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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the service's efficiency, noting the quick response times and ease of obtaining medical certificates and prescriptions. Many highlight the convenience of accessing medical assistance without needing to travel or wait for extended periods, especially beneficial for those in rural areas or with busy schedules. The personable nature of the doctors and their understanding approach are also frequently praised. Consumers find the platform user-friendly and appreciate the ability to receive timely medical attention, often preventing unnecessary trips to the emergency room. The service is particularly valued for its accessibility in situations where traditional GP appointments are scarce or when urgent medication scripts are required. While the booking process seems to have mixed opinions, the overall consensus points to a positive user experience and efficient service.

Based on these reviews

Rated 5 out of 5 stars

In some regions doctor appointment wait time can be more than two weeks. Therefore an absence from work is harder to validate with your employer. Updoc has filled the gap and are prompt and simple to... See more

Rated 5 out of 5 stars

I booked an appointment for a script and received a call 10 minutes later, my script sorted within a few minutes… on a public holiday I might add. By far the best service I’ve ever used for medical ca... See more

Rated 5 out of 5 stars

Very pleased with my consultation I booked at short notice. This was due to going on holiday & was unable to book in with my usual family surgery. So thought I would give Updoc a go. Very grateful a... See more

Rated 5 out of 5 stars

I waited only a few hours vs a week to see a dr face to face. The consult was super fast, I didn’t feel rushed or that the dr didn’t cover what needed to be covered, she was simply efficient. For any... See more

Rated 5 out of 5 stars

I was so much in pain, i went physically to medical centre despite the agony but they didn’t receive me saying there’s no appointment for me as i was a walk in client. Thanks to my brother that i was... See more

Rated 5 out of 5 stars

Updoc was so accessible to use. I got a specialist referral without needing to take time off at work to queue up at the GP for a one min session. Platform was so easy to navigate and UpDoc doctors wer... See more

Rated 4 out of 5 stars

Did exactly what it promised, I love the convenience and the quality of health care was as good as I could have expected anywhere. I did have to input details twice - once on HotDoc & again on UpDo... See more

Rated 5 out of 5 stars

Consult was quick easy. No wasting time in waiting room or wasting time talking to GP in person when you know what’s wrong with you. I got to do what I needed to do in the comfort of my home. Saved... See more

Rated 5 out of 5 stars

It was very simple to use and once I entered all my relevant information including my symptoms, I got my medical certificate quite quickly. It is so much better than going to see my GP and I did not h... See more

Rated 5 out of 5 stars

After not being able to see my normal GP for weeks, I opted to go through Updoc. I received a call from a doctor for my son within 3 hours. The doctor was very thorough and seemed to have common sense... See more

Rated 5 out of 5 stars

First time using the site & was very easy & convenient, got a call back in 15mins after booking , the doctor was very helpful & friendly & sent me the script I needed straight away. Def would recommen... See more

Rated 5 out of 5 stars

I was interstate for a family wedding so I was able to sort my issue with no disruption. It was quick and easy and I feel so much better already.

Rated 5 out of 5 stars

Very short wait time, prevented a trip to emergency. Fantastic service for rural people who might have to travel and wait hours to be attended to. Dr was clear and helpful. Prescribed medication to h... See more

Rated 5 out of 5 stars

The Doctor called me and assisted with our needs, he was fantastic , efficient and very helpful. Took the stress of leaving the house right out of the situation.

Rated 5 out of 5 stars

I am a woman approaching 60 and I know when I really need to seek medical assistance. I do not need to be told to go home and drink lots of water and come back in a week when I know I absolutely n... See more

Rated 5 out of 5 stars

I’m feeling very stressed, as I’m very busy and have no time to have an injured knee - so I really appreciated the calm help, and information

Rated 5 out of 5 stars

I don’t need to go to the doctor on a regular basis and being able to use a service like Updoc to refill scripts, is so time saving. It’s also a financial aid for someone on a fixed income.

Rated 4 out of 5 stars

The doctor was very friendly and understanding. The script was quick and easy to use. The only negative was that it was for my daughter and we were charged which we normally get bulk billed for so we... See more

Rated 5 out of 5 stars

I had and expired script and needed one urgently the response form the Doctor was less than 5 mins friendly and understanding of the situation Thankyou Updoc!

