We have two whippets which are both complicated to feed regarding allergies. Just Russel is one of the brand they can handle. First we had a friendly contact to take the anamnesis of both dogs. We had... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Super cute starters pack - personalized and fast delivery. Unfortunately my dog doesn’t like the food and still eats grass, but I am writing this review before contacting the staff. I am confident nex... See more
Company replied
My dog seems to finally like his food after I tried all the other brands. Also I love that fact that it is personalized to his own needs.
Company replied
Verified
everything is fine now, the parcel finally arrived
Company replied
Truley a fantastic company! I’m so happy to have found Just Russel, not only my two cats are well fed and healthy, but the added value behind the podcast, customer service and overall quality behind e... See more
Company replied
Since moving to Just Russel food our Labrador has lost weight (portions calculated & tailored for her) & has a much glossier coat. I like the scheduled deliveries, always an option to reduce quantity... See more
Company replied
Our dog, Terra, had so many issues and allergies with different food. We tried different brands and types, but none seemed to be working. Until we tried Just Russel, we are so happy with it! Terra lov... See more
Company replied
Lucie solved a difficult problem with the distribution company promptly and graciously. And Bruno loves the product. Lucie a résolu un problème difficile avec le distributeur avec rapidité et cour... See more
Company replied
We wanted to change our dog's food to something more nutritious and decided to try Just Russel. The first time we received the food my husband even said it smelt like human Sunday lunch. I feel... See more
Company replied
"I used to use Royal Canin Giant for my Bernese Mountain Dog, but he kept having digestive problems. Then I switched to Just Russel, and now his feces is back to normal, and he's happy again thanks to... See more
Company replied
i rly trust only quality producers of food for pets. this one seems to be quite a quality one, becasue i have read what ingredients are in their food and bought it. my dog liked it even though these... See more
Company replied
We have always been very happy with Just Russel, but unfortunately our dog Carly has been eating very little in the last few days, lost 500 g and we need to find out why! Now we are conducting s... See more
Company replied
After literally 10 years of searching for a dogfood that my dog loves (very picky eater), we found Just Russel. I am so incredibly gratefull! His bowels are finally diarea free and he does not vomit a... See more
Company replied
I had a bad first experience with the customer service on whatsapp that took 2 days to reply me. However, the contact I did by email took 1 day and they were really helpful and caring. I had my answe... See more
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I’m genuinely surprised by how much my Chow Chow, Fuji, loves this food! Before switching, he was on Eukanuba Intestinal, which I chose to help with the stomach ulcers he was dealing with. Unfortu... See more
Company replied
The food, delivery times and service are always very good and fast!
Company replied
Loes is super blij met haar Just Russel brokken!!! Wij ook heel tevreden, niks zo gemakkelijk!!! Een echte aanrader!
Company replied
Our dog is happy and well-nourished so of course we are happy too! Excellent customer service, delivery here in France and flexibility from the Just Russell team makes it a very positive experience.... See more
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It’s super easy to order and I like the flexibility. Mollie loves her food, and I like the fact that I know she’s getting a hearty and healthy meal everyday !
Company replied
Great product, great communication and my dog loves it! He has more energy, less irritation to his skin and when he is happy, I am too.
Company replied
My dogs health has improved since we changed to Just Russel. He scratch himself less, his digestion is better... we are both happy with their products!
Company replied
Super, Cooper is dol op de brokken. De communicatie betreffende leveringen is ook super.
Company replied
Omdat alles perfect is en luna verzot is op het eten. Levering zoals verwacht is.
Company replied
Please try to extend offer by mixing elements for cats.
Company replied
My dogs love this food, it smells good for us humans as well and the price is fair. Super happy so far.
Company replied
Good product, easy to order and fast sent. Average price range.
Company replied
just russel est parfait pour newton( border collie ) amelioration significative perte de poid meilleur digestion articulation ameliorer merci .
Company replied
Dog is much better now.
Company replied
Loekie is er zo blij mee.
Company replied
The dog loves the food!
Company replied
My puppy loves the food! Tried other brands and this is clearly the choice of Morris.
