In some regions doctor appointment wait time can be more than two weeks. Therefore an absence from work is harder to validate with your employer. Updoc has filled the gap and are prompt and simple to... See more
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Review summary
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Company details
- Community Health Centre
- Local Medical Service
- Medical Center
- Medical Certificate Service
- Medical Clinic
- Medical Technology Manufacturer
Written by the company
Convenient and accessible healthcare Join 100,000+ Aussies making life easy by consulting with an Aussie Practitioner online today.
Contact info
327-329 Pitt St, 2000, Sydney, Australia
- contact@updoc.com.au
- updoc.com.au
Hasn’t replied to negative reviews
Easy and efficient
For time poor or travel restricted people this service is fabulous!
Incorrect script and terrible service
I can see how this is a good service when it works BUT it is shocking when it doesn’t. I needed a script, knew the exact medication, and received a prescription quickly. The name and percentages of the cream were the same but what I required was different. In the email confirming the consult it had the correct medication, but the script was different (which I didn’t realise until I went to get it fulfilled at the chemist and got it home). I have tried to return the medication for the exact one but chemist confirmed the doctor typed in something incorrectly to what was written in the email confirmation. I’m down the fee for consult AND the cost for an incorrect medication.
I have tried for days to get contact, the app is primitive, the bot for help is useless, no one replies to the email. If your doctor gets anything wrong or you need to call them back it is IMPOSSIBLE. Feels like a scam and I’m disappointed there’s no service to customers whatsoever.
Be careful before you proceed. The script error was not even noticeable as percentages and name of cream was the same, but strength and application wasn’t. Wasted my money and won’t use again.
The doctors are very professional
I have gone from 108kgs to 90kgs in 2…
I have gone from 108kgs to 90kgs in 2 years by a certain process that works. I have tried others but never works. I do require assiatnce of a certain drug and I use it 1 month on and 3 months off. It works and has been succesful. I have moved to the other side of town and used updoc to gain a script rather that take hours to my old GP. I have been perscribed twice but this time I was over charged and told I was not allowed to have the script then tried to be pushed on to something else that simply has not worked! NOT IN THE BEST INTEREST OF ME! They double charged me and when I compleained I get these vague emails that suggest the case is closed.
Easy to navigate website and the…
Easy to navigate website and the consultation process is fast and stress free well done
Very quick
Very quick, covered everything I needed. Provided helpful information. I didn't need to make an appointment weeks away to get into local doctors. I live in a small town so I felt like I kept my privacy. Lovely doctor that was easy to talk with.
Ease of use.
Super easy to follow along even when you don’t feel as well
Very disappointed
I connected to this service, got a doctor very quickly who provided me with a script. So far, so good.
I took the script to my chemist who advised that the script could not be fulfilled as it was a special class of script and not really available in Australia.
I have sent close to 10 messages to UpDoc via the advertised contact address, including responding to the emails they sent me (same address) but no return contact. There is no phone number to contact head office.
I am seeking a refund as the script is useless to me.
It was quick and easy and doctor was…
It was quick and easy and doctor was very nice
Injured knee
I’m feeling very stressed, as I’m very busy and have no time to have an injured knee - so I really appreciated the calm help, and information
5 stars
Quick and easy dont have to take time off work and wait in a waiting room full of other people who are also unwell
Great option for a doc certificate if…
Great option for a doc certificate if seeing a doctor isn't required
Speed accuracy and convenience when not…
Speed accuracy and convenience when not able to access traditional medical practitioners as needed.
I told the Doc how I was feeling and I…
I told the Doc how I was feeling and I received the certificate with no problems.
I was interstate for a family wedding…
I was interstate for a family wedding so I was able to sort my issue with no disruption. It was quick and easy and I feel so much better already.
So easy, and it eliminates the chance of making anyone else sick
Quick and easy when you’re not feeling…
Quick and easy when you’re not feeling 100%
Quick and easy doctors cert without leaving the house
Explained my issue attached a pic and done, cert received
I like this service overall but was…
I like this service overall but was denied a prescription that I had been prescribed previously and that I needed for sleep.
I understood this was because that particular Doctor wanted me to see a Doctor in person as it may have been risky for a patient who has a mental health condition, however this was not a restricted drug, I feel that it had more to do with the comfort levels of the first Doctor to prescribe this medication via Telehealth and was not confident that I would receive appropriate supervision by a medical professional in person whilst taking this medication, rather than them not knowing if I was likely to need supervision whilst taking this medication.
I can understand this from a legal and litigation standpoint, however I have been prescribed this medication by a treating specialist and was about to run out and was not able to see said specialist for another month or two.
The issue is that I needed this medication to sleep. Two months without this medication would have resulted in worsening of my capacity to function due to lack of sleep. Also, this would increase the symptoms of mental health for me. Sleep is so very important to have good mental health.
One Doctor declined to consult based on the fact that they believed that I should see and be monitored by a GP in person.
This was good patient care, IF I would have been able to gain access to a doctor who could/ would prescribe this medication before I ran out.
Thankfully the next request for a consult to obtain a prescription was approved and the medication prescription delivered right away, meaning that I won’t run out before I see my usual Doctor in 2 months.
I was so relieved because of this due to the fact that I have a child with challenging behaviours.
Mummy needs her rest! 😅
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