Rated 5 out of 5 stars

I wasn't able to make it to my local Doctor and the other medical centre I go to was fully booked, to save me stress of trying to find another medical centre that I hadn't been too I went through Updo... See more

Rated 5 out of 5 stars

Has helped me heaps, busy day ahead there was no way I was getting an appointment locally. makes things a breeze having pathology paperwork emailed ready to go. I can actually sneak out at 7 get the... See more

Rated 5 out of 5 stars

Quick and easy dont have to take time off work and wait in a waiting room full of other people who are also unwell

Rated 5 out of 5 stars

It was an easy to understand process and I love that there was only a short waiting period To actually be able to access a doctor on the day of being sick (as sickness is never planned) and easy to... See more

Rated 5 out of 5 stars

I previously mentioned 3rd time I’ve used Updoc, 2nd time for my script renewal Fast efficient and extremely helpful particularly as this time I was dealt with via text. Highly recommend

Rated 5 out of 5 stars

I needed an urgent medication script & from the time of making the request to the doctor asking me a few questions & then forwarding my escript to my phone was less than an hr. Very impressed.

Rated 5 out of 5 stars

I think it's great service and the doctors are very personable. It's quick, convenient and your not having to drive or wait somewhere for hours when your sick. I love and appreciate this service

Rated 5 out of 5 stars

You're always there to assist when there is very rarely a doctor in Inverell. Unless you are one of their patients and in their system, they won't accept new clients. As for the GP Clinic - very rarel... See more

Rated 5 out of 5 stars

Got the appointment when I wanted it and got an actionable response before most people’s day had even begun

Rated 5 out of 5 stars

Excellent help, Dr listened and understood my symptoms straight away! I received a script immediately and didn’t have to leave the house! Very impressed Thank You

Rated 5 out of 5 stars

The process was simple and easy. I waited less than 2 hours to receive a call. The doctor who helped me today was amazing and so kind. Reassured me and gave me what I needed without hassle. I would us... See more

Rated 5 out of 5 stars

Doctors were very fast and efficient and very easy obtaining a medical certificate instead of waiting at the doctors for ages to be seen. Great service overall. Thank you

Rated 5 out of 5 stars

The doctor was spot on with her diagnosis and treatment. It would have been so much worse if I had to wait days to see my doctor face to face at the surgery. The experience was so pleasing.

Rated 5 out of 5 stars

My updoc practitioner was very effective and efficient and really helped me with my prescription needs on holidays. Thank you so much!

Rated 5 out of 5 stars

Was easy to arrange and completing online made it convenient. I am hoping that work accept it though?

Rated 5 out of 5 stars

Was great and efficient - was wanting to have an appointment so quickly when other face to face drs are booked out for days! They catered to my needs at a great speed. Thank you!

Rated 5 out of 5 stars

No fuss quick and simple i can stay in the quiet of my home with my migraines not getting worse by the worry of driving to a doctor

Rated 5 out of 5 stars

I told the Doc how I was feeling and I received the certificate with no problems.

Rated 5 out of 5 stars

It was so simple to set up and so quick to get a doctor call. Received my certificate and prescription immediately.

Rated 5 out of 5 stars

Just makes life easier regarding medical certificates in regional areas where waiting times are 4-6 weeks. Suffering anxiety and exposing yourself to the public is the last thing you want.

Rated 4 out of 5 stars

I like this service overall but was denied a prescription that I had been prescribed previously and that I needed for sleep. I understood this was because that particular Doctor w... See more

Rated 5 out of 5 stars

Great doctor bedside manner and knowledge. First review stated I don't have this expertise your back in queue for assessment and next doctor had the expertise in this field. You wouldn't have that lux... See more

Rated 5 out of 5 stars

I have a torn meniscus which flares up occasionally and when it does, I need to not weight bare for a day or two. My GP clinic had no availability for three weeks by the time I could get to see my GP... See more

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Company details

  1. Community Health Centre
  2. Local Medical Service
  3. Medical Center
  4. Medical Certificate Service
  5. Medical Clinic
  6. Medical Technology Manufacturer