Company replied
First shipment was a success. Cat loved his personalised food. But that love did not last long. The last shipment is nearly untouched. Our cat simply refuses to eat his food. I have stopped the su... See more
Company replied
Company details
Written by the company
Just Russel offers personalized dog and cat food, delivered monthly to your doorstep. We prioritize your pet's well-being and your convenience. Caring for your pets should be personal, easy, and enjoyable. By leveraging science and technology, we help pet owners make informed choices. Answer 10 simple questions about your pet on our website of Just Russel. Our algorithm calculates the best tailored diet and portion. You’ll receive a unique monthly 100% natural nutrition plan customized for your pet. Tailored to each dog's specifics (breed, age, weight, activity level, and health), our food comprises high-quality ingredients: ample meat, premium proteins, vegetables, and salmon oil. No artificial additives. Your pet's health is monitored by our online veterinarians. 🐶 Personalized dog & cat food 🥩 High quality & with 100% natural ingredients 🚚 Free home delivery 👩⚕️ Online veterinarians follow-up. Curious? Fill out your pet's profile on Just Russel. Keywords: dogs, dog food, dog kibble, pets, cats, cat food, cat kibble, companions, animals, nutrition
Contact info
Damstraat 46, 9850, Deinze, Belgium
- +32 472 90 90 39
- hello@justrussel.com
- justrussel.com
4.4
Excellent
8K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
"I used to use Royal Canin Giant for my…
"I used to use Royal Canin Giant for my Bernese Mountain Dog, but he kept having digestive problems. Then I switched to Just Russel, and now his feces is back to normal, and he's happy again thanks to the right composition he needs. What's also nice is that the packaging features a photo of your type of dog with its name, and as a bonus, we received salmon oil and discount coupons for friends. I am satisfied and happy that I ordered this from Just Russel."
May 11, 2024
Unprompted review
Reply from Just Russel
Hi,
Thank you so much for sharing your experience with us! We're delighted to hear that our food has made such a positive difference for your Bernese Mountain Dog. It's wonderful to know that he's now happy and healthy with the right composition tailored to his needs.
We're also thrilled that you appreciate the personalized packaging and the extra touches like the salmon oil.
If you ever need anything or have any questions, please don't hesitate to reach out. We're here to ensure that you and your furry friend continue to have a great experience with Just Russel!
Warm regards,
Chloë🐾
New regular
Customized to fit the needs of my beloved animals. I am definitely a regular now.
May 1, 2024
Unprompted review
Reply from Just Russel
Hello,
We're so happy to hear that our customized approach has met the needs of your beloved animals! Thank you for making us a regular part of your pet care routine. Your trust and loyalty mean the world to us. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to ensure your furry friends continue to receive the best care possible!
Warm regards,
Chloë🐾
It has been a good experience
It has been a good experience, Phoebe really likes the food, the treats and the service is always great. The App bugs sometimes and it doesn’t work smoothly, items I didn’t add to my order appears in the order and it’s sometimes tricky to delete.
So this is a little annoying.
May 11, 2024
Unprompted review
Reply from Just Russel
Thank you for sharing your experience with us, and we're thrilled to hear that Phoebe is enjoying our food and treats! We're sorry to hear about the issues you've encountered with our app.
Your feedback regarding the app's functionality is invaluable, and we'll make sure to address these issues with our development team to improve the user experience. If you encounter any further difficulties or have any other feedback to share, please don't hesitate to reach out. We're here to help and ensure that you and Phoebe have the best experience possible!
Thank you for choosing us, and we appreciate your support!
Warm regards,
Chloë🐾
very quick
After ordering the package was delivered in a few days....great.
April 30, 2024
Unprompted review
Reply from Just Russel
Hello,
We're delighted to hear that your package arrived promptly! Ensuring timely delivery is a top priority for us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to ensure both you and your pet have a seamless experience with us!
Best regards,
Chloë🐾
Great food, guidance and care
Great food, guidance and care! Top of the line packaging not only thinking of your cute furball but also the environment.
And no more bad stinking litterbox
May 9, 2024
Unprompted review
Reply from Just Russel
Hey Chris👋
Fantastic to hear that our food suits you well! We value your feedback and are always ready to help if you need anything. Thanks for sharing your experience.
🐾 Joy from Just Russel
Great product
Great product, great communication and my dog loves it! He has more energy, less irritation to his skin and when he is happy, I am too.
May 9, 2024
Unprompted review
Reply from Just Russel
Hey Netty👋
Fantastic to hear that our food suits you well! We value your feedback and are always ready to help if you need anything. Thanks for sharing your experience.
