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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform's user-friendliness and the effortless booking process it offers. People appreciate the convenience of managing their appointments from home, at any time, without the need to call. The app's intuitive design and clear instructions are frequently mentioned as key benefits, making it accessible to a wide range of users. Consumers highlight that the platform simplifies the process of finding available appointments and choosing suitable times. The service is also commended for reducing the workload on receptionists, freeing up phone lines for urgent matters. While opinions on the cancellation process are mixed, the overall sentiment towards the platform and its ease of use remains highly positive.

Based on these reviews

Rated 5 out of 5 stars

I have been using HotDoc for at least 5 years. Easy to use website. Remembers my practitioner so I don't have to find him in the list of his practice. Easy to select from available times. Prompt confi... See more

Rated 5 out of 5 stars

Absolutely have no problems using this app for making appointments. Very straightforward and easy. Saves a lot of time over waiting on the phone to make an appointment. Haven’t used any other features... See more

Rated 5 out of 5 stars

When you first walk in the receptionist girls are amazing very helpful... You never sit there for a long time waiting for your appointment... When I have my visit with Dr Buckingham I always walk... See more

Rated 5 out of 5 stars

HotDoc simplifies making a practitioner appointment easy and straightforward. Easy to find my preferred practitioner and then a time that suits me. I can schedule a short or long consultation, choose... See more

Rated 4 out of 5 stars

My specialist rang me unexpectedly and told me that I needed to make an appointment with my GP as soon as possible to change medications . Using Hotdoc, I had, within five minutes, booked the last... See more

Rated 5 out of 5 stars

This is a great app. I love being able to book online giving a greater view of appointment times available. I was recently travelling interstate and found a GP close to the caravan park.

Rated 5 out of 5 stars

Hotdoc makes it easy to arrange an appointment at anytime, day or night. Quick and efficient. We also wanted an appointment with the nurse but couldn't find the appropriate tab to click on so we wil... See more

Rated 3 out of 5 stars

No way of taking advantage of any cancellations for my Doctor so we can see him/ her earlier.. I am an ancient senior so am always bulk billed, but the app always requires me to agree to being charg... See more

Company replied

Rated 5 out of 5 stars

Your system is very well thought out and it is pretty easy to use, especially as a lot of people would not need to use it very often. I found just a very minor issue that really concerned me one time.... See more

Rated 5 out of 5 stars

Easy to use, like the fact you can send Appointment times directly to my Calendar. Also saves time waiting on the phone to Surgery & frees phoneline up for "non tech savvy" patients.

Rated 5 out of 5 stars

Booking with the Hotdoc app is very easy to use.Way easier than ringing or driving to the surgery, to make an appointment.

Rated 5 out of 5 stars

This is the best medical centre I have visited. Dr Yasir Bashir whom I saw actually listened to what I had to say and was very pleasant and understanding a true professional. I felt comfortable with h... See more

Rated 5 out of 5 stars

So handy to be able to make a booking for the Drs anytime that's convenient at home without having to wait till business hours. Loving using this easy app. Highly recommend.

Rated 5 out of 5 stars

I love that it’s easy to book appointments, receive details and not have to wait on the phone and it can be arranged any hour!

Rated 5 out of 5 stars

HotDoc is so easy to use to make appointments for myself and family members, lets me navigate through the app to do different things and frees up the phones at medical centres for more urgent calls.... See more

Rated 5 out of 5 stars

I was able to book my appointment a week ahead rather than waiting until closer to the date. And I didn't have to hang on the phone to do it! I was able to check my diary for a suitable time while I w... See more

Rated 5 out of 5 stars

Very easy to book and manage appointments with your doctor. I’ve also used it to find an available Dr for those last minute appointments or medical certificates.

Rated 5 out of 5 stars

HotDoc enables people, the convenience to select and book a time to see their Dr, Dentist etc at a time that suits them.

Rated 5 out of 5 stars

Great app to use, quick and easy to see when appointments are available, and making an appointment is great

Rated 4 out of 5 stars

Convenient, easy to use and a good way to take pressure off the receptionist. Leaving more time for emergencies.

