We have two whippets which are both complicated to feed regarding allergies. Just Russel is one of the brand they can handle. First we had a friendly contact to take the anamnesis of both dogs. We had... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Super cute starters pack - personalized and fast delivery. Unfortunately my dog doesn’t like the food and still eats grass, but I am writing this review before contacting the staff. I am confident nex... See more
Company replied
My dog seems to finally like his food after I tried all the other brands. Also I love that fact that it is personalized to his own needs.
Company replied
Verified
everything is fine now, the parcel finally arrived
Company replied
Truley a fantastic company! I’m so happy to have found Just Russel, not only my two cats are well fed and healthy, but the added value behind the podcast, customer service and overall quality behind e... See more
Company replied
Since moving to Just Russel food our Labrador has lost weight (portions calculated & tailored for her) & has a much glossier coat. I like the scheduled deliveries, always an option to reduce quantity... See more
Company replied
Our dog, Terra, had so many issues and allergies with different food. We tried different brands and types, but none seemed to be working. Until we tried Just Russel, we are so happy with it! Terra lov... See more
Company replied
Lucie solved a difficult problem with the distribution company promptly and graciously. And Bruno loves the product. Lucie a résolu un problème difficile avec le distributeur avec rapidité et cour... See more
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We wanted to change our dog's food to something more nutritious and decided to try Just Russel. The first time we received the food my husband even said it smelt like human Sunday lunch. I feel... See more
Company replied
"I used to use Royal Canin Giant for my Bernese Mountain Dog, but he kept having digestive problems. Then I switched to Just Russel, and now his feces is back to normal, and he's happy again thanks to... See more
Company replied
i rly trust only quality producers of food for pets. this one seems to be quite a quality one, becasue i have read what ingredients are in their food and bought it. my dog liked it even though these... See more
Company replied
We have always been very happy with Just Russel, but unfortunately our dog Carly has been eating very little in the last few days, lost 500 g and we need to find out why! Now we are conducting s... See more
Company replied
After literally 10 years of searching for a dogfood that my dog loves (very picky eater), we found Just Russel. I am so incredibly gratefull! His bowels are finally diarea free and he does not vomit a... See more
Company replied
I had a bad first experience with the customer service on whatsapp that took 2 days to reply me. However, the contact I did by email took 1 day and they were really helpful and caring. I had my answe... See more
Company replied
I’m genuinely surprised by how much my Chow Chow, Fuji, loves this food! Before switching, he was on Eukanuba Intestinal, which I chose to help with the stomach ulcers he was dealing with. Unfortu... See more
Company replied
The food, delivery times and service are always very good and fast!
Company replied
Loes is super blij met haar Just Russel brokken!!! Wij ook heel tevreden, niks zo gemakkelijk!!! Een echte aanrader!
Company replied
Our dog is happy and well-nourished so of course we are happy too! Excellent customer service, delivery here in France and flexibility from the Just Russell team makes it a very positive experience.... See more
Company replied
It’s super easy to order and I like the flexibility. Mollie loves her food, and I like the fact that I know she’s getting a hearty and healthy meal everyday !
Company replied
Great product, great communication and my dog loves it! He has more energy, less irritation to his skin and when he is happy, I am too.
Company replied
My dogs health has improved since we changed to Just Russel. He scratch himself less, his digestion is better... we are both happy with their products!
Company replied
Super, Cooper is dol op de brokken. De communicatie betreffende leveringen is ook super.
Company replied
Omdat alles perfect is en luna verzot is op het eten. Levering zoals verwacht is.
Company replied
Please try to extend offer by mixing elements for cats.
Company replied
My dogs love this food, it smells good for us humans as well and the price is fair. Super happy so far.
Company replied
Good product, easy to order and fast sent. Average price range.
Company replied
just russel est parfait pour newton( border collie ) amelioration significative perte de poid meilleur digestion articulation ameliorer merci .
Company replied
Dog is much better now.
Company replied
Loekie is er zo blij mee.
Company replied
The dog loves the food!
Company replied
My puppy loves the food! Tried other brands and this is clearly the choice of Morris.
