Verified
everything is fine now, the parcel finally arrived
Company replied
Truley a fantastic company! I’m so happy to have found Just Russel, not only my two cats are well fed and healthy, but the added value behind the podcast, customer service and overall quality behind e... See more
Company replied
Since moving to Just Russel food our Labrador has lost weight (portions calculated & tailored for her) & has a much glossier coat. I like the scheduled deliveries, always an option to reduce quantity... See more
Company replied
Our dog, Terra, had so many issues and allergies with different food. We tried different brands and types, but none seemed to be working. Until we tried Just Russel, we are so happy with it! Terra lov... See more
Company replied
Lucie solved a difficult problem with the distribution company promptly and graciously. And Bruno loves the product. Lucie a résolu un problème difficile avec le distributeur avec rapidité et cour... See more
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We wanted to change our dog's food to something more nutritious and decided to try Just Russel. The first time we received the food my husband even said it smelt like human Sunday lunch. I feel... See more
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"I used to use Royal Canin Giant for my Bernese Mountain Dog, but he kept having digestive problems. Then I switched to Just Russel, and now his feces is back to normal, and he's happy again thanks to... See more
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i rly trust only quality producers of food for pets. this one seems to be quite a quality one, becasue i have read what ingredients are in their food and bought it. my dog liked it even though these... See more
Company replied
We have always been very happy with Just Russel, but unfortunately our dog Carly has been eating very little in the last few days, lost 500 g and we need to find out why! Now we are conducting s... See more
Company replied
After literally 10 years of searching for a dogfood that my dog loves (very picky eater), we found Just Russel. I am so incredibly gratefull! His bowels are finally diarea free and he does not vomit a... See more
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I had a bad first experience with the customer service on whatsapp that took 2 days to reply me. However, the contact I did by email took 1 day and they were really helpful and caring. I had my answe... See more
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I’m genuinely surprised by how much my Chow Chow, Fuji, loves this food! Before switching, he was on Eukanuba Intestinal, which I chose to help with the stomach ulcers he was dealing with. Unfortu... See more
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The food, delivery times and service are always very good and fast!
Company replied
Loes is super blij met haar Just Russel brokken!!! Wij ook heel tevreden, niks zo gemakkelijk!!! Een echte aanrader!
Company replied
Our dog is happy and well-nourished so of course we are happy too! Excellent customer service, delivery here in France and flexibility from the Just Russell team makes it a very positive experience.... See more
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It’s super easy to order and I like the flexibility. Mollie loves her food, and I like the fact that I know she’s getting a hearty and healthy meal everyday !
Company replied
Great product, great communication and my dog loves it! He has more energy, less irritation to his skin and when he is happy, I am too.
Company replied
My dogs health has improved since we changed to Just Russel. He scratch himself less, his digestion is better... we are both happy with their products!
Company replied
Super, Cooper is dol op de brokken. De communicatie betreffende leveringen is ook super.
Company replied
Omdat alles perfect is en luna verzot is op het eten. Levering zoals verwacht is.
Company replied
Please try to extend offer by mixing elements for cats.
Company replied
My dogs love this food, it smells good for us humans as well and the price is fair. Super happy so far.
Company replied
Good product, easy to order and fast sent. Average price range.
Company replied
just russel est parfait pour newton( border collie ) amelioration significative perte de poid meilleur digestion articulation ameliorer merci .
Company replied
Dog is much better now.
Company replied
Loekie is er zo blij mee.
Company replied
The dog loves the food!
Company replied
My puppy loves the food! Tried other brands and this is clearly the choice of Morris.
Company replied
First shipment was a success. Cat loved his personalised food. But that love did not last long. The last shipment is nearly untouched. Our cat simply refuses to eat his food. I have stopped the su... See more
Company replied
Company details
Written by the company
Just Russel offers personalized dog and cat food, delivered monthly to your doorstep. We prioritize your pet's well-being and your convenience. Caring for your pets should be personal, easy, and enjoyable. By leveraging science and technology, we help pet owners make informed choices. Answer 10 simple questions about your pet on our website of Just Russel. Our algorithm calculates the best tailored diet and portion. You’ll receive a unique monthly 100% natural nutrition plan customized for your pet. Tailored to each dog's specifics (breed, age, weight, activity level, and health), our food comprises high-quality ingredients: ample meat, premium proteins, vegetables, and salmon oil. No artificial additives. Your pet's health is monitored by our online veterinarians. 🐶 Personalized dog & cat food 🥩 High quality & with 100% natural ingredients 🚚 Free home delivery 👩⚕️ Online veterinarians follow-up. Curious? Fill out your pet's profile on Just Russel. Keywords: dogs, dog food, dog kibble, pets, cats, cat food, cat kibble, companions, animals, nutrition
Contact info
Damstraat 46, 9850, Deinze, Belgium
- +32 472 90 90 39
- hello@justrussel.com
- justrussel.com
4.4
Excellent
8K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
At first I received a good service from…
At first I received a good service from this company, however recently I have had two missing orders which say they were delivered and noone is available in customer service. I have emailed, WhatsApp messaged and tried their onlibe chat over the course of a week and noone responds.