🐾 Joy from Just Russel
My dog seems to finally like his food…
My dog seems to finally like his food after I tried all the other brands. Also I love that fact that it is personalized to his own needs.
May 5, 2024
Unprompted review
Reply from Just Russel
Hey Nicoletta👋
Thank you for the positive review. We're thrilled that you're satisfied! Many greetings to your furry friend from Joy at Just Russel. 🐾
Just Russel is the Best
Found Just Russel on Facebook and very happy we did...
Bailey enjoys the food and is a strong, healthy and beautiful dog. Just Russel is quick to assist and help with any questions. Thank you!
April 24, 2024
Unprompted review
Reply from Just Russel
Hi, that's fantastic to hear! We're thrilled that Bailey is enjoying our food and that he's thriving as a result. Providing top-notch nutrition for dogs like Bailey is our passion, and we're always here to assist with any questions or concerns you may have. Thank you for choosing Just Russel, and we look forward to continuing to support Bailey's health and happiness! Chloë🐾😊
Super food voor Luzy!!!
Super food voor Luzy!!!! She love it vegetables, and two time a day, with E, is good!! So the salmon oil, she love it.
April 6, 2024
Unprompted review
Reply from Just Russel
Hey Henny👋
Thank you for your lovely review! We're glad to hear that our food is a hit with your pet. If you ever need anything, we're always here to help.
Many greetings back from the team at Just Russel. 🐾
Excellent service
Excellent service. Punctuality on delivery. Dog loves her food
April 18, 2024
Unprompted review
Reply from Just Russel
Hey Ann 👋
What a fantastic review, thank you! We're glad that our food is to your satisfaction, and we hope it remains so. Let us know if you need anything or have any questions.
🐾 Joy from Just Russel
DO NOT USE JUST RUSSEL- IT IS KIND OF A PRO SCAM
Hi, Just Russell is abusing its policy of automatic orders.
The first order, I had a toy and calming bites in it, and for the second order they sent the toy and calming bite again. I did not review the email in detail so this let's say was my fault. THEY MADE SURE TO TELL ME "ONCE YOU SUBSCRIBED IT IS YOUR FAULT"
Upon many interactions and them saying still-no you have to pay for the toy too-I told them I wanted just ONE order of dog food and that after that I wanted to stop with them.
Well guess what they did- WITHOUT MY KNOWLEDGE they just sent me 2 orders of dog food-took the payment TWICE and now I have 100 euros worth dog food at home and a total of 18 kilos.
I DON'T RECOMMEND JUST RUSSEL TO BUSY PROFESSIONALS-IF YOU MISS A DETAIL, FOR SURE THEY WILL SUCK THE MONEY OUT OF YOU-
ZERO GOOD INTENTIONS-I FEEL ITS KIND OF A PROFESSIONAL LEGAL SCAM .
I wouldn't have said these IF THEY DID NOT SEND ME 2 ORDERS WITHOUT MY KNOWLEDGE-
I HOPE THIS HELPS PEOPLE LIKE ME-DO NOT GET TRICKED INTO THE SYSTEM-ONCE YOU CREATE AN ACCOUNT THEY WILL FIND A WAY TO TRICK YOU TO EARN MORE MONEY.
ALSO THE DOG FOOD BITE SIZEES WERE TOO BIG AND MY DOG VOMITTED THE FIRST 4 DAYS.
April 18, 2024
Unprompted review
Reply from Just Russel
Hi Yesim👋
Thank you for your feedback. We're really sorry that your experience wasn't as expected... 🙁 As indicated in all our communications, Just Russel operates with automatic deliveries to ensure your convenience.
We genuinely try our best not to send unwanted packages by sending emails and WhatsApp messages. However, if there's no response or change requested, the package is sent as planned.
You can pause, postpone, or cancel your deliveries at any time.
I would love to work with you to resolve this. Please feel free to contact me via email at dierenarts@justrussel.com or by phone at +32 472 90 90 39.
Thank you.
Kind regards, Joy
Vet Just Russel.
My dogs didn't take the change very well, vomiting, constipated, diarrhea
In our case we noticed that the dogs who was most happy to eat and typically eats as much as she can (we have to watch her weight) didn't want to eat these.
