Jumpstart Company Reviews 85

The team are excellent, another successful order!

Waste of time, late delivery, no comms & then the prints come off after a few washes. Morally wrong as they target aspiring designers / people new to the industry. Save your cash and look elsewhere.

Emmanuel and Emma were extremely helpful throughout the process of ordering, customising, and keeping us updated on developments and delivery. Our team had a tight deadline to receive the garments and we were delighted that the Jumpstart team not only accommodated our schedule, but went above and beyond in terms of service and quality.

Contacted the company through Instagram and email, and got few responses. Closer to making an order they stopped replying. They have seen all my messages on Instagram and just ignored it.

10/10 would certainly recommend. Have used this company a few times. The quality and speed of service always top notch. Owner is a great guy too.

I love Jumpstart because unlike a lot of other places online that offer printing services I can actually see what my design looks like on the clothing and adjust it. They offer the best selection of blanks to choose from and the end product is so good!

Don’t use this company . Ordered a sample , gets a phone call from Emmanuel recommending a different brand of t shirt . I say no but he insists he’ll send it for free .
When I get my sample he sends the brand I didn’t want in the first place , the ink had obviously been running out and the sample was a mess. Tried texting and I’ve just been ghosted.
Originally I thought it was due to my design but from hearing from other people it’s just the way he’s done it. Don’t waste your money . Also don’t get me started on the shipping time.

Still no news from this company two weeks after they have completed messed up my order!

Awful customer service!

Stay clear of this company!

Really good service. I enjoyed printing T-shirts with jumpstart. Using their online customiser was easy and got my T-shirts in 8 days. Very happy and would recommend

I tried Jumpstart for sampling some initial products that I was hoping to order in larger quantities. Initially spoke with Emmanuel who seemed very helpful and willing to help meet my deadline. He mentioned that this would incur an extra cost due to timings so I paid an express fee to receive my product on time. However, the product was already sent out late, and when checking the tracking, I could see that the sender had not covered the shipping costs. As a result, the product was held for further time. I did not receive a call card, and there was no means for me to reimburse the shipping company to release the package.

After over two weeks of chasing via phone and email, I received a hostile and unhelpful message back from somebody named Emma, whom I have not dealt with previously. She refused to send a refund for the items and mentioned that the company is not liable for the issues caused.

After a back and fourth and no accountability from the company I was offered a £40 credit?.. For some t-shirts that never arrived this is laughable.

While I would love to support startup brands, the terrible customer service makes it not viable - I'm now without the t-shirt and a refund and I will now have to go through the process of initiating a chargeback.

I can see via Trustpilot that you respond to negative reviews in 24 hours so please do let me know why it takes over 2 weeks for an email response too.

If you're looking for more professional printing companies that can deliver on time I'd look elsewhere.

Jumpstart Company is run by an amazing, talented, catering businessman who understood my vision and executed efficiently- exceeding my expectations. I am thrilled with the outcome and the quality of my t-shirts and look forward to ordering again in the future !

Jumpstart have always been the most helpful. The guys bought my first collection to life and I have continued to utilise their wonderful services for the last few years and will continue to do so.

They continue to outdo themselves each and every time

Very good, did everything I asked, delivery was hassle but we can’t blame them for that!

Made a small order. Didn't hear back from them for 3 days so requested to cancel order.

They declined saying they haven't sent it and won't give a refund because they were planning to send it today.

I ask for a refund 10 minutes later and then they say it's all been sent. To get a refund it will the cost nearly half of the order.

Criminal. Absolutely don't go near if you want customer experience and to see them take joy in openly lying.

Hostile, as made by another reviewer, is polite.

Update: recent feedback on this post highlights more lying. Cost of refund is £2 short of the cost of the jumper. The final comment about the money going further had no mention of any weekend and was an attempt to de-escalate and ask for discretion after the interaction.

Lying about delivery times, lying about items being sent, lying about threats. Lying about compromise - compromise was to buy another jumper.

Abhorrent - if this platform could share screenshots of the email chain I would.

Parcel took a bit long to come however Jumpstart Company are very accessible, very helpful, speedy responses and fulfilled the sample we asked for to the best of their ability.

Great quality of clothing and service. Love the goods as always and would not go to anyone else 💖

Emmanuel was amazing very professional and respectful. Changed the business relationship from client to business to friend-friend . Really helpful

Items arrived late and the wrong items included. Some items are misshapen and sub standard quality, weight of materials are lighter than the grams per sqaure metre would infer.

Customer services are hostile and difficult and refuse to refund for items not fit for purpose, will need to initiate a charge back but at least I didn't order a bulk order, but for a test order the quality and description of the tailoring is not justified.

Wow they really are the best. Couldn’t be any more satisfied with how our shirts turned out and how fast we got ‘em. Great communication, Emmanuel is a really good guy. Super trust worthy.