Company replied
First shipment was a success. Cat loved his personalised food. But that love did not last long. The last shipment is nearly untouched. Our cat simply refuses to eat his food. I have stopped the su... See more
Company replied
Company details
Written by the company
Just Russel offers personalized dog and cat food, delivered monthly to your doorstep. We prioritize your pet's well-being and your convenience. Caring for your pets should be personal, easy, and enjoyable. By leveraging science and technology, we help pet owners make informed choices. Answer 10 simple questions about your pet on our website of Just Russel. Our algorithm calculates the best tailored diet and portion. You’ll receive a unique monthly 100% natural nutrition plan customized for your pet. Tailored to each dog's specifics (breed, age, weight, activity level, and health), our food comprises high-quality ingredients: ample meat, premium proteins, vegetables, and salmon oil. No artificial additives. Your pet's health is monitored by our online veterinarians. 🐶 Personalized dog & cat food 🥩 High quality & with 100% natural ingredients 🚚 Free home delivery 👩⚕️ Online veterinarians follow-up. Curious? Fill out your pet's profile on Just Russel. Keywords: dogs, dog food, dog kibble, pets, cats, cat food, cat kibble, companions, animals, nutrition
Contact info
Damstraat 46, 9850, Deinze, Belgium
- +32 472 90 90 39
- hello@justrussel.com
- justrussel.com
4.4
Excellent
8K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
i rly trust only quality producers of…
i rly trust only quality producers of food for pets.
this one seems to be quite a quality one, becasue i have read what ingredients are in their food and bought it. my dog liked it even though these guys deliver only across two countries, I had to visit Belgium to take my parcel. forunately, my close friend lives there and I got no torubles to find a place to stay in.
January 7, 2025
Unprompted review
Reply from Just Russel
Hey 👋,
Thank you so much for your trust and for going the extra mile — quite literally — to get our food for your dog! 😊 We're glad to hear your furry friend enjoyed it, and we appreciate your positive feedback on the quality of our ingredients. 💚
If you ever need help or have any questions, feel free to reach out. Give your dog a big hug from us! 🐾
Best regards,
Joy Veterinarian at Just Russel
Avoid Just Russel! They are a SCAM!
I had a truly terrible experience with Just Russel. When I agreed to their terms and conditions, I didn’t realize that I was automatically subscribed to a recurring payment. The subscription fee was hidden in the fine print, and as soon as I accepted the terms, I started being charged without my consent.
I had no idea I was signing up for an automatic charge, and when I tried to reach out for help, their customer service was useless.
Inadequate Notification: They claimed that a reminder email was sent on August 17th, giving me 2 days to cancel or modify the order. However, I never saw or received this email in a timely manner, which raises serious doubts about the reliability of their communication system. Simply sending an email doesn’t ensure that it was received or seen, especially when the consequences involve automatic charges and deliveries.
They are very deceptive in how they operate. Be cautious: the moment you agree to their terms and conditions, you’re unknowingly agreeing to an automatic payment. There’s no transparency, and they won’t help if you need to cancel or get a refund.
This is a scam company—STAY AWAY from Just Russel!
January 5, 2025
Unprompted review
Reply from Just Russel
Hey 👋,
Thank you for sharing your feedback. I'm truly sorry to hear that you had such a negative experience and that you feel misled by our subscription model. That’s absolutely not the feeling we want to leave our customers with. Transparency and customer satisfaction are very important to us, and it's clear from your experience that we fell short here.
Our subscription service is intended to ensure that pets never run out of food, and customers always have control to pause, modify, or cancel their orders. That said, your frustration around the communication and automatic charges is completely valid, and I sincerely apologize if this wasn’t clearly explained or if emails didn’t reach you as expected.
We take this feedback seriously and want to improve our processes to prevent similar situations in the future. If you're open to discussing a resolution, please contact us via https://support.justrussel.com/hc/nl/requests/new, and we’ll do our best to make things right. 💚
Thank you again for your honesty. We’re committed to learning from this and improving our customer experience.
Met vriendelijke groeten,
Joy Dierenarts Just Russel 🐾
SCAMMERS
SCAMMERS! STAY AWAY! They will RIP you OFF and ask you to pay then if you refuse to pay what they asked they will take you to court and you will pay a massive fine! Don't click on their website or their link I AGREE , DO NOT CLICK ON I AGREE ON THEIR WEBSITE, they will steal your money once you click there. Stay away from this website! Their food is not nutritious and is fake as well! Their food will cause harm to your pet!
November 15, 2024
Unprompted review
Reply from Just Russel
Hey 👋,
I'm truly sorry to hear that you had such a negative experience and that you feel this way about Just Russel. This feedback is tough to read, and it's clear that you’ve felt frustrated and disappointed. I want to assure you that we take every concern seriously, and our goal is always to provide healthy, personalized pet food and a great customer experience.