September 3, 2024
Unprompted review
Reply from Just Russel
Hi Fiona 👋,
Thank you for sharing your feedback with us. I'm really sorry to hear about your recent experience with missing orders and the lack of response from our customer service team. This is not the level of service we strive to provide, and I completely understand how frustrating this must be for you.
We definitely want to make things right for you! Could you please reach out to us directly via this link: [Contact Us](https://support.justrussel.com/hc/nl/requests/new/) so we can immediately look into the missing orders and resolve this issue for you? Your satisfaction is very important to us, and we'll make sure to get this sorted out as quickly as possible.
Looking forward to hearing from you soon and ensuring you have a much better experience moving forward.
Kind regards,
Cyriel (co-founder Just Russel)
My dog is allergic to the food and they…
My dog is allergic to the food and they still send me an extra bag without asking and charged me for it (€30). Such a waste now I have a 3kg bag that won’t be used.
And after contacting them they ignored my massages.
August 29, 2024
Unprompted review
Reply from Just Russel
Hey Gabi👋,
Thank you for your review. We're really sorry to hear that your dog had an allergic reaction to our food and that you received an extra bag without requesting it. This is definitely not the experience we aim to provide.
We'd like to make this right for you. Could you please contact us through this link: [Just Russel Support](https://support.justrussel.com/hc/nl/requests/new/)? We'll ensure we find a suitable solution and address this issue promptly. Our apologies for any inconvenience and for not responding to your messages. This is not how we want to treat our customers.
Kind regards,
Joy Veterinarian Just Russel.
Verified
Reply from Just Russel
Hey Monika👋,
Bedankt voor je feedback. We vinden het heel jammer om te horen dat je de indruk hebt gekregen dat we niet reageren op berichten. Dit is absoluut niet hoe wij werken, en we willen dit graag rechtzetten. Onze klantenservice staat altijd klaar om te helpen en we streven ernaar om snel te reageren op elke vraag of opmerking.
Zou je ons een bericht willen sturen via deze link: [Klantenservice Contact](https://support.justrussel.com/hc/nl/requests/new/) zodat we je direct verder kunnen helpen? We willen er zeker van zijn dat je een positieve ervaring hebt met Just Russel. 😊
Met vriendelijke groeten,
Joy Dierenarts
Just Russel.
A Bad Customer Service Experience
I have four cats and recently placed my first order for dry food from Just Russel. Unfortunately, the system randomly assigns the flavor based on the questionnaire without allowing any manual selection. Since my cats dislike fish, I immediately emailed Just Russel after completing the order to request a change of flavor. I received an automated response but no follow-up from Customer Service.
Concerned, I also contacted them via WhatsApp. However, by the time they saw my message (about an hour later), I received an email informing me that the order had already been shipped. It has now been over two hours since my last WhatsApp message, and I’m still waiting for a solution. If they don't address this soon, I asked them to cancel my subscription. However, they even did not answer to this request. Now I am stuck with 6 kg of food that my cats won’t eat.
August 19, 2024
Unprompted review
Reply from Just Russel
Hey Yağmur 👋,
Thank you for sharing your experience. I'm truly sorry to hear that your first order didn't go as smoothly as you expected. I completely understand how frustrating it must be to receive a product that your cats might not enjoy, especially when you made an effort to reach out to us immediately after placing the order.
At Just Russel, we strive to offer a personalized experience for every pet, but it seems we missed the mark here. While our system is designed to create the best possible match based on the questionnaire, I see how important it is to have more flexibility in flavor selection. I sincerely apologize for the delay in our response and for the inconvenience this has caused.
I would love to help make this right for you. Could you please get in touch with us through [this link](https://support.justrussel.com/hc/nl/requests/new/)? We’ll do our best to find a solution that works for you and your cats.
Thank you again for your feedback—it’s invaluable as we work to improve our service.
Kind regards,
Joy Vet Just Russel
Lots of lies and misinformation.
The ads they use have a lot of lies and false information in them. Their food is mediocre at best and their food which is supposed to help with allergies made it worse with my dog and several other dogs of my friends.
I even had to advice some clients with a mental handicap to go to a vet because they thought only the food was wrong. "Because the so called vet enforced food" would solve it.
Terrible company with very untrustworthy marketing schemes. Do not recommend.
