Wrong item
I ordered wet food for my elder cat . I got dry food instead . This is the second time already and i find this utterly ridiculous. When i order something i expect to get the exact thing i ordered, i cant even contact the workers of the shop because they are unreachable. No contact number nor e-mail .
Reply from Just Russel
Hi👋,
Thanks for your feedback and for bringing this issue to our attention. We’re really sorry to hear about the mix-up with your order—especially since this is the second time it has happened. This is absolutely not the experience we aim to provide. 😔
We’d love to make this right for you. Please contact us via this link: https://support.justrussel.com/hc/nl/requests/new, and we’ll sort this out as soon as possible. Rest assured, we'll investigate this further to prevent it from happening again.
Greetings,
Vet Joy
Just Russel