I would love to better understand what went wrong and find a way to resolve this. Please feel free to contact us via [https://support.justrussel.com/hc/nl/requests/new](https://support.justrussel.com/hc/nl/requests/new), and we'll make sure your issue is addressed as quickly and fairly as possible. 💚
We are committed to improving, learning from feedback, and ensuring our customers and their pets are happy and healthy.
Thank you for your honesty, and I’m truly sorry for the frustration caused.
Met vriendelijke groeten,
Joy Dierenarts Just Russel 🐾
Omdat alles perfect is en luna verzot…
Omdat alles perfect is en luna verzot is op het eten. Levering zoals verwacht is.
January 3, 2025
Unprompted review
Reply from Just Russel
Hey 👋,
Wat een fijne review, dankjewel! 😊 Super om te horen dat alles perfect verloopt en dat Luna zo verzot is op haar eten. Dat maakt ons heel blij! 💚 Fijn dat de levering ook steeds zoals verwacht is. Geef Luna een dikke knuffel van ons! 🐾
Met vriendelijke groeten,
Joy Dierenarts Just Russel
Not a tremendous success…
First shipment was a success. Cat loved his personalised food. But that love did not last long. The last shipment is nearly untouched. Our cat simply refuses to eat his food. I have stopped the subscription.
After this review, Just Russel contacted me to see how they could solve this issue. We received a new bag, with a new taste.
Our picky cat still refuses to eat his Just Russel food - but the service is unseen! Well done!
January 3, 2025
Unprompted review
Reply from Just Russel
Hey Rutger 👋,
Thanks for sharing your experience. I'm sorry to hear that your cat’s love for our food didn’t last as expected. 😔 Cats can be pretty picky, and their preferences can change over time. We'd really love to work with you to find a solution that your cat will enjoy again — whether it's adjusting the recipe or finding a different flavor.
Feel free to reach out to us via this link: (https://support.justrussel.com/hc/nl/requests/new). We’d be happy to help you and your furry friend!
Met vriendelijke groeten,
Joy Dierenarts Just Russel
Great Food
We have two whippets which are both complicated to feed regarding allergies. Just Russel is one of the brand they can handle. First we had a friendly contact to take the anamnesis of both dogs. We had twice a problem with delivery from Belgium 🇧🇪 to Germany and with that kind of customer service we did first of experience, they have to improve a bit. They have a leader called Matthias he’s doing a great job. Unbelievable. Trying to solve all problems and always kind and respectful and professional. If u wanna get bigger and get more professional u need more guys like him. He is doing a premium customer service. If we didn’t met him we had changed the brand already. Great Guy
December 23, 2024
Unprompted review
Reply from Just Russel
Hey 👋,
Thank you so much for your detailed review! 😊 We're thrilled to hear that our food works well for your whippets, especially considering their allergies. It’s great to know that our personalized approach made a difference for you. We appreciate your honest feedback about the delivery issues — we’re always working to improve this.
Matthias will be so happy to hear your kind words! He truly goes the extra mile to help our customers, and we're lucky to have him on our team. We'll make sure to pass on your compliments. 🙌
Thanks again for your trust in Just Russel, and if there’s ever anything you need, we’re here to help!
Kind regards,
Joy Veterinarian Just Russel
It’s super easy to order and I like the…
It’s super easy to order and I like the flexibility. Mollie loves her food, and I like the fact that I know she’s getting a hearty and healthy meal everyday !
December 28, 2024
Unprompted review
Reply from Just Russel
Hey 👋,
Thank you for your wonderful review! It’s fantastic to hear that Mollie loves her food and that you appreciate the flexibility and ease of ordering. 😊 Knowing she’s enjoying hearty and healthy meals every day is exactly what we aim for!
If you ever have any questions or need assistance, feel free to reach out to us at https://support.justrussel.com/hc/en-us/requests/new.
Kind regards,
Joy Veterinarian Just Russel. 🐾
scammers!!!!!!!!!!!
December 24, 2024
Unprompted review
Reply from Just Russel
Hey 👋,
Het spijt ons enorm dat je deze indruk hebt gekregen. Dat is absoluut niet wat we willen voor onze klanten. We doen ons uiterste best om transparant en eerlijk te communiceren, en om iedereen een fijne ervaring te bieden met onze producten en service.
Graag willen we begrijpen wat er precies is misgegaan en hoe we dit voor je kunnen oplossen. Neem alsjeblieft contact met ons op via deze link: https://support.justrussel.com/hc/nl/requests/new/. We staan klaar om samen een passende oplossing te vinden.