July 26, 2024
Unprompted review
Reply from Just Russel
Hey Krampar👋,
I'm sorry to hear that you had such a negative experience with our products and services. We always strive to provide the best possible food and service for our customers and their pets.
It is certainly not our intention to provide false information or set expectations we cannot meet. Our foods are formulated by veterinarians and nutrition experts with the goal of alleviating, not worsening, health issues in pets.
We would love the opportunity to make this right and learn more about the specific problems you have encountered. Please contact us via https://support.justrussel.com/hc/nl/requests/new so we can assist you better.
Met vriendelijke groeten,
Joy Dierenarts Just Russel
Ver unprofessional customer service
Since my first order it was never delivered at home, even if you contact them and change delivery company; so go and pick it up yourself from the post office without a car.
If you have a question/problem and expect a quick answer, it will be answered at least 4 days later with WhatsApp and via email in 2 days but no solutions to your problem
Administration is a drama, there was a mistake in the payment, I claimed it and they can't find the error, they say everything is correct, correct, correct. One month later they stil didn't find the error but they contact me for a new payment, wich I already did one month before.
Now my paid order is not delivered. I am trying for three days to contact them without a reply. Very unprofessional.
I am done with them.
Nothing against the food....
July 19, 2024
Unprompted review
Reply from Just Russel
Hey Su👋,
I'm very sorry to hear about your frustrating experience with our deliveries and customer service. This is certainly not the level of service we aim to provide, and we want to make this right.
It’s disappointing to hear that you’ve had to pick up your orders from the post office and that communication delays have added to your frustration. We apologize for the administrative error and the lack of timely responses.
We want to resolve this as quickly as possible. Please reach out to us directly via https://support.justrussel.com/hc/nl/requests/new so we can address these issues and ensure your future orders are handled smoothly.
Once again, our sincere apologies for the inconvenience, and thank you for your patience.
Met vriendelijke groeten,
Joy Dierenarts Just Russel
You should give a try, as I did
I had a bad first experience with the customer service on whatsapp that took 2 days to reply me. However, the contact I did by email took 1 day and they were really helpful and caring. I had my answers replied and now I am happy! Ronja, my 6 months Australian Shepherd, very active, smart... she loves her "just russel", this is because the ingredients and amount to eat was made specially for her, and that's why I will keep with JUST RUSSEL = as much as natural is the kibble, the best we are giving to our pawfriends! I used AI to compare Just Russel with other famous brand, AI was clear: just russel countains more natural ingredients and covers Ronja needs. 😊
July 18, 2024
Unprompted review
Reply from Just Russel
Hey Barbara👋,
I'm very sorry to hear about your experience with our customer service. We strive to respond as quickly as possible, and it’s disappointing to hear we’ve let you down.
Please reach out to us direct via https://support.justrussel.com/hc/nl/requests/new so we can address your question about the portion size for your puppy immediately. We appreciate your patience and want to ensure that you get the right information and support.
Met vriendelijke groeten,
Joy Dierenarts Just Russel
Your food is very high quality
Your food is very high quality my cat is satisfied every time I give it to her she eats a lot she has a lot of energy she has a lot of energy and she goes crazy playing afterwards
July 12, 2024
Unprompted review
Reply from Just Russel
Hey Katia👋,
It's wonderful to hear that your cat is enjoying our high-quality food and that it's giving her so much energy! We're delighted to know that she is satisfied and full of life after eating. If you ever have any questions or need further assistance, we're always here to help.
Met vriendelijke groeten,
Joy Dierenarts Just Russel
We are soooo sorry!
We have always been very happy with Just Russel, but unfortunately our dog Carly has been eating very little in the last few days, lost 500 g and we need to find out why!
Now we are conducting some investigations and hope to find the cause!
We were very satisfied and would recommend your company at any time!!!
March 1, 2024
Unprompted review
Reply from Just Russel
Hey Karin👋,
I'm sorry to hear that Carly has not been eating well and has lost weight. It's good that you are investigating the cause. If there is anything we can do to help or if you need advice, please feel free to reach out to us via https://support.justrussel.com/hc/nl/requests/new. We're here to support you and Carly during this time. Thank you for your kind words and recommendation!
Met vriendelijke groeten,
Joy Dierenarts Just Russel
If I could give 0 stars I would
If I could give 0 stars I would. Extremely intransparent - they unknowingly chain you to an abonnement and keep demanding payments. I repeatedly contacted them to stop over the past few months and they still haven't left me alone. My bank (Dutch) also marked them as untrustworthy. To avoid!!!
May 1, 2024
Unprompted review
Reply from Just Russel
Hey Amy👋,
Thank you for sharing your feedback. I'm really sorry to hear about your experience and that it wasn't as expected... 🙁 We strive to be transparent and customer-friendly, and I apologize if that wasn't reflected in your case. We operate with automatic deliveries to ensure convenience, but I understand it can be frustrating if not communicated properly.