Later:
- diarrhea
- vomiting
- constipated
We decided, even when mixing in very small quantities in their regular food, that this is a unhealthy and even dangerous change for our dogs. Honestly, I'm a bit dissapointed that they don't offer refunds when you give them literally the feedback: "hey, due to your food my 3 dogs felt bad for 1-2 weeks and didn't adapt to it at all." In contrary you get the answer: "if your next delivery is already on the way, you have bad luck".
April 10, 2024
Unprompted review
Reply from Just Russel
Hi Brecht👋
Thank you for your feedback. We're really sorry that your experience wasn't as expected... 🙁 As indicated in all our communications, Just Russel operates with automatic deliveries to ensure your convenience.
We genuinely try our best not to send unwanted packages by sending emails and WhatsApp messages. However, if there's no response or change requested, the package is sent as planned.
You can pause, postpone, or cancel your deliveries at any time.
I would love to work with you to resolve this. Please feel free to contact me via email at dierenarts@justrussel.com or by phone at +32 472 90 90 39.
Thank you.
Kind regards, Joy
Vet Just Russel.
onze hond is supertevreden met zijn…
onze hond is supertevreden met zijn voeding
April 5, 2024
Unprompted review
Reply from Just Russel
Hey Twix👋
Wat een leuke review, dankjewel! We zijn blij dat onze voeding goed bevalt en we hopen dat het zo blijft. Laat ons weten als je iets nodig hebt of vragen hebt.
🐾 Joy van Just Russel
They do what they say !
March 30, 2024
Unprompted review
Reply from Just Russel
Hey Liesbeth👋
Thank you for your lovely review! If you ever need anything, we're always here to help.
Many greetings back from the team at Just Russel. 🐾
Lily loves it!
I like the "custom made" food(blend).
And Lily loves and enjoys it very much! :)
I also think it's super comfortable that you don't have to think about buying food in time, cause it'll be delivered when it's needed, according to your custom plan, through the membership.
I would definitely recommend this brand!
April 11, 2024
Unprompted review
Reply from Just Russel
Hey Hiske👋
Thanks a lot for your fantastic review. We're thrilled to hear that our food is a success. If you need anything or have any questions, please let us know. We're here to help!
🐾 Joy from Just Russel
Good foor makes happy dogs
Good foor makes happy dogs! Thank you Just Russel. Keep on bringing hapiness and good food for dogs;-)
April 8, 2024
Unprompted review
Reply from Just Russel
Hey Simon 👋
Thanks a lot for your fantastic review. We're thrilled to hear that our food is a success. If you need anything or have any questions, please let us know. We're here to help!
🐾 Joy from Just Russel
Great food!
Great service for me, great food for my dog! I love the personalized packing and the portion guidelines.
April 8, 2024
Unprompted review
Reply from Just Russel
Hey Sissy 👋
What a fantastic review! We're incredibly happy to hear that our food is suiting your pet well. We truly appreciate you taking the time to share your experience. Don't hesitate to reach out to us if you have any more questions. See you soon!
Joy from Just Russel. 🐾
My cat like to food very much
My cat like to food so much that I have to give to food split in 4 times in the beginning , otherwise he eat everything at ones
After a while he eat more slowly, but at the end off the day everything is gone
April 7, 2024
Unprompted review
Reply from Just Russel
Hey Louis 👋
What a fantastic review! We're incredibly happy to hear that our food is suiting your pet well. We truly appreciate you taking the time to share your experience. Don't hesitate to reach out to us if you have any more questions. See you soon!
Joy from Just Russel. 🐾
My cat loves it
The packaging is great and personal and my cat loves the food. That means I love it.
April 1, 2024
Unprompted review
Reply from Just Russel
Hey Yildiz👋
Thank you for your wonderful feedback! We're delighted to hear that our food is pleasing your furry friend. Feel free to let us know how things continue to go, and if you need anything, we're always here for you.
🐾 Joy from Just Russel.
Very happy dog!
Fast delivery, excellent taste according to our dog. As an owner I love that this is personalised to the needs of your pets. Kibble is a little small.
April 3, 2024
Unprompted review
Reply from Just Russel
Hey Anna👋
Thank you for the positive review. We're thrilled that you're satisfied! If you want to make adjustments for the size just send me an email at dierenarts@justrussel.com and we look in to it!
Many greetings to your furry friend from Joy at Just Russel. 🐾
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