Met vriendelijke groeten,
Joy Dierenarts Just Russel
Wrong item
I ordered wet food for my elder cat . I got dry food instead . This is the second time already and i find this utterly ridiculous. When i order something i expect to get the exact thing i ordered, i cant even contact the workers of the shop because they are unreachable. No contact number nor e-mail .
December 17, 2024
Unprompted review
Reply from Just Russel
Hi👋,
Thanks for your feedback and for bringing this issue to our attention. We’re really sorry to hear about the mix-up with your order—especially since this is the second time it has happened. This is absolutely not the experience we aim to provide. 😔
We’d love to make this right for you. Please contact us via this link: https://support.justrussel.com/hc/nl/requests/new, and we’ll sort this out as soon as possible. Rest assured, we'll investigate this further to prevent it from happening again.
Greetings,
Vet Joy
Just Russel
agressive marketing
Subscribed at the eurodog show for a (paid) test package. we wanted to try, why not. Now it seems we subscribed for a monthly subscription!, hope we can cancel this quickly. We also received suddenly a crazy amount of ads.. This agressive way of marketing is simply not the way.
December 13, 2024
Unprompted review
Reply from Just Russel
Hey Geert👋,
Thank you for your honest feedback, and I’m sorry to hear about your disappointment. I completely understand how frustrating it can be to feel like you’ve accidentally subscribed to a monthly plan without realizing it. Our goal is always transparency, so I regret that this wasn’t clear to you at the Eurodog Show.
To quickly cancel your subscription or address any concerns, please contact us directly via https://support.justrussel.com/hc/nl/requests/new/. We’re here to help resolve this for you as soon as possible.
Additionally, I understand how overwhelming ads can feel. Your feedback is valuable and will help us refine our communication approach to ensure a better experience.
Our apologies for the frustration caused, and thank you for taking the time to share your experience.
Best regards,
Joy Veterinarian Just Russel
Vooral het natvoer werd smakelijk…
Vooral het natvoer werd smakelijk onthaald!
November 17, 2024
Unprompted review
Reply from Just Russel
Hey Bart👋
Wat een leuk bericht, dankjewel! 😊 Super om te horen dat het natvoer zo in de smaak valt. Dat is waar we het voor doen! 🐾 Laat ons zeker weten als je nog vragen hebt of hulp nodig hebt.
Met vriendelijke groeten,
Joy
Dierenarts Just Russel
Worst customer support
I sent in a query on 29 October about my package not being what I ordered and the cat litter being so damaged I cannot use it. I am still awaiting a response even after sending them multiple emails.
October 29, 2024
Unprompted review
Reply from Just Russel
Hey Gory👋,
Thank you for sharing your experience, and I’m truly sorry to hear about the issues with your package and the lack of response from our customer support team. This is definitely not the level of service we aim to provide, and I can understand your frustration. 😔
We want to resolve this for you as quickly as possible. Could you please reach out via this link so we can prioritize your case (https://support.justrussel.com/hc/nl/requests/new/)? Rest assured, we’ll investigate what went wrong and ensure this is addressed properly.
Our apologies for the inconvenience, and thank you for bringing this to our attention.
Kind regards,
Joy Veterinarian Just Russel 🐾
Made my dog sick, waste of money
I filled their form for their "customized" food delivery. It was chicken, however what they delivered was not chicken based food. They made a mistake and sent pork based food as they said. I thought it would be still okay, I switched from the old food to new food gradually as they suggested. My dog has a horrible diarrhea since then, I switched back to old food, giving boiled chiken and rice to cure my dog's gut.
It was a complete disaster. I still have some left of their food. I am doubting if I should donate or just throw it away to not torture other dogs.
Just stay away, there are plenty of premium dog food brands. Their food is not customized, they just calculate the amount of food your dog needs based on the weight and activity.
I regretted that I wasted my money on them. They don't accept the food back or give a refund for their garbage.
Edit to your response: I already contacted you via that at first place. Only heard “oh sorry”. I still have an account, it has not been deleted after asking multiple times.
November 11, 2024
Unprompted review
Reply from Just Russel
Hi Ahmet,
Thank you for your detailed feedback. I’m really sorry to hear about your dog’s experience—this is not the kind of story we want to hear at Just Russel. 😔 I understand how upsetting it must have been for both you and your furry friend.
We strive to make every delivery as tailored as possible, but it seems we fell short here. Mixing up chicken with pork-based food shouldn’t happen, and I truly regret this error. Gradual transitions are important, and I appreciate you following our advice on this. However, your dog's discomfort is something we take seriously. Diarrhea can result from food changes or sensitivities, and I’d love to help you figure out what went wrong and make it right.