Please get in touch with us directly so we can resolve this issue for you and ensure it doesn't happen again. You can contact us via this link: [Customer Support](https://support.justrussel.com/hc/nl/requests/new/).
Kind regards,
Joy Dierenarts
Just Russel
Dog is much better now.
June 5, 2024
Unprompted review
Reply from Just Russel
Hey Kurt 👋
Thank you for your lovely review! We're glad to hear that our food is a hit with your pet. If you ever need anything, we're always here to help.
Many greetings back from the team at Just Russel. 🐾
Great food
My dogs love this food, it smells good for us humans as well and the price is fair. Super happy so far.
May 31, 2024
Unprompted review
Reply from Just Russel
Hey Natasha👋
Thank you for your lovely review! We're glad to hear that our food is a hit with your pet. If you ever need anything, we're always here to help.
Many greetings back from the team at Just Russel. 🐾
Thank you!
Our labradoodle is 16 months old. It's a fact that they really don't care for food but, Jip, was a poor eater and we have tried most brands, the cheapest to the most expensive. When I saw the ad of Just Russel, I placed an order right away- and wow, Jip is still a slow eater but he eats well and sufficient.
Thank you!
May 26, 2024
Unprompted review
Reply from Just Russel
Hey Heidi👋,
Thank you for your wonderful feedback! We're thrilled to hear that Jip is eating well with Just Russel, even if he's still a slow eater. It's great to know that our food is making a difference for him after trying so many brands. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Greetings,
Joy Vet Just Russel
A very excellent recommendation
Im very happy to find Just Russel for my cats food. I love the attention and every detailed information I need to know about his food. Just Russel brings great importance to this and it’s wonderful. Thank you 🙏🏻
May 23, 2024
Unprompted review
Reply from Just Russel
Hey Eurika👋,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're happy with Just Russel for your cat's food and appreciate the detailed information we provide. Your satisfaction means a lot to us. If you have any questions or need further assistance, please don't hesitate to reach out. We're always here to help!
Greetings,
Joy Vet Just Russel
its good food for my cats !
its good food for my cats !! the love it and its all natural food .! you guys doing a great thing .
May 22, 2024
Unprompted review
Reply from Just Russel
Hi Richard👋,
Thank you for the fantastic review! We're thrilled to hear that your cats love our natural food. Your positive words mean a lot to us and motivate us to keep doing what we do.
If you ever have any questions or need anything, we're always here to help. Greetings to your cats!
Joy Vet Just Russel
Reply from Just Russel
Hey,
vielen Dank für deine kurze und prägnante Bewertung! 😊 Es freut uns sehr zu hören, dass du unser Futter einfach lecker findest.
Mit freundlichen Grüßen,
Jan von Just Russel 👋
Super cute starters pack
Super cute starters pack - personalized and fast delivery. Unfortunately my dog doesn’t like the food and still eats grass, but I am writing this review before contacting the staff. I am confident next recipe will be a better fit!
May 3, 2024
Unprompted review
Reply from Just Russel
Hey 👋
Thank you for the positive review. You can always send me an email to dierenarts@justrussel.com then we can check if we have to change the kibbles! :)
Many greetings to your furry friend from Joy at Just Russel. 🐾
Great food for our dog
May 1, 2024
Unprompted review
Reply from Just Russel
Hey👋
Thanks a lot for your fantastic review. We're thrilled to hear that our food is a success. If you need anything or have any questions, please let us know. We're here to help!
🐾 Joy from Just Russel
Great food and service!
After comparing some dog food service, we ended up choosing for Just Russel. We were not disappointed: smooth delivery, great price-quality and personalized food bags as a nice bonus!
May 16, 2024
Unprompted review
Reply from Just Russel
Hey LT👋
Thanks a lot for your fantastic review. We're thrilled to hear that our food is a success. If you need anything or have any questions, please let us know. We're here to help!
🐾 Joy from Just Russel
The personal touch
The personal touch, this is the first dry food my dog eats without adding meat to it. And I have tried a lot of (expensive) brands.
He also gained a bit of weight, my dog doesn't care about that but I do.
He looks fantastic, everywhere we go he gets compliments.
May 3, 2024
Unprompted review
Reply from Just Russel
Hi,
We're thrilled to hear that our food has made such a positive difference for your dog! And we're delighted to hear that he's looking fantastic!
Helping your dog maintain a healthy weight and appearance is important to us, and we're glad to hear that our food has contributed to his well-being. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to ensure that you and your furry friend continue to have a fantastic experience with Just Russel!
Warm regards,
Chloë🐾
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