Rated 5 out of 5 stars

I found HotDoc very easy to navigate with simple clear instructions. Will continue to use this app in future.

Rated 5 out of 5 stars

Easy to navigate and grab an appointment quickly. Only thing that’s annoying is when you need to cancel the appointment and it won’t let you?

Rated 5 out of 5 stars

It only took me a few minutes to secure an appointment with my GP - I love the * Convenience of Hot Doc * The ease of using the site . * Excellent- thank you .

Rated 5 out of 5 stars

I always use Hot Doc to book appointments with my doctor. The app is easy to use and makes it convenient to arrange appointments from the comfort of my home.

Rated 5 out of 5 stars

Doctor Harshim Ibrahim is the best doctor in the whole clinic. Yours sincerely khaleel rane

Rated 5 out of 5 stars

So easy to book my appointment, previously I’ve called phone and this was my first time using the app.

Rated 5 out of 5 stars

So easy to use and book an appointment. When you get to the practice, you get notifications about your place in the waiting list.

Rated 5 out of 5 stars

It is VERY easy (so long as you book your own appointment and not make it in the surgery - you can't cancel these) ........but its so easy just book it.

Rated 5 out of 5 stars

It was easy to book my consultation with my local GP. I could choose the most convenient time. The whole booking took only a few minutes.

Rated 5 out of 5 stars

Thank you, HotDoc team! The app is very convenient and easy to use. Booking and managing appointments is quick and smooth. Great service!

Rated 5 out of 5 stars

Dr Rayar was thorough, caring and super professional. Very satisfied with my first consult and the care and advice given, thank you Dr Rayar

Rated 5 out of 5 stars

It’s great am able to plan appointments ahead of time no waiting on ph line. Also eases the strain on receptionist. Win win 🏆

Rated 4 out of 5 stars

It was easy to navigate and understand to do all that you needed to to with out all the other useless information

Rated 5 out of 5 stars

This phone app is so easy to use , all the information you need to book a appointment for regular appointment or a longer consultation also you can see all the appointment times for the doctor of you... See more

Rated 5 out of 5 stars

So easy to use. No need to call to make appointments You can pick a time that suits yourself

Rated 5 out of 5 stars

HotDoc is such a quick and easy service to use. It’s really accessible and makes booking appointments effortless, even when I’m on the go. Highly recommend for anyone wanting a simple way to manage th... See more

Rated 5 out of 5 stars

My HotDoc app identifies my doctor's name, giving me a link to any available appointments. I chose one to suit and it was confirmed in no time.

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Company details

  1. Software Company

Written by the company

HotDoc is Australia's largest and most trusted patient engagement platform. We take pride in helping over 21,000 practitioners connect with more than 7 million patients.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week


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Rated 5 out of 5 stars

Convenient and quick appointments

Once I got familiar with HotDoc and learned how to use it properly I found it was very easy and helpful, for example I can make an appointment if I’m awake at 3am and I don’t have to wait until the office opens at 8am. So that’s an advantage. It’s great to see the availability of appointments so I can choose which one suits me best. Also I like the calendar for its reminder too. I set it early to give my travel time. I am altogether happy using HotDoc.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Quick, Easy and Effortless

It’s so easy to see exactly when your preferred doctor is available, and if not, just who is available. Booking an appointment is straight forward, and the reminders and confirmation process are invaluable.

I think this is a sensational service

October 30, 2025
Unprompted review
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Rated 1 out of 5 stars

What is HotDoc asking for Credit Card…

What is HotDoc asking for Credit Card details yet when I go to the Practice they tell me that is not required as they will charge me on the day - the text messages HotDoc send 3 so far for the one appointment would appear to be misleading

October 27, 2025
Unprompted review
HotDoc logo

Reply from HotDoc

Hi Denis,

Thank you for your feedback!

The payment settings and requests are managed by the clinic. If you would like us to investigate your case further, please email us at help@hotdoc.com.au with additional details. We look forward to hearing from you!

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