Written by the company

Convenient and accessible healthcare Join 100,000+ Aussies making life easy by consulting with an Aussie Practitioner online today.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


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Rated 1 out of 5 stars

Incorrect script and terrible service

I can see how this is a good service when it works BUT it is shocking when it doesn’t. I needed a script, knew the exact medication, and received a prescription quickly. The name and percentages of the cream were the same but what I required was different. In the email confirming the consult it had the correct medication, but the script was different (which I didn’t realise until I went to get it fulfilled at the chemist and got it home). I have tried to return the medication for the exact one but chemist confirmed the doctor typed in something incorrectly to what was written in the email confirmation. I’m down the fee for consult AND the cost for an incorrect medication.

I have tried for days to get contact, the app is primitive, the bot for help is useless, no one replies to the email. If your doctor gets anything wrong or you need to call them back it is IMPOSSIBLE. Feels like a scam and I’m disappointed there’s no service to customers whatsoever.

Be careful before you proceed. The script error was not even noticeable as percentages and name of cream was the same, but strength and application wasn’t. Wasted my money and won’t use again.

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

I have gone from 108kgs to 90kgs in 2…

I have gone from 108kgs to 90kgs in 2 years by a certain process that works. I have tried others but never works. I do require assiatnce of a certain drug and I use it 1 month on and 3 months off. It works and has been succesful. I have moved to the other side of town and used updoc to gain a script rather that take hours to my old GP. I have been perscribed twice but this time I was over charged and told I was not allowed to have the script then tried to be pushed on to something else that simply has not worked! NOT IN THE BEST INTEREST OF ME! They double charged me and when I compleained I get these vague emails that suggest the case is closed.

October 20, 2025
Unprompted review
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Rated 5 out of 5 stars

Very quick

Very quick, covered everything I needed. Provided helpful information. I didn't need to make an appointment weeks away to get into local doctors. I live in a small town so I felt like I kept my privacy. Lovely doctor that was easy to talk with.

October 20, 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointed

I connected to this service, got a doctor very quickly who provided me with a script. So far, so good.
I took the script to my chemist who advised that the script could not be fulfilled as it was a special class of script and not really available in Australia.
I have sent close to 10 messages to UpDoc via the advertised contact address, including responding to the emails they sent me (same address) but no return contact. There is no phone number to contact head office.
I am seeking a refund as the script is useless to me.

October 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Injured knee

I’m feeling very stressed, as I’m very busy and have no time to have an injured knee - so I really appreciated the calm help, and information

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

5 stars

Quick and easy dont have to take time off work and wait in a waiting room full of other people who are also unwell

October 17, 2025
Unprompted review
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Rated 4 out of 5 stars

I like this service overall but was…

I like this service overall but was denied a prescription that I had been prescribed previously and that I needed for sleep.

I understood this was because that particular Doctor wanted me to see a Doctor in person as it may have been risky for a patient who has a mental health condition, however this was not a restricted drug, I feel that it had more to do with the comfort levels of the first Doctor to prescribe this medication via Telehealth and was not confident that I would receive appropriate supervision by a medical professional in person whilst taking this medication, rather than them not knowing if I was likely to need supervision whilst taking this medication.

I can understand this from a legal and litigation standpoint, however I have been prescribed this medication by a treating specialist and was about to run out and was not able to see said specialist for another month or two.

The issue is that I needed this medication to sleep. Two months without this medication would have resulted in worsening of my capacity to function due to lack of sleep. Also, this would increase the symptoms of mental health for me. Sleep is so very important to have good mental health.

One Doctor declined to consult based on the fact that they believed that I should see and be monitored by a GP in person.

This was good patient care, IF I would have been able to gain access to a doctor who could/ would prescribe this medication before I ran out.

Thankfully the next request for a consult to obtain a prescription was approved and the medication prescription delivered right away, meaning that I won’t run out before I see my usual Doctor in 2 months.

I was so relieved because of this due to the fact that I have a child with challenging behaviours.

Mummy needs her rest! 😅

October 15, 2025
Unprompted review

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