I liked the 35% off welcome coupon. I didn’t like the shipping charge. Another company selling the same product offered free shipping, but I didn’t see it until after I made the purchase at Skincare E... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
- #81 of 140 best companies in Health and Beauty Shop
- #17 of 25 best companies in Beauty Supply Store
- #4 of 5 best companies in Toiletries Store
Written by the company
SkincareEssentials is your premier destination for prestige, professional-grade skincare and haircare typically only found in your dermatologist's office, luxury spa or salon.
Contact info
P.O Box 1172, 07620, Alpine, United States
- 800-909-6696
- info@skincareessentials.com
- skincareessentials.com
Replied to 3% of negative reviews
Typically takes over 1 month to reply
Cancelled
Cancelled. I have sent a few emails to cancel this order even before this shipment. And I keep getting emails that my order is shipping.
I placed my order on 10/8 and just…
I placed my order on 10/8 and just today 10/16 got a pre-shipment email. Does it take 8 days to fill an order?
I haven't received the products yet
I requested to cancel order and it was…
I requested to cancel order and it was shipped anyways while you were closed for a religious holiday!! Not good customer service!!
Slow order processing
TERRIBLE customer service
TERRIBLE customer service. I notified this company by sending 2 emails and a voicemail NOT to ship my product (almost $300) but they shipped it anyway. I will be disputing this charge and closing my subscription with SkincareEssentials.
Shipping took too long
THIS COMPANY ITS FAKE
THIS COMPANY ITS FAKE PLEASE PEOPLE DONT BUY FROM SKIN CARE ESSENTIALS , I CALL ZO SKIN HEALTH AND THEY TELL ME ITS FAKE PRODUCTS .
The promptness of taking care of my…
The promptness of taking care of my request. The integrity of the company was greatly appreciated
Great experience
Great experience. Good products. Read mixed reviews online, but everything has been 10/10 so far!
Great service
Great communication and got a great deal discount as a first time buyer.
Elta MD moisturizer AM / PM
Elta MD moisturizer AM / PM. Love both. No scent and easy to apply. Not sticky or oily. It absorbs thoroughly in your skin.
OVERPRICED and also they advertise like…
OVERPRICED and also they advertise like you get a deal and then jack up the price month 2
Great price on product
Great price on product. Received shipment in a few days without issue.
Five stars all the way!
Five stars all the way!! Prompt, professional service. Thank you!!
Received the product quickly however I…
Received the product quickly however I contacted them because of the accidental duplicate order to return one of the products and have not heard back from anyone.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.