If you could reach out via this link (https://support.justrussel.com/hc/nl-be/requests/new/), we’ll look into a better solution for your dog and ensure it never happens again. Alternatively, feel free to share more details directly so our veterinary team can assist.
We deeply value your trust and want to do everything we can to rebuild it. Let’s work together to find a way forward.
Kind regards,
Joy Dierenarts Just Russel 🐾
Diarrhea with Just Russel food
I ordered Just Russel food to try for my dog as I had a discount voucher. The next time my money was auto deducted, I don't remember subscribing to this site on monthly or yearly basis. It was only a one time order that did not suite my dog as my dog had Diarrhea with Just Russel food. I still have a packet untouched. This is money scam, I never gave permission to the site to auto deduct or add subscription.
November 15, 2024
Unprompted review
Reply from Just Russel
Hey👋,
Thank you for sharing your experience. I'm truly sorry to hear about your dissatisfaction and the issues you've faced with our service. 😔 Automatic deductions can be frustrating when unexpected, but I’d like to clarify that our subscription service is designed to ensure a seamless experience for our customers, as outlined during the ordering process.
Regarding the untouched packet and your dog’s reaction to the food, I’d love to help make this right for you. Could you please contact us via this link: https://support.justrussel.com/hc/en-fr? We’ll assist with resolving the issue, canceling the subscription, and exploring any potential solutions for your dog’s dietary needs.
Your feedback is valuable to us, and we aim to improve based on your experience. Thank you for bringing this to our attention.
Met vriendelijke groeten,
Joy
Dierenarts Just Russel
Gratitude
Hi, I just want to say Thank you for the service, it's very convenient.
October 2, 2024
Unprompted review
Reply from Just Russel
Hey Maria👋,
Thank you so much for your kind words! We're thrilled to hear that you find our service convenient. We appreciate your support and are here to help whenever you need us! 😊
Best regards,
Joy Dierenarts Just Russel
I just received my first package and my…
I just received my first package and my dog loves it! She needs to eat glutenfree and I found Just Russel who could fulfill my dogs special needs, I’m a fan because my dog is (: !
September 24, 2024
Unprompted review
Reply from Just Russel
Hey Tatjana👋,
What a fantastic review, thank you! So happy to hear that your dog loves the food and that we could meet her gluten-free needs. It’s always great to see our furry friends enjoying their meals, and it’s even better when their special dietary requirements are taken care of!
If you ever have any questions or need adjustments, feel free to reach out—we’re always here to help!
Met vriendelijke groeten,
Joy Dierenarts Just Russel
Good food
Good food. Easy to change and modify portions. Always fast delivery. My picky dog eats it and that’s a big thing.
September 24, 2024
Unprompted review
Reply from Just Russel
Hey👋,
Thank you for the wonderful review! We're so happy to hear that even your picky dog enjoys our food—that's a huge win! We're also glad that you find it easy to adjust the portions and appreciate the fast delivery. Thanks for sharing your experience with us!
Best regards,
Joy
Veterinarian at Just Russel
Product
Product package is great, sending is great. But my dogs are scratching a lot more then they did. They also drink a lot more water. The second order was the same package same description, but not the same dog food. Different smell and shape. I think this is a high quality package with zero quality food.
September 10, 2024
Unprompted review
Reply from Just Russel
Hey Iris👋,
Thank you for your review. We're sorry to hear that your dogs are experiencing increased itching and that you've noticed a difference in the food. This is definitely not the experience we want for our customers and their pets. We'd love to work with you to find out what's going on and resolve this as quickly as possible.
It’s possible there may have been a change in the composition of the food, but we take your feedback very seriously. Could you please get in touch with us so we can investigate further? You can reach us through our customer support at: https://support.justrussel.com/hc/nl/requests/new.
Best regards,
Joy Veterinarian Just Russel
Loekie is er zo blij mee.
September 3, 2024
Unprompted review
Reply from Just Russel
Hey👋,
Wat een leuke review, bedankt! Super om te horen dat je zo tevreden bent! 😊
Groetjes,
Joy Dierenarts Just Russel
Echt super!!
September 2, 2024
Unprompted review
Reply from Just Russel
Hey Sara👋,
Wat een leuke review, bedankt! Super om te horen dat je zo tevreden bent! 😊
Groetjes,
Joy Dierenarts Just Russel
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