Hackett London Reviews 14,732

Product is good, this was ordering a second pair Royal Mail delivery is still not good. They tell you it’s going to be delivered on Monday and then change their mind to deliver two days earlier, s... See more

The site is easy to use but the size guidance can be a bit confusing (moving between collar sizes and SML etc). Unfortunately, the blue, s/sleeved seersucker shirt for my husband's birthday was too... See more

This is the second time you have asked me to review. So I'll repeat my original review, as follows: I love the clothes and delivery is excellent but the packaging is woeful. Massively oversized boxes... See more

Loving the clothing and delivery but can't give 5 stars as my items arrived in massively oversized cardboard boxes. What a waste of material and money.

Placing the order was smooth. Delivery all good. One of the most customer unfriendly websites. I want to return some of the articles from abroad and it is almost mission impossible. Even following t... See more

The woollen cardigan was just perfect for the changing season and keeps me warm on those lovely afternoon walks and in the crisp evenings. I am delighted.

A rather valuable item, packaged without thought or attention to detail. A 100% shearling jacket, presented on a basic, thin plastic hanger that wouldn’t look out of place in a bargain bin, carelessly... See more

The web site said 1 -2 days for shipping - this didn't happen. By the time it was delivered, I had gone on holiday. The shipping company gave no advance information about when they would deliver, an... See more

Don’t use Royal Mail. Their delivery is shit. They are going to deliver on one day, then early even though you ask them to deliver on a later day. Next parcel I redirected to a post office but they st... See more

One item ordered but without my knowledge or consent a second order was placed a day later. No customer service telephone number on Hackett website so I called Covent Garden store. They didn’t have... See more

I have had wonderful experiences shopping with Hackett both in-store and online. When I visited their store, I was impressed by how organized and welcoming the space felt. The staff were atten... See more

I’ve ordered from Hackett multiple times — the quality is consistently excellent, especially their shirts, blazers, and suits. Don’t be afraid to buy suits or trousers online — the website has a de... See more

The trousers are fine - but the shipping was annoying. The order was for three pairs of trousers - but Hackett Logistics turned it into three separate shipments. Each one had three or four notif... See more

I bought 4 suits in the sale some months back and the quality is superb, I was pleasantly surprised by just how nice they are. Imagine my horror upon discovering that the short size is no longer avai... See more

I called my local shop to ask if they had a 34s in stock, I was told they didn’t have short in stock and they have to be ordered online. So I did that, a week went past and no sign of them and using t... See more

I ordered online and chose to pick my items up at your Battersea Power Station shop. The staff were so helpful when I telephoned to enquire when my items would be available and when I arrived at the... See more

Very happy with my shirt, great fit in the arms and length good around the waist the collar was half an inch too small for me but I’m not wearing a tie with this shirt , I will wear a silk scarf.Overa... See more

EXcellent bespoke service. Beautful clothes, great fit, styllsh designs, luxury fabrics, and perfect finish to every garment. Thank you Cannot recommend Hackett highly enough.

Arrived fine but returns very disjointed. Pre paid label didn’t scan and email documentation didn’t include back up QR code. So two painful trips to the Post Office. As a premium retailer you shoul... See more

Love the quality, especially the aftershaves. If i was to say anything to improve, it is the shoe size, you only go up to size 11, im a size 12

Have been looking for an unstructured smart/ casual jacket for a while. Very pleased with the quality and fit of this jacket it is just what I had in mind and it looks great. The choice of jackets t... See more

buying the cords was easy but collection less so. I had an e-mail that they had been despatched to store then radio silence. Eventually I went to King st to see if they were there and luckily they had... See more

Very disappointed with the Hackett gift card not been accepted online, even when you visit the shop the process is very SLOW in accepting the gift card because a senior staff has to authorise the tra... See more

I had an issue with a return label. I phoned and the lady I spoke to was a delight and solved the problem straight away. I got through almost immediately which was great. My return was processed r... See more

I ordered a jacket online and it arrived the following morning!! The jacket was just as expected and a perfect fit. The quality of the jacket was very good and I hope to get plenty of wear out of it.... See more

I choose Hackett over any other tailor now they are excellent in every way. Suit me and my build and look excellent Delivery great and on time. Sizing always correct no need to ever send stuff bac... See more

My experience was very positive, product met my expectation, price was very fair for the quality. The service and delivery very professional quick and on time. 10/10 so far, i ordered 2 same items i... See more

Hackett are a great company. Even though they didn’t have my size available, they informed me immediately to avoid any inconvenience and gave me a 10% discount on my next order. It was a really great... See more

Swift delivery. Very pleased Trinity Cords still available, would be if the the sand shade could return in both Trinity cords and Trinity Moleskins.

I found the Hackett London website very easy to use — the shopping experience was smooth, and I quickly found the shirts I wanted for my husband. Regretfully, the delivery did not arrive in time,... See more

I ordered 3 items on the same order, only 1 item was delivered with an invoice (pre paid) for the remainder. Upon contacting you I was advised that all 3 items were coming from different locations and... See more

Excellent service all round, great selection of clothing with all bases covered. Even returns are easy with prompt payment back to your A/C or card, Definitely a company worth recommending.

I love the Hackett look and recently had a great experience when I picked the wrong size. The returns process could not have been easier and my replacement item was with me in no time and looked fab!

My order arrived on time and in excellent condition. The trouser is as described with clean sewing and finish. The quality is excellent and it fits perfectly. I’m looking for a cream colour of sam... See more

This is my 4th Jacket from Hackett. I was disappointed that it came WITHOUT a storage bag. So I have squeezed it in with one of my other jackets for dust and moth protection. It says its new but lo... See more

Excellent Staff Jermaine Street Store. So considerate and made my trip to store, tailored adjustments and collection so easy. I will definitely visit again on my next trip to London. Thank you to all... See more

I am always satisfyed with my HACKETT purchases. And will be again! Thank You.

No charge for Postage on any parcel is amasing and the parcels arrive so quickly and beautifully packed. I love men's and boys Hackett clothes. They are very good quality with lovey designs

Good delivery service but the T-shirt was packed very untidily, though it has come back as a return and passed on to the next customer. Dissatisfied with it.

Great quality, great fit! Love the company, love the products! The only reason this is four star is because my delivery was 2 days later than stated when I completed the order. Other than tha... See more

Well looked after, the team in the Edinburgh branch really helped me find what I was looking for (Shirt and pocket square). Very happy with what I walked out with.

Scarf arrived promptly and is beautiful. Lovely colour and quality

Good product and Royal Mail did not mess up the delivery on this occasion. So all was good.

I never a tracking number. I placed the order on Saturday and received on Thursday.

Very efficient service and the trousers are extremely good and I would buy again

Excellent service. Sweater perfect and beautifully soft. True to size.

Excellent garment delivered on time will happily use again

the deliver takes more than one week

Good product and speedy delivery